Good food. Hopefully they actually hire people with a decent work ethic from now on and they fix the staffing issues and . Spent thirty minutes in the drive-thru waiting for food that was lukewarm when it arrived. Still tasted great, but I'm not impressed. No smiles or fun-filled demeanor. Don't bring your problems to work. read more

Only 3 cars in line when I ordered my icecream I was able to hop out of the truck walk to big 5 walk around walk back to the truck and then fix the quad in the truck and still sit in line for another 10 minutes till I got my icecream read more

Slowest drive thru I've ever been to. Waited FOREVER and the person taking orders was not the most competent. Had to tell her our order 3 different times before she got it and we only ordered 3 burgers. Don't go there if you're hungry or in a hurry. Also spoke to the owner about the issue and he flat out said he didn't care. This guy doesn't care about his employees or his customers. Very disappointing. read more

Oregon is open for business and this place is not open for dining inside. Took 20 minutes to get through drive thru and 5 kids working. Apparently owner of this franchise is clueless! People don't have all day to get food! read more

this place is garbage, do not go here. the drive thru took us 38 mins, the customer service is horrific, strawberry sundae was melted with no strawberries the Oreo mint blizzard was a cup of melted vanilla ice cream and the plain cone was melting. i asked if we can fix the order and the girl goes and gets a cup of Oreo cookie and hands it to me and shuts the window. one star is to much for this place. read more

This fast food place has messed up my order, that is not hard whatsoever. & has put the wrong condiments on the burger & the wrong meats. I will no longer go there. read more

Very irritated with the service and the product we got. They pre-make their cones and Blizzards and then put them into a freezer which changes the consistency of the ice cream making it very gritty. We asked them since it was busy in the drivethru to not do this, yet when we got to the window they had premade the Blizzard we ordered and it was all gritty and gross. The "manager" who couldn't be more than 18 told us that we had requested the cones not be pre-made and I would have to pay for a new Blizzard. On top of that the cones were gross. The ice cream tasted off and was super soft. The cones were old and stale. Very unhappy with the product and service we received. read more

Craving a blizzard? Need to burn up 45-60min? Tired of being served by teenagers that enjoy providing excellent service with a smile? Then Albany's own DQ is the perfect place for you! I will give them credit, at least they are consistent. No matter what time of the day, week, month or year, you can always count on long lines, slow service and yummy Blizzards! read more

One of the employees said she spit in my food and the other employees tired covering for her

This isn't my first time going through this Dairy Queen and having this same problem. I keep getting my orders back and they mess it up EVERY TIME. I never leave reviews so it's pretty bad for me to be leaving one. I love the Dairy Queen flamethrower sauce and I ordered two sides of it for my large fry and they gave me ONE BUFFALO SAUCE instead. I have gotten things put on my burgers that I asked not to have, I have gotten half full fry cups, I have gotten only half mixed blizzards from the place. DONT WASTE YOUR MONEY BECAUSE THEY AREN'T GOING TO GET IT RIGHT. I'm done going to this Dairy Queen. read more

DONT RISK FOOD POISONING..With no customers in the restaurant, the food prep area absolutely disgusting and staff was rude when asked about the dirty knife that was on the counter. (Who really knows how long it sat out on the counter) read more

Super clean, very nice employees, and pretty good food! Even when they're slammed, they work fast. Would def recommend when you're looking for a nice fast food joint read more

Took 30 minutes to just get our ice cream, but i'm not blaming the staff, I'm blaming the owner on this one. It's 90 degrees out side and it's cooler out there then it is in the restaurant. The poor staff are all over heated and look like they are on the verge of passing out! These are disgusting conditions for these poor young girls. I'm pissed. No fans for them or anything. WILL NOT COME BACK! To the man that owns this DQ in Albany Oregon, YOU ARE SCUM AND SHOULD BE SHUT DOWN! read more

If I was rating the service alone, this place would get a 1. The food redeemed it. We waited in line for 10 minutes to order and then about 20 minutes for our food. They are very clearly understaffed and I felt bad for the employees who were being run ragged trying to keep up with everything. I don't think they even have an actual cook - it seems it's just the manager running the kitchen with the occasional help of a "floater" swinging between ice cream and the kitchen. It's clearly a management and training issue, not the employee's faults. It honestly seems like the manager is too cheap to hire a cook, purchase more than 1 credit card machine (there are none at the registers - they take it to the back to charge your card), get some more employees, and take the time to properly train the staff. After seeing the filth caused by a busy, understaffed restaurant, I was not hopeful for quality food. I was, however, pleasantly surprised!! The food was hot and freshly fried. It took a while and it was painful to watch the food pile up and sit on the warmer, but it was delicious. If it looks busy, I would recommend the drive through, but that is still a little slow. Wouldn't try to come here if I only had a 30-minute lunch. read more

