I want to thank Zoeller Funeral Home for the amazing service they put together for my Aunts…read morefuneral. Frances and Angie were the perfection of professionalism. They did everything they did to make this Funeral for Leonila Valdez as wonderful as possible. Please ask for them when you are in need of funeral services. Thank you so much for your services again. Sandra Teneyuque

My friend's memorial service was held here today, and the staff at Zoeller Funeral Home were…read moresuperb! They had the ability to be present without being in the way. If you needed something, they stepped up to assist you, then melted into the background. I admired their professionalism and compassion during this difficult time in the lives of the bereaved. They let us mingle and comfort one another as long as necessary because they understand the concept of death can be difficult to process. The family were able to focus on the matter at hand because everything ran so smoothly. It was clear who was in charge here. It's never easy to say goodbye to someone you love. The wonderful folks at Zoeller Funeral Home are the ones to call when you are faced with that task.

My mom passed over one year ago, she wanted to be cremated. Lux was very helpful in arranging this…read moreservice. Valerie was understanding, and compassionate. She made this difficult time simple and seamless. Her timing estimate for picking up my mom's cremains was on target. I am very appreciative of their services and assistance. I highly recommend them.

Losing a loved one is never easy. When my mother passed away suddenly at a hospital here in New…read moreBraunfels, the ICU staff gave me a booklet with listings of funeral homes to choose from to pick up my mother's body. I chose Lux because of a recommendation from a hospital staff member and it's only a few minutes from my house. The 2 people that came to pick up my mom were kind and very professional. Kenny Lux called me the next day and he basically booked everything for her services right away. He coordinated with the church and even assisted in booking her reception. I met with him in person a few days later and we finalized everything. Every detail was discussed. My mom's services were impeccable. My mother was meticulous in how she looked and carried herself. She was beautiful and classy. Valerie did an absolutely outstanding job for her viewing. I'm convinced she could not have looked better. Valerie captured my mom's true essence. I have planned a funeral before (when my sister passed) using a funeral home in Houston and it was stressful. Lux made everything so easy. After her visitation and subsequent funeral Mass, our family got many compliments on how wonderful the services were. It's all thanks to Kenny Lux and his team. One thing that I didn't think about when choosing a funeral home is if your loved one will be cremated, many funeral homes will outsource a 3rd party company to carry out the cremation. Lux Funeral Home is full service. They have their own crematory, so my sweet mother was in the care of the same compassionate staff the whole time. I will forever be grateful to Kenny Lux, Valerie, and the other caring staff at Lux Funeral Home. I know my mother would be so pleased.

My whole family is very there are very expensive, but it's beautiful. We are looking to purchase…read moreour own plots.

My father passed away suddenly on August 24th, with no insurance and no savings leaving behind a…read morewife and 4 children, 2 of which are still minors. After a very rough and long process of trying to gather money and get ends tied up we still did not have enough for everything. We ended up making a 5 year payment plan with this cemetery, but they explained that no head stone could be placed until our debt is paid off and a temporary grave marker would only stay up for 90 days. The day of the burial after the graveside service we witnessed the lowering of the casket into his grave, we are paying for double depth so my mother can be buried there as well, but when we looked in it looked very shallow. I waited until after everyone had dispersed and then went to talk to three people who work for the cemetery standing graveside to voice my concern, which was met with confusion and finally someone saying that it is double depth and not to worry. Well we were right, it was not double depth and a woman called me at the reception to tell me that they pulled my fathers body up out of his grave to dig deeper and then placed him back. We were not given the opportunity to go back to the cemetery to witness the moving of his body and to make sure he was treated with respect. That was taken away from us and there's no way to ever be sure it was dug correctly and he was treated respectfully. We buried him on September 3rd, there is still no marker on his grave 10 days later. It is very hard to get ahold of anyone in the office, they've already taken his flowers off of his grave but it is still unmarked.

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.

My husband and I lost our daughter and they were very compassionate and explained all our options…read more It's family owned and maintained and experienced NOTHING like the others here mentioned. I experienced quite the opposite.

My family entrusted Hill Country Memorial Gardens with helping us lay our parents and grandparents…read moreto rest with dignity. Instead, the experience added stress, frustration, and heartache during one of the most difficult periods of our lives. The burden of managing these issues fell largely on one family member in Texas who lost both parents within weeks of each other. Instead of being able to focus on grieving, she spent months making calls, sending emails, and following up to ensure basic burial arrangements were handled correctly. The day before my grandfather's funeral, we were informed that someone else had been buried in his prepaid, preselected plot, forcing our family to choose a new location under tremendous emotional strain. We chose not to disturb the family whose loved one was placed in my grandfather's plot - a courtesy and compassion that was not shown to us by Hill Country Memorial Gardens at all. Just weeks later, after my grandmother's funeral, we discovered she had been placed in the wrong plot and would not have been buried next to her husband if the mistake had not been caught before the grave was covered. Despite these serious errors, we remained patient and were promised that future requests, including approval and installation of their headstone, would be prioritized. Instead, we experienced months of delays, poor communication, unanswered messages, and broken commitments. I hope no other family has to endure a similar experience, though I have seen reviews of others experiencing similar challenges including quite literally misplacing their loved ones in incorrect graves. Grieving families deserve compassion, accountability, and responsiveness. What should have been a process that brought closure became a year-long source of stress.

I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

Marycatherine and Adam made a typically difficult process almost pleasant. Their knowledge and…read moreunderstanding of the services and products were excellent. We could not have asked for nicer or kinder people to deal with, while making arrangements for our father and mother.