TLDR- 1000/100 customer service Value - seemed like they had something in everyone's price range there Overall - 10/10 I can hardly remember the last time I had genuine human interaction like this through making a purchase. We have all gotten so used to Amazon. Well online stores can't give what I received today. First I had soo many questions i thought for sure I was being annoying but the employee John gave me reassurance that they are a community bike shop and to ask away. I was initially interested in electric bike but after talking to John I decided that wasn't a great decision for me. Then he helped me pick out multiple bikes to give a test spin outside! We also connected on a few other topics which was so nice. I asked about locks and I got the full run down on that as well. I went in to get a new tube for my friends bike with a few questions and walked out with a new (used) bike and lots of knowledge! Plus two free tune ups. Remember if you buy a bike online no free tune ups and no meeting cool guys like John! Support your local bike shops and stop buying shitty ones from Walmart or online! Last thing is if John was not so patient and kind I most definitely would not have made my purchase. So much good happened I forgot to mention they were also able to fix my friends bike tired same day! read more

CycleSports Bicycles - New bike and used bike they repaired - Sports Wear Near Me - Pensacola, Florida

I've been going to cycle sports bicycles for 20 years and Tom and Brian have always been the best patient knowledgeable help that's why I keep on going back top show good prices..... read more

A W E S O M E.. Thanks to Tom and all the guys working at the shop today I got my tire repaired immediately upon walking in an hour before closing. I had my wiener dog with me and everyone was super cool with him being around. This shop I can tell is full of heart and soul for bikes bicyclists and the community. I had Tom help me repair my tire and tube. He asked me questions and was very present, curious, and made sure I knew what he knew and what he could do about helping me with my bike. Every single person in the store was pleasant to be around including all of the staff. Great vibes for weird times during this virus. I'll be back!Tom! read more

CycleSports Bicycles - Tom fixing my baby. - Sports Wear Near Me - Pensacola, Florida

This place saved our trip! We lost my wheel while traveling and they got one on my bike in less than an hour and got us back on the road!

This is an update to my prior review: I did in fact make a return visit to this store. After doing some additional research, I decided to purchase a pair of off-road cycling shoes and some new pedals. Unfortunately, they were sold out of the size shoe I desired. The owner/staff-member placed an order for the requisite size, and said he would call in about a week when they arrived. He also set aside the last pair of "egg-beater" pedals for me. True to his word, he called within the expected time-frame. When I showed up at the store a few days later, all of my items were set aside and waiting for me. The cleats were installed after I tried on the shoes to verify the fit. I am happy to report that I am extremely pleased with my purchase, with the customer service, and thus far with the performance of my new shoe/pedal combination. I reiterate my recommendation. read more

I had a great experience at CycleSports Bicycles. I drove all the way from Destin and they got me in and setup on some new wheels right away. Thanks again CycleSports Pensacola!! read more

The staff was so rude! When there are no other customers in the store, there is really no reason that it should take the floor person 5 minutes to say 'hello'. This was made even more annoying when the employee is standing looking at bikes on the same rack as the ones you're looking at! While the gentleman assisting us certainly did have some knowledge regarding bikes, I found that he refused to admit when he was wrong! (he made an incorrect statement and when I corrected him he insisted that I had no idea what I was talking about...although I'm an avid cyclist and also worked at a bike shop...I dont know everything but I do know that Ultegras are better than Tiagras....). I was just put off by him is all... The shop was organized though, and had a great amount of stock...if you want a cruiser/relaxed commuter they have a lot in stock. Their road bike selection was not as great as I'd like it to be though...But they had a decent amount of mountain bikes to select from as well. Its an alright store, but I certainly won't be giving them any business while I live here. read more

I needed to replace my derailleur cable and Cycle Sports was great. I drove 30 extra mile to see them. I am staying in Orange Beach Alabama. Only shop around I recommend. read more

I went to cycle sports after browsing several other bike shops and the selection there is great! I worked with Bryan who helped me figure out what would work best for me with no pressure at all. I wanted to test ride a 26 vs. 29er but they only had a 26 in stock. Bryan actually went as far as to order my ideal bike requiring no commitment from me just to test ride. After riding it, I was sold! I did quite a bit of research on the Specialized Hardrock 29er and the price at Cycle Sports was unbeatable. $60 less than MSRP! You also get your first 2 tune ups free with a bike purchase, not sure how much they usually cost. I was more than pleased with the purchase process and customer service that Bryan offered! I look forward to working with cycle sports in the future! read more

Phenomenal customer service. I just purchased three bikes from another local bike store but came here for some needed accessories. Tom assisted us. He was so patient and so informative and so kind I regret not buying our bikes there!!! The customer service blew away the other FIVE bike stores we visited! He installed our accessories free of charge and gave me so many tips as we are new to riding!! All I wanted to do was give him a hug and shed a tear for his extreme kindness and generosity!! Will be back for sure and will recommend all of our friends to go there as well! read more

Many thanks to Bryan, Tom, Aaron and everyone at Cycle Sports Bicycles! Got my road bike a tuneup and new wraps. Bike used to be fast. Now it flies. Fast, friendly expert service. #CustomerForLife read more

Excellent staff and selection of bikes! Each staff member takes a personal interest in you and are always eager to please. Took me over a year to select a Specialized Tarmac; however, they were patient and gave me more than enough time to make my decision. Three months later, I had an issue with a tire and they replaced it at no cost. I have known those who own the shop for over twenty years. They are interested in developing customer relationships and although Pensacola is blessed with several good bike stores, Cyclesports is the one to go to if you are looking for selection and service. Finest selection of cycling apparel in the area! They regularly have sales and closeout specials. BTW speaking of service, these guys are the best. Turnaround time is great, and if you have an upcoming event, they will do everything in their power to prepare your machine. Again, good people. Give them a look, you will not be disappointed! read more

Every time I enter this bike shop I am rewarded with excellent customer service, selection and knowledge. Aaron walked me thru the vast assembled selection and Tom assembled my Fat Tire Cruiser. They answered my endless questions and made adjustments the manufacturer had overlooked. They got me as a happy customer. read more

CycleSports Bicycles - Freshly and perfectly assembled Fat Tire Cruiser. - Sports Wear Near Me - Pensacola, Florida

These folks have treated us with utmost consideration and excellent service. Their bikes seem to be top quality and they are always friendly and seem to have very reasonable and fair prices. We love these folks and their business (great employees too!) read more

Horrible shop, with no integrity. Ordered a bike for son for Christmas and informed them I was going to be out of town for a few days and would pick it up 2 days before Xmas. No one called to say it arrived and Then they sold it to someone else while I was out of town. When I called to say I was coming to pick it up they said no problem see you tomorrow knowing they didn't even have the bike. When showed up to get it, No bike, and admitted the knew they messed up and tried to reorder in hopes that it would come in so they could "pull it off" without us knowing but the bike never showed. Left us scrambling last minute. Will never get a dime out of me again! BUYER BEWARE, NO Integrity. read more

Great service, knowledgeable and friendly to someone who was clueless about bikes... Great selection of new rides