Funeral caring did a great job on our grandmas funeral Sheena did great helping us plan and Terry…read moredid a great job at the service helping us

This place is HORRIBLE. The director Nancy was in charge of our family's funeral and she did not…read morereturn calls, she lied to cover her tracks and then stole a death certificate from us and never let us know. We found out because she crossed out the number and put in a new one next to the old. She is RUDE, UNPROFESSIONAL and SLOW. Beware using this business. I have reached out to the BBB.

I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

Marycatherine and Adam made a typically difficult process almost pleasant. Their knowledge and…read moreunderstanding of the services and products were excellent. We could not have asked for nicer or kinder people to deal with, while making arrangements for our father and mother.

Let me start this out by saying I never thought I would have to be writing this review because of…read morethe funeral for my 6 year old Grandson. When my daughter had the unfathomable task to plan the funeral for her first born child she asked me to help her find the best funeral home in San Antonio. Without hesitation I replied, Porter Loring. I already knew the reputation that Porter Loring had of being compassionate and providing quality care for the deceased and the families of the deceased. They certainly lived up to their reputation. They took care of everything for my daughter and son-in-law and most of all they provided immaculate care for my Grandson. I want to recognize everyone at Porter Loring for the outstanding job they did for my entire family. From the funeral directors: Crystal G., Amy G., Daniel G., Barrett S., Marisa M. To the amazing care team: Lexi L., Elena M., Bethany J., Avery M., Claudia R., Danny G., Shawn R., Kaine C., Hector G., Jermaine A., Aubrey C., Tetiana D. Administrators: Kelsey H., Amy N., Cristina R., Amy D., Dina A. Service Associates: Glori R., Riley R., Louis L. This entire staff deserves recognition because they showed my family that we weren't just another family experiencing the loss of a loved one. They treated us like family and displayed the utmost professionalism I have ever witnessed. Thank you to everyone at Porter Loring for making this experience better than we could have ever imagined.

Great People and great service, people at Porter Loring were all nice and willing to help,read more

The office staff were a great help in helping me fine my parents gravesites. The gravesites are…read morelocated in section marked #6. And I noticed that the entire area was overgrown with weeds and fallen branches around the trees in the area numbered #6. Other areas in the park seemed to be well manicured..

Joseph Lopez denied a veteran his military honors because he didn't want to make a phone call. My…read moregrandfather passed away and when his son and wife went to make funeral arrangements, they informed Mr. Lopez that he had served 8 years in the military. At this point Mr.Lopez let them he would not qualify for military honors and he had 20+ years experience on the business. His experience alone being the only deciding factor of my grandfathers military honors did not sit well with me. So I called the military scheduling department and they put me in touch with JBSA (local air force who perform military honors). They walked me through filling out the applicariony and the paperwork I needed to turn in so they could verify if he qualified. A few hours later they called back and verified he did qualify, scheduled the burial date and walked me through how to obtain a burial flag. I picked up flag from my local post office and dropped off at the funeral home. I also spoke to Mr.Lopez 6 days before the burial to verify he received the flag and understood honors had been secured. At no point did he offer his condolences or apologies for not initiating the application himself. The day of the burial, when arriving to the church, the flag was no where to be found. The funeral home representative that was there informed me that military honors was not on his schedule for the day and the flag was at the funeral home. The gentleman did send someone back to retrieve the flag and it was there by the time church ceremony was over. And guess what, the detail performing the honors were waiting at the cemetery. Mr. Bobby saved the epic mess Mr. Lopez created and ultimately fumbled twice. Once by not making the initial phone call and again by not putting it on the schedule even after the flag was delivered. I hope the next veteran entrusted with Mr.Lopez is treated with more respect and dignity. At the very least i hope he finds time to make the phone call to very benefits for the grieving family instead of just taking their large check.

Very responsive and caring staff. Explained the process and worked the schedule to meet our needs…read more They made a difficult situation comfortable for our family and friends. Couldn't have gone better. Thanks to their entire staff.

My Mother passed away little over a month ago. My parents had done all the pre arrangements but…read morethere were still things left that needed to be done. Samantha was absolutely amazing, she was compassionate and yet professional at the same time. Went out of her way to make sure that everything was perfect.

Very professional and caring. They've been in business for so long because they know what they are…read moredoing and do it with sincerity.

Carter-Taylor-Williams Mortuary is absolutely the best! I lost my father-in-law in June and Vera…read moreand her staff helped my family during this difficult period in our lives. They were very professional and went above and beyond to ensure that our loved one was buried in style. They were very attentive to our needs and answered all of our questions as we prepared for his arrangements. I highly recommend them!!

This cemetery has no respect for the deceased. Our Grandson recently passed away and we placed…read moreflowers and a few little cars. He passed at 6 years of age and we took him his favorite flowers and the cars he liked. These cars were the size of a matchbox. We placed a bouquet of yellow and blue flowers and we had to zip tie them together because we didn't want them to fly away. We went today and they took all his cars and for some stupid reason they took all his yellow flowers and left his blue flowers. They cut the zip ties and threw the zip ties on his grave. They discarded everything with absolutely no care. It was already a devastating loss in our lives and for them to treat my grandsons graveside like trash is ridiculous and utterly disgusting. We were planning on removing everything this Friday the 6th because they posted the next flower pick up was scheduled for March 10th through the 12th. They jumped the gun and they should have had the decency to wait a few more days and this disgusting gesture would've never happened. Very dissaapointed and sad. I'm ashamed at everyone at Fort Sam National Cemetery

I have visited Ft. Sam Cemetery more than I care to admit simply because that means so many have…read morepassed. Many of my family members are buried there. I myself am a Veteran of The Gulf War in the 90s and as a Disabled Lady Vet I will likely be interred here as well. I like that they give me options as I can be cremated, or have any casket I like interred here, and my husband can be buried with me. My children will have a beautiful place to visit us and their ancestors. i love that it is kept neat and tidy and the rows are very impressive. You DO have to follow their guidelines as to what can be placed with your loved ones on the graves during visits as well as what type of flowers can be left there. JUST AN FYI, do not leave anything at ANY cemetery that you will be devastated if it is stolen. I saw someone on here post that their little boys cars were taken by the grounds keepers and zip ties were left on the grave. That was more likely done by someone stealing them. I have seen it at every cemetery here in San Antonio. I have literally watched ppl steel flowers off someone's grave and put it on their loved ones. It is very disgraceful but it happens. I am a bit scared to be a lady vet buried alongside all the good ole boy vets who did not like women serving, but I served my country well and will till the day I go, not my administration, my country, my children's country, my grandchildren's country. I just hope those men don't haunt me day and night. lol.

From the very beginning Castillo Funeral home showed my family and I nothing but compassion and…read morecare. The one receiving my father was so kind to us and patient with our goodbyes at the hospital, Xochitl was very compassionate and showed us kindness when calling to schedule the services and also till the end of the burial service we were still taken care of like family. The funeral home is very warm, welcoming, spacious and clean. The cost of the funeral was very reasonable as well with everything we ordered. I'll be preplanning my funeral needs here in the future.

I required duplicates of certain crucial documents pertaining to my parents, and both…read morerepresentatives Arturo and Maria were exceptionally accommodating and courteous.

These people are wonderful. Kind, informative, and efficient. We had an unusual, difficult…read moresituation with no next of kin, and they stepped up to help. Highly recommend.