This was the 5th car that I had tinted at this establishment near White Marsh. They've done very gone work as usual, and if for some reason it doesn't come out as expected. They will definitely redo it and get it corrected. Thank you for all the good work you do. Oh, and they also gave me a military discount when paid in cash. read more

worst company i have ever dealt with. Customer service was absolutely horrible. I have dealt with a great number of shops and never have I dealt with a company so horrible with their response time to issues or level of customer service. Here is a list of companies I would recommend over D & L. Do yourself a favor and please check this alternatives out: iconic window tinting Kustom Auto tinit Tint Man Excel Glass tinting read more

EXCEPTIONALLY poor customer service and beyond rude owner. After being referred, I drove 45 minutes from my home to get tint removed and replaced on my brand new used car for almost $400. After waiting 1.5 hours for my car, I walked around the outside of the car and only noticed a minor bubble in the back window. In my error, I failed to look inside the car before leaving. The receptionist assured me that the bubbles would go away and if not I could bring the car back. After 3 days of my car sitting, my husband looked in the backseat to find marks and stains all over the seat. Mind you no one has even sat in the back seat of this car, and it has been driven less than 10 times since I purchased it more than a month ago. My husband and I called the establishment to discuss the issue and seek confirmation that they would remove the marks and stains if I drove 45mins back across town. Our call was welcomed with extreme rudeness and a solution of bringing the car back and they could HELP me remove the marks and stains- if they agreed it was there fault. And on top of it I was continuously cut off and told that since my car is not a 2018 and not high end, what more do you expect. As my grandmother said, you live and you learn...won't be going back there and will hopefully save someone from making the same mistake as myself. Next time, I will drive to Delaware where I am guaranteed a cheaper price and great customer service. read more

Our daughter moved into a townhouse with 3 windows and a glass front door on the entrance level. Michael installed the 3M Ultra 600 film, which is strong enough to keep anyone from trying to break in. We also had him install Clearshield Pro Solclear to the upstairs living area to protect the floors and furniture from the sun. He even installed a privacy film to her bathroom window on his own time and it looks great. When Mike arrived in the late afternoon it had already been a very long day for us moving our daughter into her home. He was very kind and called a team in to install everything in record time. We are very happy with the quality of the job. Can't even tell the film is on the windows and my daughter feels safe. Thanks Mike and your team for a job well done. Would definitely recommend this company. read more

BUYER BEWARE: Unfortunate for me I believed the reviews and the word of mouth that I had received in regards to dealing with this company. Never Again! I truly hope that each and everyone of you read this notification. On Saturday 7/11/15, I had the misfortune of entering D&L Professional Window Tinting, located at 10815 Pulaski Highway, Baltimore, MD. I was shown several tint faces, and chose one for my car. Yes I signed a document that said no warranty, never imaging that the same day there would be problems with their installation. I had this work accomplished in the morning, around 10:00 a.m. When I inspected their work upon their completion, I noticed several bubbles in the tint that they had installed. I immediately informed them that there were issues with their installation and I was informed that the windows will do that and to let the heat from the sun take them out, and that the bubbles would be gone in a few days. By Tuesday 7/14/15 the bubbles had not miraculously disappeared, I then contacted D&L and was told to bring the car in and they would fix the issue. I brought the car into D&L after I got off of work at approximately 5:00 p.m. I spoke with Chris who told me there was nothing that he could do because I did not get the warranty. One I was never told that there was an option to get a warranty on Saturday, my mistake, I did not read the document that I was signing, I just signed the papers. Chris then informed me that there must have been dirt on the installers hands and that is why there are spots on the window, now how am I as a customer suppose to insure that their installers have removed the dirt from their hands? I don't do that type of work and it is the dealer's responsibility to ensure that their installers are accomplishing their work in a satisfactory manner. They asked me to leave the premise. I was told then to contact the owner WES, as you can see they did not give me his last name even though I had asked repeatedly to speak to the owner on 7/14/15. At 8:15 a.m.on 7/15/15 I contacted WES at D&L and was spoken to like a child. I am a college graduate, yes I was in a hurry and yes I made a mistake in not reading the documents handed to me. WES, the owner raised his voiced to a point that he was almost shouting, he told me that the '...ONLY WAY THAT HE WOULD SPEAK TO ME WAS IF I CAME IN AND RETRACTED MY PREVIOUS REVIEW....' His words not mine. He was exceedingly rude and that was a quick two minute conversation. Enclosed please find a picture of the shoddy work that they accomplished. I wasted over $200.00 on this installation. Be careful, look around and shop somewhere else that will give quality installation and performance and actually stands behind their workmanship. My next step is to report them to the Better Bureau. If I were to give a rating of their professionalism and installation practices it would be a minus 10. read more

