When we arrived there was a team member at the register who was working on an iPad and did not acknowledge us. He did not even ask for someone to come up to the register. We waited for 5 minutes before a team member came to help us. Once we received our blizzards one was melting already. All team members seemed uninterested in working. read more

Dairy Queen - Fast Food Near Me - Helotes, Texas

A very good Bacon Cheese burger and fries with a small Blizzard for dinner. This is just good cooking and a staple of Texas. My apologies for I didn't take any pictures read more

Cinco De Mayo evening, 2026, 8:30 PM, Helotes Dairy Queen location. My wife was in the mood for a Blizzard and this is the closest location to us. Waited 20 minutes in the drive thru to get two watery blizzards, one of which spilled on my car door. No wonder she wouldn't turn it upside down, they were both melted. Again, carrying the tradition, the Helotes location continuing to be the worst Dairy Queen in San Antonio. Whomever owns and manages this location in Helotes, you are a disgrace to the Alamo Ranch community and should be fired from the restaurant business. Gave it a second chance, what a disappointment coming here again, I've learned my lesson. read more

01 Sep 2024 We had just finished our late lunch at 6 Klicks, which is located just across the parking lot. We didn't even have to move the car. We each had an ice cream cone and ate them there. They appear to do a much larger drive-through business than on-site customers. The place could have been a little tidier. It appeared they weren't cleaning up right away when inside customers left. However, while we were there, an employee did come out and start sweeping up the French fries on the floor. The soft serve is always just fine and it was here, too. I think the pretty low Yelp stars is a bit harsh it's your typical Dairy Queen. read more

I think this store get a bad rap. I went through there this morning and was quickly greeted, order was repeated back to me. The lady the took the order and made the order and took payment was just absolutely amazing. Not only was my order quick, hot, exactly how I ordered it. She still managed to say hi to my pup. Don't have a single bad thing to say this was an absolute 10/10! read more

It's Dairy Queen. I mean what do you really expect from fast food. However i like the Blizzards and they are a nice treat every now and then. It is decent food sometimes and i am patient with staff as most of them are kids and probably just learning how to work for the first time. read more

We just picked up hot dogs at the drive thru. The buns were beyond stale. Hard as a rock! Couldn't even eat them. My "Peanut Buster Parfait " had approximately 6 peanuts on it. Worst food ever! Negative 1 star read more

A Texas favorite! Whether you're hungry for a hamburger with all the trimmings or the very best soft serve ice cream, this place can't be beat. And don't forget to take home a frozen ice cream cake for later! read more

Slow drive thru! Employees seem really unenthusiastic about being there. Never been inside but from the window it didn't seem very clean. Watched a girl wiping down areas with a disgusting looking rag. Saw a mouse or rat outside while waiting in line for ice cream. I'd saw don't waste your time here. read more

Ok so basically they put a bread tie in a sandwich and I bit down on it full metal wire and all its crazy yall I called and this CHILD answers and asks "why" when I ask for the manager then asks what a bread tie is LOL THEN this old lady answers after I've been clearly set down I also hear laughter in the background and literally says she doesnt know what's going on and shes not the cook UHHH??? BOTTOM LINE dont eat here its bad see my pics they want me to bring it to them and they "need" to talk to me i am not kidding this stuff cannot be made up read more

Dairy Queen - The wire tie they put in my food equivalent to a razor put in my food - Fast Food Near Me - Helotes, Texas

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Normal experience here. The lady who took my order was sweet but forgot half of my food after saying it was all there. When I came back the manager apologized and explained all the staff was new so I get it. The onion rings were way over cooked and my Dude sandwich fell out of the wrapping and into the bag, which eventually tore a part and broke because they stuffed it with too much. Also a little annoyed because the only reason we came was for $.89 Blizzards were had to be ordered through the App, which I def don't have, and you could only get one. I hate these stupid kind of promotions. Only leads to frustration and a renewed sense of why I don't come here often. No photos. Not worth the effort. read more

We were wanting the 75 cent special cones for the 75th anniversary and this was the closest Dairy Queen location. The line was long for off peak hours so we figured people are wanting the same thing. The wait was long. They must have been short staffed. I'm sorry but it's pretty low stars for the wait. The dipped cones once we got them were 5 stars. Just need to work on speeding up the service. read more

