We were out of town customers ( staying an hour away) and needed someone to take a look at the…read morefront disc brake rubbing, a shifting issue and a new tire. We walked out with a new tire in a box as they would not be able to do it until the next day. That'd mean another round trip back. They didn't even look at the bike, didn't rotate the crank or look at the brake. But recommended a tune up and wheel trueing. There was no " walk in service". There was no scheduling an appointment for another day either with out leaving the bike for several days. This is what a LBS shouldn't be. IMO We've had bike shops in various locations across the country bend over backwards : from delivering a new wheel to us, replacing a spoke on the spot, diagnosing and updating a software issue along with dozens of other minor and major problems our group has had over the years. More consideration needed to be aimed towards vacationing folks. Not recommended.

Bike shops can be intimidating for new riders - but they've been very helpful the times I've been…read morein helping me get what I need, explaining things, and answering my dumb questions

Shop owner was very nice as we had a bad tire on our e-bike at the beginning of our vacation. He…read morewas able to get our tire fixed the same day (thankfully he had a replacement tire in stock.

Fantastic bike shop! I brought my son's e-bike in for repair and they were friendly, fast,…read moreaffordable and do excellent work! I highly recommend this business for any bike sales or service!

I was able to pick up a new replacement bike tube for my cruiser here no problem, in stock!…read more This shop has lots of cool bikes & trikes with lots of styles & colors to choose from. A-plus. Service was quick, professional & super friendly. A-plus. Thanks for gettin me back on my bike path within an hour. Awesomeness. Highly recommend. Queen of Pirate'cola approved!

We had a tandem bike belonging to a relative stored in our garage. We needed to ship it to their…read morenew home and asked Andrew for help. He gave us his valuable opinion, we followed his plan and the bike was on it's way within a week. He offered us help with each step... thankful he made the process smooth for us.

This shop had 2 employees but no mechanics at 1 pm in the afternoon on a Friday…read more It was a big fat yawn. No one was overly concerned about helping us with what we needed to happen. They pointed us to another bike shop in the area. Not recommended.

BIGGEST JERKS IN TOWN. The main guy who seemed to be the manager was condescending and very…read moreinsulting right off when we asked the 1st question. He was very ignorant on fixing their own brand of bikes too. Baffling experience to put it mildly. We went to Ride MORE Bicycles and their mechanic was right there to immediately check our bike out and actually knew exactly what was wrong with our bike and why it happened. Customer service was second to none. Their selection for bikes of all kinds and accessories was very impressive. Don't waste your time with Trek Pensacola.

TLDR- 1000/100 customer service Value - seemed like they had…read moresomething in everyone's price range there Overall - 10/10 I can hardly remember the last time I had genuine human interaction like this through making a purchase. We have all gotten so used to Amazon. Well online stores can't give what I received today. First I had soo many questions i thought for sure I was being annoying but the employee John gave me reassurance that they are a community bike shop and to ask away. I was initially interested in electric bike but after talking to John I decided that wasn't a great decision for me. Then he helped me pick out multiple bikes to give a test spin outside! We also connected on a few other topics which was so nice. I asked about locks and I got the full run down on that as well. I went in to get a new tube for my friends bike with a few questions and walked out with a new (used) bike and lots of knowledge! Plus two free tune ups. Remember if you buy a bike online no free tune ups and no meeting cool guys like John! Support your local bike shops and stop buying shitty ones from Walmart or online! Last thing is if John was not so patient and kind I most definitely would not have made my purchase. So much good happened I forgot to mention they were also able to fix my friends bike tired same day!

A W E S O M E…read more. Thanks to Tom and all the guys working at the shop today I got my tire repaired immediately upon walking in an hour before closing. I had my wiener dog with me and everyone was super cool with him being around. This shop I can tell is full of heart and soul for bikes bicyclists and the community. I had Tom help me repair my tire and tube. He asked me questions and was very present, curious, and made sure I knew what he knew and what he could do about helping me with my bike. Every single person in the store was pleasant to be around including all of the staff. Great vibes for weird times during this virus. I'll be back!Tom!

I would not go back to this place if you paid me. Needed tuneup and other repairs. "10-14days"…read more After 2 weeks, left three voicemails that were never returned. Finally went in at @ 3 weeks. Technician got angry and said "Just take it!". Got phone call from woman after asking me to come pay - did cut charge in half. Then rode bike - or tried. Mirror locked tightly in focus on ground position. Tried to shift forward shifter from 1 to 2. Almost impossible to move. When finally shifted got clicking noise in every rear gear. Bad alignment with chain guide. Really doubt anyone did test ride. New cassette on rear shows no lube. Lousy job, lousy attitude. Lousy overall. Refuse to bring it back to fix bad job. Probably get worse.

Really disappointed with this company. Brought my electric bike in before Christmas. Took them a…read moremonth to fix it. Controller needed replaced. Rather than order the part from the bike manufacturer, they put a cheap controller on. Screen is black and white (old one was color). Very tiny screen. Can't read it while riding. Worse part is it doesn't work. Ordered correct replacement part from manufacturer and taking it to be fixed somewhere else.

Everytime I visit, they have an answer to my problem. Terribly helpful and welcoming!read more

Excellent service. Quick turnaround and a reasonable price. I would highly recommend Infinity…read moreBicycles to any looking for a new bike or to get and old one up to tip top shape.

Katie was not only knowledgeable, very helpful, and super chill, she made the experience one of the…read morebest experiences I have had in a bike shop. Recommend to anyone in mobile or gulf shores area

Great service, friendly owners, unbeatable prices, and great rental bikes. We chose this place over…read morethe other local bike rental stores and we did not regret it! Don't waste your time with the other guys, pro cycle is where you should rent and hang out!