Service was rude. Refused to give my Uber driver my food order when I payed and they were almost closing.

The food is ok. The fries didn't arrive hot. The workers are nice. The one thing that I thought was awful was they didn't put the tray of food on our table; they took the food off the tray for us. Ewww. That left me feeling like I had more people's germs on my food than necessary. Our Sundaes were delivered in the same way. That is not ok. read more

Food here is okay. My issue is with the blizzards, what they are KNOWN for. I can't remember the last time I had a blizzard that was mixed all the way through. The whole bottom half of the blizzard is just pure vanilla ice cream. It's been like this for a few years now, it's not hit or miss, it's EVERY TIME. I have a family of five, and all five blizzards are half vanilla. Every time. And they must be doing budget cuts because they are so stingy with the toppings/goodies that go into a blizzard. I had them remake a blizzard tonight and I swear there were less goodies inside than the first one. And if you ask for extra toppings, they tell you they aren't allowed. Just go to Baskin Robins if you want ice cream. read more

This place is definitely not the same. The manager is old, cranky, lazy, and rude she might be there but she's just there for a paycheck. she does absolutely nothing to help manage the crew. I see is employees standing around, chit chatting, on their phones. The lobby is a mess drink center is empty there's a few lids, no napkins. All of this is happening while she is there, and it doesn't seem to bother anyone. I don't think it's fair to us paying customers who want to continue to bring our kids, and our Little League teams after games to enjoy a meal and some ice cream. we end up disappointed in the quality of service, and cleanliness of this restaurant. for a second there I thought I was in downtown Yakima you got a manager with no teeth employees who are in desperate need of a new uniform it's just not a good look. hire a manager to manage so this place can be great again. DO BETTER!!! read more

Incompetence works there! We ordered triple Burgers and large cheese curds that are not cheap, drove 15 minutes home, opened our boxes to find 3 piece chicken strips. We are beyond disappointed with this DQ and they owe us $24. It's not even worth the drive back to complain read more

wheres my fries!!!!! if i could give zero stars i would!!! clean your soda machine. the sprite is awful read more

The drive thru is definitely priority--leaving people who dine in last. This summer we've been in 3 times and this has occurred every time. Plus, standing in line, inside is a nightmare because every worker sees you, yet no one addresses you. Disappointing. Workers can acknowledge you and say, "Ho! Thanks for coming in; someone will be with you quickly." read more

Fix your phone, Stop messing up peoples orders. I asked for extras, got the normal amount. read more

We've all been to a Dairy Queen at least once in our life... I've been to this one located in West Valley enough that on occasion, my blizzard is automatically entered into the register. If you're wondering, it's a medium heath with butterfinger mixed blizzard. Whether it's a visit by myself, date night with the wifey, or with the whole family, we've always had great service. Here's the thing that really fascinates me about D.Q. Growing up, a visit to D.Q. meant I would be seeing high school students behind the counter making food. They worked hard and learned the value of good customer care. Each and every time we've been to visit, they still have high school students. The west valley location serves a grill menu, frozen treats, and frozen cakes. They have seating for 50 inside and another 15 outside as well as a drive thru. With their location, should you find yourself on a date or with the family, there's the Yakima Family Fun Center right next door. Go carts, batting cages, miniature golf, and Dairy Queen read more

This location consistently messes up my order, and since I don't eat it until I get home, and it's a 20 minute drive back, their solution is always "give us your name, we'll give you a free item next time" but I don't go back for more than a year when they screw up and nobody knows what I'm talking about anyways. Last time (2022) they gave me a hamburger when I ordered a chicken burger. This time they specifically asked if I wanted the gravy with my chicken basket and then didn't include it. The last time I ordered the chicken (2021) they missed the gravy as well, and the manager was screaming and cussing at a kid that looked 15 years old behind the expedite table. read more

I've been to a few DQ's in my are an have to say this one is the best. I made a stop at this DQ because my grandpa wanted some lunch an the hamburgers we got were really good along with the fries. This placed looked very well staff unlike some others that seem short staffed an have you waiting for your order. I look forward to coming back to this DQ whenever I'm in the Nob Hill area or take a little long drive. read more

I am extremely disappointed in this DQ restaurant. The night staff was extremely lazy! I saw an employee sitting down eating for all customers to see. Anyway I am so extremely angry that I came inside the restaurant and ordered two crispy chicken sandwiches no tomato add cheese. When I got home guess what I got??? Two sandwiches with tomato NO cheese. Looked at the receipt and they charged me for the cheese I never got. The employees are lazy and don't pay attention. Don't come here!! Not worth your money!!!! Edit: DQ management responded with a generic non sincere apology. I would be more inclined to come back if management offered me a solution or a refund for my incorrect meal and overcharge. read more

