Initially, the warranty process was somewhat frustrating as the web browser links for the RMA form did not work. Upon sending an email to the customer service department, an RMA form was sent over. From this point, the warranty experience was nothing short of excellent! Paul "Andrew" Light made the process very smooth. Also, out of curtesy, the warranty department cleaned, lubricated, and performed what they refer to as a "tuning package" on the firearm (Shadow 2C)! I am extremely impressed with the level of customer service read more

Very bad customer service by a few there. They try make it out so that whatever it is you did it and were not covering. I was told it was a perk for me to get the parts for free. When I first talked to him, they did send me the one part but because it was that certain piece broke off into the recoil so you need a new three new parts . It's was just a bad all around situation. They don't tell you your parts shipped. Now it was only 40 dollars for the parts it's just the principal I'd never buy another cz read more

My purchased item was not the quality promised. Wooden stock chips from the slightest use. Even started chipping the first time I tried putting it together. very sad this company has fallen so far. I won't be recommending their products to anyone. read more

worst service so far! ordered a slide for my duty pistol almost 3 weeks ago. Hasn't been delivered and tracking shows it in Lenexa, Kansas since the 17th. Called and the guy said they will reship due to Fedex issue. still nothing and I called today 3/2/26 and was told they "might" reship orders but it's not CZ-USAs problem! Should've spent more on a different company, wanted to keep my CZ with CZ but that was a mistake apparently! read more

I would like to address an issue I encountered with my CZ Shadow 2 Carry, which I own among several other CZ firearms. The pistol has less than 1,500 rounds through it, and the recoil spring has already worn out. I reached out to CZ customer service, specifically Austin Furey, regarding this matter and was informed that I need to send in the firearm for the recoil spring to be replaced. This situation is highly unexpected, as a worn recoil spring after such minimal usage is unusual. I believe it would have been more customer-friendly to simply send out a replacement recoil spring, which I understand costs approximately $6. I have already purchased another spring myself, but I am dissatisfied with how this minor issue was handled. Providing a simpler resolution would have demonstrated better care and consideration for customers. read more

if I could give a zero it is what I would do 18 days trying to get an RMA for a repair. all I get is the run around that paper work is there and an agent will get to it when they do. sorry customer service. read more

I had problems with my new CZ TS2 and contacted the customer service. The process was slow, but eventually they took the gun and repaired it. Unfortunately not everything was fixed and I contacted them again. At this point they just disregarded my second claim. I had to call many times and each time was given some lame excuse like "your submission is still in the manager's inbox and he didn't triage it yet". Eventually I was told they are not going to address the issue because it is "acceptable". I don't believe it is, and many CZ owners agreed with me. They make good guns, but the service is a disgrace. read more

I recently purchased a hammered coach 12 ga. The hammers are extremely hard to cock. Looked online for remedy. Lots of reviews about great customer service especially dealing with the hammer issues. I called CZ and talked to a fellow, he took my info and said he would send me some replacement springs. Sounded good but now a month later I called to see about the shipping status. Was told by a different person that there was nothing they could do to help with the spring issue. Pretty disappointing, guess I should not complain about not getting a free replacement part. read more

Yes, very responsive to questions submitted. This is the ONLY Official site for CZ guns. Unfortunately they do not sell to the general public. read more

I ordered 4 magazines and received a order confirmation. CZ-USA charged my credit card and then did a reverse charge (I don't know why). After 2 weeks I contacted CZ-USA and canceled my order since I hadn't heard anything. So, I bought magazines from a different company. Fast forward 6 weeks later. I received the magazines. No communication, nothing. Terrible service. You are better off going somewhere else. read more

I have a Scorpion Evo 3+ that I've had to use warranty on it two times, both times CZ-USA went way beyond what they should to fix my rifle and get it back to me quickly. They contacted me daily if needed and answer any questions that you throw at them. The men and women at CZ USA are the best I've ever dealt with in a warranty situation. read more

