Customer service is good. Everyone is happy to help. Waiting time is not long…read more Everyone is ready to help you with your purchase.

I've been coming here about eight or nine years now I like Mr. Dan, very polite very patient does…read morevery good work the other employee tall guy with the ball head very patient very pleasant and very polite now Mr. Dan son on the other hand is very rude to people for no reason a little kindness goes a long way he should be more professional when dealing with the public especially you rely on the public for your money, be a little nicer to people I would hate to see when Mr. Dan is no longer with us. How many people are still going to do business with his son my family will not deal with him

Had a great experience, they were able to replace my Center stone when it fell out and got lost…read morewith something comparable and affordable. I've also used Diamonds by Monet for repairs and maintenance, great customer service and pricing. will definitely be a loyal customer.

I want to start by saying my wife had high hopes for this place based on the reviews. There is a…read morepossibility that the company itself is still good, but unfortunately one employee completely ruined the experience for us. My wife was gifted older jewelry from her grandmother and wanted to have it appraised and possibly resized -- approximately 25 items. She booked the appointment online and was never informed of any appraisal or handling fees. When my wife, her cousin, and I arrived, we received no warm welcome whatsoever. We were about 15 minutes late due to being new to the area and accidentally going to the wrong location, and we apologized immediately. From that moment on, the older brunette woman who assisted us was rude and dismissive. There was no small talk, responses were short and snippy, and the overall customer service was very poor. When my wife asked for an estimate to sell some items and have a bracelet repaired and cleaned, the employee scoffed and said, "Just so you know, this is exactly why I asked how many items you had -- because we charge a fee." I explained that this fee should have been mentioned upfront or charged when the appointment was booked online. I also expressed that she had been rude since we walked in and made us feel completely unwelcome. Management may want to address customer service expectations with this employee. We had every intention of doing business here, but her attitude alone made us decide otherwise.

Great customer service and follow up! Was very happy with my necklace and they even cleaned the…read morecharm for me

Very nice, professional and trustworthy. Bought the Cuban 14k 24" necklace !! Very Nice! The gold…read moreNugget came from Rich Hill in Arizona.

Great place to buy and sell your gold and silver the owners are so kind and helpful and are so fair…read moreyou can trust they are honest peaple they treat peaple like family I'll be a customer for life highly recommend it his place

havent been able to get in for weeks incorrect hours when i go theres always a sign that says…read moreclosed please fix ur hours

TOTAL RIP OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!! My granddaughter…read morebought me a bracelet and necklace for Christmas spent close to $300. Well, the bracelet kept opening and falling off and the chain was so fine I was afraid to wear it. We took it back to possibly trade for something else. They told us we have to spend another $290. WHAT??? I have never heard of your only way to return was to spend more money even if the bracelet was defective. THIS PLACE IS A TOTAL RIP OFF!!! They took advantage of a young kid and if that's how you do business you will be closing soon. Seems a lot of people are pissed off. We walked out with the original purchase as they would not even fix the bracelet. Hopefully karma takes care of you

I have shopped at the HEMET, CA Daniel's Jeweler once I moved to San Jacinto. I purchased some…read morejewelry that I am very proud I could afford. One of the ring's went home with me that day and the other had to be sized. when I was paying, one of the employees that came in on her day off proceeded to make a face as if she was shocked that I could afford such an item. I'm not sure if it was the way I was dressed (I was dressed very comfortable that day), but she should not make a face if it is not followed up with some kind of explanation. It didn't bother me too much and I didn't say anything, and we left after the transaction was complete. When I went to pick up one of the rings we had sized, an employee was feeding her infant when I walked in. Which is not a totally awful thing, but a little unprofessional. When we got to the counter to provide our ID, she decided she needed to tell my son, who was with me and struggling to pull out his ID from his wallet, that he needs to eat something because he was shaking so much. I let her know that my son has MS and Seizures (due to epilepsy), and that the shaking is for life. Not fixable. She didn't apologize for giving her opinion or what she thought was advice. If she hadn't said it with a matter of fact attitude like my son was doing something to feel the way he does, I wouldn't be submitting such a review right now. I will definitely not be shopping at the Hemet, CA location anymore. My best service has always been the Temecula, CA location and I will only go there from now on.

The staff were very welcoming and very helpful. It makes our experience wonderful! Definitely…read morecoming back.

Purchased a new set of earrings the customer service is always great here very friendly and…read morehelpful. They are good on there prices and will work with you if you have bad credit. Overall will definitely recommend to my friends.

Super helpful place. Fair prices. Comfortable environment. I would trust them with your jewelry…read moreneeds

They fixed two of our necklaces for us and did a fantastic job. Great customer service.read more

I had an amazing experience at Samuels jewelry. Dana was so sweet and made sure I got something I…read moretruly loved. If you need to upgrade your wedding ring this is your place. They will make sure you get the best deals and they have financing. Totally recommend. Ask for Dana

For a jewelry store in Hemet, this one is not bad. Many of the others have been out of business for…read morea long time. The Hemet Mall is hard to survive. The customer service is decent. They helped me as soon as I walked in. They were polite even though I did not make a purchase on that day. They have a nice selection of things, I would return here again!

I got my AllSaints bracelet and Seiko 5 watch resized professionally. I actually had to go in twice…read morebecause the first time the link was still a bit too big, but they fixed it perfectly the second time. It cost $35 total for both, which I thought was pretty reasonable. The staff were really nice and professional the whole time too.

John was the biggest help ever. Was a very insightful experience, very honest as i was selling a…read morefew rings and a watch. I ended up keeping the rings and selling the watch for a more than fair price. It was a wonderful experience and i will go back for any jewlery needs. Thank you so much for the knowledge you gave me.