The WORST customer service. I used this company several years ago and when I used them again to bid out 4 banks of windows they refused to follow through on the bid. They left me hanging when I had a deadline with a large sum of money I was about to lose. They wanted payment up front and then the manager who was totally unwilling to budge even a little, wouldn't even give me the name of a reliable contractor I could contact so I wouldn't lose my bid. I will never use this company again. read more

I took my '06 750i there back in Jan 2010 and the job they did on my car looked almost factory (as if it the tint came on the car from BMW). The 3M tinting job was superb and NEVER gave me any issues. The first time they did it, the passenger side window had a few bubbles in it about the size of a few specks of pepper - very minute (for anyone that knows tint, this is a common thing, but definitely can be fixed if it bothers the driver that much to do so). The manager insisted that I bring it back and redid it at no cost, just to make my car perfect. I just bought another car and will be taking it back to them next week for sure! read more

I would put zero star but I can't. Only one person it takes to ruin business and this place is rude and can't control there anger, even though the costumer has the problem the guy started screaming it was so rude of him. I don't recommend this place because they can ruin your car and start screaming at you. read more

Stay away. Had two vehicles tinted there and a few years later the tint started to bubble. Went back for the "Lifetime" warranty, only to be given some story about the tint supplier going out of business and they wouldn't fix the tint. read more

STAY AWAY FROM THIS BUSINESS!!! Terrible customer service. I received a gift certificate from a friend for Christmas. I drive an F250 with an extended cab. I wanted the back side windows and back window Limo tinted. The doors were done in 20%. The back quarter windows were bubbled right away. The cut of the tint on the windows was poor and they butchered my window stripping. I took my truck back and the owner and his son were their. The owner lied to me and told me they don't touch the hardware on the windows and that I would have to come back and remove the window and they would tint them on the bench. So I went to Home Depot and bought a screwdriver and returned to their shock. The owner just had me loosen the windows to install the tint despite what he had said minutes earlier. I thought it would be wise to purchase a warranty for my tint. Now all my windows are bubbling except my back window. I have returned several times to have the tint fixed to be stonewalled by their employees. They tell me the warranty was with the tint company and not D&L. I say I did not give the tint company the money. Now I cannot see out of driver's window at all from the bubbling and the smeared tint. My next step is to go to the Better Business Bureau. SEVERELY DISAPPOINTED WITH THIS BUSINESS!!! read more

Poor Customer Service. I called D&L Window Tinting today April 01, 2017 to check the wait time and I was notified that it would take 45 minutes. The Paperwork was completed by 11:24 a.m. and I did not leave there until after 1:00 p.m.. Also, I noticed that a Customer arrived after I did and left before me, which is a bad business practice...I will no longer use this company for my tinting needs and in the past couple of months I've taken three cars to D&L Window Tinting. read more

I had my windows tinted at D&L and on the positive side the tint came out good with no bubbles or wrinkles, that is the only reason they get one star. I went in looking for an estimate on something that would be legal, something that would read 35%. I was led to believe they only carried the 3M line of film which is substantially higher priced than the other films they did carry and coerced into a very light film. The film was in fact legal but as I found out later so was 10% darker. I went to what I thought was a professional and paid $240 for 35%, instead I got 49% or what your windows look like when they are dirty. I called to express my displeasure and was told ALL about my visit from someone who wasn't even there, that I had been explained all the options, I just picked the 3M and that they don't guarantee anything darker because cars have different tints in their windows naturally so they stay on the safe side. How about tinting my car to the % I asked for? I asked what he could do for me and he said he would waive the $150 removal fee but do nothing to correct the %. In hind sight I should have just brought this car to where I had my last one done, where it was done correctly. Next to my other car the 3M film looks terrible. An expensive mistake I hope someone else can learn from. read more

