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    D'eramo M Edward, DDS

    3.5 (4 reviews)

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    Lucca Oral & Facial Surgery

    Lucca Oral & Facial Surgery

    4.3(28 reviews)
    5.9 miBack Bay

    I have a lot of dental issues, I've always had them all my life. I've dealt with many dentists,…read moreendodontists, and oral surgeons. I have had dental extractions performed by three highly renowned oral surgeons in three different cities: DC, San Francisco, and now Boston, and this is the first time of all those procedures that I was not in significant pain beyond two days afterward. Dr. Lucca is extraordinary. Not only does he have impeccable bedside manner but his kindness, grace, and compassion, especially during what was an emergency procedure for me were extraordinary. His surgical expertise is on another high level caliber entirely. I stopped taking pain medication on day two, and by day three I was in minimal pain. Given my past experiences, I was honestly so shocked that I scheduled a follow-up office visit just to make sure nothing had gone wrong because I *wasn't* in pain anymore. How oxymoronic is that? Dr. Lucca's precision that I could observe during my surgery (this was a local anesthesia surgery), his reassuring explanations, him answering my innumerable questions, and his calm demeanor completely changed what I expected from oral surgery. He truly made me feel at ease, reassured, and relaxed. For the first time ever, in that I can remember, I walked away from a dental extraction surgery experience feeling genuinely cared for instead of traumatized. That says everything. I cannot say enough wonderful things about the front office staff as well -- Raquel, Courtney, Bossie, and Hailee were all incredibly professional, caring, calming, and kind. I came into this office in intense pain with anxiety levels soaring higher than a kite, and every single person made me feel genuinely seen, heard, validated my feelings and pain, and made me feel cared for. That matters more than people realize, especially when you are facing oral surgery and already terrified. I am also seriously impressed by the office's technology and communication systems. You can text the office instead of calling, and they respond incredibly quickly, often within 15-30 minutes. As someone who dreads phone calls, that alone was amazing. I am never calling them again, it's only going to be all texts. Like how easy and amazing is that!!! I think all doctors' offices should employ this technology. It should become the standard in how we communicate with doctors instead of phone calls. Dr. Lucca's Oral Surgical practice truly has it all: an extraordinarily skilled surgeon (Dr. Lucca) paired with an exceptional support team. The follow-up care, attention to detail, compassion, professionalism, and surgical skill are simply unmatched. If you have dental anxiety, need an oral surgeon, or want meticulous, compassionate care from beginning to end, I cannot recommend Dr. Lucca and this practice highly enough. I genuinely do not have enough words to express how grateful and impressed I am. Thank you so much, Dr. Lucca (and Racquel, Hailee, Bossie, and Courtney!).

    I just want to share my negative experience with this office and warn other possible clients. They…read moretold me that I have to pay upfront and that they bill my insurance afterwards and then I get reimbursed by the insurance. The consultation was billed to my dental insurance and I received a reimbursement (without the co-payment amount). Next I had to get a procedure. I was told the same thing. First I pay upfront, then they bill my health insurance, which will reimburse me. Yes, they may have said they are out of network but they did not tell me to call my insurance first to approve the procedure. When time past by and I did not get the reimbursement I checked with my health insurance and the claim was denied because it was not pre-aproved. Shouldn't they have told me I should call my insurance ahead of the procedure? Don't they deal with insurance providers all the time and should know of the steps? Or were they concerned the claim was going to be rejected and they did not want my business to go somewhere else where it was covered? Hum.... They make you sign a lot of legal papers that they say explains everything. By the way, after the procedure the doctor did not fix my problem and told me I could go see another doctor.

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    Lynn Oral Surgery

    Lynn Oral Surgery

    3.0(14 reviews)
    4.7 mi

    I have never written a negative review before, but my experience with this practice warrants it…read more In March 2026, I saw Dr. Pullano, who performed a biopsy of my tongue. When I later called for the results, I was told it showed a precancerous lesion. During that conversation, Dr. Pullano presented me with two options: return every three months to monitor the area, or pursue laser treatment. I chose the latter. She made a referral to Brigham and Women's Hospital for the laser procedure but was unable to answer basic questions about the treatment itself, including how many treatments would be required, whether it was painful, what recovery would involve, or other information a patient would reasonably need in order to make an informed decision. Shortly afterward, Brigham and Women's informed me that they did not, in fact, offer the laser treatment. I then called Massachusetts General Hospital, Tufts Medical Center, and a physician affiliated with Massachusetts Eye and Ear--all to no avail. I called the office again requesting another referral to Brigham's, assuming they would have more resources and knowledge of available treatment options. The person I spoke with asked whether I wanted to be referred to Tufts. I explained that I did not know which oral care center was most appropriate, and asked that they consult with Dr. Pullano and make a referral based on her clinical recommendation. I was also told Dr. Pullano would call me back. No referral was ever made, and I never received a call. Over the following weeks, my calls to the office went unanswered. On two separate occasions, I was told Dr. Pullano would call me back by the end of the day. Both times, no call was received. I also left messages for both the assistant manager and the manager, none of which were returned. It ultimately required me driving from Boston to Lynn in person before the receptionist contacted the manager, Jeff Bazille, in their Peabody office, who then agreed to look into the matter. When he finally called me back the following day--now in May--he was unapologetic, apathetic, and at times condescending. He essentially repeated the same unsuccessful efforts I had already made to locate the laser treatment elsewhere, only to confirm again that it was no longer available. No meaningful guidance, referrals, or alternative treatment options were offered. Most concerning was that I had to suggest he consult with a more senior oral surgeon regarding other possible treatment options. As a patient told she has a precancerous lesion in a less commonly understood area, I should not have had to navigate this level of uncertainty and care coordination on my own. As a social worker, I could not help but reflect on how concerning this experience is in a community like Lynn, which serves a richly diverse population, including many residents who may face language barriers. My on-going difficulty obtaining timely follow-up care and clear communication raises concern for other patients who may be navigating additional barriers. I sincerely hope this practice improves its communication, follow-up, and patient advocacy moving forward.

    I'm very sorry that other patients have had negative experiences here... It's been the opposite for…read moreme. I won't go anywhere else. Well.... due to a fall I'd had unfortunately I needed to return far too soon. My appointment was yesterday. When I walked into the Lynn office it was clear to see that there was standing room only. Not an issue because when it was the actual time for my appointment I was brought in on time. saw Dr Jurgens for what in doing the math my 3rd time? Cheerful in greeting me, she noted my last visit in September of last year. I said....yes, but I'm back way too soon! Her response was - it's going to be alright. It's unpleasant but we know that people don't come here because they want to. She and staff obviously keeps notes. She brought up how past visits were handled, took a look at the problem & within minutes I had a plan of care. Then 2 prescriptions and instructions. All correlated quickly & perfectly. She even walked out to the waiting area. I can understand why shes quick. .this is a busy practice and she needs to be. People are usually in extreme pain and usually need extractions. It can be very traumatic. It's probably best to be quick & just get it over with.

    D'eramo M Edward, DDS - oralsurgeons - Updated June 2026

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