Saved me $500+ and didn't try to upsell me! I cannot recommend Morton's Plumbing enough. I needed an emergency water heater replacement in a crawlspace and another company quoted me a massive price. Morton's came out, beat that quote by over $500, and did a fantastic job. What impressed me most was their honesty. I thought I needed some expensive electrical work (a junction box fix) based on another quote, but the Morton's tech looked at it and confirmed it was actually fine--saving me even more money. They even threw in a new quarter-turn shut-off valve at no extra cost to make things easier for me in the future. If you want a Nashville plumber who is actually honest and does great work, call them. read more

Do not use this business. They messed up and flooded my house. And their response was to blame me for their Plumbing. When called to make things right his response Mr. Morton was to hang up. Childish man. read more

I know good plumbers are hard to find and these guys came as a recommendation from a neighbor so I thought I'd pass along as well. Scheduled the next day, gave me a time window, called a half hour prior and explained everything and gave me the price before starting the work. They didn't try to upsell, and allowed me yo ask questions and get recommendations on items at Lowe's or Home Depot. They were kind, customer oriented and efficient in the jobs. Karen, Donovan and Sim were all fantastic from beginning to end! read more

My 5-star review is all about the customer service. The other reviewer is right that this is a family business and they are fair to work with. I wasn't happy with my recent HVAC experience with them, so I sent an email to them on their website. Within an hour, I had a reply message from Karen saying that Mr. Morton would like to speak to me. 30 minutes later, I got a call from Mr. Morton. He thanked me for letting him know my experience and said that if people don't speak up when they're unhappy then they just assume everything was fine. He said he would refund my money, and a few days later I got a check in the mail for the full amount. This is exceptional customer service. I've used Morton as my go-to plumbers for years and I will continue to because of the fine customer service. You can trust them to stand behind their work. read more

Highly recommended. So nice to work with. Responsive, honest. Karen, Sim and Jimmy. It's a family business and they clearly take pride in their work and their customers. They easily could have sold me on a far more expensive job, but showed up and got my water back on. Answered the phone personally, tried to help be over the phone. Remembered me when I called back. Showed up right on time. I had shut my water off while out of town before the freeze. When I came back home and turned on the water it wasn't running. After 4 days I knew it wasn't frozen. I was told that I might have to replace my galvanized supply line ($$$$$ and digging up the entire front yard). Jimmy showed up and cleared the screen on the pressure reducing valve and voilà! Water! read more

I love Morton Plumbing! They do excellent work! I say this because they care about the quality of their work and THEY STAND BEHIND IT, 100%! It's family owned and run. I adore Josh, a son, and today I had Duane and Cody, and feel the same way about them. I had a ? for Jimmy Morton the owner, and he promised to return my call and did this evening, during his family time I'm sure. I feel blessed to have a plumbing company which I can trust to be there, to be honest, to be fair, and to be respectful. That is real value! read more

terrible company. So many errors at my home I can't even begin to explain. They installed an electric hot water heater when I told them I needed a gas hot water heater. They didn't even bother to tell me that they switch it to electric. They incorrectly added ductwork to an addition and ran the ductwork on the outside of my house right next to the water meter, which is strictly against codes. So many more complaints but not enough space in this review read more

Completely unreliable. Pulled a no show on the coldest day of the year. I made an appointment because heat was not working properly. They were supposed to come from 12-3. It's 5pm on Friday now. They don't answer the phone. Tomorrow is Christmas Eve and now I'm forced to get another company to come out and I'll be charged the emergency/weekend rate...if I can find someone. read more

I scheduled an appointment to have a leaking shower head repaired. Since I travel for work, I took a day off from work to be present for their arrival. They never showed nor did they call. I called them twice and I was transferred to voicemail. I left a message but have not heard back. Very unreliable. I do not recommend. read more

