I like this location fine! I was wondering why it gets rated so low and it looks like it's…read moreprimarily been a customer service issue. The only bone to pick (that I can tell) would be that if you need help on the floor, you sometimes have to comb the place for it. In their defense, the place is so large that they'd have to be significant overstaffed in order to feel like help was easily accessible. Pretty typical in the super large warehouse sized stores. They seem to have the things we need and when we need them. Customer service is friendly and helpful (thank you, Alex). Decent selection and prices seem competitive although I'll admit I haven't bothered to price match too much.

Another terrible experience. You guys wanted me to give you another chance, and the result was just…read moreawful I had cancelled the gun purchase, but the ammo did not get cancelled. It was confirmed to be at the store. JUST LIKE THE GUN WAS. I receive multiple emails that the ammo was available to pick up. Went to the Rocklin store to pick up the ammo on 08/22/26. We signed in to the digital queue. But that didn't matter because they weren't even using it and just helping people that walked up to the counter. After FINALLY being asked to step up for assistance, I gave him my name, id, and order number. The gentleman then took my id to the back to "locate" the order. THAT TOOK SEVERAL MINUTES. He then walked around the store for a few minutes, with my ID in hand. Finally he came back to the counter and said that the order was not in the back and did I mind if he pulled the Ammo order off the shelf. And I was perplexed ?? Why are you asking. ?? Just pull the order. Why wasn't the order pulled and ready LIKE THE EMAILS STATED IT WAS!!! He then COULDN'T LOCATE IT ON THE SHELF AND I HAD TO SHOW HIM THE AMMO AND WHERE IT IS . We did not see it. And he then went in the back AGAIN WITH MY ID IN HIS HANDS. I asked him for my ID back since I didn't want him to set it down some where as he tried to "locate my order". After several more minutes, he told me that he could not find it. At that point, I asked to cancel the order and to speak to the manager. The associate said he already notified the manager, who was also aware of the gun/ inventory issues I had previously. I STILL DEMANDED TO SPEAK TO THE MANAGER. A few more minutes went by when he decided to come out. The manager was extremely rude and you can tell my his attitude and he disheveled clothing that he did not and does not care. I stated my complaints again and noted that they were the ones who did not cancel the order and accepted it. He then proceeded to say that THEY NEVER GET THIS AMMO TYPE IN HIS STORE. And I said someone in his store approved/accepted the order. He claimed that he had no way of checking who accepted the order. And I simply said that was no excuse and this whole situation was handled extremely poorly. He then said " Well what do you want me to do". Sir, I want you and your store to get your shit together, AND DO YOUR JOBS so I am not wasting my time with people who clearly do not care when there is an issue that they caused. Managers who act like this when the issues are caused by them, their stores, and their employees have clearly lost the plot. And to continue on with his rude behavior, after looking dead at my husband and speaking to him, he then cuts my husband off mid sentence to say "I was talking to her". Sir, you are looking at my husband, and talking, he was thinking that the conversation had been directed to him. He then asked WHAT I WANTED TO DO ABOUT THE ORDER. Not only were you aware of the issues with the gun inventory , you did not take the time to verify if the remaining items on the order were in stock at YOUR FUCKING LOCATION??? You have the audacity to ask what I want to do with an order of Ammo that you just said your store never gets. Like I'm supposed to leave this order open with you all having my money and me not having any ammo. I asked that the order be cancelled and my money refunded. I received and email today from Sportsman Warehouse that my order was cancelled because it was ABANDONED. How the fuck can I abandon an order for an item that was NEVER THERE AND HAD NO INTENTION ON BEING THERE. Basic customer service is all I was asking. Nothing free or discounted. I wanted the items that I paid for and was confirmed to have been there. What a fucking shit show.

