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    D-Patrick Motoplex

    2.7 (41 reviews)
    Open 8:00 am - 7:00 pm

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    Gina R.

    This is a review/response to the response they tried to throw under my review. Now what we are not going to do is clarify a situation that YOU were not apart of...okay. I know what happened with my tire, it's my car and I was driving. I stated the service department, Ashlyn to be exact said that if the tire came the following Monday without delay from the hurricane that the tire would be put on and would have my car back that day. If you're a customer somewhere and are told something will be done if it has come, do you not expect that it be done? I had to call to even verify if the tire came. Then was told it would be a day or two. That is unacceptable when there was no delay and I was told MONDAY. Do you agree? So therefore nothing to clarify with that situation to come back with an excuse to my review because it is true and you all know it. Another thing the ONLY reason I got a loaner was because I griped about it...when you buy a car and told you'll have a loaner when it's at Volkswagen because you got all the bells and whistles since it sounded good...yeah that was a lie. It was like pulling teeth, then lo and behold a loaner appears out of thin air. You all didn't "graciously" loan me a vehicle lol. It was like I had to complain about something to get the respect and service I deserve and paid for. Again with excuses I understand there are agreements...I have rented vehicles and have had loaners before. I have also worked at a dealership in the service area so I'm no dummy ;) please your silly excuses to make my review not reliable isn't working. As to the rental agreement that is not what was stated to me or how it was stated nor was I told UNTIL getting there that a credit card was needed. When I had already sent personal information over text. Why wasn't I told about this? That's my problem there needs to be better communication. Mentioned needed was license and insurance but what else was needed? A credit card which was not told to me up until the transaction. The fact you all cannot see the issue makes a whole lot of sense to me now on how the service department is not up to par or have any idea how to treat customers. Please if you're going to respond take accountability to the issues addressed instead of throwing out excuses to make yourselves look better when in fact you all were the problem, not me. Again this is why I have not and will not be back at the Evansville location. Your lack of compassion to my complaint even shows perfectly how you all feel and take criticism...not well.

    Every single day since I met Stephen, he has engaged in auto fraud, deception and much more, D-Patrick will answer for this. I can prove all
    Christopher D.

    We live in Georgia, and one day we found a good sale price being advertised from D-Patrick located in Indiana. So my wife and I contacted the used car sales of D-Patrick. Our salesman requested a $500 deposit, so we provided our Credit card number, and all information, and our salesman confirmed that our deposit will keep the vehicle from being sold to someone else. A very short time later, we agreed on a final purchase price. and we bought the car. So the deal was set in stone and past the point of no return, as both parties were now under official contract obligations. We even received messages from the dealership celebrating our successful purchase of the vehicle, and with celebration in his tone, he said that he arranged for Loyal Transportation to deliver our new purchase to us. Okay, so then I get a call from D-Patrick finance department, his name is Stephen Schweikarth, Stephen congratulated me on my purchase, and collected correct spelling of my name and address, and he said he hired a notary who is located in Georgia simply to notarize the invoice. Up to this point, everything was fine, and my family was super excited, my wife who is a military veteran cried tears of joy, we were so happy that we bought the exact car we were looking for. Later on, I noticed something wasn't normal, because I had requested to see my invoice, but Stephen wouldn't send it, i wondered why? I kept requesting to see my purchase invoice, including the payment amounts, and look it over. As the days passed, I wanted to see my paperwork, I asked to see it over and over, in total I requested to see the breakdown of my monthly payments 28 times, but to no avail. Stephen Schweikarth refused to let me see the payment break down, I found this to be a red flag, and so finally I had to figure it out on my own. I put $10,000 down on the purchase, and I calculated my payments, and I noticed my payments were $39.00 too much. So i called Stephen and asked about the price problem, Stephen told me he had added a $2,200.00 extended warranty on the sale. But I explained to Stephen that we hadn't discussed such a thing. I also told Stephen I was not interested in this huge warranty that we never even knew about. At that point Stephen became extremely high pressure for me to buy the warranty, and he said the warranties are how he makes his living, not car sales. I was still kind of reeling on how could he do such a thing, but then Stephen became more and more irate, I was severely intimidated, and some statements he made seemed to be threatening in nature. Later I sent him a message and said my wife and I cannot afford the huge warranty, I said I wanted to stick to our original deal, and I thanked him for his assistance, then after a few days, i finally got the price breakdown, and the huge extended warranty was still there, So I texted Stephen to send another price break down, but remove the warranty, because we never wanted that, never asked for that, we rejected the warranty, and we don't want to buy it. Absolutely shockingly, Stephen became absolutely furious that I wouldn't buy it, and he became hostile and then Stephen suddenly was severely irate, he was scaring us, and he was absolutely enraged, he was furious, then he said I cannot buy the vehicle without the warranty, and he unsold the car from my family. The problem was we already had bought it, we already got our financing completed, and I also got the cashiers check for my down payment. I cant even start to explain how hurt an disappointed my family was. I mean, this was just awful and I started to feel sick, how could this be? With my whole family crying, I told Stephen that I will buy the forced extended warranty. So, he then said I can buy the car but only if I buy the giant warranty. So that's what I did, and then Stephen sold me the vehicle again after he had just unsold it to me. My head was spinning, and the entire purchase was feeling dangerous, especially after intimidation, threats, and coercion had take place. I knew that what Stephen did was extremely illegal. I told Stephen that I would have been more comfortable if I had bought the warranty on my own. Later on, Stephen spoke to upper management and his constituents about the transaction, and apparently everyone was explaining to Stephen how incredibly illegal this kind of fraud is. So the in another whiplash outrage, Stephen said our family cannot buy the car at all. And now he was unselling us the car again. And its true I am not allowed to buy the car. Then Stephen began bombarding me, and saying the warranty played no part in his actions, and that Georgia was too far, he said the warranty had nothing to do with the breach of contract, and he went on and on trying to convince me that the warranty played no part - now obviously any human being with a brain between their ears can see what happened, Stephen engaged in auto fraud, deception, theft, lying, and just plain and simple criminal behavior. See below

