Took 30+ mins to get 4 blizzards. T read more

Long time, Dairy Queen customer. When I first moved here, I was warned about this place, but I ignored the warnings. Our last little while I've given him opportunity after opportunity, and they continue to disappoint. I get one being understaffed, but that's hardly over the case. You go through the drive-through you wait 20 minutes you go inside you wait just as long. I stopped ordering anything complicated and you still wait. I've kind of had it, love the sweet chili chicken tenders, but it's not worth the frustration. I get them. There's hardly any chili sauce on it. The fries are cold the other food's cold the toast is soggy. The weight has not been worth it. They just don't care, just like they don't care about this review that I'm leaving. Nobody cares. read more

Dairy Queen Grill & Chill - This is the super expensive basket of chicken with the chili sauce. Except I have a drizzle. - Fast Food Near Me - Santaquin, Utah

I decided to go to DQ because the website said there was a BOGO for $.99 on blizzards right now. It didn't have any exclusions or restrictions or "you have to order on the app," just a "start an order" button. When I got to the drive-thru, I mentioned the deal and was informed it was only if I had ordered on the app. I countered that the deal was very clear on the website for their specific location. They argued back again that the deal was only available had I ordered through the app. In fact, even if you signed up for the app right now, you would have to wait 24 hours to claim the deal. I continued to counter--the website doesn't say anything about the app. It says I can start an order there on the website without signing in or going into the app. There is nothing indicating this deal isn't available at the drive-thru. Another employee joined the interaction and insisted I was wrong. I ended up abandoning my order and driving away angrily. I called back and asked to speak with the manager. Of course it was the same person I was arguing with before. I tried to explain that they let $60 worth of business today and my patronage as a customer permanently drive away over a few dollars. She continued to insist how wrong I was about the app. I told her they have a problem with what was advertised on the website and also a customer service problem. She never budged and I just hung up. Dear manager or owner: -It'a not about the few dollars I would have saved with the deal. I'm good for it. But your customer service is atrocious and your inability to use reasonable judgment and social skills is costing you money! -telling a customer how wrong they are isn't how to build a loyal following -I don't even live in Santaquin, but I drove all the way there because of an ad on your website with current dates clearly displayed. You wasted my time -obviously this was significant enough to me that I wanted to continue the conversation, but you had to win at all costs -update your website (stop false advertising) -why couldn't the manager even ask me, "I'm not familiar with that ad. Can you show me what you are seeing?" Then she would clearly have seen that there was no mention of requiring the app -even if I totally missed the restrictions or it was a misunderstanding on my part (which is not the case--I have gone back and checked 5 additional times!), why not seek to problem solve with me? "You know what, I'll just honor that for you today." or even, "I'm so sorry, I'm not allowed to honor that deal for you, but here is what I can do." -A little empathy goes a long way: "I am so sorry the ad wasn't clear/there was a misunderstanding." Not telling me how wrong I am! Here Is what the website looks like. I ask you, "Can you understand how someone would think this deal is available to everyone?!" I don't believe the adage of "the customer is ALWAYS right," but wow! Just wow! read more

Dairy Queen Grill & Chill - Tell me where the restrictions are listed!!! - Fast Food Near Me - Santaquin, Utah

Had to wait for 5drive through orders before I got my one. Then it was melted all over and she didn't dump it over in front of me either. Would not go here!! read more

We stopped by before a movie date and ended up waiting over ten minutes for our two small blizzards. By the time we tried our ice cream and realized they butchered it we were already several minutes away. I ordered a chocolate blizzard with Reeces cups and caramel and got a chocolate blizzard with Reeces and brownies. My husband ordered a chocolate blizzard with brownies and caramel and got a vanilla blizzard with brownies and caramel. I have a gluten intolerance so my husband ate my blizzard, huge disappointment! Thanks a lot Dairy Queen read more

Dairy Queen Grill & Chill - Messed up my order and added brownies. I have a gluten intolerance and my husband ended up eating mine. - Fast Food Near Me - Santaquin, Utah

i've been to a lot of dairy queen's and this one was the first where they went EXTRA on the toppings. i got the health carmel brownie cupfection and my brother got the coco brownie extreme. we were both very pleased with our toppings ratio. 4 stars because service was a little slower than preferred but the girl seemed to be working alone so it's understandable. would be coming back often if i lived in the area read more

Dairy Queen Grill & Chill - heath brownie cupfection - Fast Food Near Me - Santaquin, Utah

Date Of Visit: 06.20.2022 Time: Around 12 Noon One of the best Dairy Queen's we have been too! The food was actually made to order and (seemed) fresh! The fries were hot and crispy on the outside and soft in the middle. The customer service was the icing on the cake! AMAZING CUSTOMER SERVICE! If you're in the area, definitely come check this place out! read more

The food is pretty good. But the prices are so out of control its not even worth it anymore. And Santaquin store is so so incredibly slow you could make your own food waiting in the drive-thru. I'm sorry guys read more

Clean, inexpensive and the only place you can get a Blizzard, this is a good franchise. Service can be slow during the peak hours but if you HAVE to have a Blizzard (Double Strawberry, in my case), the wait is worth the results! read more

I have ate at DQ before and have never had an experience like this one. My friend and I ordered a very simple order of a 6 piece chicken basket. After about 20 we still had not received our food. We started noticing that people who had came in after us were getting their food. 35 minutes had went by and I decide to talk to them. I went up where they make all the orders and the girl couldn't even find out receipt. We waited another 10 minutes and when our food came our order was wrong and food was cold. I was very unhappy with the service of this place and the slowness. It shouldn't take 45 minutes to give people their food. read more