Ordered a barrel for a Dan Wesson, after waiting a month, sending numerous emails, trying many times to get someone from customer service to answer the phone, I gave up. Sent them an email to cancel my order, which they did almost immediately. Now I'm trying to get my payment refunded, so far my emails have gone unanswered, and I haven't been able to get anyone from customer service to answer the phone. I would advise against doing any business with CZ-USA. read more

Their products are great but their customer service is terrible. I ordered a few items from their web store and after 10 days I just received some parts of my order.I have been trying to contact them through their contact numbers and emails in order to talk with a representative to solve my issue but no one answers it does not matter how many times you try. The web store shows an item is in stock but after ordering it and waiting for a long time to receive your order you will find out that the item was out of stock while the web store was not updated and synchronized with the warehouse. This is my order number W300052820 and I have not heard from them so far. Dan Wesson also used to have a much better customer service before being purchased by CZ-USA. read more

Terrible customer service. I've always thought highly of CZ . The guns are not the problem, the company is. And it's probably the one in Kansas. I can't imagine CZ in Europe would be like this. I've had a CZ P 10 and really like it. I decided to buy a second CZ. The P07 and this is where it all goes bad. After shooting the first time, I noticed my shots off to the left. Then I realized the rear sight was not sitting even but off to the left. After checking it out more and taking to gunsmith, it turns out that the slide is not machined properly to allow it to sit even. I emailed CZ and they did send me a return label. They also sent me an email that rubbed me the wrong way. They can't get there crap right but send an email with several demands on how you will exactly send it back and if you don't, they will refuse your package. It said that. I'm not going to deal with them. I will keep it and deal with the sight. I can tell that if I sent it back, it probably wouldn't get fixed. And don't get me started on the 50.00 dollar Rebate they claim to offer. Good luck on jumping through all the Hoops to get it. read more

I placed an order for a optic ready slide on May 7th. The label was created May 15 and was not mailed. After hours of waiting on hold for a representative and 4 emails with no response I was treated rudely by the representative and his supervisor. CZ was not apologetic nor will to provide customer service to fix the situation. This was for my son's collage graduation and now I get to go to his party and look like a dead beat because of CZ. Stuck with Glock, they provide a excellent customer experience. read more

Terrible customer service. Keep my gun for 6 months and did nothing. Would not return my phone calls. I had my gun shipped back to repair at my own expense. read more

I just purchased one of CZ 455 rifles, a $550 rifle that does not come with a clip. CZ informed me the rifle was shipped with out a clip to promote ammo conservation. sound like something President Biden would say . Think twice before you purchase a product from this company, there are other great companies that make great firearms that come with all the parts. read more

I love cz pistols but customer service and their webstore is horrible. I bought a p-10 s and wanted a optic plate. Ordered one from cz-usa on 5-29-24. On 6-7-24 it was still staging. I called customer service and after waiting an hour i talked to someone and cancelled the order. I sent an email the same day to verify it was cancelled. It was ignored. On 6-26-24 they charged my bank account. 19 days after i cancelled the order they sent it and charged me. Well i called first thing in the morning 6-27-24 about it and was answered right away. The guy apologized and said the paperwork should be filed and a refund issued later in the day if not then the next day. The way this company is ran it might be several weeks until i get it. I will continue to buy their firearms for now but will never use their webstore. read more

I'm not sure as to what planet they're living on and I don't understand how come everyone here gets terrific service yet I cannot even get a shipping label to get them my p10 f comp model for a trigger repair job. Obviously they don't even honor they're warrantee if I can't even get the gun to them to tell me whether it's covered or not. My gun has been sitting in a box at an FFL waiting for 3 months. Horrible company!! read more

