Used Mold Doctor for basement five years ago. They were extremely thorough and professional. Gave…read moreus great piece of mind. Friday, we had demolition for small bathroom remodel which revealed some suspicious growth in the wall/insulation. Left a message with Mold Doctor late Friday evening. They called back early Saturday and made inspection appointment for Monday. He gave us a good report and instructions on how to finish clean up on our own. Did not try to sell us services we didn't need and didn't even charge for his visit. Remodel project back on track! Very grateful!

I am thrilled with how prompt and professional the Mold Doctors were in removing mold from our…read moreshower. They responded and took care of our mold issue within two days of my first phone contact -- all before the holiday weekend! I cannot recommend them more highly for their prompt professionalism. I am grateful to my excellent plumber, Alex Braga, who recommended the Mold Doctors. They took care of my issue with alacrity and professionalism. Bravo, Mold Doctors!!

We recently had a blow back from our fireplace. My house was covered in soot and I thought it…read morewould never come clean. Phillip assessed the damage and sent in "Najwa" do begin the clean-up. We moved out of the house and when we returned, could not believe what a fabulous job she did cleaning. I thought my white cabinets were never going to come clean. As it turned out, they look like new! Servpro employees were very caring with my belongings. I can't say enough. Thanks to both Phillip and Najwa for making a very stressful situation go so smoothly. Highly recommend this company.

We had the main water valve to our house break flooding our just renovated basement. Richard and…read morethe Serve Pro team were in our driveway within an hour. They set up drying equipment and cleaned the area. The next day, Phillip Santangelo, the project mgr arrived and stayed in constant contact with me as he coordinated the repairs until the job was completed. Jeremy and his team came 4 days later to remove the fans. Then returned to pull up the water damaged flooring. Their diligent work kept the damage to just 7 floor boards which will be restored next week by Bob, their restoration expert. Phillip and his teams have been truly incredible - their professionalism, response time, communication, diligence and work ethic - all with such calm and kindness - rectified an awful situation in 7 days. They are amazing and I can't thank them enough nor recommend them more highly.

Good work done by nice pleasant people. Service too…read moreexpensive though! $825.00 just to unclog the toilet with a toilet auger.

I don't know what else to say other than amazingly fast dispatch times and the guy was fast and…read more100% accurate on the charge. He came out identified the issue told me what I was gonna run and got it done with no time. Extremely satisfied with the price and don't think I was overcharged one penny.

This company is fantastic. They made a difficult situation more manageable with their…read moreprofessionalism and expertise. I won't go so far as to say I wish I had more problems for them to manage, but if you do find yourself with an issue, definitely call them! I can't recommend them enough. I am very happy with their work.

I called these people to help me with water in my finished basement. They came quickly, assembled…read morethe right resources and rapidly solved my problem. After everything was dry they went above and beyond anything I could have expected to take of a unforeseen problem. The management and the team were courteous and absolutely first rate. I could not have been happier. I wish I had more problems for them to solve.

Can't say enough good things about Whalen Restoration. We had a water leak that caused some…read moresignificant ceiling damage with only 3 working days left before our next renters were arriving at our home over the weekend. Bill and his Team jumped right on things and resolved our issues well ahead of the renters' check-in time. The work was completed both professionally and competently. We highly recommend Whalen for any and all emergency issues. They will forever be our go to.

When a fire disaster strikes you need someone who can come to your house, turn off your utilities…read moreand secure your property. These are your guys. I worked with Greg when I was away from home and the interior of my summer home was destroyed due to fire and smoke damage. On a cold and snowy January afternoon Greg and his team stayed long after the fire department left to turn off the water and gas and board up my house. Later they returned to remove the sofa and other burnt items off of my front lawn. Hopefully you will never need their services but if you do....they are happy to help out.

