I HIGHLY recommend Funeral Caring USA…read more We have used Funeral Caring's services twice. Both were for relatives in another state. We could not have asked for more professionalism and support during these trying times. My husband and I, afterwards, set up pre-need services for ourselves to ease the burden on our children when the time comes. We were able to sit down and plan out OUR wishes and needs, 12 plus years ahead of time (and counting), when emotions are not running high and time pressures are on... Another bonus, the price is covered with their pre-paid program, no matter how much time goes by. Other friends and family have also taken advantage of their pre-need services to reduce the stress on their loved ones on our recommendation. It does give you peace of mind.

I cancelled my contract via certified mail after paying $1,241.18 and still have not received my…read morerefund . It has been over 30 days and I have documentation stating acknowledgment of cancellation request on email; on snail mail; and have discussed via phone. I'm now told the administrative person responsible is out for 3 months and I'm being told to contact yet another person . The sales rep states she has no access to admin. Can she not forward her info to her admin? Very poor customer service. I have discussed via phone with the individual admin who originally was handling and that was a very negative experience. Why can't sales person follow up vs telling me to do so? This was handled by Austin office.

Hillcrest funeral made the process from pre- funeral planning to final burial day a less stressful…read moreprocess . The chapel was very nice if you do not want a traditional church service.

Mr Bernal and his staff took absolute amazing care of my family. My mother who was grieving and…read moreneeding extra guidance reached out to him several times and he always personally answered the phone and helped my mother through whatever situation it was. They gave us a beautiful service, it was more than we thought it would be. They made this utterly heartbreaking time manageable and easy, or at least this part of it, which is a huge weight lifted.

I personally bought 2 stones from STM since 2012. I now run a non-profit cemetery in NE San…read moreAntonio. They have fixed over 20 other headstone companies mistakes and are very responsive and are very reasonable on value to families. There is a reason they do 97% of headstones found in our cemetery. One need only to walk through and see absolute quality. They will be doing my headstone. I cannot emphasize enough how important it is to prepare your affairs and get your plots so you can get your headstone placed now. Their date of death etching is done on site. Some places want to pick your stone up which is just another way to rip you off. They are sincere, thoughtful and a 3rd gen family run business. I can't say enough good things about STM. JJ

I highly recommend South Texas Memorials this company is honest, does excellent work and has the…read morebest prices in San Antonio. Mark, Hannah, Erika, and the engraving staff did an awesome job!! This company strives to make every customer happy. The headstone looks perfect and was completed ahead of schedule. Thanks again Mark and Hannah for the excellent work, I will definitely use this company again.

We used Cabrera Funeral Home during one of the most difficult times in our lives after experiencing…read morea miscarriage, and I truly cannot say enough good things about the care we received. From the very beginning, their team treated us with such compassion, patience, and respect. They made an incredibly painful process feel a little more manageable and handled everything with such dignity. They worked alongside Any Baby Can, a nonprofit organization in San Antonio that supports families experiencing the loss of a baby, and together they created a supportive and comforting experience during such a heartbreaking time. Every detail was handled thoughtfully, and we never felt rushed or overlooked. Their prices were one of the best we found in San Antonio as well. Their kindness and professionalism meant more to us than words can fully express. I am deeply grateful for the care they provided and would recommend them to any family needing support during such a difficult moment.

I thought/hoped I'd never have to review a funeral home, but here I am. My husband, the love of my…read morelife, passed away this week. He always wanted to be cremated with a simple family service and that's it. My sister in law found Cabrera and called to make an appointment. The staff was caring and compassionate, and I was impressed with their service and attentiveness. Pricing is reasonable. I'm glad we found Cabrera. They made a difficult time just a little easier.

We were very pleased with every aspect of service provided by Castle Ridge Mortuary. From the…read moremoment the first person answered the call we were treated with respect, kindness and dignity. James the funeral director made the process of setting everything up as easy as possible, from insurance to the flow of service. Hopefully we will not have the need to use the service again anytime soon, but Castle Ridge Mortuary will be our family's Mortuary of choice. Cleveland Smith and Lisa Pendleton

Olivia Alaniz was outstanding! From initial consultation, thru detailed arrangements, procurement…read moreof death certificates, the funeral service itself and the graveside service--she was always professional and compassionate. She kept lines of communication open, and was flexible and attentive to our needs. I highly recommend Castle Ridge Mortuary for those who find themselves with the unpleasant task of planning a funeral for a loved one.

From the passing of my husband to the day I received the certified death certificates, William Holt…read moreand family were with me every step of the way. They all were very attentive to any questions I had and were always knowledgeable with what I was inquiring about. All options were presented to me and clear examples were provided to help make the best decision on behalf of my husband, William James Leis. I had no idea what to expect as far as expenses but was very pleased the options were very affordable. Although I did not have a service onsite, the grounds are definitley warm and welcoming the minute you walk in the door. AND every time I called, I never once had to leave a voice message as my phone call was always picked up.

William and family made funeral planning one of the least challenging hurdles to overcome…read morethroughout my father's passing. They were empathetic, thorough , helpful with decision making, supportive, and we even shared laughs during this sad time. I feel lucky to have found Holt & Holt to hold my father's funeral.

