A young man working T Spectrum corrected my problem…read more I was disappointed that the sign in pad was not clear so I had to wait u til I was helped without s registered signin.

Do not trust what the reps tell you over the phone. I was with Spectrum for over 10 years. The…read moremoment I decided to leave them all of a sudden amazing pricing was available...that is the general practice of big businesses these days. My gripe is the rep I spoke to assured me they would cancel my service before the next billing cycle, well they didn't by 2 days. After speaking with someone on their "leadership" team about not billing me in full $75 for 2 days (when I had already stopped using 4 days prior), it was clear this person had no interest in keeping a positive view of the company and was just waiting for the phone call to end. Spectrum is does not reward loyalty. You guys will get your $75 and I will never get another service from you and will warn as many people as I can to stay away from you guys. But hey, you got paid so its all good.

online hours are wrong, staff has no support and is not properly trained, no manager. No oversight…read morefrom Honolulu management to resolve issues.

From the owner: Switch to Spectrum: The best broadband Internet service provider near you with Mobile + Cable TV…read moreservices. Visit your local Spectrum Store at 3-2600 Kaumualii Hwy. Shop Internet, new products, upgrade services, pick up or return equipment and, pay your bill. Get the help you need with Internet for the home, mobile, cable and live TV services and more at your local Lihue Spectrum store. You can also: - Find home Internet and business Internet services - Experience Xumo live TV streaming - Browse the latest mobile products: cell phones, smartwatches, tablets and accessories from Apple, Samsung and Google - Bring your own device and save when you switch to Spectrum Mobile™ - Pay your bill or get account information - Solve any service-related issues - Exchange, pick up, or return equipment

Terrible terrible terrible customer service. Our satellite dish got removed during a construction…read morejob and tried to schedule a reinstallation. Kept getting the run around that their installer is not on the island. This lasted for 3 months. We were paying for satellite internet and not getting able to use the service. Finally got a date schedule for reinstallation but no show. Poor communication. Contacted Microcom and they came and did the job within a week. When the installer came from Microcom they pointed out that the original install used the wrong cable (tv not internet) and that wrong cable could've cause more problems. Save your self time and headaches and don't do business with this company.

So off to yelp again I go and I searched for a Satellite Removal company in the Ewa Beach area. I…read morereached out to D&M Satellite Solutions via Yelp and I was instantly called by Ms. Kim very friendly and courteous and she helped me schedule an appointment which was very convenient to me. The day of the appointment Mr. Rariusz came by he was very patient and professional over the phone as I gave him directions to my home. He showed up on time, brought all his own tools, and completed the job in less than two hours! What impressed me the most was his attention to detail and knowledge. Thanks D&M Hawaii Satellite Solutions for a job well done. Outstanding customer service and price was very affordable!

Jason and his crew are wonderful and were very fair in price and timely with the installation. The…read morefalse perception of Satellite service not working in Hawaii is long gone with advancement in technology and these guys have the best! I highly recommend using them over any other cable/satellite provider in Hawaii, especially if you want the best value for your money in the islands.

Took down my old satellite dish off of my 2 story roof in less than 90 minutes. Thank you!read more

Oh my... Hawaiian Tel…read more.. We moved to a new place, and a technician came yesterday to install the internet. Right after he left, the connection started acting up. After spending about 40 minutes troubleshooting with support, they told us the installation was done incorrectly and that the technician needs to come back. Basically, now we get internet for 10-40 minutes if we're lucky, followed by 5-20 minutes with no connection at all--and there's no way to predict when it will come or go Extra star from my previous review: I also made sure to ask them not to charge me for the transfer/ service since it hasn't actually been provided and they agreed to that, and wait time on the line was only 15 min

Extremely disappointing experience dealing with Hawaiian Telcom after my mother's passing…read more My mother passed away on March 5, 2026. Within days, I contacted Hawaiian Telcom to discontinue her internet service. I was told they would not disconnect the service until I provided a death certificate. Unfortunately, death certificates take time to obtain, and it was approximately six weeks before I received one. As soon as I had the death certificate, I contacted Hawaiian Telcom and uploaded a copy while on the phone with their representative. I was specifically told that the document had been received and that the service would be disconnected. To be safe, I later mailed them a physical copy of the death certificate as well. Despite following every instruction they gave me and providing the requested documentation multiple times, Hawaiian Telcom continues to bill my deceased mother month after month. I continue to receive invoices for a service that should have been disconnected long ago. Dealing with the loss of a loved one is difficult enough without having to repeatedly fight with a utility company to stop billing a deceased customer. This situation should have been resolved months ago, yet here I am still trying to get Hawaiian Telcom to do what they already confirmed they would do. I expected far better customer service and compassion during a difficult time. Instead, I have experienced poor communication, administrative failures, and ongoing billing issues that should never have occurred.

