My family went during a late evening rush and I expected the worst. But the service was fine, they got our orders right, it didn't take that long at all despite the rush of people and the place was clean. What more can you ask for at a DW? read more

Went in with my fiance after work for some DQ, we haven't had in a while. However, we still didn't get to order anything. Walked in, one staff was chatting with customer going over their phone. While the other staff apparently only worked drive-thru. No greeting, no acknowledgement. Harker Heights DQ staff and management needs adequate training. All made eye contact,but no greeting at all. I will discourage friends and family from going here. read more

We decided to go inside since the parking and space for the drive through is so small and there were two other cars in line which would've made us stick out in traffic if we had gotten in line. Inside was dirty and run down and just gross. A better word for it is disgusting. Don't look at the seat cushions- they're supposed to be a reddish color and are practically black from dirt and people touching them and food splatter. The walls have chipped paint and the windows are dirty and the sills gross. The table we sat at was not stable and wobbled a lot. They didn't give us napkins. Waiting to ask for them at the front took way too long for a restaurant that only had one other person inside besides us. We will not go back here, I could barely eat my ice cream seeing the filth around us. Do better DQ. read more

Blizzards are childhood. And I love trying the new seasonal blizzards when they come out

Slow service. Too slow to explain. Seemed there was a lot of confusion about what needed to be made when and by whom.

Closed 15 minutes before they're supposed to. If the website says they're open till 11 and I get there at 10:45 I'm expecting to get something not get waved through the glass that they're closed. Other than that, no issues when I've gone there during the day read more

Jalyssa was very rude a bunch of kids working there and all of them had attitudes mixed up my drink they had attitude asked for mustard had an attitude like my goodness then my burger the bread tasted old if I could give 0 stars I would! I will not return to this location read more

Good AC, good DQ food and blizzards!!! Needs to update more then just the counter and seating area though.

My experience was awesome. Staff Aniyah was kind AND friendly. She always kept a smile on her face. Thanks Dairy Queen AND Aniyah!

As a former fast food employee, I understand the anger that comes with customers coming in so close to store closing. However, there are certain standards and quality that is expected by said customers. The Dairy Queen in Harker Heights disappointed us tonight. We ordered a steak finger and chicken finger basket. One of the reasons we chose this drive- in over others in the area was because we wanted the gravy that is advertised as being in the baskets. Imagine our surprise when we got home and there was BBQ in the box. Aside from this disappointment, the bread inside the dinner was not toasted. The male in the kitchen literary cut a piece of bread and threw it in the box. We spent $25 for food that was less than appealing. read more

Dairy Queen - Disappointing Steak finger basket - Fast Food Near Me - Harker Heights, Texas

Food - no problem. Dessert - no problem. Service - ok. Timing - horrible! ALRIGHT... the hubby and I went here to get dessert for the kids. JUST for them - TWO - no more... so WHY is it that we're FIRST in the drive-thru and we waited for about mmmm.... 20 freakin' minutes??!?? It wasn't a hard order. It didn't seem to be that anyone was training to learn their new craft of taking orders. The place wasn't packed - maybe about 2 average-sized families and 1 or 2 individuals and they all looked like they were eating and had their stuff. So uh, yeah... WHY in the freak are we waiting for that long? Two small blizzards - one with m&ms and one with cookies. Soooo was it a challenge? Did we stump them with a really hard one??? Not sure. We would've left but they held on to the hubby's card and couldn't flag anyone to come over and give it back. By the time we did, they had already charged the card. So great... yeah... NEVER coming back here again. read more

Service sucks twice I've come here and the same thing has happened both times I order then 2-3 people make their larger orders but they get theirs first! Not cool! read more

Ordered 4 piece of chicken strip combo Sprite was flat, requested a sweet tea to replace sprite, and got tea with no sugar at all. The strips were over cooked, french fries and Texas toast was wilted. They tasted like they were made first and placed in the box before the strips were dropped. Only good thing was the gravy was hot and good, hence the 1 star. 2nd time my food as been sub par from these location. Will not waste my money here again. read more

Incredibly slow service. Rude employees... shut the window in our face after we asked a question, twice in a row. didn't repeat orders.

