This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

We love MGM, always a great experience when we visit. We were passing through Springfield and…read moredecided to stay to see the 4th of July Fireworks at the river. We already booked a room at a different location before we knew the MGM was there. We utilized our MGM cards (MGM really supports Veterans) for parking (did not have too as it was free-LOL). We parked, toured the casino, grabbed a sandwich and took advantage of the clean restrooms. We were at the Riverside park when it started sprinkling, so went back to parking garage. We found out they had a free party going upper level of garage with a cover band. We listened to the band, grabbed some food hot off the grill for a reasonable price and prepared to view the fireworks from the cover of the garage. Mother -Nature had other plans, weather turned nasty, band shut-down, and for safety we were moved to lower levels. We still saw the fireworks and exiting afterwards was not terrible. The Staff from Security to Food Venders were polite and helpful the whole evening. They saved our families 4th of July in Springfield.

Eh - it was ok. It's in a sketchy part of town. I pulled into a parking spot and saw two guys…read morewalking over to a car and picked up drugs... This was confirmed when I heard them talking about how much money each of them would make off of it in the elevator. I have been to many casinos including MGM and even though casinos probably have drug deals - they are by people smart enough to be discreet and not talk about it in the hallways and elevators. Not here! Springfield has a lot of Violence and drug activity and I am surprised that MGM built a casino there. They should have kept their brand at Foxwoods. Inside the casino the layout is pretty tight, slot machines are very close together. We didn't try any restaurants because we had just come from dinner. We didn't stay long - didn't like the vibe. Most likey won't go back. Seriously - sketchy. Other reviewers are right.

As soon as I checked in my experience was mediocre. My room was prepaid, yet I still got charged…read more It took a week to get the money back on my card. The room itself was ok. Nothing special. When I used the pool there were a bunch of dead insects floating in the water, which is strange because the pool is indoors and enclosed. The breakfast was room temp and tasted kind of stale. The last straw for me was when I was checking out. I went to leave out of the side door. I had two rolling suitcases in my hands and as soon as I opened the door, a homeless man pushed past me saying hi over and over. You could tell something was off. Come to find out, he broke one of the automated doors at the entrance and the police had to be called. I'm glad I left that day because the situation made me feel unsafe.

We had a very nice overnight stay here. The front desk folks were pleasant. We had a room on the…read more5th floor. As others have noted, this is in an older area of downtown Springfield. The Mass Mutual Center is across the street, and MGM casino is a couple of blocks away. We were able to walk to a fantastic restaurant, Nadim's on Main Street. There is quite a bit of restoration going on of the historic city blocks. Our room was comfortable, the beds were great, and the bathroom was squeaky clean. We found a parking space in the smaller lot right behind the building. The included hot breakfast was ample, with a good variety of items. This is definitely one of the better Holiday Inn Express properties we have stayed at, and I am a platinum IHG member.

This is my second time staying at this hotel. I stayed here two years ago, October 24. It's a great…read morehotel if you have to spend more than a day and you are with a group of people. so there were three of us in the room and we were there for an event that was weekend long and it's great because you'll have a a refrigerator to store your food and your kitchen so that you can prepare things you need not only in the room but for events we were attending so that was great. The service is great. They have a really good breakfast in the morning downstairs French toast and eggs, fruit, yogurt and do much more you can make your own waffle. There is coffee and tea all day long and again the service at the front desk is great they help with information and directions. It was superb. We really enjoyed our stay. We will be back in October. The only downside is that the room smelled stale and the television in the living room didn't work.

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

An excellent choice for our third night in Massachusetts. Hampton inn is the home of Hilton…read moreHeavenly Beds. I expect that and get it. Quiet room and a guest laundry on site on our floor. So easy to take care of business while we are here. We are prob going back to the Brimfield antique show tomorrow, long day, we may come back for another night. We ll see. Update The night went well. The included breakfast was nice but not hot and no microwave. The coffee was light roast So I ll be at Starbucks next. So a 8 out of 10.

Marcus Was very nice! He was welcoming and very helpful! Thank you Marcus! The entire staff was…read morewonderful, Marcus just stood out to me because he was very nice.

This was the last stop on a four day college tour with my granddaughter and I'm glad it was the…read morelast because it wasn't good. The first person who greeted me was okay, and the bartender was okay - but after that it went downhill FAST. We had gone to bed early - after a dinner that was notable in that we thought it was a recommended one that was close - but it was a ways away on the freeway. Not a big deal, but curious. Once we headed up to bed it was like a circus started. There were young kids running along hallway, screaming, etc. After 9 it turned into a super noisy bath - felt like it was in our room and was loud, and the water seemed to go on forever. I'm not sure of the correlation, but this morning all we wanted was a hot shower before we hit the road - water ran, ran, ran - no hot water. Called down and was told - and I'm not making this up - we can move you to another room if you want a shower. I kind of thought that was the epitome of how to not deal with a customer, but then when I mentioned the kids making noise the comment was "well, you didn't call last night so we didn't know it was noisy". Yup - that is right. I should have but instead I tried the softer way by opening the door and asking if they could be quiet.

