Absolutely terrible added money on to our order as a "tip" food took forever terrible service person that took our order barely spoke English read more

Was so hot in the restaurant the ice cream melted before we went outside. Wouldn't even provide a few extra napkins for the ice cream running down my hand. read more

This is the worst DQ ever, even worse than previous owners operated. Not friendly, employees keep quitting because of owners. Food is always hot and service is okay. But don't ever complain. I bought two boxes of Dilly Bars and they were all melted and refroze. We returned the next day to show them but they said we should have come right back. We did not eat them right away but did notice one was melted and frozen again. Today we pulled out all of them and they were all inedible. Our freezer is working great. We will not buy any of these prepackaged goods there again. And we Love the Dairy Queen in Morrison which is our favorite DQ. The one in this town is dirty, paper signs taped on outside speakers, cartons and menus. I don't think we need to eat there anymore unless it is convenient for us and we don't get anything else but sandwiches anyways. Don't shop here, there are other places to go. These people are not friendly or helpful. read more

Dairy Queen Grill & Chill - Would you buy these? Melted and refroze quite a while ago obviously. - Fast Food Near Me - Mount Carroll, Illinois

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edible but barely. Didn't get two things we ordered. Went back up to ask for them and they told us we didn't order them. And didn't get a receipt so couldn't show them. Drinks were watered down. No ice. No carbonation. bathrooms were disturbingly disgusting. sink hasnt been cleaned ... like ever. lost appetite after that. Very slow. Do not stop here. Doesn't even deserve one star. Next town has a McDonald's that at least feels a little cleaner. read more

The drinks were heavily watered down, and the water for the bathroom faucet was turned off, so I couldn't wash my hands. The gravy tasted horrible, and the food was the worst I've ever had at a Dairy Queen. They didn't offer a receipt, and I didn't receive one. They also have the register display covered, so you can't see what they charge you. Do not come here under any circumstances. read more

The service at this Dairy Queen is absolutely terrible and it has been for a few years now. The owners are extremely rude to us and every other customer (that I have ever seen there). The only reason that I continue to go there is because it is the only fast food place in the area. I'm sure that's the only reason that they are still in business because the way they treat people is ridiculous. read more

Yelled at us at the window because we asked if a meal came with a drink then told us that we would have to pay for the drink we told them okay. once we were at the window the woman preceded to yell at us about the pricing and got mad when we asked for a receipt. DONT COME HERE read more

Disappointed in the service I got after saying multiple times I didn't want fries I wanted to swap for another side and she charged me for fries and then the extra side as well don't know if she couldn't understand what I was saying or just wanted to charge me so I would be paying extra. Also charged me for multiple dressing. Definitely make sure you are getting what you want when ordering there and not being charged extra for items. read more

We used to frequent this Dairy Queen, as it's a block from our home, but like many in town, we've stopped giving them business due to the horrible attitudes, behaviors and schemes of the new owners. The final straw us was when we ordered our typical order online and went to pick it up (which we've always done because their pace is incredibly slow and lines usually take upwards of 15-20 minutes). Same order we'd been getting for years, but this time the owner insisted my sons mini Royal Cheesecake Blizzard was impossible to make. They tried this once before, but it was a teenage staff member working and he wasn't a shady person so it was no big deal. However, this time when I told the owner(s) we get this every week and it's never been a problem, they began arguing and getting aggressive with me about it. They said "other locations can do it, but it doesn't work here." To which I addressed this was the only location we've been ordering it from and that if they weren't going to make it, they should remove it from the menu, but since it was ordered and paid for already through the corporate app, it'd need to be made. The (male) owner huffed angrily and said "I'll show you!" and moments later presented me with a very easily accomplished and miraculously possible mini Royal Cheesecake Blizzard. They also have a habit of sneaking charges onto people's orders to compensate for their inability to charge more than corporate allows. I.e. Adding a charge for walnuts multiple times to an order of chicken tenders. Employees are also required to pay for any mistake made. I'm not interested in a generic response from a DQ bot asking me to contact them. I'd much prefer everyone order the mini Royal Cheesecake Blizzard through the app &/or refuse to support such unethical practices. read more

