If I could give zero stars I would. They messed up my order and gave a cheeseburger instead of chicken fingers. Then argued with me that I said cheeseburger, refused to give me what I ordered and then told me I had to pay for it. Spoke to the manager and after explaining she finally gave them to me. I've never in my life argued with a fast food worker! She was so beyond rude!! Will never go back here. read more

Tried this location again after several years as it's the closest to our house. Nothing has changed. Ordered a peanut buster parfait after being sadly disappointed with Blizzards in the past. There were only two small layers of hot fudge and none was at the top. By the time I dug through half of the ice cream to even get to any hot fudge, it was almost nonexistent. It's a shame because this is one of the few restaurants in our neighborhood and the only that serves ice cream. Very disappointing. read more

Ordered on line. Both burgers were done correctly with multiple changes. Good job crew!

I work nearby and I've come here several times. Never had a problem with the workers or the food here. While they might be a little direct from time to time, the order has always come out correct, which is the most important part, esp since I always use the drive through and want the order to come out quickly and not waste time. I'm sure I'll stop by here again next time the craving strikes my sweet tooth for a sundae. read more

I came here because I wanted something sweet. Well , everything I requested they were out of. The girl that took my order in the drive thru was very short in her responses and not very helpful. I walked away with a VERY overpriced hot fudge sundae- I could have gotten this same sundae at McDonald's for half the price. I don't recommend coming here close to closing time. Or at all! read more

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Dairy Queen is there for cheat days/celebrations. And while this isn't our normal spot to frequent, we were in the area and decided to stop here. I was really surprised at such the low ranking on Yelp. I mean... fast food restaurants rarely get above a 3 in my book... a 1 or 2 stars must be pretty horrendous. So I didn't know what to expect upon ordering. But it really was an uneventful stop - orders were correct and came out in a decent amount of time. No real problems from us. If you had a bad experience, I'd give these folks another shot to try to increase their yelp rating. read more

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Lady working the drive thru was having a conversation more important than listening to the drive thru mic. Had to repeat my mobile name after being told "what" and then hear her jabbering on through the speaker at whoever she was talking to. We were the only ones there and she acted like we were an inconvenience when handing us one blizzard. Just said "here" with no flip of the blizzard without looking away from her other conversation. This location used to have great employees but lately the night shift hates working there. Also beware they will close the doors on you early if you try and go 30 minutes before they close. Have been laughed by the employees for trying to order 30 minutes prior to closing. The Owner needs to hire a new nighttime manager read more

They gave us this soft dipped cone, and it had clearly been previously made. It was cracked and pouring out all over the place, and the lady basically threw it at us. We asked for a banana split, and she said the lady at the window said they don't have any bananas. We said that's fine, we'll buy our own bananas. The lady didn't even give me the chance to add what I normally add. She was rude and rushed us out as if it was a problem we came to get food. Also, you can't even read the menu board. They aren't taking care of the plants, and the plants are overgrowing the menu board. read more

Dairy Queen Grill & Chill - Cone dipped in chocolate - Ice Cream & Frozen Yogurt Near Me - Birmingham, Alabama

I never get my hopes up at fast food restaurants because I know you get what you pay for. One thing that I pay for is for my order to be correct and presentable. I arrived during the lunch rush and placed my drive through order for a cheeseburger meal with only cheese Ketchup and mustard with a chocolate sundae. The wait was longer than it should have been in my opinion. Nearly 15 minutes with two cars in front of me. The attendant who took my order was polite and friendly. I paid and drove up from the window and checked my order. Upon opening my burger it was a complete mess. The burger was messy with condiments everywhere and the bread looked like someone had pinched pieces off. I parked the car and went inside. The individual who took my order met me at the front and I explained that I just wanted a new burger. She was very apologetic and I could hear her when she went back to the cooks and said this was not acceptable. She's the only reason I'm giving them two stars instead of one. I usually love dq because for five dollars I can get a meal with an ice cream for a quick fill me up but experiences like this usually ruin the brand for me read more

Dairy Queen Grill & Chill - Cheeseburger - Ice Cream & Frozen Yogurt Near Me - Birmingham, Alabama

Boy, oh boy, this has to be the worst DQ I've been to. During the coV lockdown, I visited the drive-thru dying for a banana peanut butter blizzard and they didn't have bananas. Ok, it was lockdown, supply change disruptions, I was disappointed but thought I'd give them another try. This time, Thursday 7/8/21, well out of lockdown, this store still was closed for indoor dining. So, we go thru the drive-thru. We had a simple order of 3 burgers n all three were cold, the fries were cold and stale, which is like really crazy, bcz I was there at 1:00pm during the lunch rush. I really don't think I'll be back to this store again. I love to support stores close by to do my thing to help support the local economy, but, I'm only good for a couple of really poor performances before I move on. read more

