Decided to treat myself to a sweet treat at a old favorite. I decided to try the brownie sundae instead of my go to dipped cone and it was very good! Warm gooey brownie on top of vanilla ice cream with hot fudge and a little caramel drizzle . I Service was nice and the restaurant was super clean and stocked. read more

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5 stars! Dairy Queen never fails to hit the spot! Got a classic Blizzard (Oreo, of course) and it was perfectly thick, flipped upside down like they promise, and packed with cookie pieces. The staff was super friendly and fast even during the evening rush. Soft serve cone for the road was the cherry on top. Quick, affordable, and pure nostalgia in every bite. Love this place! read more

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It's Dairy Queen! The ice cream cones and blizzards are just the way to go! Service was actually way better than normal and we love that!!

We stopped in about 20 minutes before they closed for a quick sweet treat. There was 4 of us in our group. The lady working the regisiter was so nice and friendly. We all ordered our desserts and tried to be as quick as possible. We asked if we could sit inside and she kindly said yes, that is no problem. She said even once we close you can stay and finish up your treats. I ordered a chocolate chip cookie dough blizzard and it was perfect. It was even presented to my upside down, which was fun to see. Great friendly staff and accurate order. read more

I typically love DQ but this one is horrible. The customer service is never good. The restaurant has barely been open for 2 years and it's already disgustingly filthy. The workers behind the counters will leave you ice cream sitting on the counter and not call your number. This place needs to learn what customer service is or just close the place. read more

I went there at 9pm. The lady in the drive thru was rude and not friendly at all. I also asked for cheese curds instead of fries but still ended up with fries so I guess I paid that extra for nothing, but at least they remembered to put the marinara sauce that comes with the curds in my bag. Other than that the food is usually always good here it's just sometimes the service is really lacking. read more

I came here the day it opened, and it smelled like literal sewage. My boyfriend and I immediately turned and walked out. We came back today, to give it a go. We tried the drive through. We ordered a peanut butter and cookie dough blizzard and a chocolate dipped cone. We've been sitting in the drive through for 20 minutes so far and still haven't received our order. They then came out and asked for our receipt because they didn't know what we ordered. read more

11.26.24 / 8:59 pm Pulled up to the drive though. Was immediately asked if I was using the mobile app. No thanks, I replied. Person never came back on to take my order. Ten minutes in line. Nothing. Three cars behind me. Went inside and spotted at least 5 very unhappy employees, looking miserable - and walking around slower than turtles. I walked out. Bad juju in there. They hate their jobs and are obvious with the hate. I'd never bring children in there. It appears that everyone working there is on prison work release. News flash. Get a new job - or do you keep getting fired for the attitude? Thanks for the wasting my time DQ and for the reminder that I am DONE with chains. You're all horrible. YOU GIVE ZERO f's. read more

The employee who was working the drive thru was super, that's an IMPORTANT thing. I ordered the new Ultimate Cookie Blizzard. Lemme tell you, I've got ZERO NEGATIVE comments about it. It's sweet, not TOO, flavorful, soft with the *amazing* crunch of pieces of cookies. Basically perfection. I added a drizzle of chocolate syrup. Although it may or may not have been necessary, I don't regret it whatsoever, it gave it a nice kick of chocolate. If there's a DQ near you & you're craving a dessert, SOME KIND, do yourself a favor & go to it. I'm fairly certain you'll also leave a very happy customer. I was too committed to eating it that I forgot to take a picture. It was also too damn good to stop eating it, just trust me. read more

Food was amazing! The service was horrible, staff threw a fit because of THEIR own mistakes Every time they made a mistake (Ex. Ask for sauce because they didn't bring it the first time) They literally just gave attitude. read more

BEWARE if you have an ALLERGY! Frst time in this location. Staff was nice, but we're VERY luck we didn't bring our son as we had planned due to cross-contamination. I ordered a banana split blizzard (vanilla ice cream, chocolate topping, strawberry & pineapple). A random peanut was in there as well as some kind of peanut butter/chocolate thing (Reese's or peanut butter cup). We would have been on our way to urgent care or the hospital due to a peanut allergy! VERY dangerous. read more

