I just ordered a caramel brownie ice cream, but they gave me the Oreo one instead of the caramel one I actually asked for. Before that, instead of confirming what my order was, the employee charged me for the wrong item--something I really didn't appreciate, since I need that money and banks take 3 to 5 days to process refunds. I wasn't happy with the experience; I won't be coming back. read more

Dairy Queen Grill & Chill - Siento que le faltan ingredientes - Fast Food Near Me - Norcross, Georgia

Perfect! Delicious burgers, and the gravy dip is a perk that's hard to find anywhere else. The hot fudge is actually hot fudge here and we will always order from here. read more

- fries were cold - had to repeat myself two times at the drive thru box - blizzard was not flipped when i got to the window - blizzard was good thou read more

I don't frequent this DQ often due to consistently poor customer service--but this visit deserves a review. I came in for an ice cream cone but wasn't sure which flavor I wanted. To my surprise, cherry-dipped cones were available. Torn between that and another option, I asked for a small sample of the cherry coating to help me decide. To my disappointment, I was told no. I asked again, explaining that even a half-spoon sample would help me make a decision. The server still refused, saying they don't give out samples. I asked to speak with the manager, who also said no--repeatedly and firmly. I said then what I'll say again here: "You'd rather lose a sale than offer a customer a tiny sample?" Still, the answer was no. I walked out. It's 2025--what kind of place doesn't offer samples anymore? This DQ continues to be a frustrating experience and would benefit from better customer service and more thoughtful management. I'll continue to give business to other franchise creameries. I'm delighted to drop this DQ from 2.5 to a 2.3. Sample that! read more

Place is clean upon entry, we were greeted by the cashier but oh man- he is so incredibly quiet so hard to hear what he was saying the whole time, we felt bad for asking him to repeat himself so often. The menu they have hung is outdated, very outdated. Thankfully I could still order the chocolate strawberry dipped blizzard and my gf was also able to order her popcorn shrimp, which was very yum by the way. Both orders were very well made, definitely cleanliness of the drink dispensers and the huge water spill by it need some care but besides that, this is a good location! read more

I have to say I went through the drive-through and the lady taking my information on the items I was ordering was very professional had a great attitude look like she enjoyed what she was doing. I did a caramel sundae with chocolate syrup and it was good, it made my day. read more

You pay all this money for ice cream for them to give you barely any ice cream then give you a hard time about remaking it..... I come here way too often to have to take my ice cream back inside after I go through the drive thru. I wish I could give 0 stars. read more

Haven't been to Dairy Queen in quite awhile. I know it's pretty commonplace here in the mainland USA, but all the locations on Maui have closed back home, so the experiences only really live in my childhood memory. Plus, the ones on Maui were completely different, in that they sold local dishes too. I mostly remember eating thinly sliced teriyaki beef sandwiches and gun lo mein - definitely not typical to the Dairy Queens here. I do remember they had the Dilly bars, which my mom loved though. The hot fresh crinkle cut fries with mustard/mayo mix were always a favorite. In any case, my S.O. and I had just ordered from Zaxby's next door, but needed a shake of some sort to wash it all down. What better place than DQ? The menu is huge, and if we hadn't already gotten food, I would've ordered more. We ended up getting the Cookie Dough Blizzard, which was really good, but the first few bites reminded us of the non-perishable movie theater boxed cookie dough. Not sure if that's necessarily bad, but just keep that in mind if you're gonna get it. I definitely wouldn't have tried the "upside down trick" on this, even though my fiancé wanted to lol. It was mixed more like a shake and definitely not as thick to pull that off. With great, friendly service and a huge menu, I'll definitely be back. Next time I'm trying the mushroom burger, pretzel with cheese, cheese curds, and probably the frosted animal cookie blizzard (such nostalgia) and the Wonder Woman Cookie Collision Blizzard, if they still have it. read more

Dairy Queen Grill & Chill - This might be the only snow we see this year lol - Fast Food Near Me - Norcross, Georgia

