Everything went well! Bill Tobis was great. Professional, pleasant and full of information. We are…read morevery pleased with our experience at Harrison's Marine! Definitely would recommend them!

Disappointed. Not with the Mercury Motor we bought but…read morewith some of the personnel. Let me explain: We met their sales manager Bill Tobias last August with a plan to purchase a new 115hp Mercury outboard. Seemed like a nice guy. Responsive and enthusiastic. Decided to postpone till early in 2026. Called in early February. All good. We put down a deposit ($2k ... not small) to get the process moving. We gave specific timelines and, though earlier than expected, it worked OK. Still good. Did all the financing with Marisa Frank. She was excellent all the way through even apologized for some little things the finance company called for late. She was very professional. Motor installed. Seemed great. When we left the boat, I asked them to "please charge both my batteries AND grease my trailer wheel bearings!" (Common procedure with boats). I was told no problem and Marisa even noted it on our service chart. After a couple days we were notified the boat was ready. We drove up (200 miles) to pick it up. Stayed the night to be there in the morning. Got there and boat was ready. Then we learned of some options no one mentioned earlier and expressed our interest. They were able to add the option curbside and we took the boat. As we mentioned to them prior to giving them the boat FOR the install, we weren't ready to put the boat in our slip at the lake, so it was going back into our storage facility. No problems were anticipated. 2 weeks later we went back to get the boat. We picked it up from storage, prepped it, hauled it to the lake, and went down the ramp. Dipped her in ... turned the key ... nothing. Tried all the tricks. Nada!! Batteries both dead. Called Harrison's and spoke to Bill Tobias. Guess what the first thing he asked? "How old are your batteries?!" Not ... OMG, I'm sorry. Bring it in and we'll take care of it. Nope! "YOU DID SOMETHING WRONG!!!" "IT'S NOT OUR FAULT!!!" We'd just spent well over $15,000 with them. That may not be a lot to them but it is to us!!! Now, the icing on the cake!!! We pull the boat up the ramp. Haul it back to their shop. I walk in the door. No, I'm not happy but I'm not screaming or cursing. Marisa AND Mr. T are both at the counter and both on the phone with different customers. Marisa acknowledges me. Be right with you. Bill ... nothing. No eye contact. No head nod. Nothing ... kinda like the batteries. Marisa finishes first. How can I help you she asks. (Now, remember, we called in from the lake 15 min earlier and talked to Bill Tobias. The Bill Tobias, still on the phone, 5ft away from me and now ignoring me). I tell Marissa what happened. Guess what's the first thing she says, "I'm sorry this happened and I remember you asking us to do that!" At about this moment, Mr. Tobias finishes his call. Gets up. Walks by me and ... absolutely nothing. Am I crazy to be absolutely pissed at this? I'm not even angry about the inconvenience we were caused ... just this miserable failure at basic, common courtesy!! So unprofessional. I highly commend Harrison Marine's Marissa Frank for her exceptional customer service AND using her talents immediately!! for Marisa. I tried to find an owner or GM or ??? but apparently one doesn't exist so, bo where to voice me displeasure in house. Just a suggestion from someone who spent a great deal of their working life in customer service ... always lead with "I'm so sorry this happened to you and the inconvenience caused! Let's see what I can do to solve this problem!" Everyone backs off to that statement. Anything less and the fight is on. Too bad ... I was hopeful!!

I ordered 4 spark plugs last October and they still haven't shipped them. I've called several times…read moreand spoke to the owner Chris and he said he would get them out that day which was months ago. I would not do any business with this shady business.

They fixed my Honda outboard and it cost me a lot less than I thought it would. We'll go back when…read moremy Honda needs it.

I purchased my 1995 bayliner here. It was a return and sold new for 17,000. I was able to purchase…read moreit for 10,000. It had minor carburetor trouble which they repaired that same day. I had it 15 years with no problems. Then a drive bearing went out. Only because I forgot to pull the plug and boat filled with rain. They repair it for 600.00. Insurance company said they didn't cover boats that sank on dry land lol. It has now been 20 years and because of a outdrive leak the outdrive needs repair. Guess who I am taking it to! But first I am giving them first shot at selling me a pontoon boat. Thanks Shasta Inboards.

