So much incompetence. They were unable to make a hot fudge sundae and a dipped cone. It's took them x3 times. The staff didn't say anything to us they just had casual conversation while they served us. read more

Been sitting in the drive thru for atleast 20 minutes. I have a hot crow in the car watching the ferry line go by waiting to drive away. Really awful service. Knocking on the window and nobody answering // nvm they told me to pull into a parking spot not to hold up traffic . No refund or substitutes. Drove away very hungry and upset. Just wasted a shit ton of time and their excuse was not enough people but I counted 5 inside so... yeah this sucks ass read more

The blizzard machine broke right after we ordered, we waited for 10 minutes and they didn't even tell us, we heard them talking to other people. we asked for a refund and it took them 5 minutes to figure how to do that and they swore in front of my sisters and then 2 minutes after we left, we found out that the refund didn't even go through, AND we almost missed our fairy and had to sprint non-stop. Come on dairy queen what is this. read more

If you want a real milk shake you won't find it here. Service was good. Not many places around for real milk shake. That's what you get for living on south part of Whidbey. read more

I would not visit this location again. I am lactose intolerant and you can eat dairy queen without having to take lactade, which is why I frequent dairy queen. Yesterday, however, this location served me a soft chocolate ice cream that was not dairy queen. I became quite ill because of the milk fat content. The consistency and taste was not the dairy queen that I have been eating for years. This is besides the fact that they attempted to charge me three dollars for a cup of ice water. Just to test my theory, I stopped at another dairy queen and ordered a small cone. The new ice cream cone was consistent to the dairy queen that I know. read more

Dairy Queen Grill & Chill - Imitation dq - Fast Food Near Me - Clinton, Washington

Check prices! Advertise price is 6.99. They ring you up for 8.99. When I ask why I was told the owner sets the price. I pointed out the sign says 6.99. They said ya nothing they can do. Someone is scamming So check your price before give your cash. read more

crystallized frozen ice cream , means it was not stored properly . Or it was not prepared with love .

I was just appalled by the rest room. I told best not eat food made by people who use that room.

Worst service i have ever had in my whole life. We waited 30+ mins to get 2 medium vanilla ice cream cones. We received a chicken tender basket with a root beer and the chicken was uncooked. We gave the food back and received 1 small chocolate ice cream in that was half melted. I am so disappointed . My money down the drain. $-23 read more

cold food, over priced, tastes like it was made earlier and reheated. bread not fresh and on the stales side. i threw the meal away. never again. read more

Dear future self looking for a place to eat...STOP! You're better off starving to death or biting a chunk of a tree. Prices are ridiculous. The person charged for a meal separated instead of charging for a combo. Their spicy chicken sandwich is simply a chicken sandwich with some "spicy" sauce on it. Sorry but anywhere but here is far more acceptable and much safer for your health. Yes I'm mad and extremely feeling like I just got swindled and cheated. read more

A year later and it's still as bad as the previous review. It took me 10min to get to the front of the line to say I had a mobile order. And it still wasn't ready. It would be easier if they had a place for mobile order pick up. I was in the lobby and people were groining and complaining because the service was so slow. Still as disappointing location. Needs better management read more

Great location. Unfortunately they are incredibly short staffed. No ambiance! And customers seem to be rude and idiotic!

The store was practically empty. The employees were rude and were very quick to tell us they were closing soon. It was 8:25. They close at 9pm on Saturdays. Fair enough to say politely so we expect not to dine in but we were taking them to go. We only ordered 3 items. Those items took over 20 minutes, which was fine with the exception that the employees were leaving and talking to people in the parking lot which seemed a bit odd because we were told they couldn't do food anymore...so why was food not being made?. Which again, odd to see as they were preparing food for drive through orders - a bit disappointing. I do believe that should be posted. read more

As the Dairy Queen manager suggested I have given this place a second chance. I went to get a cheese burger for my elderly dog as treat. First thing I noticed when I got home with it is that it was warm. That was the positive. The bun was really hard like it was stale and just reheated in a microwave. No big deal because it was for my dog. The next thing I noticed was this cheese burger was missing the hamburger patty. Now I can see forgetting the pickle or onion or even a squirt of ketchup but come on how do you miss not putting on the hamburger patty. If nothing else this place is consistently terrible. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Clinton, Washington

