I waited to write this review, so that I had time to not put so much emotion into this review, and to keep it as an honest review. I contacted D & M because I was in need of air conditioning and heating repair or replacement . I will only be able to review the work, professionalism, and not the air conditioning itself since I never got an appointment to repair or replace. D&M is owned by a man named Dan Jackson. At least that is the name he gave me. He said he and his wife own the company. He states he has some employees, but didn't say how many in total. At first Dan seemed like a caring and friendly guy. He gave his sales pitch after reviewing what I currently have in my home. As he went through his sales pitch he would state that we were ripped off, and that the company before cheated us, and didn't know what they were doing. He would also throw in about his former employer, and others in the HVAC field. He would go on to state that others didn't know what they were doing, and that he left one employer because he said they didn't know what they were doing. This all should have been a red flag. He would throw out some info about other customers, and their issues that he has dealt with in the past. He said some are currently on a wait list, due to them wanting this or that done. And even talked about if they need something right now he didn't want to do, he made them wait if they had a window air conditioner. I felt from hearing this information that he thinks of himself as being above the others. Another red flag to me. At the end of seeing what I have in my home currently, he gave his sales pitch. He gave the model info, and repair/replace options. I told him what I was interested in, and he in turn said he would contact me to schedule a time within a week or two. I waited the time frame and never heard from them. My thought process is if you want my business, you can call me. I am not going to chase you down. After that time frame I contacted another company for a quote. They were prompt to arrive. They did as they said they would. I didn't hear bashing of any sort. Or what seemed like anger towards other people and companies. They came in and did what they said they would do. They even beat D&M's price. I would consider the red flags, and then the no follow up for my appointment. It's very unprofessional. Go to other installers. I am glad it worked out the way it did in the end. read more

Had a early cold snap and all of a sudden the heat went out. Called early in the morning, they called me right back within 30 mins and came out a little while later. They worked until they found the problem. Ordered the part and had it fixed in no time. I am super impressed and very reasonable priced. Would definitely recommend them to my friends and family. read more