Been there three times. Always long lines but even worse the employees look over worked. I ordered ice cream cone three times at three different times. Seems the machine doesn't freeze all the way and twice they gave me a cup for the ice cream to fall in and the third rime it ended up on my chest. I threw it out the window and told the girl and she said too bad. I wouldn't recommend this location until they get that machine fixed unless you want to wear your ice cream. read more

Terrible customer service. We asked for a dish to put our cone in to get home and was told we would have to purchase the cone on top of the dish of ice cream. Mind you we wouldn't even be getting ice cream in the dish. Also, asked for a lid for the sundae we ordered and was told they didn't have any. The service here seems to keep declining every time we visit. read more

I ordered the meal to go through the drive-through, and I asked if I could have some ketchup. She said they were out of ketchup packets, which I understand, supply chain issues and all during Covid so I said well, can I have some in a cup, like a small throwaway paper cup like they have at practically every fast food restaurant and she said she'd have to charge me for it. Really, After I just spent 9+ dollars on a hamburger, fries and drink meal. So I said forget it, not a big deal and then After I drove away from the drive-through, I looked in the bag and it had one napkin! All in all, nothing major but I could've left there a little more pleased with my purchase, They need to up their game in customer service a bit. read more

Place is clean enough, but they charge for ranch and refills. Ordered a chicken basket and it didn't come with the bread, which is fine, but a six piece with one ranch just doesn't work out and I'm not paying a $1 for a refill or a second homemade ranch. read more

As there are no other "fast food" franchises other than Subway, this DQ provides decent quality food. They do take a little longer as the management has changed recently and they are a bit disorganized. The front prepping area is in desperate need of being completely redone to present an image of cleanliness and sanitation which it currently lacks. In short, a little TLC would go a long way. read more

My husband and I were on our way to go see a movie at the drive-in theater in Delmar, IA. We stopped here for some dinner at about 7p, plenty of time to get to Delmar which was an hour away and see the movie at 8:30p. We ordered our food and we ended up waiting for 20 minutes for our food. Once we got our food, the gravy was cold, I did not get the extra gravy I asked for, and there was something big burnt in my basket that I couldn't make out. These guys need up their game. read more

Waited 16 minutes at the drive thru behind another car. No apology, no thank you from the server. Management really missed the Mark today. You can do a lot better than this. read more

Green rotten hot dogs over cooked food and extremely high prices inside the dirtiest kitchen I've ever seen avoid this place at all cost unless you want to get sick. read more

You'll forget all about high-end super premium ice cream when you step back into the 1960's with a creme de menthe sundae or a cherry-dipped cone. Classic treats that remain unchanged from your youth. read more

Food is great, but service and food prep are slow, slow, slow, and no one seems to notice/care. No multi-tasking. They just make one thing at a time. In no hurry. Plan to spend 20 min from the time you pull in the drive thru to pulling out. read more

Chelsea was such a doll and such a fun employee. Great service and humor in this place!

I had the worst service ever there. The young girl with brown hair named Emma was so rude to us and was talking bad about us behind the counter when we were eating. I have never felt so disrespected. She told us to walk to get our food really snotty also. read more

We would not eat here again. The food was typical DQ fare - other than the fries being luke warm and a little tough and chewy. They forgot one order of fries, and my husband had to wait in line again, and then was asked to bring the receipt up to prove we ordered the combo. All this could just be an off day. However, my 1 rating was because I did not appreciate the way I was treated by who we assume was the manager. My fish sandwich had such a small amount of tartar sauce on it that I waited in line again to ask for a bit more. I was told I needed to pay for it. I didn't believe I should since the fish sandwich was supposed to come with tartar sauce. I brought my sandwich up to show the cashier - he agreed with me and went to the back. At that point, I believe it was the manager that came up, rang up 38 cents on the register, slammed it shut, went to the back, yelled something indiscernible, and came up and handed me a cup of tartar sauce saying, "Here you go sweetheart" in a passive aggressive way. We were so uncomfortable that we ate quickly and left without going up to request the small cone that was supposed to come with our 3 year old's kids meal. read more