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Well... Dairy Queen has been an old staple of mine for guilty pleasures for cheap like slushies and shakes. So let's be honest, either they make it quick and tasty with a smile or it's a slow painful ordeal and they mess up the order... sigh I kept it simple, blizzard of the month with 2 sides... fries were hot, onion rings were crispy, and the blizzards were WRONG. No biggie, right? Ahhhh.. it is if they give you Take5 blizzards, your son is allergic to peanuts, and you ordered Oreo blizzards. The guy at the drive-in window was pretty cool. He clarified the order, seemed a little miffed but politely asked us to pull up and wait. Here's where the 2star rating comes in... A woman with a headset came out with the corrected blizzards in each hand came to our window and instead of saying ANYTHING like, " sorry for your wait, here's your corrected order..." she chose to hand over the cups and tell us,"YOU ORDERED TAKE 5 BLIZZARDS" ... excuse you????? Such a shame that people buy into franchises/chains that have an established brand following and treat the patrons as if they are doing them a favor when serving them. Shame shame shame... NOT A GOOD LOOK read more

Sometimes you just flat out run out of suggestions for lunch and just need something quick and cheap to eat. The $5 box from Dairy Queen hits the spot every time. I always order the chicken tenders and fries with country gravy on the side. No dipping sauce. I use the gravy as my dipper. Try it out you just might like it. You get two chicken tenders. Good size. The meal also come with a drank and a sundae. Caramel is my favorite. What can you lose for $5? The only slight complaint I have is that I swear they count the french fries they gave you. You aint getting no more than about 10. Lol no lie. But again all of this is $5 total. Don't give them people a hard time about them french fries. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Norcross, Georgia

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If I could leave a zero, I would. This restaurant that, by the way I have been loyal to for the past 6 years, disappointed me deeply today. I will admit I came decently close to closing time, but still this does not excuse the behavior of this staff. I came 20 mins before closing, and a car had already ordered before I had pulled up. I came to the sign where you order and it played an automated message staying the place had already closed, well guess what, it didn't. So like any person would do I went to the window and decided to just order there, thinking this must have been a mistake. Well it wasn't. Once I had pulled up to the window the car that had been sitting for what seemed like forever was still there awaiting their meal. After about 6 mins, I started wondering what could have possibly gone wrong to where a fast food resturant would need to take 14 mins for 1 persons order. Then when I was starting to loose my patience, the lights turned off on the drive through. Which was rude to not just me, but the person that had already payed for their food. I and the person awaiting their food honked hoping for a response. This was now 3 mins before closing. The person that had payed already lucky got there food. But I, I wasted my good 20 mins waiting for absolutely nothing. This was so rude, I actually can not believe this happened. And you know what, it would have been a shorter amount of time for them to just make my order then having 1 car wait 20 mins for food, and me without anything. This really does break my heart since I go to this place all the time. read more

This fast food restaurant is by far the nastiest restaurant every I tried to come use the bathroom and I can't even use it because of photo one toilet had dookie on it and the other one had a lot of tissue in it it was maggots every where in the chill Area and the employees don't use gloves to make you guys ice cream or Milkshakes read more

Dairy Queen Grill & Chill - Fast Food Near Me - Norcross, Georgia

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I've been going to this location for 13 years and it's just continued decrease in quality and consistency. Got home and my burger had old wilted lettuce and didn't have onion, pickles nor tomatoes on it (communication that they were out would've been appreciated). My mocha moolatte was blonde in color and lacked all coffee and chocolate flavoring ( at home I blended coffee and shaved chocolate in it myself). Even with the pandemic still active, all burger toppings and condiments can be purchased easily at store for quite sometime now so this just reflects very poor management. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Norcross, Georgia

My son wanted a chicken wrap, but I didn't see it on the menu. I asked the lady at the drive thru if it was still a thing. She said it wasn't on the menu anymore but she'd be glad to make one for us. The chicken wrap was hot and fresh. We also bought a small Snickers Blizzard. I only got one bite of it, but that bite was delicious. On a later visit, we ate inside the restaurant. I liked the cheeseburger and mini Reese's Lover's Blizzard. The mini size is perfect if you want a little taste of ice cream as dessert with your meal. read more

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Well they don't have Diet Coke in either machine, so that's a shame. Looks like it's been redone, but floor is sticky. Food was ok