Food was exactly what I wanted and service was quick! Everyone was also nice. I went around noon if that helps against some of the other reviews about closing time. read more

Dairy Queen Grill & Chill - Backyard Bacon Ranch Signature Stackburger - Ice Cream & Frozen Yogurt Near Me - Birmingham, Alabama

The ice cream was ok, but the lady taking drive thru orders had the personality and voice of the slug off of Monsters Inc. They also wouldn't take our virtual app coupon despite us using our app at other locations. read more

Sweet fixed. Great place with a sense of urgency in their actions. Need a hot fresh burger, it's found here! read more

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the costumer service sucked ass and was terrible. the lady at the front yelled at me. She accused me of my card declining and then laughed at me (my card did decline) but there is no reason to be a bitch ab it some people are trying to get by in life but they have limited amounts due to their parents cutting them off. read more

Employees pretended they were closed early so they wouldnt have to work. There was a line of 25 cars after the Mountain Brook game & we sat in it for 15 minutes, got to the back and a man came out saying they were closed & have been closed for an hour. We drove off and saw an employee bringing an ice cream out to a parked car, so they clearly hadnt been closed for an hour. read more

One chocolate shake and one Reese's Frosty at the drive-through on a not particularly busy Thursday night at 9 pm. Eighteen minutes. It's not as if we ordered Peking Duck. Eighteen minutes. Let's start with the ordering. The guy taking my order had all the cheerfulness in his voice as the damned on their way to the gallows. I mean, we're talking existential angst. But, okay, 9 pm at night at Dairy Queen. I'll cut you slack there. So, our chocolate milk shake comes out in a reasonably prompt way. I give the guy a $10 bill. You'd have thought I handed the guy Deutschmarks. He looks at it and ambles away. And then disappears. Meanwhile, workers keep wandering past the window, cracking jokes. Still no guy. the cars behind us keep backing up. No guy. I'm a really patient guy. But the only thing keeping me from honking my horning or asking about my wife's Frosty is her gentle hand on my forearm to calm me. Finally, the guy comes with a fistful of change and --- oh, by the way -- hands out the Frosty. Dairy Queen, can you please clean up your act? read more

The ice cream and blizzards are always great, and so are the chilly cheese fries, which is what we usually get. My only complaints are the drive thru wait times tend to be pretty long and customer service is subpar. I hardly ever am greeted, once I pull up to the window, it opens they tell me my total and take my card, that's it. Wish they were a little more friendly. I just posted a new photo from the chili cheese fries I got today. I'm so disappointed. It keeps getting worse. Won't be back. read more

This DQ has always been filthy, and the employees always seem to have a chip on their shoulder. I have no idea why we continue to come here, other than the convenient location. Today the soda machine was out of lemonade. My wife told one of the dozen or so employees, and her response was "yeah, we know".... So why hasn't it been fixed?? The food prep area is absolutely disgusting, with food and trash all over the floor. Employees may or may not have their hair in compliance with health standards. The "managers" I've seen have been completely ineffective and just generally grumpy. The dining area is equally nasty, with trash on the floor and spilled food on the empty tables. Right next to the soda machine is a "wet floor" sign, with a huge puddle of water. But apparently it was too much to ask anyone to actually mop it up!! I like DQs in most cases, but this one is terrible. Stay away. read more

Dairy Queen Grill & Chill - So they can put the "wet floor" sign out, but apparently are incapable of actually mopping up the puddle? Seriously?? Unsat. - Ice Cream & Frozen Yogurt Near Me - Birmingham, Alabama

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Today is Saturday, February 11, 2023. Hours of operation that are posted on Yelp is wrong OR the store closed early. I arrived at the drive-thru at 9:07 pm. I waited about two minutes and was not acknowledged through the speaker. I was about to drive off when a worker came out the back door to take out the trash. The worker said that they were closed. I asked him about the website that stated they close at 11pm. He said, "We are closed." read more