Bad bad bad worthless warranty I have the original paper work and complained to BBB that they failed to stand behind it because the brand they installed in no longer available. The receipt I have is from D&L no one else and say guaranteed for life. They didn't like me going to BBB so their response was that I cursed in their store and they were frightened. Oh come on now that's is the best lie they could come up with . The man there acted like a real thug telling me there is nothing they would do and get up in my face. I walked away. He claims having video. I pray he would show me or BBB to prove his lie. I would use any shade tree mechanic because that is all you get when you use D&L they do not stand behind their work even with the inflated prices they charge. They really remind me of a shady business. Buyer beware. Buyer beware. Buyer beware. Buyer Beware. read more

Let me start by saying that I have been coming here for years...I know how to tint, and in another lifetime, briefly did it for a living (it is a high level craft that not everyone can do, and those that do it well should not be taken for granted), which is how I know a really good shop when I see one, so I was very surprised at how this place has changed. They still have some of the greatest techs tinting, have all the speed that you could want with very few mistakes from what I've experienced (maybe a glue issue, or a rogue bubble that won't dry down/ out), yet their customer service seems to have fallen off of a cliff with no hope of rescue. I have quite a few vehicles tinted here (both my own or close personal references) and have had no issues bringing a vehicle back for the rare bubble or glue imperfection seen after drying. It's never been a problem for them to address it and if it needs to be pulled, it would be done without question (they could see that there was no 'abuse')...unfortunately, the key word here is 'would' as in 'that's the past'. I had my vehicle tinted on 4-19-14 and had an issue with my vehicle's passenger glass showing what appeared to be a glue imperfection, but was told by Wes that it was delamination, it's common in highline vehicles with double-pane glass, and there was nothing that could be done about it. When I asked why was it not visible (a walkaround is done before you leave the site) when I left (3 days prior), he said he did not know what I saw when I left. After a few more unnecessarily combative conversational jabs by him (exaggerated hand movements, 'oh so put upon' delivery of his explanation, etc.), I asked him why was he being so defensive about a simple question, and why was he seemingly trying to 'get a rise' out of me...I addressed him in a professional manner and expected some modicum of reciprocity in kind, but he didn't seem to 'get it'...his condescending nature and failed attempts at customer focused belittling were not only wildly unprofessional, but somewhat sad as well. He then offered to 'fix' it by replacing the tint, and if it came right back, I'd owe him $50. He even brought other techs in to back him up. I reminded him that the problem was that it clearly wasn't an 'instant issue' meaning it took 3 days to occur, and that his 'fix' didn't seem fair to either one of us. Having just spent $243 on tint 3 days prior, I expected to be able to have the window replaced for free, possibly with the notation that if it happened again, I'd have to pay...placing a 'bet' and calling it a fix just didn't seem the way to handle the situation, or treat a repeat customer that spends no less $220 every time they come in, or send someone to their shop. Again, somewhat sad, as there are quite a few tint shops in the MD/ DC/ VA area, so if you have the kind of customer loyalty that I displayed, you'd think that a company might want to hold onto that. It would appear that I don't or haven't spend enough money to be regarded as a loyal customer, so I will take the hint and start to build a relationship with another company. The glass could have very well been the problem (it wasn't...had the window re-tinted at a shop in Columbia on 4-22-14 with no issues), but to be put in a position where the company wants to 'bet' that it'll come right back, leads me to believe that no matter what, they'll make sure it'll come right back. Wes offered to have me stand in the bay while they did it, which I was uncomfortable doing as they are a professional shop; why would I or should I be expected to babysit the fix? In closing, I must say that after having worked in the automotive aftermarket for over 25 years in various capacities (ending in executive management for Ford Motor Company), I know that P&L on some products is quite low, tint sometimes being one of them...yet with the volume that D&L does, and the fact that it's all that they do (along with other adhesive based accessories), their efficiency should translate into a pretty decent profit...they have lost a customer that would make a 35 min. trip to the location, has had a hand in no less than 15 cars being tinted there over the years, and has been generally impressed with the service and quality over one window and the flip comments of what I would imagine is an or the owner. To be fair, Wes did apologize for his comments and attitude, and that he meant no harm but there are any number of people that approach him with an attitude abut such things...i get that, yet I wasn't one of those people and as such, feel as though his course of action was the wrong one to take. We even shook hands prior to me leaving...with an education for me, and the loss of multiple tint jobs for him. It's a shame, because as I said, their techs are super...maybe I caught Wes on a bad day, yet in a service based business, you cannot take your bad days out on the customer...if you do, as in this case, you end up with fewer of them. read more