This review is only for the ice cream since I do not eat food here. Stopped here while traveling in the northern suburbs of Atlanta and indulged in a late night snicker blizzard. It was tasty. The ice cream was rich and thick with a good amount of snicker bits, although more snicker bits would have been even better. This place is not known for serving real food so I imagine that the ice cream also has a bunch of fillers and questionable ingredients so I don't recommend too much indulging, but when you're in the mood to live a little on the edge this is a tasty treat. That's all! read more

I stop going to this location. I always use to come here and get the same thing. I got my order and left but they always mess up my order so I check. This time was of course wrong also so I went back thur the drive thur and the manger lady made it again and I checked it on the spot and it was wrong again so I told her and she fought with me on how my order is right. As I said I get this order all the time and the same order, at one point in time she had asked my how to make my order. I know this lady and she's been here for a very long time, she is always amazing and nice but this incident really set me back. She was just rude. Also most of the employees are always new so the orders are almost always wrong. read more

Had a double cheeseburger and fries with a hot fudge Sunday kicker. Everything was hot and fresh. The Drive Through gal was very polite and helpful. The hot fudge Sunday was real good. I will go back, and soon. read more

The inside could use an update but the employees are always friendly. Today I learned Dairy Queen had a dairy free dilly bar which is great since I recently found out I'm allergic. I'd love to see more dairy free and gluten free options though! read more

I ordered a BLT salad and when I went to eat it I saw that my chicken had mold on it. So disgusting and hazardous. read more

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I don't suggest the chicken and waffle basket... the waffle was sooo grainy. Someone doesn't know how to mix batter. Nothing but chunks of sugar, gross. The chicken was okay. I can't even eat the rest of the waffle. I'm very disappointed. The brownie dough blizzard I got, made it a little better. Spent $8 on this basket and I can't even eat it. It's not appetizing at all read more

Dairy Queen Grill & Chill - Fast Food Near Me - Norcross, Georgia

I am rating this place only on the ice cream cone(best soft served ice cream ever) that I get everyday, that's right I come here every single day for ice cream to support my running habit. (Go ahead and judge me I don't mind, ice cream make me happy) The food here is not great but the last time that I have DQ food was a couple years ago so maybe one day when I feel adventurous I will try their food. I must say that this is the MAC DADDY of all DQ, the establishment is clean and very well lit with patio seating so it's perfect to bring your kids for a late treat since they closes at 10 on weekdays and 11 on weekends. Enjoy :) read more

Dairy Queen Grill & Chill - Soft Serve Ice Cream Cone - Fast Food Near Me - Norcross, Georgia

I have eaten here previously and it wasn't great, but wasn't really bad. this week reached a new low. I ordered a bacon cheeseburger and Moolatte at the drive through. The Moolatte was OK, but the burger was dangerously bad. I had 2 bites. On the second I discovered the "bacon". The bacon looked raw, but the meat in the fat was brown. The burger was over-cooked, dry and a little grey. The lettuce and cheese had congealed together into a gummy mess. The pickles and onions looked old. the top bun was soggy from all the ketchup it had soaked up. Don't Eat Here! read more

Dairy Queen Grill & Chill - Bacon Cheeseburger - bacon is on the left - Fast Food Near Me - Norcross, Georgia

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I have lived here since 2016 and hate coming to this Dairy Queen because they are always short staffed and always screw up the order. TWICE I ordered a sundae with sprinkles hot fudge and Oreos. I get to the window and the lady confirms my order AND I repeat it to her. SUNDAE WITH SPRINKLES HOT FUDGE AND OREOS. She says ok then hands me a sundae without Oreos. Leaves to take counter orders so I have to wait to get her attention to fix it. I tell her my sundae is missing Oreos she tells me I didn't order OREOS! Three times I ordered it and they still got it wrong. She's wearing a headset and an apple airpod and when I pointed that out to her she said it doesn't matter that she's wearing her airpod that I never asked for Oreos. I suggested she remove it so she can actually hear customer orders. Then charged 0.93 for 1 crushed oreo. STOP GIVING THIS PLACE BUSINESS SO THEY CAN CLOSE AND ALLOW SOMEONE ELSE TO OPEN HERE. Response to business mgr: You've been getting orders wrong since 2016, why would I purposely choose to return? I can't wait for this location to close. So many other and better options around read more

