Fator's is the best. They have done nothing but go out of there way for me every time I walk…read morethrough the door. I will always be a loyal customer.

We were all set for a multiday ride and noticed first thing in the morning a small leak underneath…read morethe KTM 450... Called this place they were open right on time had exactly what we needed super conveniently located professional and nice people! Oh and they let us use a couple tools as well as some Loctite :-) thank you!

Garys motorcycle is super easy to talk to and they are efficient in their time. I was back in the…read moreroad way before I thought I would be.

The second star is because they were able to work on my bike on pretty short notice, but I guess…read morethere is a reason why he has the availability. I feel bad for leaving a negative review, Gary seemed nice and it looks like the shop has a pretty good rep but this was my experience. I should add that this was done before I was about to take a trip - so time was a factor. Took my Harley in to get it serviced and have him take a look at a leak. Got it back - it appears in trying to stop the leak he over torqued my transmission plug and stripped it entirely. Dude ghosted me when I tried to call him multiple times, didn't return the calls and the business hours don't mean that he will be there. I thought my primary gasket was no good, I showed him the concern and he replaced it. Told me afterwards it wasn't even broken, but he replaced it anyways. So now my bike leaks more than it did when I took it in, I have a new gasket that I'm not entirely sure that I needed and I'm out 500 bucks. Lesson learned. Ended up getting irritated and just fixing the thing myself.

I was given Speed Service Powersports number by another shop that only works on Harleys. They are a…read morebusy shop but I was given a timeline to get the repairs done on my Honda Shadow 750 and Frank not only got the work done on time but gave me updates as he progressed in the repair. The repair was more extensive then i had hoped but I let my bike sit for several years, so that's on me. I saw a few bikes that came into their shop that had been previously worked on by others, one in particular had missing screws, bolts, and the wiring needed to be resorted. Always find a reputable shop and stick with them. Frank got my bike running like new- bring yours here!

Dudes a total RIP off he doubles the price of your quote when you come back to pic up your bike be…read moresure to get everything in writing. Make him give you a written repair estimate and be sure to definitely keep your copy with you . There's better shops around just saying.

Tony and PJ did an awesome job. I recommend them for any aftermarket part to be installed .read more

I Called the shop and asked how much to get a muffler welded onto my Engine [estimate 45.00 + shop…read morelabor] Then when I brought my **Bicycle** into the shop to have them Weld on a YZ80 muffler onto a Header to be mounted on the 2 stroke motor. The estimate went up to $120.00 *Including shop labor*. But His welder was out sick, So they had someone else work on it. It sat at their shop for 2 weeks waiting on the welder to get better. by the time the 3rd week rolled around Monday morning I was on the phone and the gentleman on the other end of the phone said he had another mechanic that new how to weld. Would I be all right with him doing the work, I said yes. 3 days later I was told I could pick it up. The Mechanic that worked on my Ride, He's such a Idiot! The welds are blobs and balls & pitted. Worst welding I have ever seen from a Newbie Welder! I had spent 20+ hours getting that Muffler to a Mirror finish and 3 separate coats of High Temp Gloss Black Baked in the oven at 300 degrees for 2 hours and wet sanded after each time before the next coat. It looked like a Black Mirror I loved it! The Welder decided on his own to re-paint my Muffler to it's original flat black using HTP and charged me 2x times the price of A can of High Temp Paint. The Mechanic was using the paint to cover up his poor job of welding. On top of this I was charged 157.29 for him to weld my Muffler & Paint my Muffler. Yes I took a Bicycle to a Motorcycle Mechanic to get a Motorcycle Muffler welded onto a 2 stroke motor for me. I've got over $2,000.00 into this ride. I was shocked at what he did to my ride and the price I was charged, I'll never send anyone to them.

Small shop with good quality and good people. Just one guy working there but super nice and very…read morehelpful.

Was very happy with the service Terry provided…read more Got a rear flat on my Honda Africa Twin Adventure Sports coming down into Yreka. He was the only person in redding with a tire in the size I needed, and was open on a Monday! Terry got me fixed up and back on the road to finish my ride back home in no time. All while having fun talking shop. Thanks again Terry!

Sadly Shasta Harley never really did anything to correct these safety Items they sold the bike…read morewith. Just called and wanted to "trade it in like a regular trade deal. Bike still sitting in garage 99 percent of the time. very disappointing. If dealer wants to give me full amount spent on trade for a different bike I would come in. but no contact at this point.

I dropped my bike off for two factory recalls, trusting them to handle it properly. I specifically…read moretold them I use the bike every day to commute to work, and they assured me it would be ready the next day after leaving it overnight. Instead, they only completed one recall and wanted me to leave it several more days for the second part. I couldn't afford to be without my only transportation, so I had to take it back unfinished. Just a few days later, I removed the seat and discovered a sheared-off bolt exactly where they had worked on the recall. I've never performed my own service -- this was clearly their mistake. When I contacted them, they basically denied responsibility and said the bike "wouldn't have left the shop like that." The frustration and lack of accountability left me feeling completely let down by a dealership I expected better from. Fellow Harley riders -- beware. If you need recall service at Shasta Harley, go somewhere else. They're unreliable, unwilling to stand behind their work, and may leave you stranded or with new damage. Not worth the headache

He was very professional and did very clean work. I would definitely recommend him to other bikers…read more Ill be calling back thats for sure.

Always does an excellent job . They rebuilt out dodge Dakota transmission and our Chevy Camaro…read moretransmission.

Five stars all day!!! My situation started in July 2024 when…read moremy transmission went out on a road trip through Northern California. I was towed into Hartnell Transmission and met Dale. Unfortunately I needed a whole new transmission and had to leave the truck for a few days. Dale was extremely fair and honest, and did a fantastic job rebuilding my transmission. It even came with a 2-year warranty !! Fast forward to this week. The new transmission has been great but we experienced a minor issue. I gave Dale a call and he recommended two transmission shops in Reno where we could take the truck to be checked. The shop I chose stated the transmission was damaged beyond repair due to a clogged air filter and would not be covered under warranty. This made no sense!! I called Dale at Hartnell and relayed the message. Dale assured me that any issues with the new transmission would be covered. Dale called the other shop and ultimately paid for the diagnosis and asked that I take the truck out of that shop and take it to the other for a second opinion. Turns out there is no serious issue after all and the transmission was given a clean bill of health. I appreciate Dale's professionalism and excellent customer service. Now, I wish my transmission never died, but since it did, I'm very happy it ended up at Hartnell transmission. Thank you Dale!!!!!