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    D Thomas Fine Miniatures

    5.0 (4 reviews)
    Closed 11:00 am - 5:00 pm

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    9 years ago

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    Michaels

    Michaels

    2.4(21 reviews)
    5.0 mi

    This location is a hit or miss . This particular time I take full responsibility I rushed to get…read morehere at 7pm but NYC was not having it I reached at 7:03 pm and I just knew they was not going to Let me in but it was worth a shot I beggggeed the gentleman Oyran ( I hope that's his name ) at the door that i had a online pick up and all I needed was to pick up he let me in ( i swear it pays to have a heart and show compassion) For some reason my eyes bypassed my bae in the online order bucket so i asked the lady that was sweeping of if I don't see my order would it be anywhere else her demeanor was over it and tired because her reply was if you don't see it over there it's not ready and we're closed . I was taking back a little because yes you are closed but I'm in the store and I'm a paying customer and your still on the clock ... The manager asked if I checked the bins we checked together and his amazing eyes spotted . The visit wasn't as bad . I got my Order and I got out the store .... Thank you to the young man who open the door idk if your the manager but keep up the amazing customer service

    I had a very disappointing experience at the Michaels store in Cross County. I went to purchase…read moreMake Market permanent vinyl after seeing a store sign advertising "ALL Printables & Vinyl Accessories by Cricut, Make Market & Siser -- Buy 3, Get 3 FREE." I selected three Make Market permanent vinyls with the intention of purchasing three more under the advertised promotion. When I went to check out, I was told by the manager, Dominique, that the Make Market permanent vinyl was not included in the sale and that she would not honor the promotion. What made this especially frustrating is that the sign clearly says ALL and specifically lists Make Market. I even had a photo of the sign showing the promotion. Instead of professionally explaining why these particular products supposedly did not qualify or checking the advertised signage, I felt Dominique was dismissive and unprofessional in the way the situation was handled. I understand that exclusions can happen, but customers should not be expected to figure out exclusions that are not clearly stated on the advertised sign. If an item or type of vinyl is excluded, the signage should clearly say so. I shop at Michaels for crafting supplies and expected much better customer service, especially from a manager. This experience was extremely disappointing, and I hope Michaels reviews both the promotional signage at this location and how this situation was handled.

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    Michaels
    Michaels - This is a photo of the sale posted in the store.

    This is a photo of the sale posted in the store.

    Michaels

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    D Thomas Fine Miniatures - hobbyshops - Updated September 2026

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