Cake was supposed to be ready at 6:15 but I didn't get it until almost an hour after. Ended up late for birthday dinner and they could only give me 10% off read more

Dairy Queen Grill & Chill - Fast Food Near Me - Norcross, Georgia

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Fast service and great ice cream!!! This visit I got the chocolate dipped cone. It amazes me how they dip that cone to perfection and it doesn't fall or melt! My cone was 2.37 and worth every penny!! read more

The fries are always old. Even if you request them fresh they just refry the old fries. If you tell them at the window the Lady in the window is rude and refuses to fix it without you arguing or asking for your money back. I will never return. You should never treat your customers that way. Worst customer service I've ever received. Someone should train her not to argue with the customers. Especially when asking for hot fries is not a ridiculous request. read more

Place is filthy. Don't go!! As soon as you walk in, there's food all over the floor. I ordered a brownie sundae and the person making it has no gloves or mask on. He picked up the brownie (from the fridge) with his bare hands and put it into a cup to microwave it. I called over another server and asked her to please replace it because he had no gloves on, she reprimanded him and he chuckled more annoyed that he got caught than anything else. I almost walked out but I had already paid. He put some gloves on, grabbed another piece of brownie and threw it into a new cup to start building my sundae. He asked his coworker where the other brownie was, she told him "I threw it away, what did you think?" Again he was amused and laughed. I literally watched his every step to make sure he would've spit or do anything else to it and walked out in disgust. I honestly ate maybe 2 spoons? I was too grossed out to finish or. Don't go! read more

As a driver for other customers in 2023 alone and it is July at this time I have had orders from this location about 25 times, at least 20 of those times I have left without the customers order, and canceled. Not because the restaurant is understaffed, but because of how overwhelmingly unpleasant, the staff is not to mention every single time I have showed up without a phone in my hand, so they couldn't know if I was a driver or a customer, which shouldn't matter anyway, and is not that hard to offer a person the common decency For a Pleasant welcome as any employee should do as good work ethic but no, I have to stand there for minimum five minutes which doesn't seem very long but when you're standing there waiting for an employee that seems like they are praying that you will just leave instead of having to actually do any work. It can feel like forever in my expert opinion with a little change in effort it could make a huge improvement in the morale of the store and the attitude of everyone in the store but I cannot judge. I do not know their situation I only know my own experience. read more

Normally a great experience but today had a bit of a let down experience. I ordered a peanut buster parfait an oreo mint blizzard and my Salted Caramel Truffle Blizzard® Treat. Well they made the wrong size blizzard for mine and had me pull up and wait for my blizzard. My mint oreo blizzard is melting in my cup holder and the peanut buster parfait and looking so good. They finally pop out of the store and give me my 3/4 full cup of an awful looking blizzard sad stuff. I will say this is the first time I have gotten anything but the best I hope you don't have to suffer with a let down experience. read more

Dairy Queen Grill & Chill - My 3/4 full cup of blizzard - Fast Food Near Me - Norcross, Georgia

Very disappointed with you Dairy Queen. I got a Oreo Blizzard and there were plenty of Oreos on the top, but once I got down to the bottom there were zero Oreos!!! I would like to call the manager of Dairy Queen and get them to change how they make blizzards. Also there were so many young Gen Z'ers in there. They really ruined my experience . So disappointed!!!! read more

This is probably the worst experience I've ever experienced at a Dairy Queen. My boyfriend and I were the only ones in the store, there were no cars in the drive thru area, and we waited 10-15 mins for our orders. We simply ordered a medium cheesecake blizzard and a triple chocolate sundae. I went up to the counter and the employee asked what I needed. I simply responded with what we had ordered. In addition, there were about 3-4 employees behind the counter. read more