Good service, good vibes and great food. Definitely recommend if it in the area or if you're…read morelooking for a chill place to catch a game, get some drinks and enjoy some good company.

Was a loyal and satisfied customer for over 10 years. The quality of the product and features…read moreoffered are unmatched-I.e., recording, hopper, hearing impaired Bluetooth headphone option. However, when I requested my satellite dishes be relocated (from rooftop to ground) due to significant rust on the supports this was the beginning of the end of our customer loyalty. The two new in-ground posts were not secured properly (at the top) and the poles/dishes moved significantly with slight wind. Random cable placement along the side of the house looked ridiculous. Excess cable (approx 3-5') was loose and stuffed behind the pole-top dish mount and the satellite reception was never obtained - no TV for 5 days. The old, rusted satellite dishes were left on the rooftop - technician stated that I needed to call-in a separate work order to have them removed to which I replied "that was my original work request". I pleaded with the technician to remove the old dishes due to safety concerns - he relented and removed the dishes but left the rusted mounts and bolts on top of the roof. The first call to customer Svc / CS that same day ended with "we'll have a technician back there tomorrow". After a no-show the following day the second call to CS was further frustrating w the CS agent stating "we have no record of your previous call". The technician actions along w the CS drama led to a 'no choice' decision - cancellation of DISH service. As of this writing we're still awaiting our $200+ reimbursement- all receivers and equipment were mailed back in June and received (tracked). Unprofessional and unacceptable customer support and service. I gotta say it (DISH) was fun while it lasted.

Bought the product and It hasn't worked. Person I purchased it from told me to return it and I…read morewould get a refund. Contacted him for months and he kept giving me the run around. Finally he erased every social media and shut down the phone he used. Still haven't gotten my refund till this day.

From the owner: Would you like nearly free 'Better than cable' TV ? Much cheaper than cable. Join the Vizions…read moreNetwork and gain access to 400k + movies, TV shows, Live TV content worldwide. 2k + radio stations, and much, much more. Only $29.95 monthly access with one time V1 box purchase. Also create your very own TV channel (with our assistance) for an amazing new way to advertise your business|products|services!

We were having issues with one of the cable boxes in our home. We tried trouble shooting the issue…read morebut nothing helped. We called and tlan employee told us that we needed to take our box to a location. We were happy to hear that there was a location near to us. The employee that we spoke to on the phone made our transaction smooth and getting the new box was quick and also easy to find. I followed the directions given as well as followed a map and it was very easy to find. It is on the corner of Kamaaha Ave and Fort Barrette Road. You need to drive a little slow or you could miss the driveway but not hard to find at all. It is a single stand alone one story building surrounded by a fence with a green roof. When you arrive, you need to get buzzed in. The employee who helped me inside was quick and to the point. He was helpful and it was also an easy transaction. Glad that this location was close by and that I didnt need to drive all the way to town.

We've been Hawaiian Telcom customers before they were Hawaiian Telcom. They used to be the Hawaiian…read moreTelephone Company. Back in the day they were the designated carrier that could be counted upon in crisis situations. Very reliable service. Yes we've gone through all of their upgrades to their systems. The latest " Fiber Optics " is still full of "Bugs" that prevent the system of living up to its potential. They're switching to TiVo which means all of their customers will have to eventually switch over. Unfortunately the programming they started out with is no longer available. Your DVR is obsolete and unfortunately you'll lose all of your content. When asked they speak about Upgrading the system. But the changes have not been smooth nor seamless. We would constantly lose our connection only to watch a blank or frozen screen. Not to mention the loss of programs that they no longer do business with the parent company due to expired contracts. But yet they charge us the same price. On a positive note they're going to open a new branch in the Kamakani Ali'i Mall. Hopefully a sign of better things to come.