I never thought I'd be writing a review for a funeral home…read more A few weeks before my dad's unexpected passing this spring, he had attended a service there and mentioned he thought the place was lovely. Fast forward to us not only being emotionally crushed by a sudden death, but the fact we had no funeral plans. It was unerving to call them while my fathers body was still in the hospital room next to me, but the woman who I talked to on a weekend evening calmly explained the process and assured me we'd get through this as quickly as possible to start the grieving process. They handled everything as they coordinated certificates, transportation, and even got us in touch with a cemetery I had been trying to find a contact for years to for myself. They helped me create a customized service for dad, and were very accommodating to help keep my mother's stress levels down during and after the funeral. The attention to every detail and the personalized care made me get funeral plans for my entire family with them. I cannot thank them enough on thank you Thursday for helping me get through the worst days of my life.

Marycatherine and Adam made a typically difficult process almost pleasant. Their knowledge and…read moreunderstanding of the services and products were excellent. We could not have asked for nicer or kinder people to deal with, while making arrangements for our father and mother.

We used Cabrera Funeral Home during one of the most difficult times in our lives after experiencing…read morea miscarriage, and I truly cannot say enough good things about the care we received. From the very beginning, their team treated us with such compassion, patience, and respect. They made an incredibly painful process feel a little more manageable and handled everything with such dignity. They worked alongside Any Baby Can, a nonprofit organization in San Antonio that supports families experiencing the loss of a baby, and together they created a supportive and comforting experience during such a heartbreaking time. Every detail was handled thoughtfully, and we never felt rushed or overlooked. Their prices were one of the best we found in San Antonio as well. Their kindness and professionalism meant more to us than words can fully express. I am deeply grateful for the care they provided and would recommend them to any family needing support during such a difficult moment.

I thought/hoped I'd never have to review a funeral home, but here I am. My husband, the love of my…read morelife, passed away this week. He always wanted to be cremated with a simple family service and that's it. My sister in law found Cabrera and called to make an appointment. The staff was caring and compassionate, and I was impressed with their service and attentiveness. Pricing is reasonable. I'm glad we found Cabrera. They made a difficult time just a little easier.

These people are wonderful. Kind, informative, and efficient. We had an unusual, difficult…read moresituation with no next of kin, and they stepped up to help. Highly recommend.

We had my grandmother's service there about a week ago now. My family and I arrived 45 min early to…read moretest out the slideshow that we were told needed to be on a USB drive (which we had to bring ourselves rather than simpying being able to email them the powerpoint and have them setup/play the presentation). When we tested out the USB their setup said it could not support the device (which was a USB device as they said). Instead of having any type of backup option to offer us (mind you, we had saved the presentation to Google slides, downloaded it on our phones, brought in two of our own laptops that it was saved to so we had options should there be any issues), we simply got a rude smirk from an employee who said, "Well this is why we asked you to come test out the presentation in advance." So you're telling me, you're going to put the burden on the grieving party and make them responsible for traveling to your location to test out a simple Google slide presentation (that could EASILY BE EMAILED TO YOU TO TEST OUT IN ADVANCE). And then, when YOUR technology says it's not supported, you offer no solution. So since we had our Macbooks there, we offered to go and buy a USB cable to plug in from our laptop to their setup. The woman working said we could try this. Keep in mind she saw both of our Macbooks and proceeded to say we could try that. So we LEAVE the service to go to Target and buy a cable... we come back, connect the laptop, connect the USB cable and plug into the USB port. Again, their system does not support the device. She proceeds to tell us (NOW) that there is also a mirror screen function from your phone. So we go to our iPhones and search for this function... this function is not supported on Apple devices or products. Their ENTIRE system does not work with Mac or Apple products, which makes the trip to Target completely obsolete... So that tells me, you have employees working there, whose basic function is to set up and ensure the day of service runs smoothly, yet they have ZERO idea how to actually use any of the technology in the building. Had they actually known how anything worked, we wouldn't have been sent to Target in the first place to get a cord to connect the laptops BC THEY SHOULD KNOW THAT THEIR SYSTEM DOES NOT WORK WITH APPLE PRODUCTS. Why at ANY point was it not communicated that their system did not support Apple products? That is just basic, basic, event planning. Second, we're getting ready to wrap the service and we let everyone know to meet at the church tomorrow, but our aunt chimes in to say the woman at the front said the procession starts at the funeral home tomorrow. Why had no one communicated that to the immediate family? There was also no kneeler for the casket, they said that location was the only one that didn't offer that. Why was that not communicated to the immediate family? The flower card they sent us following the service to let us know who the flowers were from was empty.. No names or flower cards... Again, why was there no communication??? When we called the following day to express our grievances, we had one woman who was nice enough and apologized and said they were discussing it. That was 5 days ago. Why has there been no follow up communication from management to apologize about the incredibly poor service. If you see a theme here, it's communication. There is none. And then basic, basic skills that your front of house employees should know how to operate.

From the owner: Families from all walks of life receive the highest levels of both compassion and commitment from…read morethe staff at Mission Park Funeral Chapels Medical Center. All faiths and cultures are invited to coordinate funeral, memorial, and cremation services through the respectful, caring funeral planning experts. Traditions can be included in services, as well as other necessary arrangements as needed. The family receives a personalized experience from start to finish when planning a funeral, including options for preplanning and grief resources. A variety of burial options can be coordinated through the cemeteries, such as placement in an ossuary, niche, ground burial, or mausoleum. Cremation can be completed as a standalone service, or an event can be planned along with the cremation. Quality products can be purchased through the funeral home for burial, such as caskets and vaults, or cremation, such as urns. Families can also select beautiful memorials and monuments to honor the life of their loved one. Other unique services include military honors and pet services.