Yet another bad experience. Not sure how they stay in business. Went 4/21 into the drive-thru ... silence. Then you get a loud ghetto-sounding 'Hello?' I then go ahead with my order. Then I pause looking at the menu. "What else?' as if they were impatient that I was ordering. I asked, "Yes, let me get a large Oreo blizzard.' "What else?" as if this is how you're supposed to take an order of someone in the drive-thru window. I said 'No' and just drove around. I get to the window and instead of getting a 'Hello', you get a Pakistani dude looking down at your money. I proceed to give him the money and instead of him taking it, he closes the window and starts taking the person's order in the line behind me. At this point, I bring my money back inside the car. He comes back to the window. I ask if Tom Cunning, the general manager, is there; I know his name because I had an issue with this Dairy Queen before. He looks me in the eye now and stutters, 'No'. I tell him to cancel my order and then drive off. I call the main number to see if Tom is really not there. I get the same ghetto-sounding nonsense from the drive-up window, so I just hang up. Tom really needs to start from the ground up and just let these people go. Not any of my concern since it'll be another year before I go there again - if then. I just go to the one off Buford Hwy, right around the corner, whenever I usually need a blizzard fix. read more

Three stars for regular menu items but add in the soft serve and atmosphere and it's 4 STARS. This is the nicest looking DQ that I've seen and after 'dining in' the other night, I almost left a tip. Very clean on the inside with a well-designed dessert station. One of the employees brought the food to our table, asked us if we needed anything else and even offered a complimentary strawberry sundae that they had mistakenly rung up for another customer. I hesitated for a second thinking that someone must have sneezed on it, but that was three days ago and I feel fine! read more

The employees are very rude. Every time I go to the location the woman that works at the window is snappy and very disrespectful. It is very disappointing as I love Dairy Queen but this employee has been very negative every time I come to the window to pay. Today I pulled forward to take my order but the car behind me pulled to close behind so I couldn't place my order at intercom. mind you I order here everyday for lunch. I approach the window and tell the lady I did not get a chance to order because I pulled around too fast and the car went immediately behind me. She then points in my face and tells me I have to go back through the line. I had already waited to get to the window for ten minutes due to the slow turnover on orders. This is honestly the last time I will go to this Dairy Queen and it really saddens me that employees as she are working customer service. VERY DISSATISFIED read more

I Own a business across the street so I come here very often . Soft serve is amazing and Tom has great customer service, Haven't had an issue. read more

Hit up another location if you can. This is the "stingy" Dairy Queen location my family tells jokes about. Whenever we come here we hold up our items and compare them for how skimpy they are with any premium toppings. The peanut Buster Parfait has like 20 peanuts and about a tablespoon of fudge on a huge cup of plain ice cream. If you get five complete onion rings in your order, you've really got your money's worth. Their "hot fudge sundae " has a plop of fudge and ice cream. If you want whipped cream or nuts they're all extra and they don't have cherries for sale at all. I think if they could sell you an empty carton, they would. Well, actually you do pay for ice water here too, so that's pretty close. I realize these are franchises and there is usually a "standard amount" like 2 pumps of ketchup or whatever, when they make items. I'm sure overdoing the extras too liberally costs money. However they are habitually tight fisted with any extra items. Whenever we drive by a different location we are genuinely happy to see plenty of napkins, condiments, and food that looks way more like the pictures in the menu! I wish I had photos with this review, but come here and you can take your own. read more

got their $5.00 lunch special that came with a quarter pound burger, a drink, fries, and a sundae. Everything was good except the burger. The bun was flat and over all it was slapped together. Horrible. I didn't eat it. I stopped going to this DQ because of the high prices. Now I'm not going due to poor quality burgers. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Norcross, Georgia

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The Blizzards and ice cream is always awesome at DQ but this experience was even better as we got to speak with Aashi the owner who waited on us personally. Stop by and enjoy some great desserts and terrific customer service read more

Dairy Queen Grill & Chill - OK - Fast Food Near Me - Norcross, Georgia

Never again would I eat at there. The drive-thru employee Ganji was very rude to me yesterday February 21, 2019. I ordered my food through the drive-thru and paid for my order. Ganji snatched my money from hand and acted as if she was scared to touch me. She acted very rudely to me. Bad customer service!!! read more