Dairy Queen - Dipped cone - Fast Food Near Me - Helotes, Texas

I have been trying to be empathetic towards this location as it is in a small town and short staff. I just can't anymore. On more than one occasion we ordered chocolate dipped cones. The same guy (with long finger nails and no gloves on ) is the employee that swiped my card and also made the dipped cones. He never put on gloves to make the cones. I thought I was losing my mind, so I went back a week later. Same guy, no gloves. That is not sanitary. For the record, this is the drive thru. Inside I see them put on gloves. I wish it would get better but it hasn't. Won't be returning. read more

Worst DQ Ever! We stopped in for lunch and some ice cream to get out of this summer heat. The dining room was a sauna, and when we asked about the temperature, we were told that the AC was out of order. Surprisingly, the restrooms and counter areas where the employees work were nice and cool, so it seemed a little fishy. I get that the AC could have gone out, but some signs letting customers know that they will be eating in the heat would be nice. There is also a Wal-Mart and Home Depot not too far, so some fans to make it more comfortable. Or better yet... close your dining room until you get it fixed. The worst part of this was that we rushed thru our meal, as we were so uncomfortable and opted to just head out without finishing our food. The employees all seemed to not care or even be apologetic. read more

Great service! Very busy place. There is always a line here. I got a 2 blizzards with cheesecake and they were so good!

Do not waste your time with this DQ. They are constantly closing the dining room to force customers to use the drive-through, resulting in ridiculously long lines. And, let me tell you, sitting in a drive-through line wasting gasoline for 30+ minutes in this 100+ degree weather is unacceptable. We've called the restaurant to ask what's going on, and we were told it's a "staffing issue". The solution seems simple: how about hiring enough staff to actually run your restaurant instead of closing the dining room to save a buck? My family and I have decided this DQ is dead to us. There are so, so many other places to go for food or treats within a small driving distance, like Culver's, Freddy's, other DQs, etc., and none if these places are playing this game with closing down the dining room. read more

Dairy Queen is a Texas favorite and my local in Helotes, Texas is my family favorite. They survived Covid by closing the dinning room but they are back better than ever. read more

Employees are rude!! My mom got 5 blizzards and asked to repeat the order. The guy said he was too busy to help!!

Bring lunch with you if you plan to order drive thru, slow and mediocre food. Can't wait for this place to be put out of its misery

DQ is awesome! Everything fresh and good quality for fastfood. Reasonable pricing and good customer service.

Terrible service we waited 10 whole minutes in the drive through after being told to wait then when we ask to for a manger she cut off my fiancé off and told us she couldn't do anything, called my adult fiancé kiddo and just was not willing to listen to what we said. I understand not having enough workers but this was very unprofessional will never be coming back to add to it after we pulled up after getting no service the person behind us got service read more

I've always heard their crunchy tacos were good and everytime I'd pass by I'd see a huge line so that means they must serve really good food right?! Hmmm nope! The long lines are just because the service is the slowest EVER! I only ordered 3 crunchy tacos and waited 25 minutes in the drive thru! Once up there, the guy at the window just said the total and gave me my food, no sorry for the wait or not even a simple hello. As for the tacos, they weren't bad, definitely better than Taco Bell. Had a nice crunchy shell and good seasoning to the meat. I just wish they had put more cheese and lettuce. Would I eat them again? Probably not, only because of the wait and price, 25 minutes and $7 for 3 tacos was not worth it. read more

This store is actually in shambles. Every single time I've come here, it's been 30+ minutes for a literal dessert. I don't even order food at this point. Needs a complete revamp. read more

I've been to plenty of amazing Dairy Queen's but this one location has always been terrible. Didn't think they'd mess up the dipped cones but they DEFINITELY DID! Terrible job, not even 2 layers at least? I've had way better dipped cones at different locations and I love my dipped cones from Dairy Queen but this one is the worst yet. Need to get that training TOGETHER! read more

Dairy Queen - 2 dipped ice cream cones - Fast Food Near Me - Helotes, Texas

This has to be the worst Dairy Queen in the nation I keep giving chance after chance but last night was the last time, drive through took for ever two cars behind me left I would've too but I was boxed in. Finally got to window no apologies for the wait food was cold, it's obvious the owners don't give sh** -about anything after reading all the reviews read more

Went here for Veterans Day and stayed in my car. When I got to the intercom to order, I wasn't greeted. I told them I was there for the Veterans Day special and they wouldn't take my order and told me to pull up to the window. I insisted on giving them my order so it would be ready when I pulled up. When I pulled up, they made me think they filled my order (they repeated it), but once I left, I discovered they just gave me what they felt like. Totally felt disrespected for being a veteran on Veterans Day, of all days! Bad show, Dairy Queen! read more

I love Dairy Queen. I wish the line moved faster, but you can't rush delicious. I am getting ready to order my favorite, "The Dude." Hmmm