I have given them chance after chance. Literally for the past year i have been consistently disappointed because of how rude the workers always are at this location. Tonight was the last straw. At 9:10pm last night I arrived after checking online, on Yelp and then even making sure that the physical signs at the restaurant matched--they all said it closed at 10:00pm. All the lights were on and I could see multiple workers sitting down in the main dining area inside. After 5-10 minutes of sitting at the drive through without having my order taken I parked and walked up to where I could see workers sitting and chatting while one was sweeping the floor. The doors were locked and the worker sweeping the floor rudely began to gesture that they were closed. As he did this I was literally staring at a sign on the door that showed the correct hours of operation (stating they closed at 10pm)--I pointed at that sign and he still rudely shook his head and made an exaggerated X shape with his hands. Finally he came to the door and told me that they were closed and when I asked why every single place online and even at the store itself says otherwise he just said "yeah we don't do that" and said all the signs including the one on the door he was standing in were wrong. If the hours truly have changed it takes 5 minutes to change the times online and everywhere else. It shouldn't take an outrageous amount of time to change it at the store itself either--or at the very least remove the time that is currently up. Honestly I think they just wanted to close down early and got caught. Either way I'm tired how how poor the service is. read more

Never EVER going back. Here is why: Went to drive-thru . Was told by employee to "Wait." Not "Please wait." 5 minutes later...8 minutes later... Nothing. So drove to parking spot. Went inside. Nobody at cash register to help me order. Looked around the corner to drive-thru window to see a customer making eye contact with me. He mouthed, "Where are they?" I lifted my hands to show, "I have no clue." Looked at freezer section. Heard employee voices, so turned around to see 3 employees looking at me. I started to ask, "How much are your (cakes)." They all WALKED AWAY before I could say 'cakes.' As a result, I walked away. Do not go to this DQ location. YUK. read more

Do NOT go to this DQ. The management is very poor and very unprofessional. They were very rude and unfriendly to my employees and myself. It took an hour just to order our food. On top of the terrible service, they managed to get 9 out of 13 of our orders wrong and had items missing. The food itself was actually good and enjoyable to eat but it was not worth the hassle and terrible experience. 10/10 would NOT recommend eating here. read more

Come for the filthy reataurant. Stay for the horribly slow service. This place is awful. Choose another place to eat. read more

Sat in the drive thru for over 15 minutes, no one came on to take our order. There were only 2 cars in line. Us and the car ahead of us. I also called their phone while we were in line and no answer. It was 8:10pm on a Saturday night 11/6/2021, when we drove by the window there were workers in there and one with a mop in hand. It says on they're open until 10pm? I'm so confused. read more

Came through at 9pm to get an ice cream sundae. Waited a couple minutes at the window. It was handed to me with no toppings. She said they're on the bottom. Why? I drove the 2 miles home. Opened it and pretty much milk, cold clumpy fudge and massive strawberries were all there was. I got about 3 bites of anything resembling ice cream. Waste of $4. Like why were there no toppings on top of the ice cream?! read more

Dairy Queen Grill & Chill - Ice Cream & Frozen Yogurt Near Me - Birmingham, Alabama

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The guy that took my order had zero personality and acted like I was bothering him for ordering food. Blizzard was really good but the female worker that handed it to me had a horrible attitude. If you don't like your job find another one or quit. I think employees of businesses forget customers are the ones that pay their salary. Without customers the doors close. If this new location does not get the employees under control and teach them customer service it will close. read more

Went to the drive thru one day and was told at the speaker to wait a minute. Several minutes later I drove away. Different day went inside and was met by a guy that seemed too cool to pay attention and take the order. All but two tables were dirty at 3pm and when the order was ready, the gal yelled our number to pick it up. (It says on the plastic number to place it on the table and they'll deliver) Food was ok. Won't be back. read more

After work my fiancee and I stopped for a couple of the $5 lunches. They are a pretty good deal for a combo with a sundae. It was very quick service, even with a high volume of customers which was great. I got the cheeseburger combo with a strawberry sundae! Lol. read more

Worst burger ever! Paddy was burnt thru and thru. Fries were cold. Girl sweeping the floor was hawking luggies and then going outside to spit! What a waste of money and time. read more

I should have read the reviews first! The place is filthy!! The floors in the kitchen are covered in grease and the staff bring it out on their shoes all over the restaurant. There didn't seem to be any fryers on as everyone was getting ice cream so I'm assuming it was days old grease!! My order was half filled when the server went off to make an ice cream for a friend who dropped in! Then after some chit chat went back to my order! This is the only ice cream place for miles so could be super busy 24/7! read more

this Dairy Queen is the slowest fast food chain I've ever been too. Even when it's not busy, which rarely is, they are inefficient, slow, and burgers are often burnt. Terrible service and is very sad considering this is one of the few options close to liberty park. They are receiving one star from me because of the chicken fingers and the cashier is funny. read more