After a long boating season, my poor boat needed help. I have had numerous poor experiences with…read morethe Mastercraft dealer in town, and had in the past had positive dealings with Shasta Inboards. $1,090 later, I go to take the boat out, and they have removed the drain plug from the rear, not replaced it, and it is nowhere to be found. Not trusting that they wouldn't have removed the middle t-handled plug, I unsnapped the carpet to remove the center bilge access and they had cross-threaded it in trying to put it back and and jammed it. Cannot open it. No idea if the center drain plug is in or not. It is 101 degrees outside, a Sunday, and I cannot take my boat out, am out $1090 and have ZERO confidence that any of the work was done right. It makes me sad, there is nowhere to take a boat to have it worked on in Redding. I suppose there are so many boaters and so few places to have them worked on that any kind of service is accepted. Right now I just want to sell my boat, this is too much work and too depressing.

Over 40 years of service and outstanding work! Integrity, Honesty, and they stand behind their…read morework. They look out for YOU as the customer even if it is not what you want to 'hear' (the bad news)...the good news is WPM is a great 'marine doctor' that can practically repair or replace what has been broke or has been lost. Craig and his team do an OUTSTANDING JOB for all customers to see where the root of the problem happened (e.g. Review of old parts after repairs). This is what I call old school customer service when you show me what you replaced and what was broke...taking the time and explaining. Thank you WPM!! And Thank you to Ms. Donna!! Her customer service is genuine and so sincere!! Your skills and knowledge with the shop are invaluable!!! There isn't enough good things to say about WPM!

My repair estimate was $1000 but the actual Price for my repair was $1430! I did not receive a…read morephone call telling me that it would be almost 1 1/2 times more than the estimate. A heads up would've been appropriate. The shop hours of 9 to 5 Monday through Friday make it very difficult to drop off or pick up your boat or motor without having to take a day off of work. I took a day off work to drop off my motor and I had to send my daughter to pick it up so I would not have to take another day off Three weeks later when my motor was finally ready, I paid for it over the phone and let them know my daughter was going to pick it up. I asked them to please help her secure it in the truck I will make sure there are straps provided. I was told they would take of care of it When my daughter went to pick up the motor she asked the service man to please use the straps she had to secure the motor to the back of the truck so it would not roll around. He looked at her like she was crazy, used one strap haphazardly and as soon as she pulled out of the parking lot the motor rolled to the other side of the pick up bed. Their lack of concern for my motor I just paid them over $1400 to repair was horrible All in all very disappointing I will not be returning to this shop

Went in looking for a part, Never got back to me. My impression they are more about boat service…read moreand repair not so much parts. Very pleasant folks just didn't follow up.

Always a great experience and great customer service. Highly recommend going to shorelineread more

This is the worst place I've ever encountered. Owner Scot is a con artist and lies, lies, lies and…read more knows just about everything in life. Very rude and will quickly hang-up on you when you call wanting answers. I bought a 2017 Odes...(First mistake) demo/floor modle with 30 something hours in February 2018. It completely broke down on us in May driving down our neighborhood 20/mph and had to be towed back home then...back to Motor World West. Prior to May it was at Motor World West 3 other times with problems. It has now been sitting in his shop since May of 2018 today..is September 27th. No calls are ever returned and when you reach one of the 3 guys who sadly work there, they tell you the parts just shipped.....and.....months later......still broken unusable UTV at Motor World West. Does not stand by his product and only cares about selling you something and making money....ODES Industries is as crappy as Motor World West....buyer beware. And if you ask for a refund, his answer is..."I WILL NOT DO THAT, AND I WON'T TAKE RESPONSIBILITY FOR ODES PRODUCT!" Ha...