Terry was so sweet with my mom and I during the process of ordering a gravestone for my father's…read moregrave. Terry has a wide variety of colors for the gravestone and many designs tailored to what the family wants. The gravestone was made beautifully and it was ready in a very timely manner. We'll be letting others know about Terrys for their families needs.

Terry was of so much assistance and was so understanding and patient with what we were looking for…read more I 100% recommend! The customer service and follow up were exceptional!

William was an amazing addition to our wedding ceremony. He did an incredible job of making our…read morespecial day as personal and unique as possible. He's very well spoke and a great storyteller. We highly recommend William to any future couples out there to help make their day as special as possible!

Will helped make our wedding truly special by even reaching out to some of our friends in order to…read morelearn how others perceive us and use that information in a beautiful way in the ceremony. It felt like the ceremony was entirely personal and handcrafted in order to reflect our journey leading up to that special day. We are grateful Will did such a perfect job and recommend him to any couple hoping for the same kind of experience.

I've been working with John Castillo since my father past in 2015. He's help my mother, husband and…read moremyself all get our pre arrangements set up and does an outstanding job of clearly outlining plans, options, and pricing.

From the owner: The caring personnel at Family1 Funeral Plans can assist you in making funeral planning, and assist…read moreyou through cremation options. Trust is their top concern plus they specialize in custom funerals, basic cremation, urn selection, and military memorial service, services including offering veteran burial flags. This location has proudly served the neighborhood with exceptional care for years and will help guide your household through funeral planning. You can be sure your legacy will be guarded and that you can have peace of mind. Let our family serve your family.

When my mother went into Hospice care on April 2nd, her Hospice Social Worker recommended Funeral…read moreCaring USA as a reasonably priced alternative for her cremation service. My first interaction with the funeral director, James, was positive and respectful. And, Funeral Caring USA is reasonably priced. When we were asked to pay for the cremation/urn, death certificates, obituary, and keepsake urn, our family decided to pay by debit card for the cremation/urn and death certificates, with me paying separately for the obituary and keepsake urn on my credit card. Within a day or two of providing our debit and credit card information, I reached out to James for an update, only to learn that the credit card company they did business with had ended their relationship. In order to move forward, I was asked to pay with cash or by writing a check. Shortly after this conversation, our family paid for my mother's cremation/urn and death certificates by cashier's check. At no time thus far did James say the death certificates would be withheld (since they had already been paid for with a cashier's check). Slowly, communication began to get worse and more vague, to the point where we wondered if our mother's ashes had been lost. Thankfully, this was not the case. Because communication became so sketchy, approximately two weeks ago, the office manager, Fernando, joined the conversation. By the end of that phone call, he agreed to release the keepsake urn (which I appreciated), keep the obituary up on their website, and allow the death certificates to be released (or so I thought). At no time during that conversation did Fernando say they were no longer accepting debit or credit card payments - even though he had every opportunity to do so when I would say "please let me know when your credit card system of payment is rectified and I'll make the payment," or "I can pay when I come to San Antonio in June for my mom's service". Not ONCE did Fernando or James say that using a debit or credit card would not be acceptable ever. And, when I spoke to James last week, on Friday (May 15th), he again failed to mention this important detail. Also, during our May 15th conversation, James told me the death certificates were in a locked room, and no one currently at the office had a key. Finally, James told me he would call me Monday morning (yesterday, May 18th) to let me know that the death certificates could be picked up by my sister. He never called. Which brings me to today and my last conversation with Fernando, the office manager. I called to make sure the death certificates would be available for pick up and was put on hold...until Fernando picked up the call. He proceeded to tell me that they would not release the (paid-for) death certificates until my additional balance was paid in full AND that this was their policy. He went on to say that they had changed their payment policy (to exclude credit cards), but it was my job to have figured that out. After all, they were just a "small mom and pop business" that couldn't possibly reach out to all their customers by email to provide that information. And, when I asked how they expected all of their customers to come up with cash (in my case, $338 more dollars) instead of using credit (if that was a family's only option at the time), Fernando replied by saying "you don't have 338 dollars...it's just 338 dollars". "Doesn't your sister have 338 dollars?" I found this to be extremely offensive and insensitive, given what our family is going through! I ended the conversation almost immediately after these comments. To summarize, our experience started well, but quickly dissolved into a communication nightmare. Once the communication began to fail, our family just felt in the dark and as if we were being punished for Funeral Caring USA's missteps and "changes to policy" after we had already signed a contract and given credit card information. If you had asked me on April 13th, would I recommend this company, I would have said yes. Sadly, my position (along with my family's) has forever been changed to a resounding NO.

They are a good company, I must admit. Without going into details, they helped out a lot during a…read moresad situation

Horrible experience so far. The manager is more concerned with the finances than the families. He…read moresaid he made assumptions.

Kind, caring people who have gone above and beyond for us during this difficult time. Working with…read morethe staff here has been amazing. They met with us the same day, listened to what we were attempting to accomplish in terms of a memorial service, had references readily available, and allowed us time to use their conference room and pull all the elements together. On the day of the service, they were more available than we had ever expected them to be, and didn't rush us in any way. Everything went perfectly, and their services were an important reason why it all went so well. For an extremely cost effective way to handle final expenses, we didn't feel like we were getting sub par service; far from it. I've been to the full service places that come with plenty of guilt to push you to spend more money during a time where you are ill equipped to make good decisions. Here, we received everything we wanted, no high pressure sales tactics or guilt. I can't recommend them enough, they are awesome people! Thank you very much for everything you did for us.