I am Mz. Independent 'til my car breaks down lol. Guess AAA contracts out to such companies like DAA Towing when you're in the boonies, and not in Metropolitan areas. There was some miscommunication between AAA and DAA at first, then came Vernon who was a lifesaver (he was the 2nd tow truck driver). The first guy couldn't leave the area, as he was the only one in the surrounding area of 707. I got a call from DAA advising when the tow truck would arrive. I was almost panicking as the winery would close their gates at 5pm, and worried the tow truck couldn't come on-grounds after hours. On a Sunday in a rural area, these guys are in high demand. I never thought I'd be so happy to see a big tow truck coming my way. Vernon towed us back to Marin safely. Lesson learned - get AAA roadside assistance, it's totally worth it! Be safe and see you on Yelp (SYOY)! read more

DAA Towing Service - When my car broke down, these guys came to the rescue! - Towing Near Me - Petaluma, California

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Never use them. Canceled my tow after making me wait 2 hours. Then hung up on me after calling to to tell me. Porsche roadside found them -- they should remove them from their list. No one should rely on these unprofessional hacks. Giving them one star because there no lower rating read more

worst towing place I've ever been guy was being rude didn't want to give me the car wasn't up on time would never come here chargered ne 680 for a night a 50 miles distanc would never come out here ever ahin read more

Super great fast reliable wonderful helpful professional love these guys this company is definitely my go to! Highly recommend. My tow driver was awesome. I'm very happy!! read more

DAA Towing Service - Towing Near Me - Petaluma, California

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Great service. Driver was on site in 30 mins. Everyone was polite and responsive. The price seems to be what one would expect for a service like this. They towed my 20' RV no problem. read more

DAA Towing Service - Towing Near Me - Petaluma, California

I am grateful to have been able to have my car towed and dispatch was very helpful. However David, the tow truck driver, was extremely rude. My car died while I was on a roadtrip and I was stranded in Petaluma so needed to find someone to fix my car and a tow company on a Sunday afternoon. Ultimately David refused to take a card payment from me (claimed he didn't have a credit card reader on him) even though I initially informed dispatch that I would be paying with credit card back when I reserved towing service. And then David was annoyed that it took me a few extra minutes to meet him on location at drop off because I had to go find an ATM for cash first. When it was time to pay, he wasn't going to give me a receipt. I had to refuse to pay him until he provided one and only then did he reveal he did actually have a receipt book and wrote me one. I'd give this driver negative 5 stars if I could. It really felt like he was going to take my cash and claim I didn't pay. Don't use these guys. This company is so sketch. read more

I was connected to DAA Towing. Mark called me to say that his driver is on his way -- 22 minute ETA. Two minutes later I received a text that they canceled to tow job. When I called Mark back (twice), he let it go to voicemail. read more

My son was stranded at an intersection and I initiated a tow through USAA. When the tow was assigned to DAA I called them to make sure and the person who answered refused to come tow because it was 1am. I told the guy the car was in the middle of the road and he didn't seem to care. Avoid this company read more

DAA Towing Service - Towing Near Me - Petaluma, California

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Waiting 3 hours after they said they'd be here. Stranded at night with kids here. Dangerous and negligent. Driver said he would be here and then didn't shoe. Canceled without letting me know. Never never do business with these guys. read more

Customer service is horrible. Did nothing to try to help me. I had a pretty bad accident and all they said I need is sign here anf the car is over there I had to walk through tons of mud with a loud dog barking at me other guy was just in his phone when I was trying to ask for help. Place old and dirty. read more

My insurance chose DAA. My car became disabled on the first rainy day of the year so of course towing services were high in demand. They did come a little later then the time originally given, however under the circumstances it was no big deal. Marcelo was very professional and kept us informed on his ETA to our location. He was a very nice man. I was very happy when he arrived, he drove the vehicle up on the flat bed and delivered it safe and sound to my mechanic's shop. I would definitely use them again, but hoping I don't have to. read more