Avoid!! I agree with the others...by far the WORST Dairy Queen experience ever!!! Long wait for food, slow staff, got our order wrong, and FILTHY! Had ants on our table and in the bathroom, no one was wiping tables, trash was overflowing. One of the worst fast food experiences ever! read more

I stopped in for a quick ice cream cone. I waited for five minutes at the counter and never got helped. Employees were scrambling around, but no one worked the cash register. No sign of a manager, just a few high school-age kids working. While waiting, I observed unsanitary conditions behind the counter: food/ice cream on the floor... all of the topping containers had toppings slopped all over the counter... uncleaned milkshake blenders... it was so gross that I walked out. If I was a health inspector, I would have written-up numerous violations. read more

One of the worst in the area. Always super slow and by the time you get an ice cream order it's soup. Tonight we went through the drive thru, got home and received someone else's order. Instead of Oreo it was something doused in cinnamon, thank god we weren't allergic. Gave them a last chance and we are done. read more

Very slow this is ridiculous I waited in line for about 30 mins till I got to window to get my food. Fast food my ass. Although ice cream is good they should just serve I cream and forget the real food. Also this DQ is very outdated and nasty inside. read more

Not impressed. Service was slow, only a couple of employees up front and a line out the door. This was my worst visit to DQ. We ordered, then, shortly before our order was up, they came and told us they were out of something we ordered, we had to reorder which made the rest of our food cold. read more

There are very few times in my life where I have felt the need to give constructive criticism to a food service restaurant. This is one of those times. In general, quick, easy and cheap fast food has certain expectations attatched. A sandwich made wrong, maybe. Some brunt fries, sure. However, when you take a bite into a $5.00 order of 8 or so cheese curds, the middle should not still be frozen. When you order a cheeseburger, it shouldn't smell and taste like the inside of a microwave. And please, don't let me get started on the half cooked, soggy French fries. I've worked fast food. The majority of America's youth have worked fast food. I understand that things can get busy. But if you are serving food that you wouldn't feed to your dog, it's a problem! The service is mediocre, the wait times made me age about 50 years, and I won't even start on the inside, because I refuse to even go in there anymore. The staff are constantly splattered in grime, and if the owner can't shell out for a new blender shield, we have more problems than I care to comment on. Not to mention the fact that I made a Yelp account just to write a review about this Dairy Queen, which is sad in and of itself. Overall, I'm a disappointed, disgruntled and ripped off customer. Badly done, Albany DQ. Badly done indeed. read more

Well I must say,, I worked in a DQ, it was my first "real" job , so I expect a little more out of these stores... Albany DQ,,, lets face it ,,, your store is unbelievably FILTHY!!! I am amazed when I go in,, the counters are nasty , the machines are disgusting and I can only imagine what the back cooking area looks like... Man my Boss would NEVER HAVE ALLOWED this!!!! Ofcourse that was High school and 30+ years ago ,, when we as teens busted our butts and EARNED OUR $2.25 an hour ohhhh AND NO TIPS!!! So who knows when I will take my chances with my health and Wander back into Albany DQ.. COME ON YOU GUYS YOU COULD AT LEAST TRY!!!!!!! read more

Slowest service of all time. Food was fine and kids at the front were very nice, but come on. If you're in a hurry, find another "Faster Food" joint. read more

Terrible!!! Long drive through lines, long wait time, DISGUSTING "sanitation" skills -- NOT clean at all!! One employee was touching his hair while working in the kitchen, the other employee had a band-aid and no hand glove on to cover the hand in which the band-aid was being worn, he also did not wash his hands after handling money. Dirty dinning area. Spoons were left inside partially covered ingredient containers. The blizzard that is advertised as a highly frozen drink was not even frozen! It was watery!! NEVER coming back here again! read more

This is by far the worst Dairy Queen I have ever been to. The last two Sunday's in a row we've tried to get blizzards and they are out of Reese's and butterfinger. A few days later we try again and there is maybe half of a peanut butter cup in the blizzards. This has happened so many times. Don't ever expect quality ice cream from this place. Also, slowest drive thru in the whole town. read more

Waited almost 15 mins in line. Then another 15 mins for my food to be ready. I'm from out of town and this is worst Dairy Queen I've been in. read more

