I needed new windshield wipers for my Ford Edge. Went to O'Reilly Auto Parts because they install…read morewipers for free. The gentleman at the counter gave me all the options for wipers that fit my vehicle. I made my purchase and quick as a wink my wipers were installed for me. Very easy! I was back on my way in a few minutes. Recommended!

From the owner: Whether you're a do-it-yourself mechanic or a professional technician, your local O'Reilly Auto…read moreParts carries the parts, tools, and accessories you need to get your vehicle back on the road. We also provide free store services, including battery, starter, and alternator testing, O'Reilly VeriScan Check Engine light testing, and part installation with purchase of most batteries, wiper blades, and bulbs. Need a specialty tool for a one-time repair? Our Loaner Tool Program lets you borrow what you need with a refundable deposit. Stop by your local O'Reilly Auto Parts store, where our parts professionals are ready to help you find everything you need for your next project.

Had an electrical problem the Saturday evening after thanksgiving and called in just before closing…read moretime. Mike said to bring the car in the next morning and they could fit us in before our trip back home. Mike was there the next morning and had the tests run twice for us just to make sure we'd be okay to make the long drive home. Car made it back safe and sound and we had the car looked at by our hometown mechanic - the problem turned out to be a bad ignition switch. We were impressed with everyone's professionalism and courtesy at the Boardman location, and especially their efforts to get the car checked out promptly for us when we were in a bind. Wait time was a bit long due to a full schedule that day, but honestly -- what other shops are even open on Sundays?

First let me start with this...I have had several vehicles over the past 15 years--most of which…read morehave been "used" and it is reasonable to expect that wear and tear happens. 10 year old cars are going to have issues. With this in mind, I have tried to be trusting and loyal to a particular, major auto repair shop in the area. I come from a small town--you know who to trust and who will do right by you. Youngstown isn't a "small town," at least not where I come from. It is difficult to know who to trust here. When you own an old vehicle, are on a budget and still realize that there is a need to leave room for car repairs--it means a lot to be able to trust people with your car. When you go to a large, commercial shop hoping that loyalty might mean something and excuse you from being taken advantage of, especially as a female--you hope that you can rely on these men to be straight with you. Not jerk you around because they can and because you have a balance on the charge card you felt blessed to have to cover extraordinary charges that come along with owning an old vehicle. FYI, ladies: Don't trust everywhere you go. These guys at Pep Boys have been kind, understanding, accommodating and empathetic. They haven't neglected to help me and shoot me straight. For that, I am grateful to these guys. I'm done with Midas seriously don't even care about any "warranties" on work I have had there. They have done me wrong too many times and I'm not spending another minute in that disgusting waiting room. Thanks to Adam, Eric and any others at Pep Boys for helping me when I've needed it most. I appreciate you guys.

Went in for seat covers, cleaning spray and a sponge.. they didn't put the seat covers in the bag…read moreso I didn't notice till I got home. Went there around 7:15 later to get them. Knowing I purchased them they put my item back and didn't bother to call me using my account information in the system! I told them, "hey you guys forgot to give me my seat covers earlier." JR the "assistant manager" said, "oh f*ck that was you?!" Nice language.. the other guy said, "we put that back because we saw you leave without it!" I said, "You put the item I paid for away to be purchased again by someone else even though you knew I purchased it earlier today?!" I asked, "why didn't they look me up with my purchase because I am a rewards member?" JR the ASM once again, "How the f*ck is that our problem?" I was flabbergasted... I said, "let me tell you something JR, I have worked in customer service too and over the years- yes, I forgot to give a customer a product they paid for- but I have not once said it was their faults, I took ownership of my mistakes and apologized over and over again! You never once said sorry! You just swore at me! Let me return all of my stuff because I will not be shopping here ever again- I will go somewhere I'm appreciated!" They still didn't say sorry when I left- I'm pissed. I work all day, take care of a sick parent, try to do something nice for me by making my car nicer and this is what I get in return!

Went to get code read for battery holding charge and was told needed an alternator. Asked to see…read morereading and was told couldn't see. Asked if they could check another AutoZone for availability of alternator, said they couldn't. Went to another AutoZone and had them run same test on alternator. Alternator was fine, I don't like being lied to and being ripped off. Don't believe them, very sad when people do things like that.

I had called Sears and was ready to have my car towed but had to make an appt first. AAA offered…read moreto jump me and sell me a battery for JUSTover 125.00 ! While Triple A was here, I called around and found a better price at Auto Zone. AAA gave me a jump. Freddy installed my battery, I was out the door in no time saved over 40 bucks! Thanks Freddy, you good looking kind BUT married autozone MAN !!! MWAA

Traveling through the area from out of the state when check engine light came on. Called the local…read moreChevy dealership for help. They said $79.95 diagnostic fee (just to plug the computer in) and will not be able to "schedule" until couple days later! Not their problem even if it may be something serious. So I pulled in to this Autozone and Raymond got to it in less than 3 minutes. Problem diagnosed, car serviced and back on the road in less than 15 minutes for less than $20 !!! Awesome & thank you.

DO NOT DEAL WITH THEM! They have horrible online reviews…read more They are hostile to customers, and lie, cheat and steal. I bought muffler tips. They claimed they were "slip-ons", and had a specially designed U-clip to install them. Neither was true. The local custom muffler shop said it would cost $100 to install them. I had to return them at my own expense. The they charged me another $30 for the return. I was out $40 on a $90 purchase. These people are CRIMINALS.

DO NOT BUY FROM THEM EVER…read more Ordered custom painted Corvette engine covers. Their website said 2 to 3 weeks delay. After countless emails and don't call their phone doesn't work, I finally got a response about the order (3 months later), it was never placed but they had my $500. I received one of the items but not the second item and they said the shipped with the first piece but that was a lie. You'll get 4 or 5 different names on emails making it look like they have employees but they don't.