First let me start with this...I have had several vehicles over the past 15 years--most of which…read morehave been "used" and it is reasonable to expect that wear and tear happens. 10 year old cars are going to have issues. With this in mind, I have tried to be trusting and loyal to a particular, major auto repair shop in the area. I come from a small town--you know who to trust and who will do right by you. Youngstown isn't a "small town," at least not where I come from. It is difficult to know who to trust here. When you own an old vehicle, are on a budget and still realize that there is a need to leave room for car repairs--it means a lot to be able to trust people with your car. When you go to a large, commercial shop hoping that loyalty might mean something and excuse you from being taken advantage of, especially as a female--you hope that you can rely on these men to be straight with you. Not jerk you around because they can and because you have a balance on the charge card you felt blessed to have to cover extraordinary charges that come along with owning an old vehicle. FYI, ladies: Don't trust everywhere you go. These guys at Pep Boys have been kind, understanding, accommodating and empathetic. They haven't neglected to help me and shoot me straight. For that, I am grateful to these guys. I'm done with Midas seriously don't even care about any "warranties" on work I have had there. They have done me wrong too many times and I'm not spending another minute in that disgusting waiting room. Thanks to Adam, Eric and any others at Pep Boys for helping me when I've needed it most. I appreciate you guys.

The management is untruthful. Dont trust them . They will have you fixing things that dont need…read morefixed . And the mechanics do side jobs at store not under company invoices. Pep boys is very overpriced and over rated

Went in for seat covers, cleaning spray and a sponge.. they didn't put the seat covers in the bag…read moreso I didn't notice till I got home. Went there around 7:15 later to get them. Knowing I purchased them they put my item back and didn't bother to call me using my account information in the system! I told them, "hey you guys forgot to give me my seat covers earlier." JR the "assistant manager" said, "oh f*ck that was you?!" Nice language.. the other guy said, "we put that back because we saw you leave without it!" I said, "You put the item I paid for away to be purchased again by someone else even though you knew I purchased it earlier today?!" I asked, "why didn't they look me up with my purchase because I am a rewards member?" JR the ASM once again, "How the f*ck is that our problem?" I was flabbergasted... I said, "let me tell you something JR, I have worked in customer service too and over the years- yes, I forgot to give a customer a product they paid for- but I have not once said it was their faults, I took ownership of my mistakes and apologized over and over again! You never once said sorry! You just swore at me! Let me return all of my stuff because I will not be shopping here ever again- I will go somewhere I'm appreciated!" They still didn't say sorry when I left- I'm pissed. I work all day, take care of a sick parent, try to do something nice for me by making my car nicer and this is what I get in return!

Went to get code read for battery holding charge and was told needed an alternator. Asked to see…read morereading and was told couldn't see. Asked if they could check another AutoZone for availability of alternator, said they couldn't. Went to another AutoZone and had them run same test on alternator. Alternator was fine, I don't like being lied to and being ripped off. Don't believe them, very sad when people do things like that.

I had called Sears and was ready to have my car towed but had to make an appt first. AAA offered…read moreto jump me and sell me a battery for JUSTover 125.00 ! While Triple A was here, I called around and found a better price at Auto Zone. AAA gave me a jump. Freddy installed my battery, I was out the door in no time saved over 40 bucks! Thanks Freddy, you good looking kind BUT married autozone MAN !!! MWAA

I am still in shock! A couple weeks ago I purchased about…read more$350 in parts from our local Boardman Ohio AUTO ZONE store when our '07 Ford Edge had an engine error code that indicated that the #1 cylinders ignition coil has failed. I purchased all 6 new coils and plugs, as recommended by the sales rep, but once installed I noticed the car was still having the same issue as before. After some research on the internet, I found that our year Ford Edge is notorious for having the coils failing which in turn, also, fry's the PCM. I went back to Auto Zone for a re-built PCM at that point, but they were unable to contact their vendor that re-builds the Ford brain's, and had to steer me elsewhere. Here is where the problem comes in, the companies that do re-build PCM's on our year Ford, will only give a warranty on them if you purchase the coils and plugs from them as well. This left me with the $350 in "Electronic" parts that I could not use. I told my wife, we can try to return them, but usually part store will not refund money on electrical part. Now, here is why I am still in SHOCK... When I went in to Auto Zone and explained the situation to the sales clerk and then asked if I could return the coils and plugs...he did! ...he refunded my credit card with no questions asked. That was AWESOME customer service! I was fully expecting to have to eat the $350, and vowel to never shop there again, but because they were so understanding and helpful, I actually found a new lifetime parts supplier! All 3 of our vehicles have over 100k miles, so even though this transaction may not be ideal for them today....I'll be back for sure! My thanks go to Auto Zone for doing the right thing in this situation. During the course of this not-so-pleasant Ford adventure, I dealt with 5 different Auto Zone sales guys including a manager. Each was very knowledgeable and very helpful. They have a great group of guy's there at your Boardman Ohio store.