We hired Specialty Flooring in Roslyn to install carpet in two rooms and were really pleased with both the turnaround time and the price. Their rates are very competitive compared to the bigger flooring companies, but the quality and service were top-notch. After seeing how great the carpet turned out, we decided to have them redo our kitchen floor--and I'm so glad we did! The job was finished in just a couple of hours, and everything looks fantastic. Tom, who runs the store, has a wide variety of samples you can browse and even take home to see how they look in your space. The entire team was pleasant, professional, and easy to work with. We'll definitely be referring Specialty Flooring to our friends and family! read more

Specialty Floors - Kitchen floor after photo - Carpeting Near Me - Abington, Pennsylvania

Well, let me say -- Good companies, especially contractor type -- require a good relationship. The customer and the company -- MOST especially the installers -- have to learn from each other. Specialty floors staff whenever we have used them does just that. They want the job to the right. They want the job to last and not have to do repairs. Our carpets are from them. Now, our new kitchen floor has their touch. This new project, especially, was a learning experience for me. Our house is small and presented some very unusual problems for the installers. Together, they did their thing and we resolved the punch list of items. Each house is a unique entity. Each house has its own special weirdness. Good contractors can adapt. Homeowners can learn from the installers and the staff, owner and administration. Grateful to all the EXTRA time that they took for me to make me one happy camper. read more

They did 4 rooms (3 baths and a mudroom) with "luxury" vinyl tile. Would give 10 stars because: 1. Listened to my questions and answered substantively and without being demeaning. (Concerns about would doors open/close and would thresholds be too high. It all turned out PERFECT!) 2. CLEAN. Photos are after they cleaned up. I didn't have to clean up after them. 3. Came when they said they would. 4. Cost what they said it would cost. 5. The craftsmanship and detail were SUPURB. 6. Good teamwork getting the toilets in and out. 7. Planning more work with this group in a few weeks. They did our kitchen floor in 2006 and it held up really well. But we like this tile so much we are strongly considering doing the kitchen and sunroom in the same tile. Don't hesitate! The installers make all the difference. read more

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I have to agree with the other reviews. I had some of the EXACT same problems. They clearly do not learn their lesson. I called for an estimate for refinishing of my wood floors and they promptly sent out a third party surveyor for measurements. I was quickly given an estimate including all work, to include ripping up carpet and disposing of materials. I let Nick know that I had already completed all of that and would only need the refinishing. He adjusted to estimate and we set up a date. The very next day he called me and asked me when his team could come and take out the carpet. I was dumbfounded, we had just went over this the day before. I explained I didn't need that, again. He then asked if I could please send in a deposit for the job. I promptly did so. A week later I received a phone call asking me where the deposit was. I explained I had sent it in in the postmarked envelope he sent me. He said it must be around somewhere... (What kind of office are you running where you lose $1500 checks?). I received an invoice in the mail from him specifying the date and time of install approx. two weeks prior. On the day of install I waited two hours, no one showed up. I called. Nick was out of town and the employee on the phone informed me that I had been rescheduled for two weeks later. WHAT?! I SPECIFICALLY requested these dates due to my wife's pregnancy. He informed me that the crew scheduled to refinish my floors had taken vacation. W.T.F.? Further, he said that in the notes it had said that Nick had been in touch with me and let me know. Not a chance in the world that happened. I spoke with Nick the following day. He said he had thought he had left a message on my phone. First, he hadn't. Second, that's enough to change contracted date? He also said he sent me a letter with the new dates. He didn't. I have both letters in my home specifying the same dates we had originally scheduled. He was defensive and rude. He said, "Well, look, I have lots of calls that I make, I'm not sure if I spoke with you." You can't make that up. I cancelled my work order and am waiting for my deposit to be returned.... Definitely would NOT recommend. read more

Had my new basement carpeted and a small section covered in vinyl. Originally scheduled my Appointment for Monday but called the owner Nick on Thursday and requested to move the appointment up to Friday. He had no problem accommodating us. The price was reasonable and I like to support small local businesses. The two installers were very professional and knowledgable. We couldn't be happier with the installation. read more

Customer service seriously lacking. Many mix ups and patience on our end. They're clearly not relying on repeat business or maintaining customers. read more

I agree with Christopher H I'm not sure what you guys got for service but the installers were great scheduling was on time and the owner bent over backwards to accommodate me and my family highly recommend this company to everybody!!!! read more

I wish I had read these reviews. They tend to be on the higher price point, but I'm OK if I get good customer service. Unfortunately, I didn't receive good customer service. Next day installation, as promised, is a sales pitch. I had to wait a week for installation. Then it didn't happen in one day. It was scheduled for Tuesday, which they wanted to move to partially Monday and finishing on Tuesday. Since we had scheduled our work around it, we said to keep it on Tuesday. However, the carpeting for one of the rooms didn't arrive in time and they had to return. In scheduling their second installation, I was told they wanted to work around my schedule. "Thursday works best for me". "We have another installation scheduled that day. How about Wednesday?" So, I rearranged my schedule in the middle of a very busy day to, well, work around their schedule. Oh yes, the agreed upon time was 11:30 and I received a call a little after 11 asking where was I? Ummm, still in a meeting which is why I made it 11:30. Also, I asked for the left over carpet so we could make runners out of it. "There wasn't much left". There should have been an approximately 9' x 9' piece left over, plenty to make a few runners but evidently that's not much left. You'd think we'd get a small price break for our inconvenience. But, no, the price was paid in full. Carpeting runs about $5 sq foot installed for a "mid price" selection. They did clean up and didn't have to move furniture because it was a house we had just purchased. If you're considering using them, keep on looking. If you think you're paying a premium price for good customer service, you'll be very disappointed. A final note... I updated my review because of a challenging phone call from the owner, 2 months after my review. I originally said a remnant was for sale at the store from my installation. I was told extra carpet was ordered and I did not pay for it. I double checked the paperwork and I was charged for what was installed. Well, all except the 9 x 9 cut out that wasn't installed and vanished, but I'll give them the benefit of the doubt. read more

