The food was hot and fresh! The fries were cooked to order, just like I asked. The front service person was very sweet and friendly, I think her name was Shineth. She went way above and beyond. She helped me figure out the app to get my free item and points. Great experience. This will be my DQ from now on! read more

Always amazing service and friendly faces,with Hot foods and delicious ice cream. Everyone who works there are amazing, . I have never gotten bad service from this location. The owner,is people friendly and loves his customers always the same every time you visit his location....- read more

My brother ordered an Oreo flurry from here this past Saturday and it made me sick. Headache and vomiting. I've heard from several that these types of machines are filthy. read more

This store has the rudest management EVER! I had a problem with my order reported it to corporate who misinterpreted what I said and told them I didn't receive my order which I did I just had a quality issue. I got a call from the Store manager, As I'm trying to explain to him the problem with my order and how it wasn't fresh he's constantly talking over me yelling at me like I'm his child so I hung up and he kept calling right back. He says I'm trying to make fraudulent claims against them when this was actually my first time even reporting them although they never have good service. I'm beyond frustrated having to even deal with this and just have been communicating through cooperate and still receiving calls from him back to back trying to yell in my phone. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Covington, Georgia

Rudest employees on the planet except for KFC in Covington it's a toss up. Don't go inside they will ignor your presence. Never a hello just stare at you saying nothing. Asked if I could order one girl said she was off duty yet behind the counter. The other 2 just kept staring really awkward for me. You are paying these women for nothing do yourself a favor and believe your customers. Customer Service is your business I thought! maybe close the inside service cause I am embarrassed for you. Wake up Franchise Owner look at your cameras maybe? I just left and spent 0$$$ I like Dairy Queen but not this one. Don't waste your time or money on this place it's not worth the attitude. Gee why won't this post Hmmmm read more

Their cashiers are very rude! They are more worried about talking on the phone than waiting on their customers! Why do they have items on their app then say they don't have it! Very unprofessional. When I ask for a peanut brittle crunch cone,her response was we don't have those. Tried to find out why they didn't if on the app. All I got was the window slammed in my face. I've been a fast food general manager for over 20 years, if my employees treated my customers that way ,they wouldn't be my employee. The customer pays your paycheck I don't even think them deserve a 1 star read more

Was picking up an online order while waiting in the long line of cars I decided to place an order at the speaker once I arrived to the speaker after 15 minute wait I was told the only thing I could order was ice cream and soda's the kitchen was closed,there was 35 more minutes until closing no fried or grilled foods available.Finally made it to the window was told the online order was canceled which was not true!!!!! read more

Food was horrible ,covered burgers with mustard.They were mad because they were busy,I think they did it on purpose. I will not eat atthis DQ again read more

Ridiculous wait in drive through. Employees seem out of it and don't care. May not come back! Grass is long and parking lot messy.

We went through the drive thru, ordered a number 6 and a kids chicken tender meal with ketchup. They didn't get the number 6 and the kids menu they put some kind of ranch or something. We went back into the drive thru and asked for another kids meal to replace the number 6 and extraaaaaa ketchup. They put extra ketchup but the packets were dirty. And we ordered 3 tenders and they put 2. Horrible service!!!! I do not suggest the one in Covington. read more

The layout for the drive thru at this location is counterintuitive the window should be on the other side of the building so that cars have more room to pull up allowing other cars to no have to sit in the road. Customer service is nonexistent here everyone seems under paid and overworked. The food and ice cream here is less than par do yourself (and your family) a favor and go elsewhere. read more

The menu is pretty much the same in all these cool treats and hot eats drive ins. They do a good job at this location. Service is friendly and engaging. It's common courtesy. I'm not sure there is s better ice cream treat out there to even challenge the Blizzard. Banana splits are well crafted and if anything under priced for such well built belt loosened. For a fastfood chili dog they do an admirable job. Good pop to the wiener, thick rich chili rides the weenie well on a fresh bun. You can eat one in three bites holding one hand riding a bicycle. Shakes are rich creamy gizzard freezers. Even the chick fingers are tasty. Hot fudge will sho nuff melt some of this kohlar mix ice cream. It's fun and they see to it you enjoy your visit. It's kept spicy n span clean too. read more

Took 20 minutes to get 2 burgers! No leadership in this store! If you want ice cream they've got you covered and quickly. Anything else, go somewhere else. read more

Very nice people who say please and thank you, review order at drive thru, no wait, fresh food and beter price and quality than the terrible McDonald's accross the street. read more

