Absolutely the worst experience ever! Waited over 30 minutes to be served cold food on a dirty tray by a gentleman who never washed his hands between cleaning up the tables and walls then handling our food! This was a mobile order placed for eat in several minutes prior to our arrival. Not like it was complicated...7 dollar meal deal with chicken and a hot dog with 2 tenders. Why would this take 30 minutes? Also, I believe it's probably a health violation to handle food without washing your hands after having them in a dirty bucket of cleaning solution and the bucket being left on the counter where food is being served! Just saying....never again! read more

I went and got a blizzard today and I when I got to the window a employee named Jesse was the rudest person I've ever met in the customer service industry. When asking me if I wanted my receipt after hearing my response of yes he kept saying no louder than me repeatedly. After this when he was handing me back my card he kept pulling it back before I could grab it and it felt extremely targeted. read more

If you're craving a Blizzard, prepare to weather a full-blown ice age before you even get to place your order. I waited 20 minutes just to be acknowledged, let alone fed. No greeting, no update, no apology. Just pure apathy from a team that seemed allergic to urgency or customer service. This isn't a fine dining establishment. It's Dairy Queen. Fast food shouldn't feel like a hostage situation. The lobby looked like it hadn't seen a mop in weeks, and the staff looked just as unmotivated as the melted sundaes sitting under the heat lamps. Save yourself the frustration. Drive a few extra miles, hit literally any other place, and you'll be happier, fed, and still have some dignity left. Greeneville deserves better. read more

I enjoy getting my Blizzard and Peanut Buster parfaits here. Burgers and chicken strips are pretty good.

I felt like the employee at the drive threw was rushing me,,and when I ask for cool whip on my milkshake,,they put a dot the size of a quarter,,,not happy!!! what happened to customer satisfaction,,, read more

I will never go to that location again, I'm not someone that leaves reviews but this was awful. the manger passed out over the food prep area. A very young kid working the window was scratching his head then touching the food without gloves. Messed up my order 3 times even on the 4th time I still got regular fired when I paid for large. Fires were cold and tasted like they had been sitting out for ours, pretzels were cold. The only warm food I got was our burgers. I was waiting on my food for 30 minute. The young kid working the window was arguing with other staff then would come back again and ask about my order and kept giving me the wrong food. It was completely unacceptable and unprofessiona!!! read more

What happened tonight? (6/16/2025) I drove up and placed an order for a blizzard. I then drove up and was behind a car already at the window. I then sat and sat and sat for over 10 minutes. So then I called to ask if they were still servicing the drive thru and was told there was an issue at the window and so I waited a few more minutes till I decided DQ apparently doesn't want my business. It will be a cold day in he** before I come back to this location. what a horrible experience! read more

Mid day in August in the south, you'd think an ice cream place would have more than one person working the kitchen. The drive thru window attendant was quite cheerful (clearly forced), but that did little to make up for waiting 18 minutes at a fast food restaurant. Next time I'll just grab a pint at the Walmart across the street. read more

The counter guy showed up eventually and was very confused. Part of the way into getting our order he stopped and took someone else's order. We had gotten 2 value meals that came with drinks and after he gave us one cup he said, 'I'll get the other cup' and instead took another order. Why he didn't just give us 2 cups is beyond me. Our order took awhile and I watched as it sat on the 'pass through' shelf waiting for someone to bring it as promised. They were so disorganized it didn't seem likely they would so my hubs went up to the counter and asked for our food, pointing at it. The counter guy got it and walked it to our table as if my hubs was not standing there. It was weird. The fries were good and hot. Nice and fresh. Yay! The burgers were not. The meat was warmish but the buns were oddly cold. Like they hadn't had long enough to thaw but they served them anyway. It made the whole burger very 'meh'. The best thing about this place is the soda machine. It's one of the machines with multiple flavor choices so you can customize your beverage. Don't expect anything great from this Dairy Queen and maybe just get a Blizzard. read more

Dairy Queen Grill & Chill - Deluxe cheeseburger $5 meal - Ice Cream & Frozen Yogurt Near Me - Greeneville, Tennessee

I went here for my daughters birthday, and this day they wasn't taking card so I either had to use cash or the mobile app, I didn't have cash on me, and I don't know how to pay in store with the mobile app. So I asked an employee how to use the app and all he did was stare at me and just completely ignored me like I wasn't even there . This was my first and definitely the last time I go to this dunkin. read more

Wasn't easy to find entrance but store was clean and staff was very friendly. They had several customer's but we got our order very quickly. Ice machine was kind of loud but everything tasted great. Well worth the visit. read more

I GOT FOOD POISONING. the burger was pink. It was bright bright pink.. and they took 30 minutes of us standing in line to get our food. This place sucks lol... I didn't realize the burger was pink until I was already done with the burger. They had us wait another 10 minutes at our table. read more

Went to get ice cream today walked in and the odor was so bad we turn around and walk back out. They need to clean better

They were very rude about making our drink wrong and would not remake it. She kept having to ask the other people what to do and when we drove off they were all talking about it and slammed the drive thru window at us. read more

Never in my life did I ever think I'd be leaving a review for a Dairy Queen, but this one was the worst one I have ever been to in my life and felt this review necessary. I travel all over the country for my job and have visited countless DQs. I even grew up a few blocks away from one and went there all time as a child. I know what their ice cream should be like. I got my standard go-to blizzard. When I got it, there were zero chunks of anything in it. It was blended so much that I could have drank it with a straw. When I asked them why there was no chunks in it, they told me that's how it's supposed to be and that it gets blended. I'm not an idiot. I get the same blizzard every time. There's always chunks in it and the ice cream is never milk shake consistency. Even the picture on the sign shows chucks. However, apparently this DQ doesn't know that and just makes milk shakes, no matter what you get. I ended up asking them to throw it away and give me a dipped cone instead. Their customer service was so "excellent" that they didn't even offer me a refund or exchange. I had to pay for the garbage, melted blizzard and the cone. If I ever return to this town, I definitely won't be returning to this DQ. read more

I truly only gave it one star do to having to give it something. This ranks up there with some pretty horrable service. They do not ever get your order correct and if by some slim chance they do it takes so long to get it its could also the blizards are nasty their not thick anymore at this stire and they are supposed to give it to you free if it spills out when they flip them upside down well they flipped my wifes and was like we will give you another but never gave money back what a joke. the manager is a very young and i don't care type of fellow there is no order amd control at all its constant chaos everytime i have been in the last two years i have quit going after they started trying to cheat people out of their money by giving them stuff that wasn't the right size and still charging like they did. this was addressed by myself in store and seveal other patrons and we were basicly laughed at as though we didn't matter this was last time i went 4 & 1/2 months ago and will not return. In clossing if you want to be disrespected and anoyed and lousy service then this is the place for you but if not i would sugest to shop around tcby has great service but thats a whole other review. peace out. read more

So Dairy Queen is known for ice cream. There was no soft serve machine working today. I know it's a rural area and such but you would think where probably most of their revenue comes from you know, ice cream, they would get a technician out there ASAP to fix the problem. read more

Food. Very clean. Very conscientious staff. Another good sign for fast food restaurants. A must stop if you're in Greeneville and looking for something yummy. Nothing like a fast food restaurant that actually serves food that looks like the photos! read more