I called in an order for a frozen birthday cake and specified it was for my "SON". I explained balloons on it was fine and I wanted vanilla ice cream and cookie crumble center. Nothing was mentioned about pink on the cake for my "SON"! Who gives you a pink frosted caked for a guy? Apparantly Nob Hill DQ does...very ticked off because it was to late to get a new one!!! The gal on the phone must have asked me 4-5 times what his name was to write on it. She asked what color writing I wanted and without seeing the cake I said blue or red. As you can see in the picture blue would have been the obvious choice since there is blue in rhe balloons and not one speck of red anywhere on it! Cmon common sense people! I phoned and spoke to the manager and all she said was sorry!!! Not a happy camper and probably will choose a different DQ next time! read more

Dairy Queen Grill & Chill - Pink cake for a guy! No common sense these days! - Fast Food Near Me - Yakima, Washington

This Dairy Queen has been here for as long as I can remember, and while fast food is not often our first choice, sometimes it's just time for a delicious burger and a blizzard! As there are very limited options on Sunday evenings in West Valley, this place tends to get super busy as people are looking for something to eat but not wanting to cook. Standard Dairy Queen fare, with the ever increasing number of blizzard options that are perpetually delicious. We appreciate the fact that there are now mini through super huge options for the blizzard. It's always nice to be able to feed yourself or be able to feed many friends! A time for everything and everything in it's place, at the end of the day there will always be a place for a blizzard in our family! read more

This is the worst DQ! I visited one night just to get a S'mores blizzard and they gave me a Reese's Peanut Butter Cup blizzard, and I am extremely allergic to peanut butter ! The staff is lazy and very careless of what they give the customers...clearly! read more

Went through the store with my boyfriend to get a little sweet snack, go to open my lid and this is what I was given. It wasn't mixed together at all. All of my toppings were at the top so by the bottom it was vanilla soft serve. Boyfriends was the same way, not mixed well and not filled fully. All in all very underwhelming. read more

Dairy Queen Grill & Chill - Went through the store with my boyfriend to get a little sweet snack, go to open my lid and this is what I was given. - Fast Food Near Me - Yakima, Washington

I completely understand that there are kids who disbehave but to yell at kids and tell them to get out is rude to people who are paying for there bills and if they want children to get out of the restaurant i understand if they want them out but to yell at them is so very rude i would not recommend letting your kids go there! The food there is okay but sometimes it given out cold but other wise i would say its good for most of the times. I hope one day they will be nicer to children. read more

Ordered a turtle Pecan blizzard small, got it home , half full of vanilla ice cream unmixed, and half full of PEANUTS! Possibly they need to retrain the employees, who by the way , 6 girls standing in drive thru with nothing to do? The place is good when the day shift with the bosses there, otherwise its a real shit show! read more

the girl I was talking, she's closing tonight and I wish her luck! she was so sweet to hold good conversation with me and went the extra mile to bring me my food and dessert! we need more people like her in the food service industry! wish I'd gotten her name. read more

I love My DQ they're awesome and often very busy! However we don't mind because the wait really isn't too bad. Waiting for something you want and enjoy with time to laugh with my Sweet Lady and Domino, anytime! Keep up the good work and service. read more

Not sure why so little stars given this DQ because they have good food and good service. The chicken baskets were the bomb and the ice cream blizzard too....yummmmm! read more

This place is absolutely disgusting we walked in tonight for my mothers birthday, every table was dirty, there was food on the ground, ants crawling every where. They had no ice in the ice machine for the pop. Half the soda was out of order cause they never changed it. This spot used to be the "it" spot and now I can't even fathom with how disgusting this place gas gotten! read more

Dairy Queen service has really gone downhill and I don't see any improvement coming. I just waited in line for 20 minutes - 10 minutes to order and 10 to get my food. My sundae was completely melted by the time I got to the window. Luckily we have more choices now in West Valley- I'll just drive 5 minutes further. Edit--. DQ sort of responded but with a generic copy and paste answer that they have answered everyone else. There was no reference to better training, streamlining ordering or better organization in preparation of meals. The $6 lunch at a Rosauers is great. And I think it's time to visit the new Brucchi's. read more

This location is lucky i even gave them one star! I called them to ask what time they close and they told me 11 pm. We then arranged for an Uber driver to pick up our food and called our order in. We were not allowed to Pay over the phone so our Uber driver had to pay for our food. When I called the order in, the gal was in a rush and after each thing I ordered asked me if that was it. I SPECIFICALLY said NO ONIONS because I am allergic. The Uber driver brought our food and to my dismay, I checked my bacon cheeseburger and it had ONION and I only received about 15 French fries in the box. I am allergic and I was hungry. (This could have been a hospital bill DQ would have been responsible for.) I then called nine times until somebody answered. I spoke to Kaylee I explained I was not angry with her but I was upset with the situation. She acted timid and like she didn't know what to do so I asked for a manager. She then proceeded to tell me she was a manager but could do nothing for me and asked me to hold. Another person eventually came on the line and explained they could do nothing for me because they are closed. I would Like to know who runs this place and I would like a return phone call. My phone number is (509) 910-0857. I am a 100% disabled veteran and I was really hungry and my food was a HUGE disappointment and they were not willing to even help me. Beyond disappointed especially because I couldn't send my Uber driver back. read more