Took my brand new 2013 Dodge to D&L to be tinted, the tint was fine, however upon receiving my car back and going over my car I found damage to my car which they did and they refuse to take liability for their incompetent workers carelessness. Like I said my car went in brand new no damage and I left with damage. Will try to post pics. All I can say is KARMA, it will come back and bite you!!! read more

I had the paint protection put on a brand new car. DO NOT GET IT!!!! D&L blamed the 3M product for the wrinkles and stretch marks in the film. I had it removed. The owner Wes would not refund my $400.00 dollars. DO NOT USE D&L they will not stand behind the products they use. read more

I originally took my car to D&L when I bought it in '07. I paid for the lifetime/no fault warranty and upgraded 3M film. Over the last year or so I noticed my tint deteriorating and looking blurry, so I emailed D&L customer service explaining the situation and they said "no problem", bring it in and they will replace the tint. I stopped in last week (paperwork in hand) and was told that the film I had was no longer produced therefore wasn't covered. After a phone call to the manager, they agreed to replace the tint, but I was still charged for the removal ($75). When the car was done and I inspected it, there was some tint that was in the brake light area and the dot matrix area looks terrible. I asked about the piece of tint in the bake light area and they said they'd have to remove the light to clean it- which I was not about to let them do. Also, there where scraps of old tint and smudges on my leather seats from the job. I'd think they would be a little neater and cleaner with their reputation. I've taken the same car there before (a few years ago) because of a scratch on one of the windows and I was in and out in no time- at no cost thanks to the warranty... Not sure what happened this time, but I'll be using ICONIC Tint up the road from now on. read more

I had my windows tinted at D&L on Route 40. The tint job was fine, however the techs left the car a disaster, strips of left over tint strewn throughout my car, water and soap streaks all over the outside, it looked terrible. I went back inside and asked to speak with the manager to let him know. The most unprofessional loser owner came out and got in my face and started screaming at me making a scene. I called the BBB and filed a report, he never responded. I was more upset after the incident had set in. I looked up the owner, whos grandmother bought him the business, his name is Ron Gray. They seem to be in good standing with the BBB now, but look how many issues they have had in the past 12 months. No good business has 6 complaints withing the past 12 months. That means, people were so upset at the work or Rons attitude that they droped what they were doing and filed a formal complaint with the BBB. Watch out for this company. read more

Brought my brand new jeep Cherokee here .. Less then 200 miles on it .. Now heading to dealership because my horn won't stop honking and my lights are going crazy. I understand stuff happens .. Whatever no big deal... The owner is what I have a problem with .. He has no problem taking your money, and kicking you out as soon as there is a problem . The vehicle had no issues . While its in your shop , it starts going crazy.. And I basically got a "sucks for you, not our problem ".... I think a "hey man , sorry this happened while it was here in my shop, but I assure you if isn't our fault, Take it to the dealer and see what they say and just let me know what they say" would be more appropriate .. I'm a mobile electronics installer for a high volume shop in the area and I use to send this idiot a huge amount of business .. I will make sure I let absolutely everyone know how much of an asshole this guy was and how terrible my experience was ... Check your records , I have been there many of times and had a lot of work done by you guys and always had a good experience .. And I wouldn't of let this incident bother me either .. I still would have been a loyal customer .. But because of the owner (the man who should best represents his business) ... I will never spend another dollar at this place , and I will go out of my way to make sure anyone I know and every customer that walks into my shop knows not to go here .. read more