You told me the car started and asked me to send the payment. Based on your word, I immediately…read moresent the money through Zelle. After you received the payment, you changed your story and said the key does not start the car. That is completely unacceptable and very unprofessional. You confirmed the car started before I paid you. That means you misled me to get the payment. I am requesting my full refund immediately. If the money is not returned, I will report this situation to my bank, the Better Business Bureau, and I will also leave detailed reviews about this experience. I also have our messages showing exactly what you said before I sent the payment. Please send the full refund now so we can close this matter.

I am sharing my experience so others can be aware.I contacted this locksmith to make a key for a…read morevehicle I purchased. He told me the car started and asked me to send the payment through Zelle. Based on his statement, I sent the payment immediately.After testing the vehicle properly, there is no ECU communication and no check engine light, which makes it technically impossible for the car to start in that condition, even with a correctly programmed key.After receiving the payment, he changed his statement and said the key does not work. He also kept the key and refused to return my full payment.When I tried to resolve the situation, he blocked communication instead of handling it professionally.Please be careful and make sure everything is verified before sending any p

Excellent service, in addition to speaking Spanish, came to my location in Forest Park. Truly…read moreprofessional service; besides being fast and efficient, it's undoubtedly the best option to get a duplicate of your lost keys.

Guy is great communicator, on time and great prices! If you need any keys programmed or locksmith…read morework use this guy.

Left me in Robinson's parking lot for 2 hours after hey locked up my ignition. Never texted or…read morecalled back. I called and text with no response DO NOT USE!!!

I had bought a used FOB but he could not program it. He sold me a FOB and programmed for $250…read more The FOB stopped working after 5 months and was informed it was only 30 day warranty. Disappointed.

So professional and responsive! They had very reasonable pricing and great follow through. I would…read moredefinitely recommend them!

My husband called yesterday to schedule an appointment, and Bo was able to come this morning. He…read morewas prompt, professional, and efficient. The service was worth the price. He provided excellent customer service and made us two keys for our front door in less than 15 minutes. If you're looking for a reliable locksmith, I highly recommend this company!

Went to the Fox for what turned out to be a very expensive night. No idea how I lost my car key…read morefob. Called AAA and they had no locksmiths available. So much for a Plus membership! Then came the scare tactics. Without a key, towing the car could cause damage so they have to use a truck with "special tools." AAA only pays up to $100 of the tow anyway and their contracted locksmiths are shady. To Yelp I go! Yelp sent my request to a few companies. Three called. One said he could get me into the car but couldn't make a key. Another said he was too busy. Sonkey was the easy choice! Christopher was very nice on the phone which is important when you're stranded downtown at night. He gave me a fair price ($250). I know because I called around to compare. Another company charged more for "programming" the key fob. Chris also provided status updates. When it took longer than the 45 minutes he'd quoted he let me know how long it would be. No-one does that. When Chris arrived he put me at ease by telling me about himself. He's a producer, musician, song writer and makes worship music. Sometimes his son works with him. Hence "Son"key. Payment was easy. Use Zelle to avoid credit card fees. Most importantly he made me a key fob that was as good as my original. I've had some really raggedy replacement fobs so that's a blessing. He provided an invoice too. In short, I saved Sonkey in my phone in case I'm ever in need of a locksmith. Extra points for supporting a small, black owned business. 100% recommend!

Sonkey communications were appreciated for coordinating ETAs and other related issues. The service…read morewas prompt and professional. I highly recommend this business for all your locksmith needs. I appreciated the company's patience when I was delayed.

Lost a set of keys for my Ducati motorcycle. Anyone who knows about this will tell you that's an…read moreextremely expensive fix from the dealer. Al got back to me immediately after calling and after a quick conversation and me sending him the lock he was able to cut and program two new keys at a much lower cost than the dealer. His professionalism can't be overstated and his communication and turn around were the best. Will be telling all my buddies about him for future work!

Very Courteous & on time! Programmed my remote within 10.min.... Will definitely use th againread more

I was locked out of my home. The gentleman responded immediately and happened to be near by. His…read moreprice was very reasonable and he arrived on time. I learned that my doors seal tightly. Glad my neighbor was over because both men had to push really hard on the door to get the tool inserted. He was very nice and professional. I'd use him again without hesitation.

Like many advertised locksmith services today, it's not unusual to be connected to a middleman or…read morecontractor representing a consortium of key maker subcontractors. I was given the impression that The Key Expert operates the same way. I found that the price for a particular key could change depending on who you happen to speak with over the phone. When I initially contacted the business, I was quoted a price on an automobile key with a special deal of half off on a second key. When I called just a few weeks later the price was significantly higher. In fact, my car dealership ended up being a few dollars lower. I decided to go another route. Addendum: The owner's unprofessional comment about my review is well worth the price of admission. It should indicate to all prospective customers everything they need to know.

Great job. I had a hard to locate key FOB and they found it, responded quickly, and got my new made…read moreat my office the next day. I would definitely hire them again.