Pretty good Dairy Queen as fast food joints go. They are fast enough and haven't ever got my order wrong. The cashier that normally handles my order (Autumn) she is a very kind and sweet person. I would recommend this DQ to anyone. Great location as well! read more

Dairy Queen Grill & Chill - Finding their hours online is almost impossible, so here is picture! - Ice Cream & Frozen Yogurt Near Me - Birmingham, Alabama

I cannot believe this establishment has a 77 health rating and is allowed to be open. The owner must be real proud. 16 reviews and a 1 star rating. #winning read more

Terrible Service. They will take your card and walk around with it. Takes forever even when not busy. Terrible communication skills. Rarely will get the right thing that I ordered. read more

Yeah, I'm not mad about it, but bless their hearts this store never has is together. Orders are wrong or the soda fountain is out of order, it's always something. And it's incredibly run down inside. read more

Absolute worst DQ EVER!! Waited ten minutes as the only car in the drive thru only to be told they "didn't have" the first two things I tried to order. Settled for a cheeseburger and onion rings. The onion rings turned out to be some kind of fried cheese tot (completely inedible). The burger was also inedible--completely burned and tasted like a charcoal briquette. Had to throw the entire order in the trash. I live in this neighborhood and refuse to ever visit this place again. If I could give a negative rating, it still wouldn't be low enough! read more

The drive thru only gave me two burgers instead of three. I really didn't think much about it since this is pretty typical for this location. I put up with it because it's more convenient. However, this time was different. When I went in with my receipt, the cook became angry and said that I was trying to gyp them. So I asked for the manager and told him. He said nothing about what she said. Then the cook said I was lying. I told the manager this and got a mere perfunctory apology when he gave me my burger. What is up with these guys? Go to the one in Cahaba Heights!!! read more

I come to this DQ frequently, and the service is frequently subpar. The main reason I go is the convenience factor, but considering the fact that you have to wait AT LEAST 15 minutes in the drive thru every single time even if it's not packed, it might not be that convenient. The staff tends to have issues as well. I have stood at the counter after placing my order to ask for something else and have been ignored for 5 minutes when I was standing in plain sight of all employees who even looked at me but didn't bother to help. Today, I went through the drive through and got a large lemonade and the whole cup was filled with ice. The amount of lemonade in the large was probably less than the amount in a small drink without ice. Extremely frustrating since I went through the drive thru so I couldn't go back and get a refill. read more

Decided we would give this location 1 more chance after a soccer game tonight. We have had bad experiences on Saturday afternoons before and this is Friday evening. We had our order taken and money collected QUICKLY, but we did not receive our entire order again. When my husband tried to get it corrected he waited 17 minutes at the counter and all employees coming lately ignored him while they were socializing and playing with one another. We always wait to get our ice cream until my son eats his meal and all 3 times at this location the employees ignore the order. I had to go ask yet again and prove that I had paid for it to get it. So frustrating! Hate that we are going to eliminate going to this location as it is close to our home field. I tried to find info on owner/ general manager to tell them but can not find that info. read more

If I could leave ZERO stars I would. I'd like to take a moment to let you know that the treatment my family and I received at your store this afternoon was completely unprofessional and atrocious. My family and I have come to your location multiple times in the past year as we reside in the Liberty Park/ Mountain Brook area. We have never been treated as badly as we were today. My husband ordered several ice creams, fries and a beverage for our children and to pay for our order we presented a valid and fully loaded $15 E gift certificate along with the remaining balance of $4 in cash to complete the order. The gift certificate was shoved back into my husband's hand and the employee stated they couldn't take it. The manager then stated a similar response with "Uh uh, we don't take that". My husband and I confused ask why and what the issue was. We were met with the same ignorant and rude reply of "Uh uh we don't take that". The E gift card clearly states instructions to be manually keyed in and that they are valid at all DQ locations. They refused to accept it and again stated "Uh Uh, we don't take that". We called Corporate immediately and filed a complaint against the store and management. It is being addressed but I wanted to take the time to send you a message as well that I am extremely disgusted with how we were treated especially since your business is adjacent to our neighborhood. I will be sharing my review and disappointment through more social media avenues until I am given word that your manager that was on duty today was fired and that there are no issues in the future with gift cards. We took our business elsewhere, where mind you we were treated with courtesy and respect which is how ANY business should treat their paying customer! read more