I ordered 2 mags for my p09 back in April, the 8th to be specific. Basically over the last month and a half I've gotten no email updates. Well according to their website, you need to log in to view your order status. Okay, cool. I never made an account so I don't know my password, so I called customer service. First time I spoke with them they told me (a week after the order was placed) that the warehouse was behind on orders, hence no update. They also said they could send an email to reset the password for my account. Attached is the actual message from the email stating that an "error occurred generating the content," .....okay. So lemme try to just do this myself via the webpage. Legitimately the same message came to my mailbox when I hit the "forgot password" and provided my email. So a few weeks (5/10) later I called customer service again, and was told the same thing ("warehouse woes, sorry"), and I even informed them about the broken link when trying to reset the password, and they said it was a known issue that they're working on. Yet again on 5/17, I called customer service and was given the same fucking run around, only this time the guy was seemingly sympathetic to my plight cause he promised to "escalate my order" b/c he agreed that a month with zero updates for 2 fuckin mags was pretty absurd. I also informed the dude about the issue with resetting the password, and he again told me it's an "ongoing issue" -_- Fast forward to today, I get a fucking email from these pricks saying there was an "issue processing payment for your recent order," and I checked my bank statements. The charge posted back in april, so wtf? On top of that when I tried to call customer service, I wasn't even able to have the call go out before hearing the dial tone for a out of service line ("beeep beeep beeep" type shit). After the 4th attempt it placed the call, but they put me in limbo with customer service by having my estimated wait be 60+ minutes. So something real fucky is going on, thanks for hearing me out /end rant. Caveat emptor tbh, I remember reading online that CZusa webstore was pretty reputable, but after this abysmal experience I doubt I'd ever consider/recommend them again. read more

We have been trying since Jan 12 to get warranty service on a gun. We receive automated responses every time we fill out their online warranty form but never anything more. Once we received a message that a shipping label had been sent but it had not. We have tried calling customer service and the wait time never goes below 59 minutes. The chat bot leads us to a button to leave a message but the the button takes us back to one of their sales pages. There appears to be no one to handle warranty issues. Would leave a zero star if possible. read more

I've been on the phone time after time trying to get my factory muzzle device replaced due to a warranty issue,was told it was on order months ago and still have not got anything...I was on the phone on hold today for an hour and at 3 pm was hung up on due to business hours being over..ughhhh read more

**initial one star** These people can't even get a part shipped ....they have had my order for over a week ..called them the other day = "oh I'm so sorry your order hasn't shipped . I'll put it on my list that goes to the warehouse. they'll get it out right away " Well they didn't . **Update** (06/14/21) Decided to call CZ again, Spoke with a very nice person who actually cared about customers. After explaining what has /has not transpired , I was placed on hold. Yes it took a few minutes , he apologized for keeping on hold and explained that he went to the warehouse and pulled the part himself and would ship it that day . Within thirty minutes of our conversation I had an email notification with a tracking number . Thank you ! read more

They may have been good at one time but I am a new owner of a CZ Drake over/under, well if you can call me that as they have had the gun longer than I have. I got one at Christmas through an online retailer as no one had one local and when I open the box I noticed the barrel looked like a matte finish, the receiver and trigger guards had like little blisters all over. I contacted them for warranty, sent it in and they received the gun on Jan. 21st I was told it was being replaced. I received regular email status for the first month then only 1 saying they had the new gun but it had to be tested then nothing for another month until I emailed asking status. I received a response and was told they couldn't receive the gun in because they were updating computer programs, then nothing until I called at that time was told they hadn't assigned the new gun and serial to me yet and I should receive an email by end of day or following well I got nothing. It has now gone from 4-6 weeks to get it repair or replaced to 9 weeks and still don't have any idea when I will get my replacement. I would not recommend to anyone to purchase CZ products and will not purchase any other products from them in the future, customer service and warranty is horrible. read more

I recently lost some pieces to my 612 shotgun in the field duck hunting (accident). After contacting CZ I got a quick response from Jacob Cheney who was incredible! Not only did he send me back the magazine spring I lost, but sent the other pieces to the magazine just in case. All of this was free of charge. As a loyal CZ owner and fan I was blown away with the customer service. They will continue to have my business for years to come. read more

