Called to get information about tuning up an old mountain bike. Great customer service! Will be…read morevisiting soon.

i brought in my bike because the chain got jammed while i was moving. My g son (2) lost it and we…read morehad to wait in the car. they fixed it and loaded it in the car for me and did not charge me. i will be a customer for life.

The staff was amazing. They were very informative and made suggestions on what was needed Our bike…read morewas repaired and was ready when promised I would definitely recommend them to others. Their prices were very good.

Stop selling me service I don't need, stop being cheap. The pushy salesmen need to stop coming off…read moreas desperate. The corporate culture here by Mike Tenbusch needs a refresh.

I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

Took 2 bikes in to Bike mart Richardson for a tune-up. 2 weeks later they called me and I approved…read morerepairs. They then called me and told me the bikes are ready. Went to pick them up. They wheeled out a bike with 2 flat tires and no repairs completed. Horrible overall parts and repair service and way overpriced. $20 to change a bike tire plus the cost of the tire. GO SOMEWHERE ELSE!!!!!

I was gifted an adult tricycle that needed to be assembled. I assembled it myself, but had trouble…read morewith some parts. I contacted Cadence Cyclery to come out to fix the chain and brakes. Damon exceeded my expectations! Not only did he make sure my trike was ready, he replaced a tire that had a busted inner tube, at no cost to me. He took his time to make sure all parts were working. I couldn't be more pleased. His prices were also reasonable. I would definitely recommend using their mobile service. I didn't have to worry about fitting my trike in the back of my truck, which would have been a hassle. Damon's mobile truck is like a mini bike shop on wheels. My dog and I have been riding around the neighborhood in our new ride!!

Terrible customer service. I put a bicycle in for a tuneup and it required some new parts as well…read more I received a phone call and a text stating the bike was ready. So I went to pick the bike up, was told it was good to go, paid the $500 + bill, and only after I paid did they tell me the bike was unsafe to ride. They waited until after I paid to let me know my bike is unsafe to ride. There was a pre existing crack in the frame that I was not aware of. It is very seedy to knowingly let a customer pay for something they know to be unsafe. I tried to see if we could work out a deal to where I paid for the parts put onto the bike, or for any kind of resolution, knowing they did work on the bike. But, I was told it was not their problem. Per the owner's response: "The crack was found after the work was completed." Let that sink in. I paid for a "New Bike Feel" tune up package and the first thing of that service is (per Cadence's Website) a "Full bicycle strip down & overhaul of the frame (includes bottom bracket, hubs, & headset)." The location of the large crack was down on the bottom bracket. The second the front chain ring was pulled to service the frame and bottom bracket, the mechanic could clearly see the gouge and crack, work should have ceased on an unsafe frame, and I as the owner of the frame should have been notified in order to either approve any continued work, or to tell them not to waste their time servicing an unsafe bike I can no longer ride. However, we are being told the crack was found AFTER the work was completed. This tells me that one of three things has occurred: 1) At best the mechanic is inept and missed a clear safety concern while he was working on the bike (what else has been missed while servicing the community's bicycles?) 2) That they did not deliver on their promise to service the frame and bottom bracket and that is why the crack was missed until after the other parts were installed on the bike. Either way, they happily and greedily took my money. 3) This was an intentional act and they weaponized ignorance for a money grab by a seedy and greedy shop owner. Anytime I have dropped something off at a mechanic, whether it be a bicycle, my car, or even my lawnmower, the second a safety concern was found, I was notified of the matter for it to be addressed. I've even been told by mechanics that they will not work on my truck because it is too old, too worn out, and flat out too unsafe. I can respect that because it was honest and the shop was not going to let me waste my money. I paid for the work done because it was right and moved onto a new vehicle. However, here we have a shop that will either miss something completely and claim ignorance. Or, we have a shop that willfully and intentionally wastes your money knowing that they are working on an unsafe product you should not use. The shop claimed they called me (which is technically true), but I have a text stating the bike is ready for pickup and voicemail stating the same thing. Even when I was standing at the cash register, chatting with the sales associate, money in hand, I was not made aware of the issue. At no time was I made aware of the safety concerns until AFTER they wasted and took my money. One way or another, Cadence made a mistake and refused to own up to that mistake. This shop seems to only care about an issue AFTER they waste your hard earned money. I recommend everyone steers clear of Seedy Greedy Cadence Cyclery. edit 1) including a picture of the crack that was missed until after

Big shoutout to Phillip for fixing my son's bike in 15 seconds today! I called 4 shops and the…read moreprevious 3 refused to help me today, but luckily I called Trek in Coppell. I told Phillip that my issue was simple, but I simply have very little bicycle knowledge. He replies, "bring it in, we will fix you up immediately." Great American service that just doesn't exist like this anymore. Highly recommend asking for Phillip for all of your bicycle needs.

Absolutely wonderful experience. Out bike was taken care of and we were helped by the staff as we…read moretried to find our helmets, the right sized bike etc.

Great guys nice shop. Super inventory and very…read moreknowledgeable. Close to Downtown Denison.

From the owner: We are a full service bike shop. We service all non-motorized bikes regardless of make, model or…read morestyle. From minor adjustments to tune-ups to full overhauls & rebuilds. We can custom build wheels to your specs. All handbuilt wheels are trued & tensioned. We offer competitive rates & quick turn-around Air is ALWAYS free!

Theres a reason the Air Force didn't want me to be a jet mechanic. Recently, the mechanics at the…read moreWhite Rock Bike Mart reminded me of why. After struggling for hours with what YouTube calls a "simple" fix I literally threw in the towel and took my bike the mile and a half to have the experts look at it. Fifteen minutes later I was on my way home. Bike fixed, ready to ride. Dignity intact. The guy's behind the counter were patient, helpful, and understanding. Can't say enough about that part. So, if you're an "I can fix it guy" kind of guy who usually can't , my advice to you is: Don't be a bonehead like me. Just take it to the pros. And if you have to wait, there are a lot of great bikes to look at.

Friendly, helpful staff. Seth got me sorted before I hit 10 miles around White Rock Trail. Perfect…read morestop before heading across to the park.

Always quick and exceptional service, my go-to spot for bikes, strollers or anything tire relatedread more

I found this shop to be extremely helpful and very knowledge. The owner is such a kind and gentle…read moreperson I am happy to give him all my business.

Service is outstanding. Turn around on my Trek for complete…read moreoverhaul was about a week. Price is reasonable.

These guys are great! I took two bikes in for service. My wife's Trek needed break repair and my…read moreMarin needed tires and tubes. Solid advice, products and service. Couldn't be happier with their recommendations and the results!