Back in the day, if I was looking for a decent sporting goods store, I always ventured to "Big 5",…read more"The Sports Authority", and even "Walmart". Jump forward to the present day and "DICK'S Sporting Goods" takes the crown for the biggest and most complete selection of anything sports-related. This is a nationwide company that has been in operation since 1948 and since then (as of 2026), they have over 700 stores that are currently operating. The location I am focusing on is at the Stanford Crossing shopping center in Roseville, CA. Located directly off of Stanford Ranch Rd and tucked in between Fairway Dr and Five Star Blvd, this location has been around since mid-2017. What makes this idea is the close proximity to other major retailers as well as the very large parking lot. During the dozen or so times that I have been inside here, I have never had an issue finding a parking spot, even during peak holiday season and busy weekend days. Upon entering, you will notice that the store layout is massive. Soon, you will see how this place has just about everything you might need when it comes to sporting goods. The cash registers/customer service area and the lines for checkout are to the immediate right. Navigating around isn't too difficult as many of the aisles give you the feeling as if you are not bumping into anyone. I also wanted to add that there are two restrooms towards the very rear left part of the store. On any given day, there are dozens upon dozens of employees/staff everywhere; usually they are dressed in a green shirt with trousers and athletic shoes. To put things into perspective, they carry a huge assortment of gear pertaining to all types of sports; baseball, football, basketball, golf, hockey, lacrosse, pickleball, tennis, soccer, softball, volleyball, and much more. You will also find a nice variety of outdoor and camping travel essentials that include tents, sleeping bags, outerwear, and ski equipment. Additionally, their fitness/cardio selection is vast with a ton of treadmills, ellipticals, and everything to get your home gym going. I've purchased a mountain bike here that has been great so far. And let me tell you about their clothing line & shoes; here you will find a wide inventory of men's/women's/kids clothes apparel, sports jerseys, and all types of shoes. During my most recent visit, I needed a comfortable, long-lasting pair of reliable walking shoes. After narrowing down my selection, I finally settled with the Brooks "Glycerin 22" series that provided the support and comfort I was looking for. Also keep in mind for the deep discounts this place offers. These shoes were selling for $164.99 but there was an online Dick's Sporting Goods coupon that were selling these for $114.99. Even better, with every purchase over $100.00, I received a $20.00 of coupon which brought my total to $94.99 + tax. Not bad for a pair of quality walking shoes. All in all, "Dick's Sporting Goods" is a very good above average retailer with an absolutely large variety of options. The only negative thing I would say is that their customer service isn't top notch as the employees that worked in the shoe area weren't the most knowledgeable in answering my questions. Not a big deal since I heavily researched these shoes prior to coming here. I think it all depends on which employee works where. For instance, my bike purchase (back in 2020) was amazing but this experience was just average. Aside from minor things like that, I am still going to give the Roseville Dick's Sporting Goods a respectable four star rating.

Dark changing room that often have to wait longer than should for someone to open…read more Asked to try on two pairs of shoes, two sizes the same shoe. I was brought two boxes of one shoe in each. She had disappeared and there was nowhere to be found so that I could ask for the other shoe. Found another sales person and was told that both of them had a display pair somewhere in the store. I don't know if she expected me to go and find it, but they were the exact same shoe with two different sizes and then they couldn't find the mate for one. And the one that we could find was dirty so I don't know if I was expected to buy a dirty shoe anyway. That's the impression I got when asked. Something about finding another shoe string. I got tired of waiting and decided to go somewhere else with better customer service. One thing, cashiers have been very competent during past visits.

It's really nice having a Big 5 in Lincoln--super convenient and the parking lot is large…read more The store is on the smaller side, but they still have a good variety. It's a great spot for quick, last-minute needs. One downside is the shoe section. Especially during sports season, it feels like they're always out of the sizes we need. Cleats are the hardest to find, which is a bummer because their prices are usually better than other stores. Customer service could be better too. Every time we go in, the employees are hanging out at the front chatting and don't really offer help.