We ordered a specialty flavor ice cream cake last year at this location and it was delicious. We needed the same one again this year. I went inside and ordered a few days early. It's a small but pleasant dining room, nice people working there. I had to get the manager to get it ordered correctly but it was amazing. Very expensive but so good. Thanks everyone! read more

My daughter and I both had hamburgers. We both had onion rings. And then each got a ice cream dessert. Everything came out under five minutes time and the onion rings were very crispy and yummy. The hamburgers were excellent and so was the ice cream. I have no complaints at all. Everybody was pleasant and nice. The service was quick. The tables were clean. In a way it was like a step back in time to the DQs of childhood. Yummy and fun. read more

Dairy Queen Grill & Chill - Our lunch. - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

After hearing all of the negative reviews, I was hesitant to try it but I decided to give it a try at lunch time on a Friday. The restaurant is clean, the employees very polite, and the food came out quick and was good. Also I noticed that the drive through was moving along decently well. They might be turning things around from the complaints when they first opened. read more

Dairy Queen Grill & Chill - Outdoor - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

Friendly service, we we're warmly greeted when we entered the restaurant; like, when does that ever happen in a fast-food restaurant anymore? lol I'm picky, and I thought the cheeseburger had a great taste, my daughter liked her chicken fingers and fries too. The food was brought to our table and arrived quickly. read more

This Dairy Queen is horrible. Their attitudes could use improvement. We got a kids cup and it was $3 for the tiniest thing of ice cream. We expected it to be small but dang. That's two bites of ice cream. read more

Dairy Queen Grill & Chill - Ice cream - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

We went in Friday night. A lot of teenagers working which typically can be a bad sign... but, we were pleasantly surprised great customer service. Friendly staff. Store was super clean and the food was amazing! Thank you for a great experience! read more

It's incredible that I asked for a medium strawberry sundae and as the picture shows you it look like it was a small Sunday??? Rethinking my options next time for ice cream. Also lack of strawberries too, sad! And barely any whipped cream . read more

Dairy Queen Grill & Chill - This was a medium strawberry sundae? Been going to Dairy Queen in various locations and never ever dealt with a medium ice cream - Ice Cream & Frozen Yogurt Near Me - Winter Garden, Florida

I know this location just opened but the wait for a simple $5 snack was over 45 min. We waited so long that we decided to leave. The management wasn't even concerned or cared. Most if not all of the employees were on break watching the customers wait for their orders. I'll never stop here again. It's so sad, that after a couple of days opening they still can't get it right. read more

This place shouldn't even be open. They can't get it right. Long wait times Closed inside due to lack of staffing Lack of care/concern or have a sense of urgency to make it right. read more

Thanks for giving me a six piece chicken basket with only two strips of chicken. Hiding it on the bottom of the bag under an order that was correct was a nice touch. Not including the sauces we chose made us feel extra special. If we return, we'll be sitting in line, making your drive through even slower than usual, to check everything in our order to be sure you never rip us off again. read more

I don't know why the reviews for this place are so bad because every time I come in here (I've been to this location at least 8 times as it it right up the street from my house) & the staff is always pleasant, hard-working & professional. Came here to leave a review because one night I came here & it was the busiest I've seen at this location. There was only one employee at the front both taking orders & delivering them. I could tell it was going to be a while as there were several guests in the lobby either waiting for their food or waiting to order, so once I placed my order with Christian, I asked him how long he thought it would take. He said probably 10-15 minutes. I, then, let him know I was going to go sit in my car, but would return in about 15 minutes to get my food. ...I kid you not, this young man, brought my food out to me in the parking lot!!! Best service at a quick-service restaurant, I've ever received!!! They bring your food out to your car at some places.. IF YOU ORDER AT THE DRIVE-THROUGH! I've never seen a place deliver food to your car after ordering dine-in! ...I will not do that again as I wasn't trying to be selfish or an inconvenience, but the lobby was crowded & loud & I had a few important things to take care of on my phone. Also, the food was ready in less than 15 minutes, when I said I'd be back in for it. ...Thanks for WOW-ing a customer & creating an exceptional guest experience, Christian!! read more

