My nephew swims there. It's amazing. It's huge; it has a lot of space to swim & for visitors. It…read morehas a concession stand.

Pros- dry sauna, wet sauna…read more Indoor land pool Indoor hot tub Relaxing chairs Showers and towels Plenty of treadmills Cons- the con is that while there "looks" to be nice amenities but good luck using them. 1. they're either disgustingly unclean, 2. People can't be bothered to have their music through headphones 3. people talking on their phones in the designated "quiet area" and staff ignore despite signs literally say "phone free zone". 4. Areas broken for months never fixed. Continued... -ladies exfoliating in the sauna and in the hot tub so gross! -mold on the floor and walls of the hot tub not cleaned for over a year I finally left villa. -blood by the pool and showers not cleaned up for three days! THREE! What are the cleaners doing? Apparently nothing. Even after I pointed it out. -roughly spoken to by a guy who takes care of the area (I assumed) by the indoor lap pool. I was pregnant and hurting and needed my nightly stretch in the pool which is the main reason I paid to go there and I can't use the hot tub while pregnant. Arrived at the same time as usual. There was another person swimming but the man present didn't like women or I don't know but he told me "it's closed" and didn't give me an explanation. I question and shared how I REALLY need to stretch I'm in pain and it's supposed to be open another 40 minutes on schedule and there is clearly another person swimming in front of us, so how can it be closed? He just yelled at me and still didn't tell me why. I have no idea who or why he was there. Cane other days when pool was support he open and they had signs saying closed" when it was supposed to be open. They don't really have a good amount of machines other than tons of treadmills compared to LA fitness. And as others mentioned they stay broken a long time. But I need to work my back and don't use free weights. The hot sauna was broken for MONTHS! And was so unclean inside. I couldn't believe I had been sitting in there. But I'm sure it was due to the lady exfoliating herself and no one cleaning it! It makes me want to vomit thinking of it. I wanted a water yoga class but they didn't have evening classes for me. Only during the day when I couldn't go. For a large expensive place it makes no sense they could not hire for evening classes. Kids area-while I don't trust anyone to watch my kids personally, my best friend had a terrible experience there. Other kids would bully her kids and staff didn't seem to care. She could only take her kids a set limited time during the day so too bad if you can't make that block of time despite the fact you pay twice as much to bring kids you can literally only go when they say you can because pools and splash pads for kids aren't open or are closed constantly. The last straw was her son was arguing with his sibling as siblings do, but it was handled terribly. Instead of going to get her if there was indeed a problem , the staff dragged him down the hallway and when he thought he was out of sight, she saw him throw him on the ground. She happened to have come down for pick up at the time and was following them wondering why he had her son down a secluded hallway alone, He didn't apologize or anything. Terrible way of handling a child.

This facility looks impressive from the outside and presents beautifully during a tour. But once…read moreyou're a member and start paying attention, the cracks become very clear. In seven years, I have attempted to contact the general manager on multiple occasions with concerns and do not believe I have ever once spoken to him. That says everything. Where do I begin. The issues at this club have been so numerous and consistent that we feel obligated to warn others. Our son was kicked out of the weight room for wearing cotton pants and a t-shirt. When we called to complain, we were told there is no apparel policy against this. He was humiliated for a rule that doesn't even exist. Last Friday, my husband and I drove to the club to use the hot tub, only to find it closed two hours early for an employee meeting -- no sign on the door, no website notice, no email to members. We weren't alone: multiple other members were standing at the locked door, just as blindsided as we were. The weight room and pool are unmonitored at this time anyway so it would have cost nothing to leave one person at the front desk so paying members could at least get in. Most recently, a family friend who is a college swimmer and a fellow member of this very facility was helping my child work on swim strokes in the pool. Staff told us to stop and nearly removed us, citing a rule that only VillaSport trainers can provide instruction. No consideration was given to the fact that this was a fellow member, not an outside instructor, doing something kind for a friend. The billing situation has been a saga. After we changed our payment method, the club kept charging our old card and hit us with late fees through no fault of our own. When we tried to resolve it, we were referred to corporate in California instead of getting help locally. Staff gave us contradictory and outright incorrect information -- one person told us there were no late fees on our account at all, and when we logged in ourselves, we found multiple. We had to fight to get most reversed, and one remains on our account to this day. During Covid, we chose to continue paying our full membership fees a gesture of loyalty to the club and were promised guest passes in return. It seems like every time we have tried to use one, we have been told there are none on our account. We pay over $400 per month for this membership and can't bring a friend occasionally?! And then there's the facility itself. Mildew in the locker room Jacuzzis is not what you expect from a club charging luxury prices. We originally joined in large part so we could relax in the indoor hot tub while keeping an eye on our younger children in the play area and pool. That Jacuzzi sat nonfunctional for roughly two years. The club's solution? A sign next to the jets button reading "bubbles are for outside tub only" -- as though reframing a broken amenity as an intentional policy was somehow acceptable. And there is an indoor-outdoor hot tub with a sliding glass door between the two sides that would be perfect for families and kids. We have been members for seven years and have never once seen it open. The food situation is almost too on the nose. A facility billing itself as a luxury wellness club has replaced wraps and salads with pizza, hot dogs, and hamburgers as its only food offerings next to $12 smoothies (made with powders and no actual fresh fruit). Make that make sense. After seven years, the pattern is clear: this club prioritizes attracting new members and pushing additional fees (personal training, add-on services) over actually taking care of the members it already has. We joined for a place of rest and relaxation but every time we walk in the door, there is some kind of issue! The saddest part is the wasted potential. Cypress is a tight-knit community that would embrace a place like this -- but the experience here is night and day from the sister location in The Woodlands. VillaSport claims to be a luxury club built around community, yet at every turn they discourage exactly that by the way they treat their members. As my husband put it, we've never seen a place that bills itself as luxury have such poor customer service. At this point, the only things keeping us here are the pool -- which we don't have at home -- and the fact that it's around the corner from our house. Otherwise, we would have found a different facility long ago.

