We were very happy with the quick response time! The technicians quickly found the issue and were…read moreable to replace the part and have our heat working. They charged us a reasonable, fair price. They were friendly, polite, professional and explained everything well. We will definitely use them again going forward!

Had a Company come out, want mention name and quote $ 10,000 plus saying my older Gas Heat PKG…read moreneeding replacement due to safety issues. Got Star to check system out and was told all was GOOD at this time! They didn't even charge me for a service call. How nice to have a Honest and Ethical Knowledge Heat and Air Company in Hendersonville. They are always timely and have great communication!!!

I wish I could write something positive, but I've lost all confidence in Climate Pro. The owner,…read moreRusty, really seems like a dependable person, but he was unable to stay organized. I was really cheering for him to deliver on promises that were repeatedly left unfulfilled. I had to stay on top of the process with Rusty the entire time. I am still waiting to hear back about warranty coverage. It's common for 2 weeks to go by and I have to follow up again only to be left with no response. I no longer trust that Climate Pro will honor any installation work. Rusty will tell you that he'll take care of all concerns and then not follow up or show up. When one pays over $7K for a new unit installation and duct work, there should be some guarantee of work and a responsive line of communication. My advice for future customers...If you really are compelled to work with Climate Pro, then I'd suggest you hold onto your money until every promise is fulfilled. Do not leave one thing undone, not matter how small. But be warned about the vacant promises... There can be no warranty for his installation work if he is not dependable.

I think what makes a good company is not just how they communicate and execute a job, but also how…read morethey face miscommunication and set backs. Climate Pro was extremely prompt in getting back to me and hustled to put me on the next day's installation schedule so that we would have working heat before the winter storm. I was waiting for a call back on what time to expect a team and an updated quote to sign and never heard back that day, only to be woken up early the next morning by trucks in the drive way. When I called to say we hadn't signed the agreement and wasn't told when to expect anyone and that it felt unprofessional.... The owner immediately apologized, updated the quote, and even deducted a small amount from the invoice to express his honest apologies for the inconvenience (a gracious, professional, and appreciated response). It's easy to feel protective when multiple members of your family are high risk during a pandemic and you're wiping out your savings to pay for an unexpected breakdown of a large appliance and Climate Pro made sure we felt secure before starting the job, including wearing masks even while outdoors. They completed the new install and cleanly knocked out stone to reroute ductwork for a packaged unit in half a day, as well as disposing of any sign of the old unit. I genuinely appreciate the patience, communication, incredibly fast and clean work from this company and would recommend. Donny and Rusty were particularly informative and helpful despite their busy schedules. Thank you for keeping our family warm through this winter storm.

The technician checked the unit, which had a sound, he fixed the sound without charging me, and…read moretested everything as part of the rountine maintenance, I'm very happy with the visit.

Going through a nightmare situation with a Cool Ray right now. Purchased a new HVAC system from…read morethem last year. About a month ago, it stopped properly cooling. They decide it's a bad coil and need to order a new one. It takes weeks. They come and replace the part finally. They leave. It still doesn't work. They come back the same day and say now they've fixed it. Next day when it gets hot it's still not working. All the while, everytime I call I have to go through an answering service instead of actually talking to someone with the company. Avoid this company like the plague!!

Terrible. Set a 5-hour window and then didn't show up. Talked down to me when they FINALLY answered…read moretheir phone, after being asked why they didn't even call. Said they couldn't fit us in early the next AM because we weren't the only people that day that they hadn't shown up for, so those people were ahead of us. Don't bother.

Great business. Locally owners and operated. Good people. Reasonable prices and it's done right…read morefirst time every time . Highly recommend

You won't find a more honest, hard working, customer oriented company, especially in the HVAC…read morebusiness. Meticulous workmanship. The owner is a self made, hard working man, who set high standards since the beginning. Jewell Mechanical hands down is #1.

Called these guys when my thermostat suddenly went out at 10:30 and got a callback shortly…read morethereafter from a gentleman named Reed. He scheduled a tentative appointment for the AM but suggested I check the drip pan at my AC unit. It was full, so I used a shop vac at the outlet to clear the clog and drained the excess water. Problem solved, and not a penny spent!

Saved me $500+ and didn't try to upsell me!…read more I cannot recommend Morton's Plumbing enough. I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a fantastic job. What impressed me most was their honesty. I thought I needed some expensive electrical work (a junction box fix) based on another quote, but the Morton's tech looked at it and confirmed it was actually fine--saving me even more money. They even threw in a new quarter-turn shut-off valve at no extra cost to make things easier for me in the future. If you want a Nashville plumber who is actually honest and does great work, call them.

Do not use this business. They messed up and flooded my house. And their response was to blame me…read morefor their Plumbing. When called to make things right his response Mr. Morton was to hang up. Childish man.

Air trust is the real deal! The hype and the excellent reviews are real and true! We went from…read morecalling about a suspected problem with our AC unit to a brand new one in less than 24 hours! These guys are on it! There's no sales gimmicks and or unit levels. You simply get what you need! They have the best prices in town and they will definitely make sure you are getting the best price and value. They do a great job of making sure the unit you get is what you need for your home size! Air trust is truly the best in biz and we highly recommend them.

Left me in a bind in hot weather and I took 2 days off from work waiting to hear back and when I…read moredid excuses why it took 24 to contact me that he wasn't coming.I called ARS swift, very reasonable service....problem solved no stress involved leaving 1 star only because 0 wasn't an option.

I've struggled for a bit with my upstairs HVAC unit. The unit was poorly installed, low quality,…read moreand way oversized. When I first moved in, it sounded like a freight train was taking off when the second stage kicked in, and papers/curtains would literally fly around the room. I've had two other techs come look at it so far. The first tech disconnected the second stage, which caused a ton of humidity issues last summer. The second tech said he could dump the extra air in the garage or outside. I gave up last year and ran a dehumidifier to make it through the end of summer. This summer, I decided I'd try one more time before looking at replacement units. Ben Fraser from Roscoe Brown came out and spent quite a bit of time digging in. He found one major issue - the TXV was not set properly, so the unit was not cooling properly. He reconfigured the valve and reconnected the 2nd stage. Finally, he adjusted the airflow to be much more reasonable for the ductwork. The result is much cooler air, much better dehumidification, and no more freight train! It's not perfect, but it will keep me from having to buy a new unit for several more years. The price was fairly high compared to some of the non-name-brand techs, but the results were great. I was happy with the price considering the results.

I had called Roscoe Brown because I wanted to patronize a locally-owned company. NEVER AGAIN! I…read morejust wanted my water heater tanks replaced with a tankless system. It took two and a half days (mind you, this was only a condominium). Not only did they cut a large piece of drywall in my BEDROOM...but they never came back to repair, even after MANY times of calling and asking. All that I ever got out of the written estimate was an amount, not any sort of details of the project. They kept telling me that they don't have drywall repairers, and so they can't repair the drywall. WELL THAT'S NOT MY FAULT! It NEVER stated on the estimate about any drywall cutting nor repair. Everytime I called them about it, they would blow me off, time and again. I finally got fed up with the "NO HELP" on this and still have a large cut-out portion in my bedroom that I will have to pay extra to repair. Not only this problem, but they took 2 1/2 days to put in a tankless because the FIRST plumber put the lines in the wrong places, and I wasn't getting any hot water for days! DO NOT CALL THEM...YOU WILL BE DISAPPOINTED!