I would give 0 stars, but not available. I have a triple A membership and pay extra to have my daughter on the account. called to have my keys out of my locked car. DAA would not perform the service because the driver said I needed to be there. My daughter on the account was there - he still refused. I had to get AAA on the line to tell him to do it. Unprofessional and AAA should remove them from the list of providers. read more

my insurance sent driver David B. from DAA tow who went above and beyond taking my tire off and using all the equipment - wood blocks skid plates and whatever he had to get it onto the bed of the truck - even if that meant taking the extra 30 mins to do so due to the area being too small for the long truck but yet he still managed . (This was after an incompetent driver from Yarborough pulled in, hit a fence and put no effort in trying to even move the vehicle or attempt.) ... It was like night and day between the two companies. I would recommend david benitez from DAA tow to anyone a million times over. Very pleased with the service. read more

DAA Towing Service - Towing Near Me - Petaluma, California

If you want to go into a profession where you can take advantage of the poor and homeless by towing their vehicles away when they breakdown and charge them a fee you know they could never afford, in order to get it back, thus allowing you to virtually (legally) steal their vehicle and shelter, Daa Towing is a great example of that type of business. If you have any heart at all or care at all about those less fortunate, then this is not the business for you. I don't think you can go any lower than people like those at Daa Towing and other towing companies that do the same. read more

Vehicle broke down on New Year's Eve day. I thought I would be stranded for hours. Great customer service. Wait was only about an hour. Thank you David! read more

This is my go to towing service. they are always prompt and courteous. I have kept the card in my wallet for years.

We had a great and fast experience with this towing service! Hector helped my mom pull her car out when she accidentally pushed in through a parking cement block and got stuck. We'd definitely recommend!! read more

If I can leave a half star I would. I requested a tow and 3 hours later I'm still waiting. I call dispatch for eta and every time I called they were 30 min out. 1 hour later I get a call and the tow truck driver is waiting at the Tow destination. Not only did he mess up by not going to the vehicle location he had the audacity to give me attitude saying it was my fault when he read his paperwork incorrect. If I would've known i would've stayed with my usual towing company at Yarbrough Towing read more

Had a great experience with this company. Our truck was stuck in a ditch on a Sunday afternoon. The drive was far so we knew it would take some time to get out to us, once they were here our truck was out in about 10min. Very polite and helpful staff. read more

THE WORST. See their Google reviews. They take a job from roadside service companies then talk to the stranded person and refuse the job: too far, not enough staff, we don't do drop boxes, etc. They took our money and then refused to do the job. read more

Recently had to have a vehicle towed. I reached out to family for suggestions, one of which was DAA towing. Via my family member & tow truck connection, I received an approximate about how much the service could be and a phone number. When I called and explained how I had gotten his number, I was instantly met by a very rude man asking where I had gotten the quote from and said he had zero recollection of who or what I was talking about. I confirmed that he was a towing service and retold the story. I told him that at that point I didn't care about the price I just needed the service which he ignored and said he was going to call and find out about the alleged quote I gotten and hung up. 30 minutes later when I was on my way to meet the tow truck that agreed to do my service I received a call back, from the same man, with a completely different tone, now agreeing to do my service which I kindly declined. read more

Tow truck driver said he couldn't pull me out because if more damage was caused his company would make him pay outta pocket but then he proceeded to tell me if i paid him 60 bucks he would do it. Mind you i pay for AAA why would i pay more. That was the worst service i have ever seen and i used to be a tow truck driver thats just crazy. Horrible customer service get better drivers!!! read more

Wish I could give zero stars. My daughter was visiting in the area got into an accident, the driver told her she would be able to get her belongings from the yard, her car was towed to DAA towing. When she went to pick up her belonging was told by Stweart she needs a notarized letter from the registered owner in order to release anything. She has to get back to school and work a couple hours away, I'm six hours away. The car is under my name, I pleaded with him on the phone saying my daughter has the same last name and address on her license please let her take the stuff, simply refused and referred to their company policy. I hope Stewart will be delighted to wear my daughters clothing, rollerblades and gives a nice home for her stuffed animals. read more