Very disappointed in your company, especially MARK. You promised you would follow up after I gave…read moreyou final payment. Jets are not working and tub still leaks. I've called several times. No response.

PG Pool & Spa to the rescue! After the storm that hit Houston last week, I was without power for 5…read moredays, my pool hadn't been serviced in 2 weeks, and my previous "pool guy" was unresponsive and no where to be found- PG Pool & Spa came to the rescue. Mark & Christian added me to their schedule on Saturday (Memorial Day weekend). They arrived at 8:00pm after servicing all of their established customers for the day. My pool was in bad shape, it was green, had tons of algae and was chemically depleted. The level of professionalism, knowledge and customer service was something I've never experienced before, especially with pool service! They worked until 10pm, not taking a single short cut and explaining each step they were doing. The results, after just 12 hours, are incredible! You guys have earned a loyal and grateful customer! Thank you for working all those crazy hours, it is so much appreciated!

I searched all the surrounding places for swim lessons for my toddler. After getting through some…read morehurdles with the signing up with system issues (front desk ladies helpful) I would highly recommend this place. Although it's their job and summer tends to bring on younger instructors and they are qualified some don't have the patience or drive for toddlers. If you can find your way to work around a young man named Christians' schedule I strongly suggest this This young man is way over qualified and his patience with the toddlers show and they hang on every one of his words. I can't say enough great things about him and amazed how much my daughter has learned so far. He deserves a raise and other parents I spoke with noticed this as well. So as much as this place is great I highly recommend Christian if your child needs swim lessons.

This place is a complete scam. Be very careful as the employees told my wife completely different…read morethings verbally and then you get charged for the entire month. We literally paid $80 to watch our child play with toys while standing in water. I do not recommend this place to anyone. The manager instructed my wife to read their policy online when asking to cancel classes and that the entire month's tuition was non-refundable.

I've been here one time years ago with a perk being part of Houston Moms. This place offered ONE…read moreDAY all day free visit. It was the best since I had little ones. Literally, it was the best place to be and I wanted to become a member for all the perks they offered. The one thing I felt sketchy about is the walk way that connected to a different part of the swimming area. Random men and women would have to cross the room where children were at to get there. That was the only reason why I didn't sign up. Lack of security. For a gym this size, I would expect more.

Early morning workouts are great at this location. The people are super serious to get up at the…read morecrack of dawn. I booked a GTX class. It started on time and had the right amount of cardio and strength training. Gave me a good boost for work that day. I plan on incorporating more early morning workouts. This location had plenty of parking and the workout space was organized and clean.