Very dissatisfied! We had gone in and spoke with the owner and picked out the carpet we wanted right away. Someone came out and did the measurements, but the final estimate they gave us was for a much lower quality carpet. The price difference was major. We still decided to have them install and set up an appointment for later that week. On the day of install, they did not show or call. Over 3 hours after the scheduled time, we had to call and the owner acted very confused as to what the previously scheduled time had been, although we had the receipt with the time on it that the owner had written. A different time was scheduled, no apologies were made by them. The new install day they showed up over an hour early and we had been told it would take 5 hours tops. During the install they blocked access to our kitchen and bathroom. The total install time was 9 hours. There was a guarantee of cleaning up and putting all furniture back, and this did not occur. Old carpet tacks were found all over the new carpet, and the mess left outside (a trail of carpet pieces) was terrible. Our complaints seemed to fall on deaf ears. An air conditioner was broken by one of the subcontractors and there were still no apologies. When we went to pay the remaining balance, we were told that our initial 1300 payment could not be found. These people are extremely disorganized and overall careless. We will not be using them again. read more

NOT recommend. Should have checked Yelp first. I hired them because I didn't have much time before the move and they were nearby. I called for an estimate and talked to Sandy(I think) who was very nice on the phone. I sent an email with pictures of the carpeted area where I needed them to stretch and redo, and got the estimate fairly soon which made me think this was a reliable company. I was very wrong. Nick was supposed to come out at 3 p.m. for an estimate. He didn't show up till 3:25 so I called the company and talked to Doug who didn't even know if Nick had an appointment. He said Nick went to a doctor's appointment and won't make it today. I didn't reschedule at that time as I was already thinking I need to hire someone else. Nick showed up at 3:40 p.m. at the door. Since he was already there, I let him in and he looked around. I asked him if I have a hardwood floor, and he started to rip the carpet to look underneath. I asked him not to, but he did it anyway and now I am stuck with getting it done with them. First appointment was at 9:15 a.m. No one showed up till 9:30. I called, Nick answered and blamed his workers who didn't follow the schedule and went to a different work. He says they could come later, I let him know that I won't be home later and cannot have someone come in at that time. He suggested leaving the door unlocked or hiding the key somewhere (You can't even keep simple appointments, why would I trust you to be in my home without me?). I told him I did not want to do that, but he suggested this several more times on the same phone call and later. I canceled the appointment and let them know that we need to reschedule. Then two guys showed up later that day. I told them that I have to be somewhere soon and they cannot start the work and they left. Next appointment (of course, I have to take a day off from work again) was also 9:15 a.m. Of course, they are late. I called them and Nick says they left, if they stopped somewhere for coffee, it's not his fault. They came late and did the work and left. A few days later, I noticed that there was a gap in between the wall and the floor. The carpet was ripping the entire floor little by little and it got much worse over the next few days. I called them and asked them to come fix it. Again, I got the 9:15 a.m. and of course, they did NOT show up. I called them and Nick gave me the same excuse. He scheduled his workers right, but they went to a different place first. I do not know why an owner or a supervisor continues to blame on his workers and make it sound like he didn't do anything wrong but it's all his employees to his customers especially when he was 40 min. late in the first place. Bad management and bad customer service & relations. I got mad as they were late every single appointment they had and I had furniture delivery the next day. I got 5:30 p.m. appointment the same day and had to rearrange who will pick up the kids and what to do with dinner, etc. for this. They came around 5:25 p.m., fixed the issue and left. I just hope that it the floor won't rip again.. read more

needed new flooring for my home office. I had seen Specialty Floors store front not too far from where I live and decided to give them a try as I want to support local small businesses. The owner, Nick, came to my house the same day that I called. He brought appropriate samples based on my description of what i was looking for and I picked out a color of vinyl plank flooring. The installers showed up basically as scheduled. When they tore up my carpeting, they discovered that molding would be required around the perimeter of the room - at an additional cost. That was something that Nick should have discovered at the time of the estimate but I agreed to pay the extra $300. The molding had to be stained and the owner of the installation company suggested that it be stained to match the floor, although I said that I thought it should match my wooden baseboards, which were much lighter than the floor. After missing the installation appt by a week, the installer finally came back and installed the molding. It did not match anything - floor or baseboard. Although Nick originally agreed to resolve the problem, when I called to ask why no one from the installer showed up, i was told that the installer decided that he did not want to correct the problem. Although I reminded Nick that he committed to correct the problem just the day before, he responded that he was not going to do it. I have since had to hire a professional painter to correct the problem and get the molding to look like it should have in the first place. I would not recommend Specialty Floors because the owner does not care about customer satisfaction and he is at the mercy of his installers, who are contractors. They don't communicate well, make their own schedule and don'[t do things that they don't want to do. Stay away from Specialty Floors - avoid the aggravation and lack of customer care. read more