I had been a Tucker Bicycles customer for just over a year. And despite the few opportunities I had…read moreto take my bike there, my overall experience has been quite pleasant and the service/price ratio is quite decent. However, a month ago I went again to look for a general quote for the maintenance of a bicycle. This appointment lasts almost two weeks. And when Mr. Tucker calls me to tell me the total amount, I asked him not to do any repairs, since it did not make sense for me to make such an investment for a bycicle that I did not even expect to keep, (even I told him that I wanted to buy a GT and I asked if he had any and he said no). Apparently not agreeing to these repairs, Mr. Tucker did not like, since after that his treatment to me changed drastically , being particularly rude when I went to get the bike. I decided don't care about it and a week later, after buying a GT at Dickies, I decided to take it to him for a tune up, trusting his work to get it set up. From the outset he tells me that I have to leave the bike again for two weeks (a time that seemed exaggerated to me due to the work to be done) but I agreed without any problem. Exactly 11 days after I drop off my bike, I decide to bring my girlfriend's bike to them for a simple chain adjustment with the intention of having it ready when the other bike is ready. To my surprise, my previous bike was ready, but with the particularity that the rear wheel had been changed. When I ask how that was possible my bike it's completely NEW, Mr. Tucker tells me that the tire had a hole in it. My surprised reaction at not understanding how it was possible, the bike was new, I hadn't used it even once. Also, since it was possible that they had not called or sent me a message before changing the tire, Mr. Tucker told me that he had called me days before, which was a lie and I even showed him that I had no call for them. So, let's see, how is it possible that there is no record or check list of the good and/or bad things when a bicycle enters your workshop? Second, how come repairs are made without prior authorization! To me the only motive or reason why he did it was because of his displeasure when I didn't agree to have the bike he had taken a month earlier repaired. He was quite unprofessional in the way he handled the whole situation and disrespectful to a customer. Obviously I will not return there and I will make sure that no one I know does.

This is an amazing bike shop! Holt and Josh are awesome, they're personal and very knowledgeable,…read moreand their service is professional and top notch. They were able to answer any question we had, and we had tons of them! :-) It was a pleasure working with them. They helped us build two custom-made bikes from US-made parts. Couldn't have been happier! We're very excited to get our new babies. :-)

I bought my nephew and I both used bikes this summer so we could take them out. He is only here a…read morecouple months a year so I didn't want to spend hundreds. My nephews bike needed a new tube and a little work so we took it to ZenCog on a Saturday morning. They gave a fair estimate for the work and told us it would be done in a couple hours. Sure enough, it was done a couple hours later at the price quoted. To top off the great experience? They have the sweetest dog inside. She is absolutely adorable and a great little mascot! I will be back for any of my future bike needs!

I brought my bike here back in October because my front tire was flat and it cost $25 which was…read morecompletely fine. Came back again to get my rear tire fixed and they charged me $50 because the pedal was rubbing against the brake. They fixed it and charged me without asking when all I wanted was my tire fixed. Beyond angry because I couldn't care less about my facebook marketplace bike pedal rubbing against something. They should have called me or texted to ask if I wanted it fixed and how much it would cost. I WOULD HAVE SAID NO. Never going back.

A bike shop I patronized for 20 plus years told me my bike was now too old to be repaired. Claimed…read morethey could not even get parts. I'm very attached to that bike which I've owned for almost 30 years, so I took it to Bicycle Clinic and was told "no problem, we'll make it like new!) Three days later I picked up a perfect bike with new parts, cleaned, smooth and running like butter! Thank you Bicycle Clinic! I'll never go anywhere else!

We feel hugely blessed to have found this place (special thank you to all the previous reviewers!)…read more The owner Alex is as knowledgeable and nice as can be. We had looked all around Jax for a replacement cruiser for my daughter after hers was hit by a car. We found the best prices and a lifetime guarantee on the one we bought here. He even helped install a new bike rack I brought so we could get the bike home. We couldn't be happier!

Mikey Ortiz was fantastic in fixing my daughter's bike chain, putting air in the tires, tightening…read moreup the handlebars and everything else needed to get her back on the road! Walked in and out within 20 minutes, super nice, will return for any future issues.

Could not be happier with the service provided by Eric and Mike. My much abused e-bike is now back…read moreup and running. Mike also took time to explain some things to me.

Ralph from The Bike Bus was amazing. We will never bring our bikes to anyone else for…read moreservice/repairs. He was timely, knowledgeable, honest and has competitive pricing. The process from scheduling to coming to your house, to the repairs and paying was as seamless as I've experienced.

This is the second time we have used the bike bus to put together a bike and tune up an existing…read morebike. Last year I received the Heybike electric bike, and my husband hired him to put together my bike. He did a great job, and I love the bike. This year, my husband bought a Heybike electric bike and hired the bike bus to put it together. Once again, he did an amazing job in about an hour. While he was here, he also replaced my seat and one of my tires, which was completely worn out. We highly recommend this business.

We live in Jax and were staying at one of the beach hotels. We have been wanting to buy new bikes…read moreand saw a lot of their bikes. So we stoped by twice and both times the store was closed, even those it was well within the posted hours. If you don't want any business, just stay closed.

I've been buying bikes here for years. Great service have purchased 3 battery bikes and fixing to…read morebuy a fourth one

Mike and his team were great to work with. He was on point with a part for my Speed Concept.read more

the communication skill is non existent, the original repair quote balloned to TWICE the amount,…read morewhich was not important enought to convey, much of the work seemed stacked up to raise the price

Great service! Knowledgeable and quick to repair my bike. Had been riding my Day 6 bike in 1 gear…read morefor the last week or so. When the shops opened up I stopped by and they were able to replace the gears in 1 day. Very reasonable

Exceptional expertise and service. She went above and beyond to make me understand the repairs…read moreneeded and what were my options. Great customer service! I would return with any additional biking needs I may have in the future.