You know when you get a plumber you are typically worried that they are going to "lay the pipe" to your backside...and not in a good way. So when I needed some plumbing work I asked around and Morton Plumbing was suggested. I have used Morton now for plumbing issues at least 3 or 4 times and for a heating/cooling issue once. They have always shown up during the time window, they have always given me a price quote up front, and they have always made sure the job was completed correctly. Additionally, they treat their repeat customers right and it makes me 100% more likely to continue using them. For example: My upstairs heating/cooling unit was dripping water, so I had to turn it off. I called and they did not have openings until the next week and it was oh, only 100 degrees outside. What did they do? Made a full effort to work me in the next day because "there's no way you can be in your house without air conditioning". Another example: my downstairs toilet was clogged just in time for my annual New Year's Eve party. Someone came to look at it and realized he was going to need another person with him in order to fix it and it would possibly be New Year's Eve day before they could do this. Cutting it close! But he told the scheduler that I was having a party and should try and fit me in on Friday so we wouldn't be cutting it so close to the party. So they fit me in and had it fixed well prior to NYE. It is so relieving to find a plumbing company that is honest, reliable, and provides excellent customer service without screwing you over price-wise! read more

They did the works. So I give them at least 2 starts. But they are charging very high prices. I have changed kitchen sink so pipes under the sink need to be re-do and disposal needs to be re-connected. Asked them to quote the work. The plumber told me $300+ for the work or I need to pay $49 for the visit. The work was finished in one hour. So they are charging $300+ per hour. I also asked them how much it costs to remove and install a new toilet. They said $275. I have asked some other companies and most of them replied $150. And the installation was perfectly done by another company. So Morton is charging far more than market price. Will never use them again. read more

The arrived near the end of the time window. I had already diagnosed the issue and procured a replacement part. All they had to do what install it. It took them about 30 minutes and they charged me $180... read more

Had a great experience with Morton Plumbing. I requested help with a hot water issue and a dripping faucet, and they were able to send out a plumber within a few days. The plumber was SO knowledgeable, experienced and helpful. He figured out the issue very quickly, talked me through what he was doing and why, and he cleaned up as he went. You never would have known he was here. I won't hesitate to call Morton Plumbing again should the need arise! read more

Responsive, honest, with good service. They solved a problem that another plumbing company couldn't without a big purchase. Morton guys come up with a reasonable relatively inexpensive solution. And they are friendly good guys read more

We recently had multiple bath, laundry and wet bar fixtures replaced and Morton Plumbing did a fabulous job. Prompt, efficient and VERY responsive. Jimmy Morton came over to walk through the work plans and gave great advice on several plumbing issues we were having which helped us save money in the long haul. Ive never met a more honest, hard working team I HIGHLY recommend read more

Just want to highly recommend Morton's. It has been HOT in Nashville the last 2 weeks. Got home from work and it was 87 degrees in my house. Called Morton's was told when they would be out. Yes it was a few days, but sometimes in life you just have to wait your turn. Sim arrived on time, checked the unit, determined it had Never been cleaned. Took care of it right away, added a little freon, and charged a more than fair price. He was awesome! Will be calling again in the fall for heater checkup. read more

This is the second time I used Morton since 2018. In fact, I just found a Yelp review that I submitted back then and today, I wouldn't change one word as they were just as superb! JOSH, family owner and Tim came, and together did great! I trust them because I know if I needed them to return for any reason they would and ASAP! How often do we hope for anyone servicing our homes to simply be on time, courteous, interested in doing what you need, as well as competent? OFTEN! read more

I have worked with this service twice- once when my water heater went out on a Saturday night and more recently, when all 3 toilets needed a repair along with the 2 outside faucets. Very responsive, showed up at appointment time, fair prices & excellent work. read more