I was at Dairy Queen today a noticed a lot of issues with this establishment. The drive line was about 8 cars deep so we went inside to place our order (we thought it would be faster). The line inside was about 3 people deep and about 3 deep for people waiting to get their food. We placed our order, couple of mike shakes. We waited and waited and waited. My shake came out within 10 minutes my wife shake took over a half an order to get. It seems that the kid behind the counter did not know what to do, half the time he would read the menu orders over and over then walk away stood at the ice cream station then walk back to the menu orders and read over and over again. The food warmer were backing out, no one was working it. People that were waiting were getting upset because of the delay. So, I noticed that the kid was constantly pulling his hair and handling foods without washing his hands, this if very unpleasing and unsanitary, I think that the Washington State Health Department needs to be review. The last thing about the kid behind that counter my wife believes that he might have been on drugs in the way we was acting. I feel this place needs to be shut down and for the owner to come in a rebuild this establishment. I also feel this establishment does not care about the customer because they get a lot people from the ferries. read more

Took 25 minutes in drive thru to get order. Unfortunately we had already paid. Everyone behind us left after ordering.

I've never had such a cheerful drive thru experience in my life. And the blizzards and cones were top notch

some guy named Alex or Alen was super lit and remade a blizzard because it was made wrong, awesome guy, would litterly jump in front of moving train in the name of customer service. read more

I love DQ I come here with my friends and family but you ask why the 4 stars it is because they don't serve blizzards upside down and they close down at 9:00. read more

Received our 3 blizzards like soup. All melted and they did not give it to us upside down like all other dairy queen. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Clinton, Washington

Has to be the worst Dairy Queen hands down. Daughter ordered a Blizzard was not served upside down. Was practically a cup of soup it was so melted. My banana split had virtually no ice cream and was pretty much soup as well. Young man working the counter was friendly but the older woman who was either manager or owner was really cranky and rude. Want to use the restroom? Have to hunt down an employee for a door code. This is Whidbey Island. Not how things work. Don't waste your time at this Dairy Queen. Just drive a half mile down the road and get your ice cream fix filled at a real ice cream store with great ownership. read more

I have been at 20(ish) Dairy Queens going back to the 1990s throughout 5 different states. This is (by far) the worst I have been to in the entire U.S. Their diner is not open which means you are forced to go through the drive-through. They screw up your order, go back through the drive-through, wait another 30 minutes in line. So here's what happened today: 1.) Sat in a long line that had just gotten off the ferry (moved horribly slow). 2.) Employee taking the order, just kept repeating is that all?, never actually repeated the order, just gave us a final price. 3.) Picked our food up (after waiting 20+ minutes. 4.) Didn't give us one of our four total sandwiches. Went to window (on foot after waiting in line another 15 minutes in my car), had my receipt basically thrown back at me (they printed a new copy) saying "see, we didn't charge you for the fourth sandwich so it's okay, but would you like order another one?", I didn't have my credit card on me and politely said, after all this wait and your dining room not being open, you really need to repeat the orders and try and get the order right. The employees response was "you don't need to be a d*ck about it (yep, he called me a slang term for certain male body parts). I asked him if he called me a swear word, he basically said yes and my next response was that he should come out and chat in person about this. Needless to say, I walked away without my sandwich as I don't need it spit in or whatever after this confrontation. I own a business so I understand that it can be really hard to find good help. Here's a hint, the way to solve this problem when a client waits 20+ minutes and you screw up the order is NOT to throw the receipt at them saying "see, we didn't bill you". The way you solve the problem is hand me a cheeseburger (yep, all this over a single plain junior cheeseburger) and the receipt and say, "hey, sorry we screwed your order up and you had to wait, here's a burger and we didn't charge you, have a nice day". Maybe that's the training this idiot needs rather than training him to insult (by calling them a slang term for a phallus) a customer who was polite and initially restrained. I was less restrained after being called this insult. read more

Located about a half mile from the Ferry Terminal, it was a revelation to be able to go on vacation and find that I could get my all time favorite dessert, The Oreo Blizzard, right before jumping onto my ferry ride back to the mainland. Nestled just a few blocks from the ferry line, if you time it just right, you can run across, make an order and have it in plenty of time before the line departs. I found the staff here to be incredibly helpful and of course the food here is always amazing. This DQ has been an institution on Whidbey for years and it doesn't disappoint. Hope to make it a regular occurrence to stop by here! read more