During the saddest time in life I appreciate the care and concern given to my family and my self by…read morethe staff at Meadowlawn Funeral Home. My father was cremated and a Veteran whos remains were buried at Ft. Sam Houston National Cemetery. Mr. Bass was my initial point of contact and was very caring and kind as he assisted with my pre-need arrangement plan for my Father, who was 94 years of age. While speaking to Mr. Bass, I realized that I too would have to cross this bridge so it was best to start my own pre-need. When the time came to use my Father's pre-need arrangement plan, shortly after acquiring it, my family was met with the kindest, most caring person we could have asked for: Kassi Quintanilla. She welcomed my family, on the day of his death, with patience and understanding of this tragic event although it we knew the time would arrive. Kassi, followed the procedures dotting all i's and crossing all t's. She worked with the cemetery to ensuring my Dad would have the honors he deserved and followed up almost daily to check on me and my needs. From the very beginning, I knew that the Lord had sent this angel (Kassi) to watch over me while I navigated this difficult process. Picking up my Dad's ashes was truly a tough task but the staff was there to support me. Most of my Family have been buried with the services of Meadowlawn over the course of many years. But I have never had the level of care during any of our processes as I have had with Kassi and I am so appreciative. Even after the services, Kassi followed up just to say she was thinking of me and my family and wanted to wish us well. Well done "Meadowlawn" for seeing in Kassi Quintanilla, a gift that will continue to give me sweet memories for a lifetime. Kassi, Mr. Bass and the young lady to escorted me to the car for my Dad's final ride with me, Thank you, from the bottom of my heart and may God keep you, Always

Many of my co-workers and friends have been buried here. This cemetery is so organized…read more Yesterday's funeral procession turns into the driveway. Employees are ready to help you park your car to attend the gravesite service. The cars are lined up in a way so as to make leaving easy for everyone. Not so much at other cemeteries, where you are pretty much left to your own devices. So a bright spot in an otherwise sad day. The cemetery is not a large one, but it is kept in a pretty condition. A very pleasant setting for my friend Ivory.

When my mother went into Hospice care on April 2nd, her Hospice Social Worker recommended Funeral…read moreCaring USA as a reasonably priced alternative for her cremation service. My first interaction with the funeral director, James, was positive and respectful. And, Funeral Caring USA is reasonably priced. When we were asked to pay for the cremation/urn, death certificates, obituary, and keepsake urn, our family decided to pay by debit card for the cremation/urn and death certificates, with me paying separately for the obituary and keepsake urn on my credit card. Within a day or two of providing our debit and credit card information, I reached out to James for an update, only to learn that the credit card company they did business with had ended their relationship. In order to move forward, I was asked to pay with cash or by writing a check. Shortly after this conversation, our family paid for my mother's cremation/urn and death certificates by cashier's check. At no time thus far did James say the death certificates would be withheld (since they had already been paid for with a cashier's check). Slowly, communication began to get worse and more vague, to the point where we wondered if our mother's ashes had been lost. Thankfully, this was not the case. Because communication became so sketchy, approximately two weeks ago, the office manager, Fernando, joined the conversation. By the end of that phone call, he agreed to release the keepsake urn (which I appreciated), keep the obituary up on their website, and allow the death certificates to be released (or so I thought). At no time during that conversation did Fernando say they were no longer accepting debit or credit card payments - even though he had every opportunity to do so when I would say "please let me know when your credit card system of payment is rectified and I'll make the payment," or "I can pay when I come to San Antonio in June for my mom's service". Not ONCE did Fernando or James say that using a debit or credit card would not be acceptable ever. And, when I spoke to James last week, on Friday (May 15th), he again failed to mention this important detail. Also, during our May 15th conversation, James told me the death certificates were in a locked room, and no one currently at the office had a key. Finally, James told me he would call me Monday morning (yesterday, May 18th) to let me know that the death certificates could be picked up by my sister. He never called. Which brings me to today and my last conversation with Fernando, the office manager. I called to make sure the death certificates would be available for pick up and was put on hold...until Fernando picked up the call. He proceeded to tell me that they would not release the (paid-for) death certificates until my additional balance was paid in full AND that this was their policy. He went on to say that they had changed their payment policy (to exclude credit cards), but it was my job to have figured that out. After all, they were just a "small mom and pop business" that couldn't possibly reach out to all their customers by email to provide that information. And, when I asked how they expected all of their customers to come up with cash (in my case, $338 more dollars) instead of using credit (if that was a family's only option at the time), Fernando replied by saying "you don't have 338 dollars...it's just 338 dollars". "Doesn't your sister have 338 dollars?" I found this to be extremely offensive and insensitive, given what our family is going through! I ended the conversation almost immediately after these comments. To summarize, our experience started well, but quickly dissolved into a communication nightmare. Once the communication began to fail, our family just felt in the dark and as if we were being punished for Funeral Caring USA's missteps and "changes to policy" after we had already signed a contract and given credit card information. If you had asked me on April 13th, would I recommend this company, I would have said yes. Sadly, my position (along with my family's) has forever been changed to a resounding NO.

They are a good company, I must admit. Without going into details, they helped out a lot during a…read moresad situation