Stopped by big five since they're right here in town. There's a kid texting back in the shoe…read moredepartment in one of the chairs and as soon as I come around, he gets up and goes into the back room and stays there. He finally comes out. I ask him if the mates to the wall shoes I'm holding are out on the floor. He says yes and goes back to the back room. Stays there, I go to the front desk and ask where I can find the mate because I'm not seeing it out there. She calls to the back room he comes out can't find the other shoe finally finds it and then pretty much hides between two aisles to finish his texting.

Cool place to get running shoes, clothing and more. We stopped by to browse their shoe selection…read moreand pick up a pair of Balega socks (my fave). Reminisced about our first time walking into a running store 15-20 years ago and being fitted for proper shoes. Glad this place is close by for new runners too! We talked with the employees about fun races we've done in the past, including Disney, Cowtown (now Urban Cow), CIM, Shamrock, etc. Good memories. Convenient location, a few steps away from Marco's Pizza and Icing on the Cupcake, where we were actually headed, lol. Prices seem like normal retail prices, so you're not saving any money but at least you might get it faster than ordering online. Found out they have a running group on Sundays that does a few miles together. Might be fun to check them out!

Good selection of running/walking shoes and good customer service. Was able to get in and grab a…read morepair of comfortable Asics walking shoes that feel fantastic.

This new store is the real deal, with great baseball gear options and awesome batting cages! My…read morewife and I brought our son into the new Baseball Addicts location and were welcomed right away by the owner. He took the time to walk us through several bat options and even let our son test out his new bat in the batting cages after we bought it. The whole experience was fantastic, and you can tell they genuinely care about helping kids enjoy the game. Our son is excited about baseball again, and we're all looking forward to coming back for more cage time. Highly recommend checking this place out!

Baseball Addicts - More Than a Facility, It's a Family!…read more If you're looking for the ultimate indoor baseball training experience, Baseball Addicts absolutely knocks it out of the park! From the moment you walk into their brand-new 12,000 square-foot facility, you can tell this place is special. The space is incredible and features a full-size indoor field, HitTrax, seven batting cages, and plenty of room for athletes to train at every level. Whether you're sharpening fundamentals or preparing for competitive play, they have everything you need under one roof. What truly sets Baseball Addicts apart is the heart behind the business. Family owned and operated for over three years, they lead with a genuine spirit of service. The staff is not only friendly and welcoming, but extremely professional, knowledgeable, and focused on safety. It's the kind of environment where parents feel comfortable and athletes feel motivated. Their pro shop is another standout feature, offering glove repair and restoration services that bring your favorite glove back to life, plus custom hats and uniforms that let teams represent with pride and style. With over 3,500 loyal followers and growing, it's clear the community trusts and supports what they're building. They also offer memberships and coaching, making it easy for players to stay consistent and continue developing year-round. Baseball Addicts isn't just a training facility -- it's a place where athletes grow, families connect, and the love of the game thrives. If you're serious about baseball and want to train in a safe, professional, faith-centered environment, this is the place to be. Highly recommend!

After calling Dick's Sporting Goods to ask if they sell fishing licenses, they recommended…read moreTurner's, located on the street behind them. We had never been to a Turner's before, but I was expecting a bigger store. It's small but mighty, filled with fishing and hunting gear. The young lady at the front of the store immediately welcomed us in and asked if we needed help. She was pleasant and efficient with getting the fishing license for my husband. We walked around the store for a quick browse. Most of the other employees were busy helping other customers at that moment. Can't really speak on the inventory or the prices, compared to Big 5 or Walmart, but at least we know what to expect from Turner's Outdoorsman. Check them out as an alternative to the big box stores.

It's nice to come to a place where the employees are knowledgeable and happy to help. We've been to…read morethe bigger box store to look at guns and it can be a long wait to get help. And when it's your turn, you get rushed, argh! Not here. We just came to look at some Glocks and bought some gun cleaning supplies. The store has a nice inventory of all your sporting needs. They had pretty much everything you find at the box store but in a smaller, organized space. The employees were friendly and eager to help which will have us coming back.