    David W.

    I buy a lot of parts here. The guys are generally friendly. Sales people are always friendly. It's like they want you to buy something The guys in the service department are great. I've bounced ideas off them and they have given honest feedback.

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    Kenny Kent Toyota

    Kenny Kent Toyota

    2.9
    (51 reviews)

    Joe has repeatedly gone above and beyond my expectations of great service. I have a used 4Runner…read moreand frankly am not terribly knowledgable about what repairs are necessary. First, Joe recommended only the most critical repairs and gave me a tentative timeline of when other repairs may be needed. I'd be driving across the country and he made sure I was traveling in a safe vehicle. When I arrived out west in the scorching heat, my engine light went on. I took it to the local Scottsdale dealer on Camelback and they gave me a long list of critical repairs over $3500! They made it sound like my car would drop out from under me if I didn't have the repairs done. I called Joe. He disagreed with the assessment and spoke directly with the Scottsdale dealer. He is amazing. I took the car to a very reputable repair shop that my cousin has worked with for years, IMM Auto in Tempe. Cost for the actual critical repairs, plus a repair that would be needed by next summer, under $1000. My 4Runner is running great! I wish there was a Kenny Kent in every city that I could go to. I trust not only Joe Fredrich, but also the Kenny Kent dealership.

    Avoid the service department here if you value your car's interior. I took my Sienna in for a minor…read moreoil leak, and they returned it with grease all over the driver's side carpet and door sill. They tried to 'fix' it by shampooing the mat, but it's permanently stained. Zero respect for customer property.

    Kenny Kent Scion

    Kenny Kent Scion

    1.0
    (1 review)

    Talked to John Torres about buy in 2015 fusion. Told him I was coming from Owensboro so I wanted to…read morego ahead and see if we could make a deal before I drove all the way down. We made a deal for $12,000. He knew I was coming but the morning I got there he told me he sold the car the night before. Then tried to sell me a more expensive car that just happened to be parked right out front. I was more mad I spent $100 on a rental car because I planned on dropping it off and driving the car back. When I asked him why he let me drive all the way there and didn't bother texting me he sold the car, he lied and said he called and left a voice mail. I knew this was a lie and I called him out on it. The owner, if he really was the owner, came out and tried to help him sell his lie. They said they record every call in and out and could play me the recording. I said okay. They kept trying to sell me more expensive cars and after awhile I asked them if they found the recording and of course they said they couldn't find it. They then said they would send me a check for the $100 I was out on a rental car but I still haven't seen it. Also John sent me a text just before 6 p.m. the night before saying they'd be open 9-6 the next day. By the time he sent that text the car was already sold and he knew it. Everybody knows cars salesmen are lying con men, but the ones at Kenny Kent give the rest an even worse name. Whether you buy a car from them or not just be careful, they will say anything to get you to buy and after that they couldn't care less about you.

