It was a pleasure doing business right here in Ambler after getting estimated prices that were all…read moreover the place. My goods were custom made at affordable price-they even had my shades installed as a rush for Christmas. I highly recommend Drapes of Joy for their reliability and ease of purchase.

From the owner: Specialize in Transitional, Contemporary, Traditional and Unique window treatments designed to…read moreclients specifications. Exquisite selection of hardware, shades, fabrics, and trims. A vast selection of Hunter Douglas shades and blinds. Norman Shutters. Beautiful and unique custom designed bedding. Including throw pillows, shams, comforters, and bed skirts. motorization

We just moved into a 55 and over community and we used Blinds Shade and shutter again and we are…read moreso happy with our purchase and installation. The shutters are beautiful and so sturdy. The shades are beautiful and we are going back to purchase drapes and valances. Superb service and quick installation!

I used BSS a couple of years ago when the motor on my very large electric/remote powered shade was…read morebroken. Even though I purchased that shade from another (online) vendor, they were happy to provide me with the service I needed. Their service was excellent! I recently had an issue where I thought the motor was not working properly even after I change the batteries and did all of the troubleshooting requirements on my own. When I called BSS, Ann in Customer service helped me go through the troubleshooting checklist before telling me to bring the shade back so that they could fix whatever the problem may be. The only thing I did not do in my initial troubleshooting was use lithium batteries in the wand. I always used non-lithium batteries, which worked fine. So in the last effort, I purchase some lithium batteries and sure enough that did the job! I truly appreciated the time and patience that Ann took with me to help me fix this problem on my own. I will continue to use BSS over and over again for future purchases.

My experience was similar to Chester's. The appearance of great customer service at the beginning…read moreof the experience and it degraded once I started understanding the underpinnings of how the company actually works. Customer service is lacking beyond the basics. Ambiance is an order house for Hunter Douglas products and that is their cash cow (Dan, the owner, touts that). The business seems to be knitted together by a Dad owner who is mostly AWOL and a younger generation that are working their respective positions with great liberty around family schedules which the customer is expected to work with. Dan is arrogant and other employees (his adult kids) take liberties beyond a sales relationship when in a client's home. As an example, they took pictures of the installations without asking my permission. Dan marveled at the "old fashion" wall phone I have in my kitchen and made a big deal about it by taking a picture. They took blinds and roman shades off my windows and without asking removed them from my home. I wanted to donate them to charity. For some, I asked them to return them and they did. There was a sense that they were overly comfortable in my home. I work from home and scheduled installations around my meeting calendar. Often, they'd come early or flex their schedule and it become a distraction to my workday. They didn't call first, just showed up. Ambiance re-did all of my window treatments as I was upgrading after being in my home for 25+ years. I could have gone to other vendors for a Hunter Douglas product but I wanted a higher end experience with design consultation. This is a family run business. I learned quickly that my design "consultant" actually is the book keeper. Did I feel deceived? Yes! With my original installations, they went ok - minor nicks to walls and my hardwood floors and a nice gash to a mahogany chair. It took multiple trips to get extension cords for a couple of wood blinds and the right color putty for door shutters. The last putty job - some holes were filled and others were not so it was a sloppy job. These were all minor annoyances. The company doesn't schedule installations until after the product is delivered to them. This delays the e2e process even more. I had 2 products that arrived broken and that wasn't identified until the day of installation - more delays! But, for my last order and installation which were shutters on French Doors - my experience was never fully resolved and the relationship degraded. I had to cut my losses and move on with a competitor company. In my last conversation with the "designer," she was not answering my questions with accurate information I had received by actually contacting Hunter Douglas. I was trying to logically walk through the journey for the French door shutters and basically laid out how what I paid for was not what was delivered and the job was not complete after 6 months. There was one excuse after another but no resolution. She accused me of being a bully. The last absolute lie was that the shutter style ordered, which matches the rest of my house, didn't come in the cut-out modification I needed. If that was true, what's the reason I wasn't told that before I ordered it? I actually sent material to Ambiance that Hunter Douglas sent me with a write up of my shutter style and a picture with the cut-out modification. This was proof that what I ordered was available but not delivered. That's when I contacted Hunter Douglas to file a complaint and wrote this review. Enough is enough! Stay away from this company!

This business has beautiful products. In addition their customer service is spectacular. I had a…read moreshade repaired there. They kept me updated on the progress which was appreciated. I was fortunate to have this service so close to home.

I highly recommend Bartlett Blinds. They offer countless window treatments and expert guidance…read morethroughout the entire process (without pressure to choose more expensive options). Installation was seamless. We will definitely be reaching out again for additional shutter installation.

I am very very happy with the blinds that I got from Bartlett Blinds, and was lucky to find them…read more I found them through Lowe's. Ryan did the estimate, measured for the installation, and did the installation all by himself, and everything went smoothly. I would recommend him heartily to anyone looking for a custom window treatment.

The installation was a train wreck, and resulted in one workman banging and hammering for a12 hours…read moreto complete one room, a small hallway and 11 steps. Additionally, areas were installed improperly and we had to call them to correct these on at least 3 occasions. The very expensive carpeting in our family room began to have a large shadow or stain in one area which could not be removed by me or a professional carpet cleaner. We called Mike to see what he could for us, since at the time of purchase, when we asked about a warranty, he said they always take care of their customers. Well, not this time. He said it was wicking that he believed we had caused, as if we were lying to him. In the end, he made absolutely no offers for a resolution, including a replacement rug at a discount. .

thanks to mike and everyone at Maro's flooring in Ambler for a wonderful experience. We had bought…read morean area carpet about 16 yrs ago and recently replaced our living room with new carpet from Maro's. The delivery folks were so nice (shoutout to Glen and Tony!!). #shoplocal #ambler

We were a repeat customer and now they have lost our business. We ordered Roman shades for two…read morerooms in our home in May. In late June they were installed and the installers were great, but the workmanship of the custom shades was shoddy. Uneven bottom border and too short on the sides. We also had trouble with a couple going up and down. This was handled well with a reorder and then an install after another month. But then these new ones still had issues with not going up easily or at all. So I got in touch with Stephanie, our sales person, and she said she would do her best by us to address it and we've never heard from her again. I even followed up a couple weeks later to no avail. No offer to replace a faulty blind, no offer of a discount, no contact at all. I think mistakes can happen, it's how a business handles it that matters.

WOW! Not only did I get the best pricing from Mitch and Budget Blinds of Ambler, they also…read moreprovided excellent customer service and quality products!! Mitch did an excellent job assisting me with dressing all of my house windows and picking out custom drapery for my living room and dining room windows. The entire process was very enjoyable and painless. I could not be more happy with the final result and how my windows now look. They were the final touch needed to complete the modern look to my parents old colonial home which I renovated over a 1+ year process. Thank you again to Mitch and his team - two thumbs up!!