I can always come here and get me a great club sandwich and spud. Customer service is always…read moretop-tier and I never have a problem with my food. Definitely recommend.

We were greeted immediately by the wait staff. Chips and salsa are wonderful - chips were sooo…read moregood. Our meals were great and flavor was right on for authentic Mexican food. Looks to be the locals choice!

We finished off our day of expo with tasty milkshakes. The wife also saw the cheesecakes and wanted…read morea turtle sundae version. Great place for to hit that sweet tooth craving. We would have burgers too but had enough to eat already.

I was really hoping this would be a great meal. After reading so many positive reviews, especially…read moreabout the burgers, I decided to give it a try. The place was packed, which I took as a good sign. I had looked at the menu on my phone beforehand, but I didn't realize you order at the counter. I don't mind that setup at all, but I expected there to be a menu posted on the wall or on a screen while you waited in line. There wasn't. I was trying to look at the menu on my phone while also helping my special needs brother decide what he wanted. By the time we reached the register, I knew his order but still hadn't made up my mind. They did have paper menus at the register, but with a long line behind us, I didn't want to hold everyone up. I ended up ordering the Bacon Bomber with the Frytato as my side, and my brother ordered the dinner salad. We were given a number and were fortunate to find an open table. Considering how busy they were, the food came out in about 15 minutes, which was very reasonable. Everything looked great, so my expectations were pretty high. My brother said his salad had a lot of lettuce, and while it also had a generous amount of chicken, several pieces were so large that he had to go get a knife to cut them into smaller bites. I started with the Frytato. They were okay, but nothing that really stood out. They were also sitting in a lot if grease. Much more than I prefer. As for my burger, I think I simply picked the wrong one for my taste. It was a good-sized burger, so I cut it in half. I believe it was the jalapeño popper topping that didn't work for me. I usually enjoy jalapeño poppers and usually like both the cheddar and cream cheese versions, but on this burger it just wasn't a combination I cared for. The burger itself appeared to be cooked well, but the flavors just didn't come together for me. I finished half of it, but I honestly didn't really enjoy it. Would I go back? I'm not sure. It wasn't an inexpensive meal, so it's disappointing when the food doesn't hit the mark. I do think my burger choice was probably the biggest issue, but my brother wasn't especially impressed with his salad either. It just wasn't the experience I had hoped for based on all the great reviews.

Fresh, loved the lightly toasted bread and sandwich. -…read moreItalian was delicious. - Firehouse Hero was great. Roast beef, ham, turkey, cheese. Friendly staff, clean inside.

This is the second time I've felt the need to leave a review for customer service at the Middle…read moreCreek Rd Firehouse Subs in Sevierville. On July 10, we placed a single sandwich order online and went through the drive-thru to pick it up. The employee at the window took our name and told us she'd be right back--but after a long wait with no communication, we circled the building and tried the drive-thru again. The dining area had only one customer, but still, we waited again. When she finally returned to the window, she asked how she could help--forgetting that we were already waiting on an existing order. I'm not sure if this was due to being short-staffed or simply an off day, but it was disappointing. I hope the franchise owner will take the time to support their team with better training and communication. Listening to employees and addressing operational challenges could go a long way in improving the experience for customers--and for those working hard behind the counter.

Its a Jersey Mikes. A good place to grab a sandwich to take on a picnic to the National Park.read more

Let me start by saying that I have filed numerous complaints at the corporate level but Jersey…read moreMike's Subs is a franchise so they pass on the complaints to the owner. Radio silence each and every time. If you can't be bothered to address the concerns of your customers then I can't be bothered to line your pockets with my money. If you look into my Shore Points History you will see that I had been a regular customer through 2022 and less frequently in 2023/24 (and now 2025). Specifically because of the consistently poor experiences at this location. I have lost track of the number of times that I have walked out of that location because of unprofessionalism, poor quality vegetables, long waits, etc..... I know JMS is convenient but give your money to an establishment that is going to appreciate you.

We went here because we wanted something sweet and boy does this place deliver a good sweet…read moretreat!!! You can customize your own cinnamon roll or choose one of their concoctions! They were delicious! The little girls the work there were really sweet! We didn't have to wait long! Just a little shop on a strip mall on Teaster Lane! They do have tables if you want to eat there!

Why isn't this in my city!!!…read more Abby assisted us with our order and was also kind enough to give us complimentary water. We waited about 8 mins for freshly cooked buns. Once our order was up we were excited to dive in. It's helpful to know as published on their site that: All of our ingredients are 100% vegan including the sugar (our sugar is not filtered with bone char like most commercial sugars). All ingredients are posted on their site. The frosting is extremely tasteful and generously applied. My cinnamon roll, Mamaw's Pecan Pie and my mom's, Caramel Apple Pie Roll. Each bite was heaven! The sweetness was balanced with all the other toppings we had and not too sweet. I wish I could've taken some to go or even tried their cookie dough! More Please!