    Expressway Dodge Chrysler Jeep Ram

    Expressway Dodge Chrysler Jeep Ram

    2.5
    (40 reviews)

    The most happy and miserable instances in life occur simultaneously while purchasing an auto…read more I have purchased several cars through various dealers, but most recently I acquired my third vehicle, a new Ram Sport, through this Indiana Dodge dealer. In my opinion, the level of service I get seems to decline with each auto purchase. For the most part, they are fairly easy to deal with; if you play hard to get, better deals will come, as with any dealer. If you start heading for the door, especially toward the end of the month, a hundred dollars here and a hundred dollars there will be offered up. This purchase went fairly smoothly, minus a discrepancy of $1500, which I discovered three hours into the process and basically had the choice to either walk away or say "Fuck It, I'll remember this shit on the next go-round" since I tend to purchase a new auto about every five years or so - if I return to this dealership at all. It came down to a "my word against yours," and "what was meant and what was understood being two different things," so, I swallowed my irritation and pressed on with the purchase. I opted for the paint seal, which is costly (between $800-900), but guarantees to protect the paint, especially the front end, from dead bugs. I travel a lot, and so far, they wipe away fairly well - far from the ease the promotional video promises they require you to watch during the sales process. The most irritating post-purchase discovery is that navigation is now an add on. Every vehicle I have purchased in the last 15 years has included navigation, but now it is a costly add on - $500. After speaking to several friends, this seems to be a popular racket among the auto brands. A buddy who just purchased an F150 paid around $1500, a friend with a new Toyota paid $1500, and another buddy was quoted $3000 for a new Audi. Ridiculous. If you are paying $40-60K for a vehicle, that should be part of the standard package. Without it, the elaborate in dash computer system is basically just for unnecessary show. Another irritation was I added some custom options to be installed prior to delivery. In past purchases, I received great deals (waived labor costs for service) on the addition of running boards, etc.; this time, I paid labor costs - a lot of labor costs, to have the items installed. In a separate Yelp post, I reviewed the dealership's Express Lube service department located a block away from the dealership; it is a further testament to the decline in quality of service over the last few years. The sales person walked me through the various options for my new truck and gave me a rather-long tutorial/sales pitch for the new U-Connect system, which is basically Dodge's version of On-Star. It is interesting, but too costly for the amount of service you receive. On my new truck purchase, I was contacted several days later and notified there was an error in my paperwork, so I had to arrange additional time to return and correct the dealership's errors. This delayed the ability to license my vehicle for several weeks. Like I said, not a wholly terrible experience, but far from the quality of my first auto purchase from this dealership in long-past years. If Dodge continues to put out a product that I desire - the upcoming versions of the Ram frighteningly seem very Fiat-ish in styling - I will continue to be a buyer; however, I may have to seek out another dealer who shows me a greater willingness to deal and leave me feeling as if I received the best deal possible.

    Took my 2015 Ram 1500 in to get a grinding noise on the front end diagnosed, they told me the CV…read moreaxles and a differential needed we're bad and needed replaced they quoted price of $5,500. Took it to a different shop turns out it was the right front wheel bearing was bad and cost $475 to replace!! I've been taking my truck out there for years to get service and repairs but they just lost my business

    Kenny Kent Lexus

    Kenny Kent Lexus

    3.0
    (6 reviews)

    Amazing out-of-state purchase experience (purchased from Seattle)! No games, no gimmicks, no BS…read more I made an offer, they countered, I accepted, put the deposit down and the rest is history. I purchased a practically brand new 24' IS500 with only 850 miles on it, L/Certified. I asked for a video of the vehicle and was provided a very thorough walk around. With such low miles, I did put a lot of trust into Kenny Kent Lexus by not having a PPI completed prior to my purchase, the L/Certified gave me piece of mind along with the amazing communication by their team. We communicated primarily through text and everyone I dealt with (Michael and Noah) were always responsive and professional. There were a handful of times where I needed to chat on the phone and again, everyone was helpful, responsive and professional. The car arrived via enclosed trailer, and I used the shipping company that Michael recommended (shout out to Stratton Express) who were also amazing to deal with. This is my 4th Lexus dealership experience (and my 5th Lexus) and by far THE BEST experience I've had to date with purchasing a vehicle. The only thing that would have made it better would have been having a Lexus Yeti mug, someday!! :)

    We were on our way to Evansville when we had a terrible road hazard emergency. We were able to…read morecontinue traveling with the spare tire and made it to Kenny Kent Lexus. We didn't purchase our Lexus there, but their Service Dept Mgr, Tyler, went right to work for us advocating with our road hazard insurance company that didn't want to cover a necessary new tire and wheel. The final outcome, thanks to Tyler, and His service team, we were able to get back on the road in a short time. Kenny Kent is blessed to have Tyler working for them. If I had still been working in HR Recruiting, I would do my best to get him to work for the company I used to work for. Thank you, Tyler!!!

    D-Patrick Motoplex - car_dealers - Updated August 2026

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