What the heck? I just gave a plumber a 5-star rating. We have a kitchen sink that likes to clog. Doesn't matter what we do or do not put down it, it just sometimes likes to quit on us. Which is a pretty damn big problem considering that the dishwasher drains into that line and the washing machine is behind it in the drain process. I've gotten better over the years at fixing it myself; I've got a 25-foot snake that generally fixes the problem, but not when the clog is past 25 feet... Before I figured out that it really isn't that hard to fix with the right tools, we encountered some really, really bad plumbers: http://www.yelp.com/biz/sidewinder-drain-cleaning-plumbing-repair-goodlettsville http://www.yelp.com/biz/jack-steakley-plumbing-and-showroom-nashville And some expensive mediocre plumbers: http://www.yelp.com/biz/hiller-plumbing-nashville To give you an idea of what happened with the bad guys, it cost us well over $400, the technicians were scummy, took hours and hours because they didn't bring the right equipment and tried to sell my wife $80 Liquid Pumr. Hiller cost us $250, but they had to come out three times in rapid succession, so the total bill was $750 and they never provided a lasting solution. So, when I ran into problems recently and couldn't fix it myself, I called these guys. Their technician arrived when the dispatcher told me he would and he was courteous and wore those little boots to keep from messing stuff up. He didn't treat me like a jackass when I explained what I had already done to try and fix the problem and he told me up front what the whole affair was likely to cost me. 45 minutes or so later, he had fixed the clog and presented me with a bill for $150, or exactly what he told me that it was going to cost me. He also explained what he had done and told me that if it reclogged in the short term, he would come back out and remedy the situation for free. This week I got a thank-you card from the company. That's some damn good service. read more

Morton Plumbing came out to replace the old pipes in our 1940's era home with new PEX pipes. As far as I can tell, they did a great job in that regard. However: Immediately after they completed their work, we noticed that the toilet in one of the bathrooms they had been working in was no longer functioning (it was working just fine before they came). I called Morton and asked them to come back and fix the problem, with the understanding that the problem was an indirect result of the previous work they had done. Low and behold, I received an additional bill in the mail the next day to the tune of ~$150... I called their office to discuss the situation, and they were quite rude about the whole thing. read more

I found Morton Plumbing here on Yelp, and I am now a very happy new customer. I decided that I wanted a new kitchen sink, and considering the hack job the previous homeowner had done on some of the renovations before we bought the place, I decided it would be best done by a professional. Pro tip: Call to schedule your appointment, don't use the web form. I initially was a little off put by Morton; I attempted to use the web form to schedule my appointment and I never received a call back. I gave them the benefit of the doubt and called back a bit later; they scheduled me an appointment for the next day. Thank god I did, because when I woke up the next morning my hot water heater was doing its best fire hydrant impression. After I managed to cut off the water, I called Morton. They detailed a second plumber to come out and handle the hot water heater install, all on just a few hours' notice. I won't go into detail on every interaction, but there were several suggestions made to me about the sink, hot water heater, and a few other plumbing questions I had; Most of them actually saved me money rather than costing more. The few things they suggested that were more expensive were for good reason. It's rare to find an honest plumber it seems these days, so kudos to Morton. They don't bill by the hour, they bill by the job, so while they may seem a little more expensive upfront, if the job takes longer than expected you don't have to pay extra. AWESOME! Also, they warranty most of their work for 6 years; if you develop leaks, they'll come do the repairs free of charge. In short, if you have plumbing issues, Morton should be your first call. read more

We own an older home and are in the process of fixing it up. Being a younger home owner, I'm sometimes worried about being taken advantage of. We are working on laying a patio and in the process ran into a drain we weren't sure how to deal with. We received several opinions but finally opted to get a professional one. Tim from Morton Plumbing came out to our house and checked out our situation. He was so friendly and helpful. He explained exactly what we were dealing with and gave us an option for how to work around it ourselves or a very, very reasonable quote for Morton to come out and do the work. I was so thankful for his help and will definitely be using Morton for any plumbing needs in the future. **Updated: We had Tim back out to the house to do some minor maintenance to our toilet and garbage disposal. Again, very professional, courteous, punctual, and fair. We're so glad to have a plumbing company we can trust. read more