This is a solid REI. The staff on the floor was helpful and helped us to locate the items we were…read morelooking for since we weren't familiar with this location. The gentleman at the register (wish we'd remembered to get his name) was exceptionally polite and professional. REI's can be hit or miss, but this one is definitely hitting the mark.

I've only been here twice. First time was to check out the selection for a Cargo roof box and rails…read morefor my vehicle during the Memorial Day sale. My husband and I have no idea what we were looking into but the staff is very helpful. I believe it was Bill who helped us make a selection. I didn't know what the right fit would be for my vehicle. He was very informative about the products and promotions available during that time. I took some time to decide on what I wanted and ordered online. We went to go pick up my cargo roof box and rails. We wanted to have them install it for us initially but the services were not available due to the waitlist. I forgot the man's name who helped us but he quickly taught us how to put everything on our vehicle since it couldn't fit inside the car to take home. I would definitely would come back again since the customer service was amazing. I also got the best deal for my roof box compared to other places during the sale. They have a great selection of outdoor gear that I would like to buy. Store was clean and organized well. Thank you for your help in making the best decision especially for an expensive product.

Bought 2 Cannondale Tesoro's from this company . I lost the battery key . They were less than…read morehelpful in remedying this situation . I'm just a customer who paid over 5K for two bikes, You'd think they wold want to take care of me , hoping for future sales, but if you're not going to back up and support products you previously sold me, I won't be back . I called three different blue zones in two different states and was treated poorly at all locations. Terrible customer service. Do yourself a favor, go to REI, they were friendly helpful and said this isn't the first time they have rescued a stranded Blue Zone customer. They had my problem solved in less time than I was on hold at the Roseville location of Blue Zone.

Cool seasonal sports shop that caters to the outdoor activity of the moment. They have ski and…read moresnow board rentals, hiking shoes, paddleboards and lots of outdoor gear. Prices are good and often really good. I wish the carried more backcountry ski gear but that's becoming harder and harder to find at ski shops.

I love this store and am so glad we have a Big5 here in town. The staff are always helpful whether…read moreyou are shopping, buying, and/or returning. We opt for Big5 over other places because you can find great prices here. Dick's Sporting Goods has a significantly vast selection however the prices can be through the roof. Thank you, Colton! Thanks Lance! Thanks Louis!

I am 45 years old, Big 5 has been around my entire life. Customer service used to be amazing,…read more. The entire store but especially loved the shoe department. They would help fit you, help you find the best shoe for your needs, check the fit.. The works. In recent years it's changed but today was the WORST. I took my 16 year old in who has scoliosis and different lengths in her legs which causes bad pain. She's at the age where her feet are done growing so time to get some good quality shoes. I expected service like it used to be, I expected to be helped. What I got instead was a rude teen? Early 20s punk who could care less about giving actual customer service. Ask for a recommendation on a good walking shoe? Response "I don't know check the wall". Ask if they have a size of a shoe "I brought out a bunch in her size, that's what we have" ... Yet he claimed he would check the back if I had any questions.. Guess he changed his mind? Part of me wishes I would have just walked out and checked elsewhere but again MY DAUGHTER IS IN PAIN WHILE WALKING so I didn't want to drag her store to store. My husband used to go in yearly for his New Balance update,.. When we got home and mentioned it to him he was "this is why I stopped going... And just use A@azon". I know times have changed in recent years but to me it's sad that a previous amazing store known for good service no longer cares. At this rate I don't know if they are the next old school business that will be the next one extinct.

Super cute shoes! Kind and helpful people working there, particularly a person with a photo of Kobe…read moreand Gianna Bryant on their lanyard helped find the perfect shoes for my graduation. Would recommend! Quality and care (p.s. adorable baby shoes!)

I have been to this Champs store several times - and the reason I keep going back is for their…read moreexcellent customer service. The employees are excellent, and offer very helpful advice on sizing, etc. You could go to most stores in the galleria mall and not find a person to ever help you. I've never had that problem with this store. Highly recommend.