I left an honest review about 6 months ago of the unprofessional services we received but it has…read morebeen removed. Am re-reviewing so others have some input besides those the owner didn't remove. As requested by the business in answer to that review, I contacted Servpro (instead of them picking up the phone & calling us) & left a message for Beth to review the email string/pictures of all that went wrong at our house before calling us back. She didn't. She called as we were heading out to see a family member perform at a Boston theater. I accidentally picked up. She didn't want to talk about the FACTS detailed in my review -- only complained about the timing of the review (a year or so after my last email with them that didn't get follow-up. The review was posted when I became aware of Yelp access). I again suggested she go through the emails that were concurrent with the work. She continued to harp on the timing. I reviewed some of the issues we had had. She didn't want to address any of that, kept haranguing me about the time delay in reviewing. I finally hung up. No follow-up by Beth on the CONTENT of my review at all, other than to get the review deleted somehow. The office staff were nice to deal with. The water remediation was good. Hired re: water leaks. Upgraded: a redo of the very small bathroom, out of pocket. Did not get any of the shower/fixtures as preordered, no support bar as ordered, Sheetrock lines/bubbles in paint, etc. Early on, painters completely painted in the door mechanism and painted without smoothing surfaces (said we didn't specifically order smoothing of walls), bubbles & lines, etc. Repainting still left bubbles/sheetrock lines.

I used this Franchise years ago when I had a house fire and spent nearly $30,000 and was satisfied…read morewith their work. Yesterday I paid the non refundable $300 for them to show up to pump some water out of my basement. I specified that I wanted them to bring their van with the commercial pump. Instead they showed up with a shop vac and another machine that broke. I called and complained and they then refused to come back, even said they would not refund the $300. The eventually did. I would not use this Franchisee. I heard many mixed reviews about their service here on Nantucket. PS their crew was super nice.

The web site had a special offer for 3 rooms. I made an appointment. I have 3 rugs in 3 rooms. When…read morethe employee arrived (40 mins later than the updated call from the office), he said the offer was for wall to wall carpet only. This was not made clear on the web site. To a homeowner 3 rooms is 3 rooms. This is a bait and switch. Their policy needs to be stated up front on the website. I believe they know what they're doing and hope that the homeowner will go ahead and pay for the 3 "carpets" not the 3 "rooms". I would not, and sent the employee away. waste of my time and his.

We had some problems on the first go-around, but Stanley Steemer reached out to me and came by…read morepromptly to fix things. The rug has some slight unfixable issues, but those aside, it looks great now. I appreciate their commitment to customer satisfaction.

I would not recommend this company because of the following:…read more After an emergency partial ceiling collapse, I repeatedly requested that all charges and estimates be submitted to my insurance company/adjuster first so the claim could be handled properly. They did not follow that request and instead charged my credit card $1,157.66, even though I understood my card would only be used if the carrier refused to pay. They did not provide the estimate to the insurance company/adjuster as requested. When I contacted the office to address these issues and request proper documentation/process, the communication was frustrating and the office staff was rude and unhelpful. Due to the lack of professionalism and transparency, I ended the relationship and will not use them again.

A week ago my basement flooded. We called Oceanside Restoration and JB got his crew out there asap…read moreand Jared and Steve B were here first and started pumping out my basement and setting up equipment. They got majority of the water up within an hour and were very informative the entire time about the process. Steve came back a few days later and helped me get the rugs outside that were still wet. Again very informative and talked through the steps. Jared and Colby came this past Tuesday and started the Demo process. I came home to downstairs that was left clean even though they took sheet rock down. Very professional and clean through the whole thing. They went through our stuff and put what they could back neatly and tossed the wet stuff. Colby did great making sure things were placed back neatly and not in a shamble mess. He even saved my Christmas tree! Jared did great demoing the walls and treating everywhere to make sure we were good to go! Jared and Colby came back today and took all their equipment back and let me tell you, they went above and beyond and cleaned their wet footprints off the floor even though I said not to worry. Jared was even on his hands and knees making sure the house was clean. JB has also been very communicative and going over next steps and keeping me informed. Hopefully you never have to go through a flood but if you do I HIGHLY recommend oceanside restoration.