Unbelievably slow service. Waited 20 minutes in line when there was only three cars in front of me when I arrived. To be honest I doubt they could've made the food much slower. I currently cannot recommend eating at this location. We won't be returning read more

No issues first time but second time it took 20 minutes to get through the line and then they forgot our shake and fries and gave us chicken instead of shrimp. Went last night 2 1/2 before they closed and they said the kitchen was closed and that we could only get ice cream. read more

OK, so why on earth would you rate Dairy Queen on anything but a Blizzard? They do those as well as any Dairy Queen around. Stock your freezer and grill your own burger, it only takes 15 minutes. Peace. read more

This place is open, I'm not sure why it's listed as closed. In fact, I stopped by here today on my way to a clam dig and got a blizzard. There's nothing special about this DQ but I just want to reiterate that it is open and my pictures prove it. read more

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Service was ok, place was very dirty, windows need cleaned, My hamburger patty was old. The floors needed degreased. It's a great location! Bathrooms are for paying customers only with a code to get in bathrooms read more

Got to the ferry opened my food and everything was cold! Thanks for not doing your job! Buyer beware

I ordered a cake and it was the best cake DQ cake I have every ordered. I just ordered another one from a DQ in Renton and it was awful The cakes made here are done right! read more

Since it is the only fast food restaurant on the South End, I will give it two stars for convenience. The food is so-so and the service is slow, but as the only fast food choice in town they will still get my business when I just need a quick fix. read more

I rarely eat at fast food burger places, but sometimes I just have to go there. I went there this last summer a few times to fill the urge. The fish sandwich was marginal, a piece of breaded fried fish on a plain bun. The fries were, well, fries, not bad, not great. What got me though was the mushroom burger: instead of a few fresh grilled mushrooms (or even canned ones), they put some kind of sauce on it that was like condensed canned mushroom soup right out of the can. Just yuck! Low for even a cheap burger place. read more

Tries to make you pay for sauce. Avoid the asian woman at all costs. They dont even do 5 buck lunch all day and they dont serve the new lunches. Pitiful and one shit hole to avoid. read more

just went to this Dairy Queen fifteen minutes ago... The order was read back to myself and then I was given half of what I ordered. I just called back to confirm that I had only paid for the items I had recieved and I was hung up on after 12 rings... Not even an answering machine!!! I wish I could negative star but unfortunately it isn't available on here. There's only one fast food joint on the south end of Whidbey Island and I'm pretty sure there should be none. Worst customer service, worst greasy food and to top it off it's quite dirty.. Working there showed me all. GO TO PICKLES DELI. They are quick, efficient and lovely to talk to. I enjoy every time I visit. The only draw back is that they are only open until 7 pm but if I'm smart I'd plan ahead and get a stromboli for dinner. read more

First off this needs a new review for this year (2016) As for food it depends on who's cooking if it is what I assume is the owner (older Asian guy) he works fast so food looks sloppy other than that small complaint. For as fast food goes quality is really good. For their counter workers I've notice the tall super thin brown hair one look quite confused most of the time, and the short squat one with red hair as well looks like they are quite sure what's going on. Other than that everyone is super friendly. They are willing to go out of their way to make you happy like adding cotton candy to ice cream cones. read more

I ate here for the last time after finding mouse droppings on the wrapper of my lousy lousy wilted hamburger!!! I also got a shake which had the lid chewed from what I can only imagine were rats!! I called the department of health and hopefully someday this awful place will be shut down for good! THE WORST GARBAGE ON WHIDBEY ISLAND!. I would rather eat out of a dumpster than here read more

Hands down the worst restaurant experience EVER order was wrong then they told me what I ordered as if I don't know what I like to eat. Ordered two separate meals and asked for 1 side of ranch and they insisted on me paying extra for it. I will never support this place again!!! If I could give less than a single star review I would! read more

It is open, don't know why it is listed as closed on here. Went in for lunch today. Slow, slow service, then they got half the order wrong.

Worst customer service I have ever seen. RUDE!! They implied that because I am senior, I don't know how to check how much $ I have on my gift card. I know how to use a phone thank you!! They wouldn't call to check the card themselves. This isn't the first time I have had rude service from them... But it is definitely the LAST! read more