Very professional and timely service! These guys fixed my leaking shower faucet after I made the unfortunate mistake of using someone who came highly recommended on a local neighborhood FB page. Mr 'Highly Recommended' made the problem worse and left me with out water for a week during the Christmas holidays. After calling Morton Plumbing I had running water and repairs complete in just a few hours. Quoted price was reasonable and ended up saving me over $200 in a new faucet system. Wonderful, friendly service and people. Highly recommend! read more

Morton is a family owned and operated company. The two sons work for their father. They were able to come right out for a busted water heater. I purchased the water heater myself and they installed it for a $450 flat rate. That's not cheap, but I liked that they quoted me the price up front (no hidden charges) and it included everything. I recently had another plumbing company charge me as much for a drippy faucet. No joke. Morton told me the cost up front and I appreciate that! They arrived on time, were very friendly and worked quickly. Apparently one of the sons went to school for HVAC, so I will likely call them the next time I need something fiddled with there. And I cannot forget to thank the wonderful lady at the front desk who was so helpful when I called back a couple times to ask questions...it was my first time replacing a hot water heater, so I didnt know the drill...plus, after my experience with the other plumber, I was once bit, twice shy! I will certainly be entrusting my plumbing work to them as they seem very customer service oriented. read more

Not only are they great at Plumbing, they fixed my AC concerns after another company couldn't. They're the best and I'm a customer for life! Thanks Morton Plumbing... read more

Morton plumbing gets five stars. Our gas water heater went out Friday morning, I called Morton and Rick was out before 11am. He checked it out and saw it was 11 years old. Time to replace. Rick gave us an installed price which was very good. No hourly fees. Before 4 pm we had a new water heater installed and working. Morton is our to go to plumber from now on! read more

They were able to fix multiple issues, the kitchen sink and showers work great now. Clogged shower drain took a second trip but they took care of it with no extra charge. Be sure to get quote up front before work is completed. Invoice for multiple jobs was higher than I expected. read more

I saw some good reviews on Nextdoor.com and called Morton at 9:15am when our gas hot water heater quit working. They were able to come quickly and were patience as I contacted the manufacturer to find out if the heater was still under warranty. It was, and Morton's techs were able to work with AO Smith (the manufacturer) to obtain the part free of charge. By 12:30, they had fixed it, charging $250 for labor, which I though was reasonable for coming, going to retrieve the part, returning and fixing it. Dwane and his assistant were nice, were careful to not track in rain and mud, and left the area clean. read more

I had a plumbing problem. Called and had an appointment the next day. When they arrived they took care of the problem with considerable knowledge and profiency. My problem was solved and the cost was reasonable. read more

DO NOT USE MORTON! Very pricey! Very misleading! They will prey on you during vulnerable situations! $450 to install at $112 faucet - ouch! When I asked for a 10% discount via email, he replied saying if I were more professional that he would have give me a discount. Really!?!? read more

Mortons recently changed out an air unit still in operation after 18 years. We spelled a burning smell, and that is why we had it changed out. They did a great job and installed a unit one step larger than the old unit. The problem is, the units they make today are all about efficiency so it (The Unit) was not as powerful as the old one even being larger. We complained to Mortons. Even though it was out of their control they did make it right. Needless to say we will continue to use them as we have for all of our plumbing and AC needs read more

5 stars for the second time. I had two broken outdoor spigots about 3 months apart. Solid, quick, and professional work. The lead time was very quick and they arrived well within the block of time. They were in and out in a flash and had everything buttoned up when they left. Can't speak more highly of them. Tough to find good plumbers, I will never need to look again. Thanks Morton Plumbing. read more

We didn't end up requiring their work because our issue was an appliance issue, not a plumbing one, but I was really happy with the scheduling of a visit and the knowledge of the two guys that came out to the house. We paid $50 for their visit but that will be deducted from any future call or work we have done by the company. read more

Got an estimate and now they won't return phone calls or emails.