Just total wow service. Two of my tires blew out as I was driving back home to Petaluma from working out in Tomales Bay. I was stranded on the side of the road and luckily got a ride back to my home in Petaluma from a lovely couple. When I got home I called a tow truck service in Novato who would only give me excuses as to why they could not help me. Next I called American towing in Petaluma and again, lots of excuses as to why they could not help me. I then called Bills towing in Petaluma and yet again they also gave me a boat load of excuses as to why they could not help me. All these excuses were exactly what made these companies be in service so I was baffled they just didn't want to do their job. So I called DAA Towing and the dispatcher was so so kind. Transferred me to the tow truck driver who again was super kind. Did not have a problem going to tow my truck and gave me no excuses. He met me at a cross road and followed me to where my car was sitting on the side of the road. I am very pleased with this company and there willingness to do their job ALWAYS. I highly recommend this company over all the others. Thank you so much for saving my night! read more

My car died at my chiropractors office so I was in a safe place. I called in the order and was told a window of 90 mins., but Hector the driver was there within about 15 mins. I had met Hector before when I had a tire issue with my same car. He is knowledgeable, and good at his job. His is interesting and quirky in a funny way. He comes across a little gruff and with an attitude thar may be a turnoff to some people, but he is good and efficient and knows his stuff!! Thank you Hector and DAA. read more

Carlos took pictures and called his supervisor, claimed vehicle was unsafe to tow with no written policy shown? Left in a hurry, take your business somewhere than Carlos who gets mad over questions getting asked. Hilarious attitude read more

Bad communication, unreliable. Was called by driver and was told that he was at my location, 40 minutes later I called the main office and told that the driver would be contacted. I never received an update. I cancelled the request and chose another service. read more

My son had to wait an hour and a half for a tow we called them at the designated time they said oh it'll be another 20 minutes horrible service And still not here on time read more

On 6/16/2014, My car lost power on Highway 37 past Lakeville Hwy. Luis came to my rescue. He was so great. Made me feel real comfortable and stressed. He was very nice and talkative. He even knew my mechanic Jose in Santa Rosa. Thank you Luis for a great experience to a long day. You are the best.. Shannon read more

They towed my car after an accident on 7/19 at about noon. I signed a release and my car was supposed to be released to my insurance company by 5 o'clock that same sad day to go to the body shop in Berkeley. Days pass and for some reason, they won't release my car to my insurance company and don't answer their phone, nor check voicemail? Funny- they took an interest in the car and the owner in me. Gross. He was talking to his buddy at a shop in San Rafael in Spanish about me and the car-he wanted to "make a deal" as a result of my misfortune. Little did he know I could understand what he was saying. 8 days later, after I had to kick and scream with my insurance claims adjuster to find out where my car was I had to take matters in my own hands and do everybody else's job - went physically to the body shop to check on my car to see how the repairs are coming along or even the estimate since I had heard nothing from my adjuster and to my surprise it still was not there. I think about Day 14, the car arrived at the shop with back end damage. Funny it was a frontal collision and the car was just purchased from a dealership and was spotless inside and out-not a scratch. I think Dave was a little jaded that I didn't give him his date nor his buddy the business of fixing my Lexus where they both would've made some cash. Be aware! Do not use these guys. I trusted the Petaluma Police with their recommendation of towing companies able to get me and my poor car off of Highway 101 in 90° weather wasn't the safest place to stand and wait for the ridiculous amount of time AAA would have taken to get there since we were playing 21 questions off a script when I called to report the accident. Not the safest thing to do when I'm standing in address on the side of the road in 90° weather in cars whizzing by at 80 miles an hour not so safe my insurance carrier AAA botched this thing terribly as well. quite amazing these days there's just no trusting read more

