I had a very disappointing experience at Dairy Queen. After paying for my food and receiving a receipt, I was unexpectedly told to leave the premises and was denied both entry and access to the food I had already purchased. I returned multiple times with proof of purchase, including my receipt, but was still refused service and denied the food I had paid for. It was not until the fourth attempt, after my wife personally contacted the manager, that I was finally allowed back inside and given my order. As someone who has worked as a General Manager for several restaurant chains, I found this situation completely unacceptable. The level of unprofessionalism, disorganization, and lack of customer service displayed by the staff was shocking. Customers should never be denied access to food they have already paid for, especially when they can provide proof of purchase. This experience reflects poor management, inadequate employee training, and a disregard for basic customer service standards. I hope ownership and management address these issues to ensure no other customer is treated this way in the future. I will be contacting "American Dairy Queen Corporation" for further reviews and discussion Can't believe a fast food joint such as " 2710 PACIFIC BLVD SE Albany, OR 97321" would allow this... this is definitely poor management!!!!!!! Not to mention the altercation I had with a Red headed gal that was the "manager" for this location balled up and threw my receipt at me Very sad I'll make sure to tell All of my family and friends to never dine here again!!! Very sad!!!! read more

Very over priced for 2 of the smallest ice cream cones I have ever gotten at a DQ. Handed it to my husband and he even asked if I ordered the kids size! I should have went to a regular ice cream shop to get my monies worth! Also disorganized at the process of making the orders. An employee carried 3 cups with some ingredients in her arms against her shirt to another area to get more ingredients then to go back to the other area I guess to finish. Was not feeling the disorganization and the unsanitary way of moving the product being created! read more

Overpriced and took forever to come out. When it finally came it was cold. No salt in fries. Also very soggy.

Went to the dairy Queen in Willamette Oregon and they only slightly messed up the order. We asked for a plain chicken sandwich and we had to return because it's an allergy issue. It was only 2 chicken strips in a bun not a chicken patty which was a bit depressing. I asked for no ice in my drink and they put ice in but really the worst part was more bacon bits than chicken in my chicken salad. I did not even realize it came with bacon bits and probably will not order it again if I can't get it without . The pretzels and cheese curds were very good. read more

Good ice cream but very poor service and very rude employees especially at night and it seems all the employees are female

The service at the drive-thru was FAST. 3 cars were in front of us, but we were out of there in a couple minutes. The 3 Blizzards and 1 cone tasted great. The cone crispiness was superb. We initially shied away since the place had only 1.9 stars. We first tried Hasty Freeze, but their line was too slow. Glad we gave this DQ a chance. We'll be back. read more

This place has a horrible business management system . I have never been to a single fast food or Dairy Queen that takes a hour to get a blizzard They must have one of the worst leadership in fast food history . The Dairy Queen franchise should look into this store because it's not making ur brand look good . read more

This DQ is APPALLING!!!!! First and foremost.. I went to this failure of a location earlier this week for a blizzard. After waiting countless lifetimes in the drive thru, I was finally handed my blizzard.. I immediately noticed an off smell to my little ice cream treat.. I have never been given something with such a disturbing odor... I tried a bite of the blizzard and it was RANCID.. It tasted EVIL!!!!! I would've been better off eating rotten milk. I have NEVER felt more disgusted with a dining location. This was criminal... This joke of a business establishment needs to be looked into for poor food safety practices. They are lucky I don't get in contact with my legal team. Also.. this location..or should I say hell... .REFUSES to accept usage of the app. What kind of fraudster owns a location that wont even use the companys app??? This guy must be a real stingy guy to pass up on such a useful tool. . Anyways I will be reporting this incident to the appropriate authorities.. I no longer trust this DQ.. MY voice needs to be heard.. and this sad sad place needs to be shut down or handed off to a new business man that will understand how to nurture the workplace in a way that will allow for it to succeed.. I would do it myself if I thought this place could be redeemed .. For now I just have to watch from the sidelines.... but I will be watching. DQ YOU HAVE LOST MY TRUST! REPECT! AND MONEY!!!!! read more

The entire serving and eating area was clean-clean-clean. The employees were friendly and the service was great. We had the best "Peanut Butter Parfaits" ever!! It was just the right mix of peanuts and chocolate to compliment their delicious vanilla ice cream. We added an order of fries to top off our treat. We just could not have been any more satisfied with the service and our order. The seating area is ideal with big windows all around to watch the hustle-bustle of traffic going by as you relax and enjoy the view. JoanneJ. read more

The food was amazing, my son had the triple back yard burger. He said it's the best hamburger he has ever had. The lobby it was so clean and in there prep area too. I was amazed. Very friendly and hard working staff read more

Dairy Queen Grill & Chill - Dairy Queen - Fast Food Near Me - Albany, Oregon

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Hypodermic needles in the parking lot after they told us that they can't serve burgers they only have soda and ice cream read more

Dairy Queen Grill & Chill - We waited in line for 25mins to hear that they were understaffed and couldn't serve anything but soda and ice cream. - Fast Food Near Me - Albany, Oregon