Avoid this particular DQ at all costs. We should have double-checked Yelp before going. 17 min to tell us they couldn't make 2 of our items (one was the featured sandwich plastered all over the store), 27 min before we got any food. The kids meals were missing 3 of the 5 items that are part of the meal. The staff were clueless & could not have cared less about having customers. Everyone who came in with us had the same experience. Avoid! read more

Ice cream was good as expected. And the girls working were pleasant. Having said that, the joint was a wreck. Filthiest restaurant I've ever seen. Prep counter with food and melted ice cream every where I looked. Milkshake blenders were caked with mess, spattered ice cream all over the machines, staff, floors. It literally looked as if they hadn't cleaned all week. The floor in the dinning room has foot prints all over, as if something was spilled and not cleaned up, so it was tracked all over. Shameful, unhealthy, unprofessional, clearly health code violations top too bottom. Whomever is responsible for this establishment, no excuses. There are countless restaurants that are as busy, so that's absolutely no excuse for filthiness. Teach the young people who work for you about pride in their work. read more

I use to love coming in for my food here I honestly didn't even mind the hour wait.. but after the other day I don't wanna come back to this Dairy Queen.. they forgot my drink by accident which wasn't a big deal to me but still called to ask to see if I was able to come in for it if not it was ok like o said wasn't a big deal but when the lady answered the phone she was so rude for no reason I was being polite to her and didn't deserve to be treated like a child when all I did was called and ask if it was ok for me to come back and get at least one drink ( it was more than one drink that I purchased) it makes me upset but I've worked fast food and I never treated my customers so poorly.. read more

Dirty and disgusting-the boys working there coughed all over the food. The hotdog had callouses and a super thick old chewy skin-Like the fingers of a 70 yo auto mechanic. Horrible experience. That place needs to be inspected read more

I love Dairy Queen as a fast food restaurant as a whole. Love the food and the blizzards. But this Dairy Queen constantly disappoints. Everytime I give this location another shot, the blizzard is very bad. They don't mix anything in. It's just the ice cream and not what your order. And the wait Time is very longer. Will not go there again. Finally done with this location. read more

Currently have been waiting in line for a half hour for three shakes with two cars still in front of me.. Really wanted a blizzard but at this point wishing there was a way out of the drive thru line to go to the store and buy ice cream.. read more

The only safe thing to eat is the ice cream. (Only because I know they go through it quick enough to not expire) I would never eat the food here ever again. The one time I did I got expired ranch that was completly separated. The store is absolutely filthy and the owner has a reputation for being inappropriate with staff and refusing to throw away anything regardless how long it's expired. I literally take my cell charger with me and watch Netflix in the drive through and can consistently finish an episode of the office and start a new one before reaching the window. Half the time my blizzard either is incorrect or not mixed half way through. They hand you your blizzard with a napkin wrapped around it, you will definitely need it as your hand or your car will end up sticky. I will not go back until there is a change in ownership. read more

TERRIBLE SERVICE!!!!! I got stuck in the drive thru for 20 minutes because there is no way to exit. After the person was rude on the mic and pushy for me to order; I had to sit forever in line. I will never come back to this place as every car has to wait at the window close to five minutes for their food. I have never recommended a manager being fired, but this one needs to be evaluated closely. read more

Slow as a snail. Cannot believe how long it took to receive the food. Their LAME A$$ excuse is they just hired two new people. I don't call that a legitimate excuse. You don't hire two people and run them on the same lunch hour shift. Sounds more like bad management. read more

Walked in to simply get a cone. Was never acknowledged. Not even a glance! Waited. Waited. Left. No-one was ahead of us either.

Been here several times and have never had an issue. The service has always been fast, friendly and accurate. Love DQ's $5 lunch special.

Please wait 3-5 business days for your nice cream. Only DQ nearby, so you're out of luck if you want a blizzard in a decent amount of time. No reason to be stuck in the drive thru every tome for 30-45 minutes. read more

I have never been to a slower dairy queen in all my life. I waited in the drive thru for over 20 minutes for a blizzard. Once your in the drive thru your stuck, what a nightmare. I will not be visiting here again, I recommend going to a different ice cream shop if your in Albany. read more

Slooooooooower than slow.....stuck in the drive thru for 45 minutes slow. This place is insanely inefficient.

Place is utterly disgusting! Bathroom is filthy and service is super slow. The manager was absolutely rude and refuses to work with anyone. Luckily I was serviced by the sweet young girl named Chloe!! Hopped on Yelp to give a review about how well the girl did despite her surroundings and found another good review because of her! You go girl!!! read more