I honestly think they were messing with us. Wife wants chocolate ice cream and they tell us with attitude they don't have chocolate, felt like we were ordering ketchup at a high end steakhouse. read more

Weve come in here a few times because it's the closest SlDQ to us...never again. Of the handful of times we've been here I don't think that we've ever had a good experience. Example this time; order two meals and a kid's meal. Chicken strips and a number 1 without mayonnaise. Nothing hard. So we get the meals and the number 1 has mayo on it. Send it back. Wait. Get it back. No mayo on it this time...or bacon...which comes on the number 1. Didn't even bother sending it back a second time. From now on, DQ Conyers will be our destination! read more

Food is great nothing wrong but the attitude of the drive thru worker was really rude. She did not answer us at the drive thru after about 5min or more she ignored our order so we had to tell it again read more

When I asked for the flavor choices for the milk shakes the person at the drive through replied "it depends what you want." I wasn't sure what that meant and it wasn't helpful at all so I just chose a standard chocolate and placed my order. When I drove around to the window I waited about 10 minutes before a cashier came over and I had to give her my order for the second time. When I finally got my milkshake it was pretty much water, yuck. I'd you want a milk shake I'd skip this place and go to the Dairy Queen down the road instead. read more

Drive the 10 miles to the next one. The drive thru wait is always terrible, the service is lackluster and pretty much garbage. I don't think I've ever seen a manager on duty, it's always just a bunch of kids talking about inappropriate things. I waited in the drive thru line for 20 minutes. That's not an uncommon occurrence. read more

It will be quite awhile if ever before I go to this DQ again. I recently ordered two chili dogs from the drive thru , once we left discovered I had two chili cheese dogs. Returned a week later and go inside and asked for the same and upon looking at my receipt after ordering I again had two chili cheese dogs. Brought the mistake to her attention. When I inquired was there a difference in price I was told no. I worked at this DQ many years ago, cheese added was extra. The final straw was this week went in and after ordering I noticed the cook in back pants were hanging off his behind, (slacking I believe it's called) I asked for and spoke with a manager (young lady) who appeared to be of High School age and expressed my displeasure/disgust with the young man preparing food dressed in such a way, All the time I am watching this fellow to make sure his hands didn't go any place inappropriate. I think he became aware that I was complaining about his attire and disappeared into a corner so that I couldn't see him at which point I asked for my money back and left the establishment. Before leaving two of his co workers said loudly to one another "I told you he ought to pull those pants up". When I asked for my money explaining that when I lost sight of their co worker I didn't want to eat his food one said "I understand". The Thorpe family ran a much tighter and cleaner establishment back in the day. read more

Service was slow, ordered in the drive through pulled around and sat for about four minutes until anyone acknowledged me. Had to repeat my order and then wait longer for it to be made and my milkshake was trash. Would not return or recommend. You would be better off going down the street to chik fil a. read more

Wow awful awful costumer service. Called to say my delivered food was disgusting not even the right thing and literally drenched in ranch bread was soggy as all hell cause of it. And when i called he never said sorry not once and i asked for my money back and he wouldnt. I just spent 16 bucks at this place and u cant even just refund me?! Rude as fuck. Never again. Coming from someone IN costumer service and food industry that was NOT ok. read more

Visited this place a couple days ago and the costumer service was horrible, the cashier was super rude to me and my friends, she looked at me up and down with a mean face and didn't have manners at all. I called because I wanted to check if I left an item of mine there, they said they would inform the manager and he would check the cameras to see if I left my item with valuables. We called about three times and they kept saying the manager wasn't there or that he had just left. I know it's not an obligation for them to check the cameras, but the least they could have done is checked where we were sitting or asked around to see if any of the staff saw something, that's all. The girl on the phone with me and my dad was rude af, I don't know if the bad treatment was because of the fact we're not from here but they need to check themselves and be nicer and respectful to other people. The place also needed a little cleaning, it stank. read more

Although my wife and I enjoy visiting this DQ location, at times the service can be appalling. Like on the evening of November 4, 2016. We came in and there were two people at the counter. The employee acknowledged us and we waited for her to complete the order she was taking. Meanwhile several others entered through another door and crowded behind the people being waited on. Even though the clerk CLEARLY saw us waiting and had already acknowledged us being there she took the others ahead of us. We walked out. I think we're done with this place. Obviously our patronage means nothing so good riddance. read more