The Kiki Grove location is closed for three weeks. Why? We need to replace our old cable modem but…read morethe only way to do it at this time appears to be to have it shipped. Frustrating.

Needed internet and cable service, so, we walked in and got everything done. However, make sure…read moreyou inventory the goods because they forgot a plug! Which lead us to drive back again to pick-up another plug. Very inconvenient. As for the service of internet and cable? No complaints yet. I hope it stays that way.

A young man working T Spectrum corrected my problem…read more I was disappointed that the sign in pad was not clear so I had to wait u til I was helped without s registered signin.

Do not trust what the reps tell you over the phone. I was with Spectrum for over 10 years. The…read moremoment I decided to leave them all of a sudden amazing pricing was available...that is the general practice of big businesses these days. My gripe is the rep I spoke to assured me they would cancel my service before the next billing cycle, well they didn't by 2 days. After speaking with someone on their "leadership" team about not billing me in full $75 for 2 days (when I had already stopped using 4 days prior), it was clear this person had no interest in keeping a positive view of the company and was just waiting for the phone call to end. Spectrum is does not reward loyalty. You guys will get your $75 and I will never get another service from you and will warn as many people as I can to stay away from you guys. But hey, you got paid so its all good.

online hours are wrong, staff has no support and is not properly trained, no manager. No oversight…read morefrom Honolulu management to resolve issues.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 3-2600 Kaumualii Hwy. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Lihue Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Took down my old satellite dish off of my 2 story roof in less than 90 minutes. Thank you!read more

These guys are bad. We asked them to come and do a survey of our television system and they said…read morethey have to charge us for this. We paid them, called many times and left messages and still have not received a call back. All we are trying to do is up grade our satellite system. Direct TV should cancel there agreement with them and find someone who cares about there customers. If I were you I would try everything in your power to find someone else if you have any issues with Direct TV. Seriously it's been over a month with bad service and no support. Hey actually , just tried to cancel my service with Direct TV. Turns out there is another Direct TV dealer in Hawaii! Don't believe The Satelite Guys, they are NOT exclusive. Other Dealers, according to Direct TV: DMSMC - 808-541-7690 Pacific Satelite Systems - 808-347-9136 Microcom- 907-284-0076 Haven't tried these numbers but will in the morning. Can't be worst than the no call backs from the Satelite Guys.......

Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Extremely disappointing experience dealing with Hawaiian Telcom after my mother's passing…read more My mother passed away on March 5, 2026. Within days, I contacted Hawaiian Telcom to discontinue her internet service. I was told they would not disconnect the service until I provided a death certificate. Unfortunately, death certificates take time to obtain, and it was approximately six weeks before I received one. As soon as I had the death certificate, I contacted Hawaiian Telcom and uploaded a copy while on the phone with their representative. I was specifically told that the document had been received and that the service would be disconnected. To be safe, I later mailed them a physical copy of the death certificate as well. Despite following every instruction they gave me and providing the requested documentation multiple times, Hawaiian Telcom continues to bill my deceased mother month after month. I continue to receive invoices for a service that should have been disconnected long ago. Dealing with the loss of a loved one is difficult enough without having to repeatedly fight with a utility company to stop billing a deceased customer. This situation should have been resolved months ago, yet here I am still trying to get Hawaiian Telcom to do what they already confirmed they would do. I expected far better customer service and compassion during a difficult time. Instead, I have experienced poor communication, administrative failures, and ongoing billing issues that should never have occurred.

Good service, good vibes and great food. Definitely recommend if it in the area or if you're…read morelooking for a chill place to catch a game, get some drinks and enjoy some good company.

Was a loyal and satisfied customer for over 10 years. The quality of the product and features…read moreoffered are unmatched-I.e., recording, hopper, hearing impaired Bluetooth headphone option. However, when I requested my satellite dishes be relocated (from rooftop to ground) due to significant rust on the supports this was the beginning of the end of our customer loyalty. The two new in-ground posts were not secured properly (at the top) and the poles/dishes moved significantly with slight wind. Random cable placement along the side of the house looked ridiculous. Excess cable (approx 3-5') was loose and stuffed behind the pole-top dish mount and the satellite reception was never obtained - no TV for 5 days. The old, rusted satellite dishes were left on the rooftop - technician stated that I needed to call-in a separate work order to have them removed to which I replied "that was my original work request". I pleaded with the technician to remove the old dishes due to safety concerns - he relented and removed the dishes but left the rusted mounts and bolts on top of the roof. The first call to customer Svc / CS that same day ended with "we'll have a technician back there tomorrow". After a no-show the following day the second call to CS was further frustrating w the CS agent stating "we have no record of your previous call". The technician actions along w the CS drama led to a 'no choice' decision - cancellation of DISH service. As of this writing we're still awaiting our $200+ reimbursement- all receivers and equipment were mailed back in June and received (tracked). Unprofessional and unacceptable customer support and service. I gotta say it (DISH) was fun while it lasted.

Stopped in on a Saturday to exchange my old modem. The entire process took me about 10 minutes. No…read moreupselling or extraneous stuff. Associate Noel was competent, cheerful and pleasant. Would recommend!

Paying for 1g wifi at home, running a test I get 30mps or less most of the time. Spectrum said…read moretheir speed test read 800 Getting 'timed out' consistently. Spectrum ssys everything is fine. Won't even swap out router. Never had issues before with Hawaiian Telecom. Spectrum is horrible.

Bought the product and It hasn't worked. Person I purchased it from told me to return it and I…read morewould get a refund. Contacted him for months and he kept giving me the run around. Finally he erased every social media and shut down the phone he used. Still haven't gotten my refund till this day.

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