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    DICK'S Sporting Goods

    3.2 (136 reviews)
    Open 9:00 am - 9:00 pm
    Updated 2 months ago

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    Reviews With Photos

    NordicTrack 2450 Treadmill
    Eric C.

    Nothing beats good ol' fashion customer service. My wife and I tried to take advantage of a promotion, by ordering a new NordicTrak 2450 online through a third party app and Dick's Sporting Goods. After reading some fine print, we realized we weren't able to complete the process Online, so we ventured out to Dick's to buy ourselves a treadmill. When we got to the store, Joey found us looking over the floor model and got us a code so we could try it out. After both my wife and I tinkered with it, running and walking, we told Joey we wanted one. And we also wanted it delivered and setup in our home (part of the promotion). There was a little confusion regarding the inventory, but after some networking around the store along with the store's manager, James, it was determined that the model we wanted was not readily available in store. So Joey got on the phone with the Folsom store and got us squared away with the promotion we wanted along with delivery and setup. Yes we had to travel over to the Folsom store, but Joey and James made the arrangements for us very easy--and James gave us a $25 Gift Card for the waiting and travel we had to go through to get our machine. We will be returning. Big thanks to Joey and James for the exemplary service! Now... Time to get some miles in...

    Wanda G.

    This store is HUGE! It's right by the Costco in Rocklin. Large parking lot with plenty of parking. The store is big, bright, colorful and well organized. Several employees stopped to ask if I needed help which was very nice. In addition to all the normal sporting goods things, they have a lot of athleisure clothing from well known brands. They also have the largest selection of Stanley cups I've ever seen... All the Yeti products and lots of Bogg Bags too. It's just not for hard core sports. I purchased a lovely jacket that I will wear anywhere. They have a large kayak area too. There is Kings, Raiders and 40ers merch. Great place to buy a gift for the sporto in your life! I will be back. The check out was smooth and everyone was friendly and helpful.

    Marucci Rake club bat

    Unethical pricing practices adopted by DSG. The first time I have experienced price is marked off higher. When I checked the sticker price of Marucci Rake club Maple bat, it was listed as $49.99 and it was crossed out. At the checkout, it rang as $69.99, 40% higher than the actual price. When I requestEd to talk to Manager, he wouldn't even bother to come and talk and passed the message stating that price can't be adjusted. If you see any sticker prices crossed out, then you are paying 30-40% higher price than the listed price.

    Mark helping with the bikes! Safety first!
    Amy S.

    I went in to purchase two kids bikes and worked with Mark. He was helpful and knew so much about the bikes! Excellent 5 star service!

    Henry M.

    Very nice store on the inside, prices are on the high side " gatorade plastic bottles for $20" but they do have a big selection. I came in looking for children soccer cleats, they have a pretty big selection as well as all the accessories that you can think of. Plenty of parking outside with easy access.

    Only 20oz

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    5 months ago

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    11 days ago

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    7 months ago

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    4 months ago

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    2 years ago

    We've never had one bad customer service experience. Online ordering and pick up is easy. This store is clean and well organized.

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    1 year ago

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    1 year ago

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    3 years ago

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    4 years ago

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    3 years ago

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    1 year ago

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    9 months ago

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    1 year ago

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    11 months ago

    My Dad recently bought me a Mountain Bike from this location, the people there were so kind and gave us great service, many thanks!

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    11 months ago

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    2 years ago

    Though I made no purchase because the gym bags are expensive the employees are very helpful.

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    1 year ago

    Nice customer service. They were helpful with my son and getting the right football gear.

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    3 years ago

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    3 years ago

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    2 years ago

    Went in to get a mountain bike and they are awesome! They even put on the extra items I purchased.

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    2 years ago

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    7 years ago

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    4 years ago

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    2 years ago

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    Page 1 of 4

    Ask the Community - DICK'S Sporting Goods

    Review Highlights - DICK'S Sporting Goods

    Mark was super helpful and went out of his way to make sure we got what we needed.

    Mentioned in 3 reviews

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    Sportsman's Warehouse - 50% off select styles of sandals & water shoes as of 9/8/24

    Sportsman's Warehouse

    2.8(290 reviews)
    2.0 mi
    $$

    I like this location fine! I was wondering why it gets rated so low and it looks like it's…read moreprimarily been a customer service issue. The only bone to pick (that I can tell) would be that if you need help on the floor, you sometimes have to comb the place for it. In their defense, the place is so large that they'd have to be significant overstaffed in order to feel like help was easily accessible. Pretty typical in the super large warehouse sized stores. They seem to have the things we need and when we need them. Customer service is friendly and helpful (thank you, Alex). Decent selection and prices seem competitive although I'll admit I haven't bothered to price match too much.