Avoid this place. I consigned my utv there and they were supposed to keep 10 percent of the sale,…read moreinstead they kept a 100 percent and I never recieved a penny. They don't stock anything advertised online.they do stock ranch pony Junk. This place is a disgrace to the offroad industry. I ended up at Elk Grove power sports and got exceptional service from there sales department. I'm a proud owner of a new Can Am Outlander.

Never and I mean NEVER take your lawn mower to be fixed here…read more Buy a goat instead. Larry ( the owner) hasn't been available for a while, so he has this other guy working for him. This guy is so slow that I could have walked to Ukiah and back before he even got started. The shop smelled like pot, and this man was so stoned I took my mower back and bought a new one. Im no 12 stepper but, geez, sober up, homie. Big NO

From the owner: Repair and rebuilding of small engines, motorcycles and marine, Custom fabrication, Welding,…read moreChainsaw repair service and sharpening, Log splitter repair and service, marine repair and service, Sales also in all come by and check it out for your needs.

I've been touring the last month on a 60k mile 2016 Ultra Limited…read more Coming through Oregon a few days ago, I started having some serious clutch/transmission problems. Took it to Shasta explaining I'm travelling. They got me in right away and after a couple hours, they broke the news to me. Main transmission shaft bearings went out. It would take at least 10 days to get the parts in. The sales manager asked if he could get me out the door on a brand new bike for less money than my repairs would cost, would I be interested in doing it? Long story short, they sent me out the door on a new Ultra Limited for far less money than what my repair would have been. Not only that, but the tech working on my old bike, Kevin, even helped me transfer some accessories from the old bike to the new one. Thank Kevin and Shasta!

Dealer never worked out problems on the bike. I now have a bike that I can't trust and just sits…read morecollecting dust. what a rip off.

I was given Speed Service Powersports number by another shop that only works on Harleys. They are a…read morebusy shop but I was given a timeline to get the repairs done on my Honda Shadow 750 and Frank not only got the work done on time but gave me updates as he progressed in the repair. The repair was more extensive then i had hoped but I let my bike sit for several years, so that's on me. I saw a few bikes that came into their shop that had been previously worked on by others, one in particular had missing screws, bolts, and the wiring needed to be resorted. Always find a reputable shop and stick with them. Frank got my bike running like new- bring yours here!

Dudes a total RIP off he doubles the price of your quote when you come back to pic up your bike be…read moresure to get everything in writing. Make him give you a written repair estimate and be sure to definitely keep your copy with you . There's better shops around just saying.

Tony and PJ did an awesome job. I recommend them for any aftermarket part to be installed .read more

I Called the shop and asked how much to get a muffler welded onto my Engine [estimate 45.00 + shop…read morelabor] Then when I brought my **Bicycle** into the shop to have them Weld on a YZ80 muffler onto a Header to be mounted on the 2 stroke motor. The estimate went up to $120.00 *Including shop labor*. But His welder was out sick, So they had someone else work on it. It sat at their shop for 2 weeks waiting on the welder to get better. by the time the 3rd week rolled around Monday morning I was on the phone and the gentleman on the other end of the phone said he had another mechanic that new how to weld. Would I be all right with him doing the work, I said yes. 3 days later I was told I could pick it up. The Mechanic that worked on my Ride, He's such a Idiot! The welds are blobs and balls & pitted. Worst welding I have ever seen from a Newbie Welder! I had spent 20+ hours getting that Muffler to a Mirror finish and 3 separate coats of High Temp Gloss Black Baked in the oven at 300 degrees for 2 hours and wet sanded after each time before the next coat. It looked like a Black Mirror I loved it! The Welder decided on his own to re-paint my Muffler to it's original flat black using HTP and charged me 2x times the price of A can of High Temp Paint. The Mechanic was using the paint to cover up his poor job of welding. On top of this I was charged 157.29 for him to weld my Muffler & Paint my Muffler. Yes I took a Bicycle to a Motorcycle Mechanic to get a Motorcycle Muffler welded onto a 2 stroke motor for me. I've got over $2,000.00 into this ride. I was shocked at what he did to my ride and the price I was charged, I'll never send anyone to them.