Absolutely horrendous customer service. I called during business hours they always give me the we're closed message. Awesome weapons awesome awesome awesome weapons worst customer service unbelievable!!! read more

I had my local gun shop order a CZ in .375 H&H when it arrived it had a terrible stock on it There was a large piece of sap wood running from the butt stock through the wrist and about !/2 way through the for end I called them and after a 15 minute discussion they finally told me to send it back which I did. After 2 1/2 months it came back with the same stock . I called them and was told that it met their standard and they would not do anything about it. I don't expect nor would I want a AAA fancy stock but this thing wouldn't make decent firewood. Fortunately my gun shop took care of me and traded me for another rifle. It took them several months to sell it at a reduced price. I have purchased my last CZ product. Its a shame they sell a generally quality rifle but their customer service is terrible. read more

Fantastic to deal with. I had a catastrophic malfunction and the extractor was blown off a p10c. One phone call, an online form and a couple weeks later we're back in business. Couldn't have gone smoother. read more

Horrible Customer Service! They sent the wrong part even though their website said it was the correct site. Very unapologetic and had to chase them for a refund, as they didn't have the correct part, even though their websites "parts finder" led me to the part I ordered!! Very unprofessional customer "service" and snotty attitudes!! The gun is "top-shelf" 75D PCR, but their parts and customer, dare I say, "service" sucks!!! read more

I really want to give CZ a 5 star rating because their firearms are great and reasonably priced for the value you get. They have an extremely large, dedicated, loyal following of customers not unlike Glock and I am happy to be one of those people. Unfortunately, CZ has not met the public with the same dedication that their customers have shown to them. Send them a Facebook message. Send their Instagram page a message. E-mail any of their departments. Be considered lucky if you get a response to any of those messages. I know how booming their business is. They absolutely CAN hire someone who can respond to message a few days a week. NO excuses. But they don't. I've actually reached staff by phone but they never have answers to your questions about product availability. It's a shoulder shrug and goodbye. As I'm writing this review I notice they haven't replied to any of the Yelp reviews - as a business would do if they were concerned with how well they're meeting the expectations of their customers. Also, that new product they're coming out with. When will you get it? Oh you pre-ordered it? HAVE FUN WAITING! It really sucks when you're led to believe a product will be released at a certain time and it ends up coming out close to a year later. It also sucks when your dealer doesn't know anything more than you do about when you'd actually see your product. It also sucks when you have money tied up in such preorders and despite being a paying customer, you're consistently ignored. CZ you really need to do better with the service guys. A lot of other gun makers in the industry, it's rather easy to make a connection with them. I've recently gone into the suppressor market and naturally had a lot of questions. Out of 5 companies contacted, all 5 replied within a week. Take a note CZ. read more

As others have said here. this is hands down the WORST most unreasonable service I've ever encountered with anything I've ever bought. The firearm is nice but NOT EXEMPLARY.. but if you need parts and I can only image service from them, MAN are you screwed. 2 WEEKS NO PARTS NO SHIPPED STATUS NOTHING. NO ONE EVER ANSWERS THE PHONE. Period. Emails go to nowhere. Your parts orders are as valuable to them as toilet paper. I'm getting rid of the firearm and getting something else just in case I really need something. Screw this place man. GTFOH you asshats read more

