This is my second visit in to this location. The first was to purchase a vehicle. And now for the…read morefirst service. I do enjoy coming here for the friendly atmosphere. The staff are friendly and most all around with a smile on their face. Today's service didn't go as planned. And the vehicle did end up with a scratch. But all in all everything was good. And the will make good on repairing the vehicle right the second time around.

Parts Rep at the counter: not knowledgeable, not helpful, not friendly. I actually had to bring a…read moreparts list and diagram from another store, and Parts Rep had no idea what he was looking at, had to explain myself several times. Paying for it was awkward bc no pos register at the counter and Parts Rep didn't have an invoice. I was supposed to trust him when he walked into the back (out of view) to run my card. Classic set up for a scam artist. I'm still holding my breath. This was my first time in this outlet. Parts department not clearly marked from the outside. No directions even on the inside. I will never return and if I thought about buying a vehicle there, well, this experience sealed it for me. Will never return for anything there. Cochran, whoever owns all these Cochran businesses in Boardman: Lost and just there with there hand out.

I just purchased a new Mazda CX90 at Preston. Dave made the experience of new vehicle purchasing…read moreeasy and stress free. He was very knowledgeable and great to work with. I will definitely recommend him to my family and friends who are looking to purchase a new vehicle.

Just leased Mazada CX5. The Preston dealership worked with is in obtaining the vehicle we wanted…read moreand payment. Our sales person was knowlegeable, patient. The finance persin was great. The whole process was pleasant. Thank you

One of my pulleys was squealing and so were my brakes. Also, my CEL was lit with an EVAP trouble…read morecode. After having my car for 2.5 days, they claimed the sounds couldn't be replicated, then charged me over $100 for a new gas cap and diagnostics that didn't lead to anything getting fixed. As I was pulling out of their lot, the pulley and brakes were squealing, and not only is that still happening a couple weeks later, but the CEL came back on with the same trouble code as before. I didn't even get to keep my old gas cap that apparently didn't need replaced. They threw it away without asking and charged me a $6 "waste disposal" fee. Do yourself a favor and go somewhere else if you need repairs done.

We've purchased 3 cars from here, my mom at least 5 and they have always taken care of us. Their…read moreservice department is second to none. I love walking in there and they know my name! This will always be my first stop when purchasing cars.

Great place to buy a car from. Between Mike Klaben Jr and Mike Urbania you could not ask for a…read morebetter duo. Service Department is great also. Highly recommended Klaben

We were so appreciative of their customer service! Vince, in their service department was…read moreextremely knowledgeable and got us in and out as fast as possible!

DO NOT TRUST THIS DEALERSHIP--DECEPTIVE SALES & ZERO ACCOUNTABILITY…read more I would give zero stars if I could. My mother is a 68 year old retired RN who purchased a van from Haus Auto Group with the intention of traveling across the country, visiting national parks. Instead, she has spent months dealing with a nightmare--costly repairs, misleading information, and complete disregard from the dealership. The van was misrepresented from the start. It was advertised as a Flex Fuel Chevy Express, which she paid a premium through the dealership's vendor to have delivered to her in Texas. Upon delivery, she discovered it was actually a VIA Motors VTRUX hybrid--a vehicle that very few mechanics can service due to software restrictions that a quick Google search will confirm was a complete failure for GM. The hybrid battery failed 3 days after she accepted delivery of this vehicle, and despite taking it to multiple shops, no one has been able to fix it. Additionally, the van has significant rust issues that were not disclosed at the time of sale. They haven't even honored their own guarantee and reimbursed her for what she spent in repairs the first month she owned it. My mother repeatedly reached out to Chris Haus, asking for assistance or a buyback, as she unknowingly purchased a vehicle that is essentially undrivable, and the vehicle delivered is not the vehicle she purchased. Communication has been slow, dismissive, and filled with empty promises. Every time she pushed for a resolution, she's been met with excuses or silence. Meanwhile, she's still making payments on a van that she cannot use. This dealership sold her a branded title vehicle without proper disclosure, failed to ensure it was in working condition, and has done nothing to make this right. She spent her life savings on what was supposed to be her dream vehicle, only to be stuck with an expensive, useless burden. If you value honesty, integrity, and accountability, DO NOT BUY FROM HAUS AUTO GROUP. I strongly urge anyone considering a purchase here to take their business elsewhere.

Do not buy from this guy. Typical salesman. He ruined my life selling me a piece of junk that…read moredoesn't run from 3 days of receiving it. He wants me to kick it on down the line to CarMax lying to them to get an appraisal and throwing $4000 on top of that not caring about the moral issue that the Van dies after 30-45 min. and proven by 5+ mechanics it won't run. They had a 90 day warranty and I haven't received a penny for what I have paid.

These guys are no better than your corner dirt used car lot. On Saturday, I made a deal for a car…read moreat MSRP and got multiple assurances in writing that the deal was done and that I can stop searching. On Monday (today), I got a call from Kyle Whelan to let me know that he's vetoing the deal and will charge me an extra $5,000. I asked him very direct questions about his integrity. He specifically told me that he was not going to honor the word of his team and that it was a "miscommunication" (despite the original deal receiving manager approval and has Kyle's name on it). He admitted to calling neighboring dealerships to compare prices after we made the deal on Saturday and today he settled on $5k over. At the end of the call, I finally told him that I have no respect for the way he represented the store and Kyle said he didn't care.

Went in for a recall and left with a big bolt and washer in my new tire, service manager refused to…read morecomp anything for me. I am not happy, to say the least. Front line staff good.

I had originally brought my car in for a starting issue. That issue spiraled into other issues that…read morebegan to unfold. After speaking directly with the owner, Jack Harlan.. I trusted my car was in good hands. He made sure to go above and beyond all expectations. He worked with integrity and honesty through the entire process. I can't recommend Jack enough. He has shown us first hand that he isn't running just an average service center. He is running a business that makes a difference and truly cares for the people he is serving. My car is back up and running smoothly. Thank you again Jack!

Called your shop......asked if you worked on older vehicles (1963 Impala), lady said no. Your…read morecommercial on TV shows old cars in it.....why?

If you are getting your alignments here "BUYER BEWARE" This…read morevehicle's camber was out in the rear and instead of trying to figure out what was causing it, they installed these shims, busted the bearing cover, and never told the customer. The shims they used were wrong, the way they were installed was wrong. The correct after-market shim should have been a full-contact shim. But then again the underlying problem should have been fixed first. They were going to charge the customer $158 for this on top of the alignment charge. If this is how they do their alignments you have to wonder how they do other services. I'm a retired ASE-certified tech with over 50 years of experience and ran a shop for over 25 years. I ask for customer feedback good or bad. instead, this shop asked the customer and me to leave and never come back! I would have apologized to the customer and replaced the broken bearing and depending on the tech's experience I would have retrained or fired.

Had a check engine come on. Was the thermostat. They were very professional and friendly. Service…read morewas fast and right at what was quoted to me. I will definitely return and recommend there service.