I love this Y. I have visited few other Y locations but this one blows my mind of how nice the…read morefacility and childcare facility are. My family and I have been using this location primarily since getting our membership about 6 months ago. We visit the Y 4-7 days a week and our experiences have been overall very good! Facility: The overall facility is really impressive in my opinion. It is shockingly large (but it makes sense because of the population size it serves) the locker rooms are really pretty nice and all the restrooms on site are always spotless and well kept. Areas like the turf/lifting area, cardio area, lobbies, outdoor pool, indoor pool (basically everywhere) really surpassed my expectations as far as quality and upkeep. The facilities are always clean and just look good in general Equipment: The equipment is very diverse and there are PLENTY of machines and equipment. Multiple of everything or at least multiple versions of equipment that target the same muscles or do the same thing. I only occasionally notice a machine not working and it is always working again within a few days. Most people do wipe down the machines after use but I've also noticed staff with wipe down equipment here and there- makes me feel good that the machines are kept sanitized throughout the day :) Classes: There are ALOT of different classes to take at the Y that are included in your membership. Yoga, hot yoga, boot camp classes, Zumba, water exercise, etc., classes are easy to book through the app and are in individual studios in the Y Childcare: I'm a stay at home mom with a 1 (now almost 2) year old. This is the first daycare situation I've ever put my child in. The childcare director (I forget her name, but the older woman who has an office outside of the childcare center) has amazing experience and is so kind and understanding. It was really hard for me to leave my baby the first few times when she was screaming bloody murder at drop off but this woman was very kind and understanding of my feelings while encouraging me to keep at it and assuring me she would adjust within a week or two. I followed her advice and brought my baby every weekday no matter what and she stopped crying at drop off on day 6 :) she now happily runs all the way to childcare and typically walks in happily of her own free will ;) I feel very comfortable with the daycare staff caring for my child, in the evening they are mostly younger girls who are energetic and friendly with the kids. On warm days they typically play on the playground for awhile and my baby always comes out with a drawing to show me and it makes me so happy! Youth sports: While my child is not old enough to be in youth sports yet, the Y does have A LOT OF SPORTS for children; basketball, soccer, volleyball, ninja obstacle course, just to nap a few. I have volunteer coached for two of these sports and my experience with the youth sports director Jesse, has been great! Jesse is fantastic at coordinating these events (practices and games) and seems truly passionate about making the program the best it can be for the kids and the parents. I've had a lot of fun coaching and seeing kids build their confidence through team sports and make friends while playing their sport :) Staff: I haven't had any personal experiences with a personal trainer but I see them with people everyday, they seem very knowledgeable and supportive of their client. The staff at the front desk has been able to assist me with any thing I've needed so far. Childwatch staff is my fav because they make my kid happy :). The staff who monitor each workout area are like flies on the wall, they don't bother anyone but keep the area clean. Lifeguards are on the younger side (especially in the summer) and have all been pretty fun and always polite. Overall the staff at this location get the job done and are very nice. Overall we are in love with this location and while I'm interested in visiting other locations, D Bradley McWilliams is our home! I definitely recommend checking it out and doing a day pass (which includes 2 days) at the very least. The amount we pay for our membership is more than worth it for what we get out of this Y

I joined the YMCA to exercise and give my children a chance to play. Unfortunately, certain…read morelifeguards play music over the sound system so loud that I can't hear my children if they are on the other side of the pool. This is a major safety issue. I have shared my feelings with the pool manager and several of the lifeguards. Their response is always the same. Apology followed by a reduction in volume. Then, the lifeguards incrementally raise the volume until it is at it's original level. It's supposed to be a safe swimming pool, not a rock concert. What is with you YMCA. It's time to put the safety of your patrons first. If lifeguards can't do their job without listening to music they should find another job. Turn down the music! Better yet, turn it off. If people want to listen to music they generally bring their own.

I've lived in the Hearthstone neighborhood for three and a half years, and have been a member of…read morethe club since I moved in. The club is part of the Invited network (formerly known as ClubCorp). It's my opinion that the club, while not in bad shape when I first joined, has improved over the last few years. The golf course has been one of the better ones I've played on, and it's great having three 9-hole courses to pick from. The pro shop generally has a good selection of equipment and clothing, and members get 20% off on clothes. Sports like pickleball and tennis are available. Also, groups that play games like mahjong and poker meet here to play. The main restaurant, the Red Wolf Bar & Grille, has many choices with a seasonal menu and monthly drink specials. The waitstaff are friendly and attentive, and if you buy the X-Life add-on to your membership, it's well worth it if you eat at the restaurant at least a few times per month. Special weekly events, like Tasting Tuesdays and Pasta Night on Thursdays, add variety by offering items not on the regular menu. The outdoor restaurant, the Tourn, often has live music and other events. If you live in the area, especially within in Hearthstone or surrounding neighborhoods, Hearthstone Country Club is a great place for activities with family and friends.

A private country club belong to the Club Corp group, 3 9's with a very interesting layout and…read morefantastic greens. This is a very strange course, a lot of short par 4 and 5's but pretty long par 3's in comparison. The layout is very interesting and should take a while for someone to get used to it, but the greens demands good read and speed control. Over all this is a older style course that is straight forward, but not easy.