Dairy Queen Grill & Chill - Fast Food Near Me - Yakima, Washington

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The customer service was terrible. The clerk didn't speak to me ,just gave us looks. When they brought our order it was incorrect. Came back a while later and said "oh I forgot about you, what did you want?" Finally brought the blizzard but it was unblended. Just toppings on vanilla ice cream. The whole time we sat to eat we could hear them apologizing about mistakes over and over again. Clearly they need some help. read more

After several times of the staff getting the same orders wrong, this time was the end all. Ordered four 4pc. chicken strip baskets, two barbeque, two regular. About four out of five times they get the sides wrong; gravy with the bbq, ranch with the regular, etc. This time they put no gravy, no ranch, NOTHING with all four orders. Wow! read more

Some times nothing but a chicken strip basket and turtle pecan blizzard will do, and this DQ does it right. The store is always clean, the service fast, help friendly and the food is exactly what you expect. Comfort food that sometimes comes with extra gravy. read more

The customer service here is awful, they messed up my order twice, and the girls up front are just very catty and unprofessional, I get you're in high school still but leave that attitude at school. read more

I agree with the post before me, just awful. Had the mushroom burger and they give you a teaspoon worth of 'shrooms (see photo provided). Service sucks a big one also. read more

Dairy Queen Grill & Chill - This is their mushroom burger...really?? - Fast Food Near Me - Yakima, Washington

They're trash.. rude and never get your order right. It's been like this for years, if it wasn't a fast food chain y'all would be out of business. read more

The orders are always wrong, they have the worst attitudes, it's never clean, and the service is terrible. They treat you like a waste of their time when you go to ask for your correct order. read more

Decent burger, blizzards, and shakes. $5 lunch special is a good deal

Saturday, June 22 2:00 PM I went to the drive thru. Ordered a strawberry sundae and I wanted the KC BBQ Pulled Pork Sandwich; the sandwich only. I was told I could not order the sandwich only and that it was one of the $5 lunches. I said the menu board says I can buy it as a sandwich or as a combo. Again I was told I could not. So I ordered only the sundae and suggested they correct the menu boards. When I got to the window I was asked if I ordered only the sundae. I said originally I wanted the pulled pork sandwich; the sandwich only. This clerk said we can do that. She turned as if to order it for me. I stopped her because I did not want to wait. But I suggested they read the outside menu boards. read more

Kicked me out for "being Loud" and because I haven't order any thing me and my friends were just hanging out and having fun we were doing nothing read more

Owners must be super tight up for money or really greedy. The food is horrible! They charge extra for everything, I like my sundae with half strawberries and half chocolate....they charge extra to use half of both to total a whole sundae...what since does that make. They may start checking your pockets for ketchup and napkins any day now. They charge 25 cents for a ranch dip and half the time they "forget" to put it in the bag....I wonder if they teach that in the training class? "This is how you make the trademark swirl on top, this is how you hold a blizzard upside down give only 5 fries per mean, and if a customer pays for a ranch don't put it in the bag they will never come back for 50 cents worth of ranch." "we'll be making money hand over fist just from the ranch dip and fry sauce bwahahaha" read more

Don't bother ordering cakes here. I ordered a Mother's Day cake online and they gave me a blank cake. When I returned, they told me the order said it only specified roses... I have a receipt from my online order that says otherwise. They wrote Happy Mother's Day on it, but would have been nice to avoid having to drive back in to have it fixed. read more

Been here working for almost a year.. And truly i hate the place.. Management is rude and employees stand around and never do anything. Employees words or opinions to the manager just flies out the ear.. I work my ass off at this place and get yelled and and insulted 90% of the time.. People quit because of these reasons.. They pick their "friend" workers over anyone else. I dread coming to work every day. People wonder why there is bad service.. Because everyone treats each other unequal and are disrespectful. Finding a new job asap. The boss is disrespectful too but blames others for her problems.. And everyone talks crap about everyone. Save yourself the time and don't come here. read more

This store has went down hill in the last two years. They mess up your order and it takes forever to get your food! They are so lost in what they are doing there is absolutely no organization and its nothing but chaos behind the counter. The young kids that work there are friendly enough but lack any real care about making customers happy. Unless you have extreme patience I would go somewhere else read more

We should have stopped and turned around to leave when we walked through the very dirty doors. The was 1 couple eating in the restaurant and we ordered 3 burgers to go. They took forever and when we got in the car to pass out the burgers there was ketchup all over the bottoms of the boxes we had to wipe down. The burgers were Cold. The cheese wasn't even melted or warmed to try and stick to the burger. I think the meat was precooked but the failed to warm it up again before making the burgers. No Salt on any of the fries. We'll never go there again. Drive by and go find a McDonald's or Burger King. read more

Pretty poor all around. My medium sundae was the same size as the small that was ordered for the person i was with. It was quite melted and barely topped. When I asked if this was actually a medium and commented on how melted it was, I got a lackluster "sorry" as she was walking away. No receipt issued, so no refund option. Thumbs down. read more