Jose was great and kind and knew what he was doing. The pricing is very reasonable. This is our…read moresecond time using trust rooter, and I don't foresee us using any other plumbing company. They have been great both times! The first time we had a really big project where our pipes that were cast-iron essentially disintegrated and needed to be repaired with PVC. And this time was a smaller job, but still hard work nonetheless. Our kitchen sink kept backing up due to Clogged deep down in the pipes. José came and worked hard to declog the area and left the area where he was working clean.

Jose was absolutely outstanding. From the moment he arrived, he was kind, respectful, and…read moreincredibly professional. His work was excellent, efficient, and done with great care and attention to detail. What truly stood out was his attitude he genuinely wanted to help, took the time to explain everything, and made the entire experience stress-free. If there were more professionals like Jose, customer service would be on a whole different level. I truly appreciate his dedication and the quality of his work. I will 100% recommend him to anyone who needs a plumber. A solid 10 out of 10 exceptional service in every way.! Thank you Jose!!

Why do emergencies always happen on weekends and holidays???…read more The Friday after Christmas I was awakened early morning to a plea from my downstairs neighbor..... apparently something in my bathroom was leaking through to their bathroom ceiling!!! What a mess! Who knew what lurked below the surface?????? Fortunately, Acosta Plumbing answered my frantic phone call. AP Office manager Nicole responded with concerned understanding of the [emergency] situation. Frank Acosta himself was at my home within an hour to assess the issue with my building's management and engineer. Everyone got 'on the same page' to resolve the problem and a schedule was implemented. Acosta Plumbing took care of everything INCLUDING the Permit process. We each had jobs to do and accomplish. My job between Christmas and the first week post-New Year's was to find replacement tile for the shower base which did not require 10-12 weeks delivery along with possible Tariffs and delays AND would coordinate with the rest of the bathroom design. During the holidays, many business are closed. A challenge, indeed. Plus I did not want to inconvenience my neighbor for longer than absolutely necessary. Finally all the pieces of the puzzle were assembled and the AP team did its magic! Acosta Plumbing is TEN-Star!!!!!!!!!!!!! Fabulous Team of Professionals!!!!!!!

Do not waste your time with Acosta Plumbing Service. They are rude and unprofessional. By email,…read moreI asked Frank Acosta if he could install the toilet seat that I bought for the quoted price and he never provided an answer. Later, I sent him a second email asking if he did the snake through the toilet and he, again, did not respond. I called his office and when the receptionist answered the phone, I explained to her that I had received a quote from Frank Acosta but that I needed to know if the snake could be done from the toilet, instead of the roof, because I have a new clay roof and I am concerned about the possibility of breaking the clay tiles. The first thing the receptionist said was that "she had spoken to Frank about me." That was very strange because I had never called their office. I had communicated by email and on Yelp. But, I chose to ignore it. Then, she said that she was not a plumber so she could not answer my question but that she guessed that it would be done however it needed to be done. That was of absolutely no help to me. I explained to her that I understood that since she is not a plumber she is unable to give me an answer. I, further, explained that I had sent Frank Acosta the question by email and on Yelp and that I was following up by calling with the idea that if he doesn't check his emails regularly, she could relay my question to him. The receptionist must have told me four or five times that she was not a plumber even though I did not express any desire in wanting her to take up the role of a plumber and I explained that very clearly to her. I was calling to have her take my message down and pass it on to Frank Acosta or whatever other plumber could address my question. Soon my brief and unsettling interaction with the receptionist was over and the call ended. But, I felt a discomfort because the receptionist had acted in a very aggressive manner and quite unprofessionally and I had said absolutely nothing to cause her to act that way. Furthermore, her initial comment of how "she had spoken to Frank Acosta about me" creeped back into my consciousness and it was much more meaningful now. I had never spoken to her before, so, she had no reason to speak to Frank Acosta about me, but, had Frank Acosta spoken to her about me and why would he do so? I needed to address that because I couldn't afford to keep waiting on a plumber that had not answered the simple questions that I sent him by email and, also, on Yelp. So, I called again and after many rings, the receptionist finally answers the phone. I explained that I was calling back because I had taken notice of her harsh attitude towards me during our brief conversation. I told her that without any provocation on my part, she had been very rude to me. I didn't get a chance to ask the receptionist why she had been so rude with me because she disconnected the call before I had a chance to ask her. But, I encourage customers not to call Acosta Plumbing Service. They don't return messages requesting relevant and necessary information and on top of that they have a very rude and unprofessional secretary who, unfortunately, is being allowed to act that way because the owners of the business are also rude and unprofessional. Do yourself a favor and don't hire Acosta Plumbing Service.