Possibly the worst Dairy Queen I've been to in the state of Texas. Obviously the owner doesn't care about the business. There's not one person in there that knows what's going on seven people one persons work there more than a week the others started yesterday I think. Had no idea how to even make a blizzard. read more

Make sure to check your order. Got home with a to-go order. My 14 dollar combo is missing bacon. I live in Florence so I called them up. The woman I spoke with wants to replace the meal. She asked me to call back to speak with the "manager" or I can be called backed. I can't get back there for a few days. Yesterday I returned to get this issue corrected. The manager explained that I needed to drive back to Harker Heights from Florence with uneaten food in order to get it replaced. She also claimed that she was there when I called about this issue. Honestly, I didn't believe her. I was able to get my money back for the bacon I paid for. No compensation for time lost or poor service. This DQ has been alive for at least 10 years. If people spent their money wisely, this place would be closed. Between a forgetful cook and a manager who throws the policy at you; this location is not worth your time. I decided to eat here after several years of choosing not to. Based on a situation just like this. read more

Got a Oreo blizzard this evening. Got home and found out they were not Oreos.....they were some convenience store type of imitation cookies. Not cool Dairy Queen. read more

The hamburgers were cold and very dry. There were hardly any fries in the box, and they were cold as well. This was our last trip to DQ. We haven't been in a long time and it's gotten worse. read more

I went through the drive thru, bad Dairy Queen service experience, they are very very slow and they charged me 54 cents for sauce. I had several people helping me and none of them were polite or helpful at all. At the end of the transaction the lady didn't say thank you and I didn't know if it was all my stuff so when I didn't drive off immediately she just said WHAT? With a confused expression. The food was good but the service was awful. read more

If you are craving a Blizzard this Dairy Queen location will satisfy your urge! Friendly and fast service, tasty ice cream!

Loved the dipped chocolate cone. That alone would be 4-5 stars but the burger was a 3. Food wasn't that great. Other places have tried to replicate the chocolate dipped cone but none comes as close! read more

Only been there once and I had a good experience. The burgers were warm and the fries were fresh. Try the burger with fried strips of jalapeño (not hot). read more

This location seriously needs to be remodeled. It is old and dirty. We came in the evening at the floor looked as if it had not been cleaned all day. If you have a coupon with your name on it be sure to bring your ID. They will ask for it. I left mine at home, but fortunately the girl honored the coupon after I explained. read more

This DQ is in dire need of a makeover. We visited this location Jul 17. Although the food was hot and prepared fast, the flies and dirty booths overshadowed the service. There was only one trash receptacle in the entire dining area. This store needs to be completely torn down and built from the ground up. read more

I wanted to express my appreciation to the service I received from the staff at this particular DQ. Jasmine and Ke'Antae were excellent!!! When I walked in Jasmine welcomed me to Dairy Queen with a smile and a friendly attitude. I ordered 2 banana splits and I noticed when she started to make the first one that Ke'Antae jumped in to assist her with the second one without being asked. Both of them were friendly and very polite. I was impressed. Thank you Jasmine and Ke'Antae for a job well done. read more

I have been here handful of times, and every time is a great experience. As an avid blizzard fan for years, and over several states...I can say hands-down these are the best ones I have had. They are loaded with toppings, and the staff fills them to the top. Very very yummy! Also, I must say, they are an extraordinarily friendly staff. Which I greatly appreciate! read more

Must avoid, service time for cooked food is unacceptable and food it self is very poor.

This have to be one of the worse restaurants I've ever encountered. Many of the employees are incompetent, lazy, and unsanitary. Most of them just don't seem to care or be aware of customer service. You or food or ice cream (it doesn't matter), it takes forever. True management, especially at night, is non-existent. I live in Harker Heights, but if I crave anything from DQ I will drive to Killeen. I feel management and all the staff needs to be trained not retrained in customer service and the running of a restaurant. read more

First and last time I will be going to this location. I really enjoyed eating a long black hair in my bananna split! I am 3 months pregnant so of course it made me puke right away. LADIES IT'S CALLED A HAIR NET! Other than that service was slow but staff was friendly. read more

Sat in the drive thru for 5 minutes, nobody on front of me, nobody inside, while the three lazy turds inside looked at me. No greeting, no acknowledgement. I was here last week with only slightly better customer service (at least had my order taken last time). Done with this joint. read more

Their food is delicious and I will always come here when I'm hungry for some ice cream! Best food EVER!

I had lunch at this store today and I haven't received customer service on that level of awesome in a long time. From the man that waited on me to the lady that just came out of no where to hand me my drink cup. And last but not least after I got my meal I started eating and realized I needed a napkin and I turned to look for them and the manager was there with napkins for me. I noticed all the other patrons received the same customer service. Just a really positive experience and some establishments need a page out of the book of this stores customer service. PS the steak finger basket was awesome! I will be back read more