Absolutely amazing... from the moment I walked in, they were extremely welcoming. Went to the bar…read morefor a drink, KIM was amazing, the most personable and sweetest bartender. I highly recommend this hotel.

Newly built hotel with fashionable and modern bedding…read more After driving all day, it was nice to pull into the hotel and not be charged with a parking fee. The lobby was large and in charge. I walked up to the front desk, checked in and was quickly given the room key. Then I was whisked up to the room in a new elevator. The room was large and the bedding was comfortable. The bathroom sink was pretty modern, I had to lean into it to brush my teeth. No complaints, I zipped in and zapped out. Thanks Marriott! PS- become a rewards member. It's free!

I'd honestly recommend the Residence Inn West Springfield, located a mile away by I-91 and far…read moresuperior in every way, Luxury Apartments vs. This... As a frequent Marriott guest, I always compare properties (Courtyard, FairField, Residence Inn, AC Hotels, Sheraton, Renaissance, etc) and their local franchise reputation, This property has a cheap feel similar to a Holiday Inn Express, Completely Open cash drawer at the front desk Upon check In, Not a manager to be found, female employees yelling in the back Front Office . Showers are terrible compared to every Courtyard I've stayed at since 2009, If you expect a quality Courtyard Marriott for the price it's not worth it, Sorry Residence Inn West Springfield is far quieter and nicer than this Patel property

I stayed here for one night while in town for a work training. Check-in was quick, which I…read moreappreciated. My company had prepaid for the room, but they still tried to charge me over $300 for some unclear reason so I shut that down fast. The room itself was spacious and comfortable. I especially appreciated the strong water pressure in the shower which is always a plus. I didn't try the breakfast, so can't speak to that. The hotel has a pool and fitness center, but the hallway by the pool was constantly wet from people going in and out. One thing that really bothered me was the elevator inspection certificate (I always check for some reason haha) it was expired (since 2024). Overall, not a bad stay, the room was nice.

We stayed here for a visit at the basketball hall of fame…read more We had a spacious room at the corner with king bed and has a double door. Place looks it needs updating for the carpet and new wall paint as it was teared. I dont know if the staff are thinking "it is not my job" but there was a puke on the entrance and the dining area and i saw a staff just in here phone so.. that says something. Anyways, the stay was nice overall4 star and i used the gym which is neat and clean

Do not waste your money at this hotel. Very old. Very basic. Very motel 6 vibes. Not demure. For…read morethis to be a Marriott property, I was baffled at the lack of professionalism, cleanliness, and service. And don't even think about emailing the general manager, he will try to throw Marriott points at you that compensate for nothing. As of now, it's been 3 weeks and I still haven't received the additional 10k points for the substandard lodging.

The hotel itself is nice, the beds are comfy (wish they had different pillows - only soft, no…read moremedium or firm) but the real issue was "privacy". Whenever I ordered food to be delivered, they would stop the delivery in its tracks and I had to go to the front desk instead. When I questioned why the delivery wasn't being allowed to do the job I paid for, their excuse was that they "value the privacy of the guests". If I valued my privacy, I wouldn't have given out my room number for delivery. I had to just hope no one took my food or mixed up our meals. No microwaves in the room either, which is always a bummer.

Conveniently located at the Hazard Avenue exit off I-91 in Enfield. We had a great stay. Clean…read moreroom. Plenty of parking. Friendly staff. Next year when we go to the train show, we will definitely come back.

Incredible stay on a busy weekend. There were two events happening this weekend a kids hockey…read moretournament and a dog show. The hotel was pretty full and the staff did a great job. They were all friendly and helpful. Everything was managed very efficiently and despite being busy everything ran smoothly. The hotel itself has a couple years on it (not old enough to need a remodel) but was well maintained and really nice. Everything was clean and didn't show signs of wear. The bed was extremely comfortable, my wife and I slept like royalty (which is not usually the case even at home). The bathroom was well maintained and spacious. Lastly the breakfast. While it had the normal "Hilton" layout the quality was better than usual. Sure the scrambled eggs were the typical powdered eggs but there were options that were unique. Such as the French toast sticks, lemon poppyseed and blueberry scones, zucchini nut muffin and a few other things I can't recall. Definitely recommend staying here and I am adding it to my Hilton favorites in case I am back in the area. If you stay I hope your experience is as good as ours was.