The wait was absolutely horrible, drive thru took 45 mins for a sundae. The employees were nice for only two people working yet it took sooooo long! By the time I got my ice cream it was completely melted. Very disappointing experience. Again, employees were very kind. I see that the manager has responded to everyone the same way over the years just saying sorry hope you have a better experience and to come back. Instead of talking do better and take action. read more

Not sure if anyone else whom loves Dairy Queen is frustrated and upset with the false advertising that DQ does at this location.At the drive Thru window they have a sticker asking you to download there app. Sure that's all fine and dandy. I will, the frustrating and upsetting part they don't accept the coupons from it because they don't have a scanner. ‍ Birthdays have gone by in my family and the email tells you to download the app to get your free blizzard for your birthday. Nope can't in Albany, OR. I've decided to unsubscribe from their emails so my kids don't get disappointed anymore. Thanks for nothing DQ. read more

This DQ is super slow, but it's okay 'cause DQ Blizzards are the best ever. So don't come starving and be prepared to wait in the drive thru a little bit. Pandemic info: Lobby is closed. Drive thru is open. The line has been super long every night! Instead of entering at the DQ entrance, enter at the bank entrance to the south to make more room for the line so people don't have to get stuck in the road. read more

Im not trying to be a Karen but this is ridiculous. $7.58 for a cheese burger basket w/ bacon. I wouldnt be upset if it was actually worth the almost $8, but there where barley any fries and taste like pure oil. On the bright side of things the burger is decently sized and tastes great no complaint there. Also very slow going through the drive through. And the lady at the window was very nice. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Albany, Oregon

If I could give this Dairy Queen negative stars I would. I have been here numerous times and I really wonder why I ever go back. The hot food is usually tasty, but if you order a meal you better order extra fries because you hardly get any. Every time I order ice cream they mess it up. I ordered a banana split and you couldn't even see the ice cream, just the fruit topping. So the next visit I thought I'd try ordering a large sundae instead thinking I'd get some ice cream this time but no, again hardly any ice cream. I don't think I'll be going back again when there are plenty other options for desserts around town. Maybe somewhere where I'll actually get my moneys worth. I paid a small fortune here for disappointment. read more

Absolutely freaking ridiculous!!!!! 31 minutes later and we finally received our order of 1 basket of tenders, 1 blizzard, 1 order of pretzels. Might as well have gone to a sit down service. read more

Waited in drive thru for 1/2 hour and the food was undersized and overdone. Wish I had read these reviews first, as it seems to be a consistent message. So, I went back today to ask to speak with owner/ manager. Waited INSIDE for 15 minutes before I reached the counter (2 customers ahead of me) and I got to see the Keystone Cops in action. Workers were running into each other, dropping orders on the floor, etc. Finally, I speak to the manager on duty. It was like I inconvenienced him! His attitude was as close to "why the @$% should I care?" And his literal reply was, "well what fo you want me to do about it? " Negative stars. read more

IF I COULD GIVE NO STAR I WOULD!!! Absolutely would never come back. Our experience was definitely an experience. First walk in the tables have multiple guests with no food with receipts on the table waiting for their order. They were bringing random food boxes out yelling what's in them expecting everyone to claim them. Oh my word! When we got our food one of the boxes with chicken strips had no heat to them what so ever !!!! I got 10 fries with my medium order and same with 2 of the others and one had almost a full box. Um. Wait wait. My burger had 2 gross 1 inch pieces of tomatoes same with onion the whole bottom was full of grease. One of the blizzards did not get turned upside down. (I wonder why) it was soup! Not a thick cup of ice cream! No wonder the rest of these reviews suck! HEY OWNERS. FIGURE OUT YOUR RESTAURANT I SHOULD'VE REQUESTED A REFUND!!!! read more

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The SLOWEST fast food drive through I've ever been in. Took 35 minutes to get 8 cars through the drive thru. In-N-Out or McDonald's would have gotten 20+ cars through in that time period. Food was fine and the order wasn't messed up, otherwise this place would be 1 Star. read more

I suggest driving to Salem or Corvallis if you want dq, unless you have 90 minutes to wait minimum

This is literally the filthiest DQ I've seen in my life. From dining room to front counter, it's almost unbelievable. Sending a complaint to corporate. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Albany, Oregon

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Wow, this place is horrible. Whoever is the owner of this place is should know they are receiving the 1 star. Grumpy associates, slow pace, poorly ran, under scheduled. Chicken strips were dry, Diet soda was missing an ingredient and was off, grilled cheese was burnt. 50 minute wait today. Granted hot weather and Ice cream go together, schedule more help?? read more