My hammer classic that I purchased two years ago cracked the stock up by the receiver. It was not my fault, I put about 500-600 rounds of target load through it. There was clearly a defect in the wood or something from the factory. I contact CZ USA, not asking for a freebie or anything, literally just letting them know what happened and that I'd like to purchase a new stock for the gun, and to please advise how to do this. The response: "Unfortunately the factory does not send us extra hammer classic stocks." I ask if I can reach out to the factory directly. The response: Have a gunsmith repair the stock. The customer support representative named Jacob Cheney apparently thinks that I should pay a gunsmith to sand down, glue, re-checker, and refinish ($$$$$) a shotgun stock on a new and depreciating shotgun. CZ does not even carry BASIC PARTS FOR THEIR CURRENT PRODUCT LINE. I understand things go wrong, and I'm perfectly willing to pay a few bucks to fix the problem, but not even offering parts for their guns is a garbage business model. Not my first, but definitely my last CZ. This gun cost me $1.66/shot over its lifetime, definitely a poor investment. I suggest buying from a company that can sell you a stock for their own shotguns. read more

Wow, I am shocked by the low reviews for the CZ customer service. I have had nothing but exemplary service from them. Fast and friendly service. they took care of my issue super fast. and I really like the rifle I bought. Keep up the good work CZ read more

I really wanted to like this gun. Reasonably priced. I'm out in Ca and I asked my gun store Spencer's Firearms for a simple gun that I could shoot steel through a full choke , they said this was the gun for me. I bought it , think I've had it for 2 - 2 1/2 years and I use it a lot. Had a real good pheasant day just before Christmas with lots of shot , and the shots seized my chokes in the barrels. I called CZ and the guy offered to take m out and re tap , but I just don't want a weak gun. He told me aftermarket Chokes can handle full and steel , then he hung up on me. Well the gun I have from you guys is garbage. Don't bother buttons buying a Cz-USA unless you want a wall hanger. Funny thing , I used choke lube as instructed by gun store and still siezed the chokes. Oh ya , cz does say now not to use full , but why in the hell is my modified seized in my top barrel. Garbage gun. Gonna hack saw barrel and stock off to made it a 100$ truck gun. It's all it's worth read more

I hate doing this because CZ makes such nice weapons, but CZ-USA has absolutely the worst customer service in the industry. I had wrong gun in my box when I received it. Nobody would return my calls or emails. CZ-USA is as bad as dealers that represent them. This poor experience turned me off from CZ. I am planning on switching to a different manufacturer now. read more

The cz USA shop has no customer service at all. They send the wrong parts and for days I tried to call. No one ever answers the phone. Phone messages all went unanswered and emails went to the abyss. I don't care how good their products are, with service like this I won't buy anything from them again. read more

Absolutely horrendous customer service. I own two shotguns from CZ ($1900 for one and $3100 for the other). Both had to be returned for repairs immediately upon purchase. The second gun ($3100) after 4 phone calls and 6 weeks of them having it at their repair shop, I was told needed replaced. It will be a minimum one month IF they're able to replace it at all. Unacceptable. They then offered to refund only my purchase price, not the taxes and transfer fee. I will never again deal with this company. read more

The four previous reviews seem to be spot on. The challenge with obtaining customer service from CZ-USAis that it is nonexistent. I wish that I had seen these reviews prior to purchase of a CZ product, there are other options available. I have been trying to contact them, via email, since early May to live up to their expressed letter promise about some warranty service for my Scorpio. Now, I sent a supplemental email monthly. Initially, someone would half-heartedly respond, now they don't even do that. read more

I really do like their products, but as others have mentioned there is no customer service. Most the time they will not read emails, wont respond either. Simple things like to mail out replacement parts should takes few minutes, instead it turns into months. No response nothing, instead they only contact you when you resubmit a request on their site again and again, its certainly a frustrating experience. No doubt all their employees must be swamped perhaps even understaffed, still no reason to treat customers this way. It certainly affects my likelihood of future purchases, as there are a many other great companies. I hope someone higher up with CZ reads this and makes some changes soon, but I guess that's only up to their own employees that actually care about the company and their loyal customer base. read more

Arrogant customer service, if you even get service at all. It will certainly be slow. They make some good products, but many are designed with no understanding of the end use. There are plenty of other products on the market, spend your dollars more productively elsewhere. read more