    Another terrible experience. You guys wanted me to give you another chance, and the result was just…read moreawful I had cancelled the gun purchase, but the ammo did not get cancelled. It was confirmed to be at the store. JUST LIKE THE GUN WAS. I receive multiple emails that the ammo was available to pick up. Went to the Rocklin store to pick up the ammo on 08/22/26. We signed in to the digital queue. But that didn't matter because they weren't even using it and just helping people that walked up to the counter. After FINALLY being asked to step up for assistance, I gave him my name, id, and order number. The gentleman then took my id to the back to "locate" the order. THAT TOOK SEVERAL MINUTES. He then walked around the store for a few minutes, with my ID in hand. Finally he came back to the counter and said that the order was not in the back and did I mind if he pulled the Ammo order off the shelf. And I was perplexed ?? Why are you asking. ?? Just pull the order. Why wasn't the order pulled and ready LIKE THE EMAILS STATED IT WAS!!! He then COULDN'T LOCATE IT ON THE SHELF AND I HAD TO SHOW HIM THE AMMO AND WHERE IT IS . We did not see it. And he then went in the back AGAIN WITH MY ID IN HIS HANDS. I asked him for my ID back since I didn't want him to set it down some where as he tried to "locate my order". After several more minutes, he told me that he could not find it. At that point, I asked to cancel the order and to speak to the manager. The associate said he already notified the manager, who was also aware of the gun/ inventory issues I had previously. I STILL DEMANDED TO SPEAK TO THE MANAGER. A few more minutes went by when he decided to come out. The manager was extremely rude and you can tell my his attitude and he disheveled clothing that he did not and does not care. I stated my complaints again and noted that they were the ones who did not cancel the order and accepted it. He then proceeded to say that THEY NEVER GET THIS AMMO TYPE IN HIS STORE. And I said someone in his store approved/accepted the order. He claimed that he had no way of checking who accepted the order. And I simply said that was no excuse and this whole situation was handled extremely poorly. He then said " Well what do you want me to do". Sir, I want you and your store to get your shit together, AND DO YOUR JOBS so I am not wasting my time with people who clearly do not care when there is an issue that they caused. Managers who act like this when the issues are caused by them, their stores, and their employees have clearly lost the plot. And to continue on with his rude behavior, after looking dead at my husband and speaking to him, he then cuts my husband off mid sentence to say "I was talking to her". Sir, you are looking at my husband, and talking, he was thinking that the conversation had been directed to him. He then asked WHAT I WANTED TO DO ABOUT THE ORDER. Not only were you aware of the issues with the gun inventory , you did not take the time to verify if the remaining items on the order were in stock at YOUR FUCKING LOCATION??? You have the audacity to ask what I want to do with an order of Ammo that you just said your store never gets. Like I'm supposed to leave this order open with you all having my money and me not having any ammo. I asked that the order be cancelled and my money refunded. I received and email today from Sportsman Warehouse that my order was cancelled because it was ABANDONED. How the fuck can I abandon an order for an item that was NEVER THERE AND HAD NO INTENTION ON BEING THERE. Basic customer service is all I was asking. Nothing free or discounted. I wanted the items that I paid for and was confirmed to have been there. What a fucking shit show.

    Photos
    Sportsman's Warehouse - Yeti 30 oz tumbler sipping lid

    Yeti 30 oz tumbler sipping lid

    Sportsman's Warehouse - Hydroflasks on sale on 6/12/24. Check their website for current sale prices.

    Hydroflasks on sale on 6/12/24. Check their website for current sale prices.

    Sportsman's Warehouse - Outside Sportsman's Warehouse - Guaranteed best prices

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    Outside Sportsman's Warehouse - Guaranteed best prices

    REI - REI's Biggest Sale of the Year for REI Co-op Members lasts until 5/27/24.

    REI

    3.5(164 reviews)
    0.9 mi
    $$$

    This is a solid REI. The staff on the floor was helpful and helped us to locate the items we were…read morelooking for since we weren't familiar with this location. The gentleman at the register (wish we'd remembered to get his name) was exceptionally polite and professional. REI's can be hit or miss, but this one is definitely hitting the mark.

    I've only been here twice. First time was to check out the selection for a Cargo roof box and rails…read morefor my vehicle during the Memorial Day sale. My husband and I have no idea what we were looking into but the staff is very helpful. I believe it was Bill who helped us make a selection. I didn't know what the right fit would be for my vehicle. He was very informative about the products and promotions available during that time. I took some time to decide on what I wanted and ordered online. We went to go pick up my cargo roof box and rails. We wanted to have them install it for us initially but the services were not available due to the waitlist. I forgot the man's name who helped us but he quickly taught us how to put everything on our vehicle since it couldn't fit inside the car to take home. I would definitely would come back again since the customer service was amazing. I also got the best deal for my roof box compared to other places during the sale. They have a great selection of outdoor gear that I would like to buy. Store was clean and organized well. Thank you for your help in making the best decision especially for an expensive product.

    Photos
    REI - Biggest Sale of Year for REI Co-op members lasts until 5/27/24.

    Biggest Sale of Year for REI Co-op members lasts until 5/27/24.

    REI - Biggest Sale of Year for REI Co-op members lasts until 5/27/24. Hydroflasks 25% off.

    Biggest Sale of Year for REI Co-op members lasts until 5/27/24. Hydroflasks 25% off.

    REI - Parking lot

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    Parking lot

    DICK'S Sporting Goods - outdoorgear - Updated August 2026

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