The good part was that the lady call me to cancel the service, but I was waiting half day for a…read moreplumber that never came. I can't rate the service because they never arrived my place, but they look like with not rush they could solve your issue.

Tried to charge $1,800 for a laundry box replacement. Job should have been $350 max. Very…read moredishonorable business practice.

I ended up needing to replace my garbage disposal. Juan was very helpful and responsive. Juan…read morehelped resolve this issue within a few days (rate-limiting steps was me buying the garbage disposal and hearing back from building management). He gave me recs of what garbage disposal to buy, submitted the paperwork for building management, and came at the exact time he said he would! On top of that, he quoted a very reasonable price for his services. Efficient and professional. Thank you, Juan!

Real professional ! They know the system, diagnose quick and Fix the issue fast, very impressive!…read more Thank you so much, Juan!

Terrible service. The leaks started right after the service was completed. They don't respond to…read moremessages or answer the phone.

They came during a time of emergency and saved my New Year's Eve. All my toilets were clogged, and…read morethey came and saved my New Year's Eve. Thank you so much!

Incredible experience with Hernandez Plumbing! My kitchen sink faucet stopped working all of a…read moresudden and after reaching out, they contacted me immediately to schedule a service. Deya on dispatch was a pleasure to speak to and got a plumber out ASAP. Octavio arrived at my home a few minutes before the scheduled time and immediately identified the problem. He was able to get a replacement piece and walked us through the whole process before installing. While here, he discovered our faucet head was also damaged, so he did some troubleshooting to make sure we had running water while advising us on what to buy to fix it on our own. This company is honest and reliable, with employees who truly care about providing service that goes above and beyond. I highly recommend them!

We had an amazing experience with Hernandez Plumbing! They completely repiped our home as part of a…read morefull renovation that included the kitchen, bathrooms, and showers. Their team was professional, efficient, and detail-oriented from start to finish. They pulled all the necessary permits and made sure everything was done to code, which gave us so much peace of mind. The quality of their work is outstanding ,everything runs smoothly and looks great. If you're looking for a reliable and experienced plumbing company for any size project, I highly recommend Hernandez Plumbing. They made a huge renovation project feel seamless

I had an issue with my AO Smith hybrid (heat pump) water heater that completely stopped producing…read morehot water. The unit was throwing error codes, the compressor wasn't running, and other companies I spoke to immediately jumped to "replace the entire water heater" without properly diagnosing the problem. I'm extremely glad I called Sunny Bliss Plumbing & Air. From the moment they arrived, their technician took the time to properly diagnose the issue, explain how a hybrid heat pump water heater works, and walk me through what was actually wrong. Instead of pushing a full replacement, they identified the real problem -- a failed control board that was preventing the compressor from operating. They replaced the board, restored the compressor function, tested the system thoroughly, and confirmed the unit was heating efficiently again before leaving. Hot water was back the same day. What really stood out: Deep knowledge of AO Smith hybrid / heat pump water heaters Honest diagnostics instead of upselling a replacement Clear explanations in plain English Professional, clean, and respectful in my home Fast response and efficient repair Hybrid water heaters are more complex than standard electric or gas units, and it was obvious Sunny Bliss has real experience with advanced water heater systems, compressors, and electronic controls. This is not something every plumbing company can handle correctly. If you're in Miami and dealing with: AO Smith hybrid water heater problems Heat pump water heater not heating Compressor issues Error codes or control board failures Water heater troubleshooting or repair I highly recommend Sunny Bliss Plumbing & Air. They saved me thousands by fixing the right component instead of replacing the entire unit, and the system is running perfectly now. Professional, honest, and technically sharp -- exactly what you want when dealing with a complicated water heater issue. The value offered by Sunny Bliss Plumbing & Air is great! I can't recommend them enough.

Nightmare company to schedule an appointment with. Never…read moresent anyone out after confirming on the phone(7/8) that they would do a same day or next day visit with my tenants. Tried reaching out multiple times to verify if a technician was sent and was told they would be going on 7/8 and 7/9 only to leave me and my tenants hanging. Good luck working with them.