Worst DQ I've ever been to. Please fire the teenage girl that sits at the window. She had my ice cream cone in her hand when I handed her my money, then she closed the window with my cone still in her hand, dripping everywhere! Then, she started taking another order! When she opened the window, she started some BS about me staring at her ...because she had my melting ice cream cone still in her hand. When I brought it up, she said "EXCUSE me??" The milkshake we ordered wasn't a milkshake at all, it was more milk than shake. AND she didn't turn the Blizzard upside down. Stay away from this place and let them go out of business if they don't want to police up their employees and the manager doesn't care about customer service. read more

Service is terrible- sat in the drive thru for an hour and they got our order wrong. Go anywhere but this place- it stinks.

The worst. I've had so many problems with this place and yet I somehow forget and go back. The most recent is today, called yesterday to order a cake for my husbands birthday for today. Went to go pick it up and apparently there was no order put in. Ugh!!! Don't remember the lady's name and the girl apologized. I didn't yell or get mad at her, it's not her fault but I'm annoyed and frustrated. Now I have to figure something else out. read more

I don't see how this place is still open. They are the worst, the service sucks and the food is really bad. I guess I have no one to blame but myself, because I read the reviews and still came. Never again thought, I tried. read more

So it's the biggest freeze/snow this week. We've had businesses closed due to weather. We saw the lines & thought it's a wait but the food will be fresh & worth it. I got a belt buster with cheese double near extra mustard. So when we got our order. The fountain drinks were good. French fries fresh & hot! They were good! My burger though was so disappointing. I didn't go back as the lines were long & I had waited 20 minutes for my meal. The meat was over cooked. The mustard was slobbery & messy with mustard all over the top of the burger. It was messy & my hands got full of mustard. I felt this was done on purpose or you have a cook in the kitchen who needs to go back to be re-trained! I have family who work in the food industry. I always say serve your customers the way you want to be served! I love Dairy Queen. Not this location though. So disappointed! read more

Dairy Queen - Meat is overcooked. Burger was slathered with mustard! All on top of my burger! So disappointed!! - Fast Food Near Me - Helotes, Texas

Ordered a bacon cheeseburger hunger buster. Literally the pickle slice was bigger. Did not even get a whole slice of bacon. What the heck!!

Even after reading bad reviews about this place, we still took a chance. Right off the bat, not very friendly staff. Restaurant was dirty and things looked unorganized. My family all got Blizzards but they didn't put much of anything in them. They had the brownie batter Blizzard available again so I ordered one. Absolutely almost no pieces of brownie and pretty much no chocolate anything. It was mostly vanilla ice cream.... I have had a lot of these in the past and they have always been super chocolatey. We will not be returning ever again. 31 Flavors for us from now on! I hope one day they improve. read more

If I could give negative feedback I would! These dipped cones were pathetic, the ice cream was poured in and the cones left on the counter to melt, and that's because we sent them back for another dip because the worker handed them to us with a layer that was beyond thin. On top of that, the fire exit was blocked, that door to the kitchen was unsafely blocked and the staff was arguing amongst one another very loudly. To make things worse, the ice cream station was filthy and unkept. read more

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Visited Dairy Queen because I had not had a blizzard in a long time. I have to say this was one of the nest Dairy Queen visits I have ever had. They made sure my blizzard had toppings/ingredients all the way to the bottom. Friendly service also made for a great visit to this Dairy Queen. Will surely visit this one again . read more

This place is terrible. Owners don't care. The peanut buster parfait I ordered came with no chocolate and no peanuts. I asked for them to please add some and was told there was an up charge. I showed them how badly my dessert was made and she told me that is what you ordered. read more

45 minutes before closing, 4 cars in line.. 3 workers cleaning an empty dining room instead of helping get food made. We can for TWO mini blizzards and waited forever! And we were not the end of the line! Horrible service! I would give 0 stars if I could. Hire a better manager to run this place! read more

The food is always cold its like they just took it out the freezer and served it in waited in line for 30 min to eat some cold chicken tenders and horrible horrible service read more

Avoid this location if you have to use the drive thru. All I wanted was a couple of Peanut Buster Parfaits. Unfortunately the cars in front of me ordered meals causing the line to wait to give the meals from the drive-thru window. They haven't learned to have the lengthy orders park in a parking spot and they deliver it to the cars freeing up the line. By the time I got up to the window (30 minutes later) my order was pre-made and placed in a cooler. This was unsat as it had already started to melt. Not to mention the peanuts tasted stale. read more