BEWARE!!! DON'T WASTE YOUR TIME OR YOUR MONEY!!! If I could…read moregive zero stars, I would. In every category--service, cleanliness, professionalism, and customer care--this place earns a zero. I've never written a negative review before because I usually try to find a reason to let things go, but this experience was simply too bad to ignore. My family drove over two hours specifically to visit because milkshakes are one of my daughter's favorite treats. We expected a long line on a Friday evening and completely understood that they would be busy. What we didn't expect was the complete lack of customer service and basic respect. The problems started immediately. The restroom was a disaster. There were no paper products available, and it was obvious cleanliness was not a priority. We then looked for a place to sit while waiting for our order. Every table in the building was dirty and sticky with dried ice cream. Since it was too hot to sit outside, we had no choice but to use one of the dirty tables. My daughter ordered one milkshake and one scoop of ice cream while my grandson and I waited. After 30 minutes, she checked on the order and was told they were "working on it." We continued waiting. Fifteen minutes later, we still had nothing while several customers who ordered after us had already received their food. At that point, another customer standing nearby told us they had watched an employee drop an order ticket on the floor and leave it there. We started wondering if our order had been lost. After waiting a full hour for one milkshake and one scoop of ice cream, I approached the register again. The cashier was dismissive and rude from the start. When she looked up our order, she bluntly stated, "You already got it." No, we absolutely had not. She turned to another employee, who immediately rolled his eyes, sighed loudly, and acted as though we were inconveniencing him by asking where our food was. He never apologized, never made eye contact, and never spoke to us respectfully. After being questioned further, he finally admitted what had happened: they had lost our ticket and never made our order. Here's what really upset me: mistakes happen. Losing an order is frustrating, but it can be fixed. What cannot be excused is the attitude. Throughout our entire visit, the employees treated customers as though they were a burden. We watched them be rude and dismissive to multiple people, not just us. When I requested a refund, the employee responded with "whatever" and processed it. There was no apology. No attempt to make things right. No offer to replace the order. No concern whatsoever that we had spent over an hour waiting. When I told him the situation could have been handled more respectfully, his response was simply, "uh huh." My grandson left upset because he never got the ice cream he had been waiting for. We drove over two hours, spent more than an hour inside the store, and left with nothing except frustration and disappointment. This review is not because they lost an order. It's because of the complete lack of professionalism, accountability, customer service, and basic courtesy shown by the staff. We will never return, and I cannot recommend this place to anyone JUST DONT GO HERE !!!! The owner of this place should be made accountable for hiring such a disrespectful lot of JUST DO BETTER or eventually your doors will place and you will be replaced by a gourmet cupcake store .

Be prepared for a large serving if you pick any of the pre made varieties…read more Everyone got something, and everyone liked it. They use Blue Bell ice cream in case you are wondering. If it's busy prepare to wait. I had the strawberry cheesecake... it had a whole piece of cheesecake... not a little sliver. They don't look that big on the menu. It's casual. If the weather is good, they have some outdoor seating.

This location was at the intersection of Collier Dr and Great Smoky Mountains Pkwy. I was staying…read morenearby and came here for lunch on a Saturday afternoon. Per the usual, I placed my order ahead of time on the mobile app before showing up. My order was for a jalapeño ranch club sandwich with grilled filet, a cobb salad with grilled nuggets, and a frosted lemonade. I drove over and joined the drive-thru lane to pick up my order. The team here was very nice, quick, friendly, and efficient. My order was correct and the food tasted good. Everything was as I had expected from any Chick-fil-A restaurant.

Hubby stopped at the drive thru to get me my first Chick-fil-A breakfast!…read more Their coffee is so tasty! He got me a sausage, cheese, egg biscuit! Dang, most fluffy delicious biscuit. Each, item had a good distinct flavor. Those little potatoe nuggets were crispy goodness . Package perfect. Hubby said they all were so friendly.

We are a family that loves ice cream and when my oldest granddaughter spotted this place, we knew…read morewe would be stopping in. We arrived at 9:30 p.m. and it was super busy with no parking close. We decided to order and take them back to eat at our resort. The staff was friendly and very efficient. As busy as they were, they kept the lines moving quite smoothly and it didn't take too long to get our order. I have been to another location, that was not busy at the time, and it took twice as long to get our order. It is more expensive than many other places, but you also get a cool souvenir mason jar and all the fun toppings/extras. Out of the four of us, only the oldest granddaughter (she's 12) ate the entire thing in one sitting. We ordered a Short & Sweet, They Do Exist , and two of the Gatlinburg specials - Meet Me in the Mountains.

Food: 10/10 Service: 10/10…read moreAmbiance: 10/10 Took a bit to order and a bit longer to get it, but our deserts were amazing! We ordered a lemon and blueberry milkshake, and a chocolate chip cookie sandwich. We dropped the cheese cake off of the lemon milkshake and they were kind enough to replace it . Date Visited: 07/14/26