Actually went inside to order a couple orange Julius drinks, thinking it might be faster. Turned out to be a good decision. Came in to see a place truly understaffed for a 5 o'clock rush, there was one girl on the register, and one on the drive-thru. But even though, I was able to get my order without too much of a wait. Order was correct with no errors. There were several areas of concern, like the lack of hairnets or any food safe gloves being worn. The kid on the counter was there strictly to take your order and make you food. Customer service and moral seem pretty low. Also there was an older man milling about behind the counter, realized he was bringing change for the registers, No uniform, no smiles, or cusomer acknowledgement, to anyone really. Employees were not speaking , vibe was very tense and stressfull. If I as a customer felt that, I feel bad for the kids who work there. Also because counter person was desperately trying to stay ahead of customer orders, cleanliness was very lacking. Lastly I would say that if the management could offer some positive training to employees, have more staff present at busy times, and some electronic upgrades ( each register should have it's own debit/credit card reader) things would hopefully be a bit more efficient. Build moral by building a team of people who work together, and can have a strong focus on great customer service. An employee is only as good as their manager teaches them to be. read more

Well... the food was good. Quality Dairy Queen. But holy guacamole. Choose the drive through because that's where the service is at. In a ratio of 3 to 1. Nothing against the staff, this is a management problem. read more

This place will rock your socks off. Top notch customer service. Highly recommend there lobster blizzard! THEY USE REAL STUFF NOT IMITATION

This location is very slow most of the time. There always seems to be a lack of staff inside. If you go through the drive thru you'll see about 2 girls running their asses off inside. There doesn't seem to be much time for them to tend to the dining area and it could really use some cleaning. The food is normally what you expect for fast food. read more

This is very nice establishment thank you very much. When people talk about the short wait times they're not exaggerating this was one of the fastest and Highest quality customer service experiences I've ever experienced at a Dairy Queen. It must been no more than 10 minutes to get through the drive-through with our food for a party of 7. Everything was fresh and hot and the speaker Box was very kind to us. I wish many good fortunes upon this establishment #BlizzardsPrettyGood read more

So today I decided to stop by DQ for some quick lunch.... worst decision I could have made. They some how messed up 4 of 5 orders even though it took them 30 minutes to make it. Also I opened up my cup and there was a ant in it. I highly recommend you do not come here it honestly ruined going to DQ for me. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Albany, Oregon

This place lags, soooooo slow, it took them 30 min to make me a hotdog. I will never spend my money here again. Get your shit together people!!! I'm not sure how you are still in business. read more

The only thing that was good was the fries and onion rings. The lettuce was terrible. It was slimy and had a big piece of the core on one sandwich. I suggested that they go through their lettuce. Told the lady at the counter and she said oh ok. No apology. Won't come back here. read more

Dairy Queen Grill & Chill - Brown slimy lettuce - Fast Food Near Me - Albany, Oregon

Waited in line for quite some time with only two people in front of me. The girls spent more time talking to each other than working.I got to the front of the to find out I couldn't order my first three choices of treats due to them being out of product or broken machines.I went to pay with my credit card only to be told that machine was broken too. No apologies from counter girl at all only a general huffiness. See my pictures for cleanliness of store. I won't be back. read more

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I was here for more than 30 minutes waiting for two small blizzards.. so un unorganized they gave people after us their order before us... so I got us and caught their attention and apparently they gave my order to someone else... read more

Worst DQ ever. It is so slow. Took us over 30 minutes just for an ice cream come that I had ordered a large and it was the smallest large I have ever seen. I think they need more employees because the ones I see working are always swamped and working as fast as they can. We have been there a couple of times trying to give them the benefit of the doubt but it was the same every time. read more

Everytime I come to Dairy queen I am always waiting forever in the drive through even when it is not busy! I understand when they're busy and I don't mind waiting but every single time I come here or even if I am the only car in the driveway they take a literally forever I don't know if they're understaffed or what but it's just ridiculous the wait time I hate leaving my reviews like this but if you're a rush don't want to Dairy Queen read more

Like everyone else. So slow. So rude. Don't even bother if you're on your lunch. The lady at the front didn't even apologize for making people wait more than 10 minutes for your food. 10 minutes is giving them justice read more

We were on I-5 and craving milkshakes so we took a detour and found this old DQ. The guy took our order and said that the machines were down after we told him everything and wasted time. It must've been a young kid who needed better training because he ended the order with, "there is nothing I can do for you anymore." We just started laughing at our luck and drove away. With plans never to return to Albany's DQ of disappointment. Thanks Obama. read more

This place is a mess. Slow workers, super slow service, machines broken. Help doesn't seem to want to be there. No organization at all. Too bad, there aren't too many Dairy Queens left. read more

this place is garbage, do not go here. the drive thru took us 38 mins, the customer service is horrific, strawberry sundae was melted with no strawberries the Oreo mint blizzard was a cup of melted vanilla ice cream and the plain cone was melting. i asked if we can fix the order and the girl goes and gets a cup of Oreo cookie and hands it to me and shuts the window. one star is to much for this place. read more

Good food. Hopefully they actually hire people with a decent work ethic from now on and they fix the staffing issues and . Spent thirty minutes in the drive-thru waiting for food that was lukewarm when it arrived. Still tasted great, but I'm not impressed. No smiles or fun-filled demeanor. Don't bring your problems to work. read more