I ordered a OREO blizzard and a cookie dough blizzard you would think it's a pretty easy order, they gave me a mint Oreo blizzard and they gave me a cookie dough Oreo blizzard. I was not happy with the service at all. read more

Been here a couple times. Food is good but has been coming out lukewarm or sometimes just room temperature. Also, the kids meal menu has a picture of a hot dog with ketchup and mustard but the actual item that comes out is a chili dog. read more

The only time we have had a good experience here was when an adult was working. I ordered a Philly steak sandwich and it was when there were only teenagers working. They didn't seem too keen on working. The sandwich was horrible. It was dry with little meat and no sauce whatsoever. The fries were over cooked. We won't be returning here again. Way overpriced and poor food. read more

Our food was amazing and the Drive through Employee Natalie was so nice and fun to talk too. The Chocolate chip cookie dough blizzard was so amazing this is why it is a 5 stars read more

I've been back to this DQ several times since my last review. Their service has greatly improved! The food is hot, fresh and the orders have been accurate. Their drive thru is faster also. Coming to this DQ has been an enjoyable experience! read more

I look forward to very few things, one of them being the blizzard of the month. I was quite excited to try the blizzard for February, but for some reason you told me that you stopped selling it in February. It's Feb 28th. Yup I'm annoyed. read more

I love their smooth, creamy ice cream sundaes! Unfortunately the quality of the ice cream is inconsistent. The last two times I've gone it's been icy and hard and tastes like ice milk instead of ice cream. It's happened on other occasiond too but usually I get a few good sundaes in between the ice hard ones. I can't imagine that they aren't aware when this happens. The ice cream even looks a little different when it's having this problem. I usually end up having to throw it away. So disappointing and a waste of money!!! read more

Mmmm!!! This DQ is so good! Food is always fresh. Employees are always nice. Do yourself a favor and get a chili cheese dog with onion rings. You won't regret it! Best chili cheese dog ever. I like the cheeseburgers too, but really anything you get here is deep fried deliciousness. Sometimes the drive thru can have a long wait but I don't mind. I actually drive from Spanish Fork because the food in SF is just not that great. Even after driving back to my house (15 min drive) food is still fresh/hot/yummy. This place never disappoints. read more

It wasn't good at all. They took forever but the place was really busy so I understand. But the food was gross. The fries were hard & tasted old. My husbands chicken sandwich looked gross. They just threw it together all sloppy he hated it. And my burger was cold no flavor. All around it was a bad experience at this location read more

I really liked this DQ. Brand new clean and the guy working the drive thru was nice read more

Dairy Queen Grill & Chill - Front - Fast Food Near Me - Santaquin, Utah

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This DQ used to be so good but then something happened and it just keeps getting worse and worse. First they changed the 6 dollar meal deal from a double to a single cheeseburger. Second they give very few fries and they are always brown and soggy. Lastly the barely give you any ice cream for sundaes and blizzards they give hardly any. it's terrible they need to hire more qualified people and something needs to happen to the management. just go to iceberg. read more

Polite service with a smile! We ordered blizzards for everyone to celebrate the last night with braces!! read more

Dairy Queen Grill & Chill - Fast Food Near Me - Santaquin, Utah

So we arrived at 9:46 pm and the drive thru line was way long so we decided to go inside since their sign says they are open until 10:00 pm, when I got to the door, the doors were locked at 9:46! They close at 10:00 yet the doors were locked at 9:46. read more

We showed up right at closing time, they were friendly and took our order. Within a matter of minutes we were sitting in our car eating our yummy royal chocolate brownie blizzards while charging our car at the Maverick nearby. read more

So if you're from a city or any civilized area and haven't spent much time in rural areas this place is totally worth a stop. Unfortunately, the reason it's worth a stop isn't for the food or service. I grew up in Nebraska, a town of 8,000, and I've spent plenty of time down south - and this may be the most backwoods area I've ever visited. The people here are something else - both workers and eaters. Because of that, the se she vice really, really sucked. The poor workers here simply aren't intelligent enough to be doing their jobs and their communication skills are awful. I reckon I'd pass on this place. read more

Fast Service, Good Treats and Food.

I have been going here for awhile and while it is "fast" food, you will have the wait time of a sit down restaurant. It is especially slow in the drive through. I've sat for 40 minutes in line before. Once you are in line you have to stay because there isn't a way out. When you finally get your food it is pretty good and has been fresh everytime. All in all, if you don't have anywhere to be, it is a great place to eat. read more

They claim orange Julius too but their smoothies are basically slurpees. No real fruit blended in, not the orange julius taste you expect. Also, their drive through line usually takes 15 minutes at least to get through. read more

This is the best DQ I have ever been to! It is emasculate, clean, with the most friendly service. I had the chicken strips with gravy and everything was hot and fresh. This place must have a great manager and the staff seems awesome. read more

The food here is usually pretty good, but service is crap. They are very slow even with the amount of people working.

Very impressed. Great food, 100% accurate on large order, relatively fast. It's the best service I've received in a long time.

Everything me and my family got tasted delicious but it was such a long wait it almost wasn't worth it. If they were to speed up the orders I would've given it 10 stars if I could. read more

I go there almost 5 days a week the food is awesome and the customer service is great the wait might be longer then McDonald's that's cuz its made when you order it and fresh and plus the manager is pretty hot you can't beat that. read more

I normally don't go places for like this, but Dairy Queen is much more than just a McDonald's. The meals are much bigger, I feel like I'm getting my money's worth. The blizzards are to die for, and the service there is 99% of the time pretty awesome! read more

My wife picked up the new sandwich the other night you know the one with the steak cheese and green and red peppers on it, the new one! It was awful hardly any meat just a few small scraps and not any large pieces and it was $7.79. do not get this sandwich here waste of money mostly bread no meat what a rip off!!! read more