Luis was attentive to my vehicle and courteous. He even found a new location to take my car when the original location was no longer an option! read more

It is never fun having your car break down on the side of the road. Its even worse if you are towing a travel trailer. DAA towing did a great job getting us towed to the repair shop. We ended up needing 2 tow trucks, and both the guys that towed the car and travel trailer we great. We arrived safely at our destination. Thank you . read more

USAA roadside assistance set up a tow for me with them, was supposed to arrive in 40 minutes after an hour the driver called and said he'd be there in 10, but never showed up. read more

Totaled my car and ended up getting it towed here, the entire time I was treated like I was a major inconvenience. The "boss" was very unhelpful/lied and didn't offer any solutions as to options I had for my car when I asked. Dude was on a total power trip the whole time and talked down to us. read more

The driver was very nice and knew what he was doing, but he lost the ikey for my electric car when he towed from my house to the dealer. I specifically asked if he had the key before he left and he said yes, but I'm not sure if he thoroughly understood me (his comprehension of English seemed limited). Those keys cost $360 each from the dealer, but I feel like I must have a duplicate. So I am not a happy customer. read more

Locked out at home without access to my house after work they were 30 min early from the eta txt they unlocked my car without damaging it. I couldn't ask for more. Wish I had cash on hand for a tip. read more

Had the nicest experience today with this company. Pep Boys sent them out to tow my vehicle back to their shop after some complications on the shop's part. Mauricio was the driver who came out and helped me. Literally the nicest guy. Prompt, professional, and kind. Even taught me a little.about the issue I was having and, in the process of moving the car, actually figured out what exactly the issue was. Such an asset to the company and I'm so grateful he was the one who helped me today and went the extra mile! read more

UNSAFE LOT! AVOID THESE CRIMINALS! I had my car towed here after a crash. While in their lot stereo equipment was stolen out of my vehicle. I informed them and the the first and only thing they would say was "You signed a paper stating that you removed all your personal property, right?" I had been pressured into signing such a form, but I didn't think it meant they could treat my car as a pick and pull. And my adjuster told me they were giving my insurance company a hard time about releasing the vehicle. Avoid these scumbags at all costs. read more

Horrible rude person who answers the phone. Made snide remarks and then hung up on me. Don't use unless you're desperate.

AVOID! Absolutely the worst customer service I've ever received! Here's how the events unfolded (you don't have to read this, I just want to rant): -Driving on freeway listening to my podcast & watching the sun rise as I drive to work. -Car starts shaking. -Panic. -Exit freeway & go to gas station. -Realize I have a flat (something that should be impossible with my car since I have fancy tires & thus don't have to carry a spare. Only to find out later my car had about 10 other problems meaning lots of $$$ & days without a car). -Call my roadside assistance service. -They dispatch DAA towing & tell me I have an hour wait. Okay. -Frantically cancel clients/patients & reschedule as best I can, trying to push most to the afternoon. -Wait. Wait. Wait...over 1 hour -Get a call from DAA. They've been dispatched to an accident. I'm out of luck for now. Could be another hour or more. -Call roadside assistance requesting another tow service. They don't believe me that the wait will be another hour. Yeah, I love this situation so much that I've decided to lie & make it worse. -Roadside calls DAA & they say I made that up. Yep. Oh, but it gets worse. -I call DAA & I'm beyond feisty. The beast emerges. I'm disgusted by their behavior at this point. Making me wait over an hour & then lying about it so they can keep the call/business. I ask them to be honest. All I care about is getting to work to help out my patients. -Over 2 hours later the tow guy emerges. Even the gas station owner is appalled by the amount of time I waited. Yes, I sat for over 2 hours! I even explained to just be honest so that I could better update my clients/patients. DAA just didn't care. -And, surprise surprise, no apology. My advice - if your insurance or roadside assistance program uses them, ask for someone else so you can keep your sanity. I wonder what DAA stands for? Maybe Dumb Apathetic Airheads? read more