Morton Plumbing is simply awesome. One of my friends forced me at knife point (no joke!) to help him renovate a rental property that he had acquired thorough family. The bathroom was so messed up and nasty, we decided that it was best to gut the whole thing. Fortunately, Morton Plumbing were the people that he enlisted to help us do the work. They were invaluable, and were able to set up piping for the sink and he even ended up buying the fixtures through Morton at a great price. Morton was trustworthy and diligent about showing up on time, hence the five star review from me. read more

Been a customer for a few years for plumbing needs. They told me I was ready for a new HVAC system for my single family residence when my AC stopped blowing cold air. Charged $165 for that visit, which I thought was a little high already, but I figured that if I had them replace it, they would absorb that charge. Well several days later, I was emailed and estimate for $9238 without any breakdown of charges to show how they came to that number. I called and talked to the owner to ask about the itemized breakdown and he refused to provide one for me. When I asked how he arrived at it, he said he just figured it in his head. I decided to seek out other estimates and got two separate ones for approximately $7700. Then someone recommended Mountain Air. They came out, took care of the problem without replacing the system for $200....yes, TWO HUNDRED. No up-selling or b.s. I learned that it's worth checking things out and saved thousands. Sadly, Morton will be losing all my plumbing business because of the owner's arrogance. He didn't sound like he cared. If he had been a straight arrow, I might have actually replaced the entire system based on trusting him, but it's his loss and my gain. read more

A blower motor went out on my AC unit during a freak Autumn heat wave. Sim and Justin came out the following day. I was impressed by their genuine character and solid work ethic but could they fix the AC unit? Yes, they did, the same day, and at a fair price. But what happened next is what has earned my future business and recommendation. When they replaced the motor, later that day after they'd left, a second, completely different motor failed. (There are two motors in my unit.) I don't know if it was coincidence or a result of the work that was performed, but the next morning I called up Morton's again. Sim came back out, stood by his work, and replaced the second motor, free of charge. This is how you do business. Thank you read more

Jimmy sent Tim over to replace my whole house water pump. He made me a fair quote for a replacement pump. When the new pump turned out to be heavier-duty and more expensive, he stuck to his original quote. The work was done quickly. Tim was a nice guy. Courteous and informative. I recommend these guys. read more

Well, I would have liked to give a review about the service, because when the owner came by for my estimate, he was friendly, professional, and got the estimate back to me promptly. It was a reasonable fee. But I have had so much trouble dealing with the phone staff that I have to pass on them. I really don't want to be lectured by a phone answerer when I am about to hand over close to a thousand dollars. I need three jobs done, and I have been getting different answers from different people on the phones about getting the estimate done. Like I said, the estimate I received was reasonable. But it was incomplete. After two weeks of being told "Mr. Morton does the estimates" over and over again, I assumed that this means he would, you know, do the estimates. I am only today learning that he only does SOME of them, and that other people do other kinds of estimates. I also got a bit of an attitude that implied I should have known that they run their business this way. It was a little insulting. I do not expect my customers to understand the ins and outs of my business. It is my responsibility to make sure they know what to expect. All I want to do is pay to have my kitchen and toilets repaired. I too have a business to run and need to get this done. I was happy to wait for as long as it has taken, but now I'm told they cannot get anyone out here to finish the estimate until NEXT week. I cannot wait another week just to finish the estimates. I would like to begin the work next week. Regretfully I will be staring the whole process over with a new company. It's not what I want to do, but I'm left with a sour taste in my mouth after the way I was treated on the phone. read more

Jimmy Morton and his crew are true professionals. I have used them multiple times in the past 3 years and I always have always been highly satisfied with the level of work they perform. They are on time. Quick and clean. If you are looking for a full service plumber in the Greater Nashville area you have found it in Morton Plumbing. read more