Saturday 01/07/23: Terrible service. The young lady running the dining area was very disorganized and left customers ice cream sitting on the counter for a long time while it melted. She couldn't keep up with the orders and was serving food to customers that came way after other customers, leaving the first customers ice cream to melt. When we approached her to check on our order that was sitting on the counter for 10 minutes, she got snippy and told us to sit down and that she would bring the food to us, well she kept serving other customers and left our food sitting there. The tables were also filthy and the dining area smelled like feces. This happened to us and a few other customers. Worst Dairy Queen I've ever been to. What a disappointing experience. read more

Unlike the other reviewers, I found the staff very welcoming, energetic and efficient. We got in the approximately 10 car line and waited 10-15 mins at most. The food was hot and everything we ordered was exactly how we ordered it. They just opened and are still working out the kinks, and although this was obvious, it most definitely did not ruin my experience. I hope they open the Dine in soon, as this will make it even better. I've been awaiting its arrival for years before it was even announced. I'm so excited to have a DQ again!! read more

After I parked and started walking up to the door, I was told it was "drive through only." I never use drive throughs. I like Dairy Queens; but I guess I will never go to this one. read more

Well, there was so much excitement about this Dairy Queen opening, my wife and I decided to give it a try. Expecting an amazing experience with a blizzard, we went through the drive-through, so cannot comment on the atmosphere, nor can we say the service was anything other than just acceptable. But the underlying taste of plastic in both of our milkshakes was undeniable. I don't think I would come back, there's too many other good choices. read more

In anticipation of enjoying a Blizzard, I traveled to the "newly opened" Dairy Queen in Winter Garden on Friday, Dec 9, 2022 at 6:01PM, only to find the dining room CLOSED!!!! The drive-thru was open, but it was easily seen the drive-thru wait was well over 30 minutes. Why would a new store open their business without having their dining room open??? Myself and several other potential patrons who arrived in the parking lot were extremely disappointed. Its no wonder why the store is receiving many bad reviews. read more

This DQ location has only been open for a week or so, hence the long lines. I waited until today (the day after Thanksgiving) to go in the hopes that there would be fewer people eating out. But I was mistaken. The lines were out the door, and my experience was adequate. I was dissatisfied with their customer service and how they handled their customers. I get that they were overwhelmed by the number of customers following Thanksgiving, but their lack of preparation made for a cold introduction for my son. The food was good, so I gave it three stars. read more

HORRIBLE Horrible service. We mobile ordered. Went there at the time we were given. The line inside was way backed up. Because it now was late they closed and locked everyone in. When we got the ice cream the wait was so long waiting for the blizzard that the ice cream cone he was given way before the blizzard was completely MELTED down his arm and the door was locked on the inside. No one would help and ice cream is dripping all over. Finally he got someone to open the door from inside and when I said (we were waiting in the car for our ice cream). We want a new cone. She actually said. We'll give you one this time but not again. I said. You really think we're taking this cone out of here when it's almost completely melted down his arm and on the floor. This is why we go to Twistee Treat. Horrible service. Melted ice cream. My hot fudge was so long in getting it wasn't hot fudge. read more

Absolutely terrible experience and clueless staff/management. Went to order a bacon cheeseburger combo and just asked for no tomato or onion, no big deal, right? I'll come back to that one later. Then tried to order two things off the 2 for $5 menu for my kid. Chili dog and fries, but please hold the chili. "Uhh I can't ring up a plain hot dog". So ring it up as chili dog and that's chili you guys get to keep. "Uhh I can't do that". You can't just not add the chili? Whatever. Ordered plain and charged more. Later the food gets delivered to table and I've noticed on the receipt I was charged additionally for bacon and lettuce, which already comes on the burger. Just wanted to subtract a couple items. I pointed this out and the employee was completely clueless to the point she flat out said she had no idea and couldn't comprehend. If I ordered the bacon cheeseburger combo and didn't change anything it would be $9 and change. Follow me here. I asked for a couple items removed, not added. It then rung up as plain sandwich then plus $1.30 or so for bacon and plus 50 cents lettuce which already would've been on there to begin with. She still didn't understand. Said a manager would come and they never did. Never will go back. They are not trained, don't care and don't know basic math. Pathetic! read more