Worst DQ location ever. 7 cars in the drive thru, took an hour to get to the window even after every other car was leaving the line. Management has no care in the world for job they were hired to do. They had 6 people standing around laughing and talking and 1 person hardly cooking any food. Blizzards came out half melted, didn't turn upside down like they're supposed to because obviously it would all fall out. Our food was sitting boxed up on the counter for 15 mins before they decided to put it in a bag an try to hand it to us. Leave it to beaver at the window didnt want to give us a refund but ended up with a partial refund after talking to the free lunch manager. read more

We stopped in for a late Sunday lunch. Our cashier Tara G had zero personality and less ability to be courteous or even appear interested in words coming out of our mouths. Clearly she would rather be somewhere else. Our food was not freshly prepared, fries were luke warm and under cooked. The food was brought to us with no ketchup or napkins. We had to go to the counter and ask for these items. We observed other guest's orders being incorrect while waiting for our food. Tara was also observed bring tidwe to fellow employees in front of all guests in the lobby. Wow, another DQ location we will not visit again. read more

This place is horrible. Takes at least 38 minutes to get your food. Take your money and go somewhere else.

Terrible service. The manager on duty (Ricardo) allows his friends to say the F-word repeatedly on 11-6-19 @ 9:08pm. Even the girl training behind the counter looked horrified. I asked if he was manager, he said yes. I think his friends that were there cursing may have been off-duty employees, because one of them reached over the counter and got a cup to drink with. The manager was talking with them as buddies as they were cursing at the same time. For the record, I never did hear the manager curse, but his friends were saying f-bombs. There was a family with kids eating in the restaurant that heard this as well. I have never been in this place once where I got respectable service. Whoever the General Manager, regional manager, district manager is should be fired or reprimanded. What a poor job. I'm sure they are losing money. I am never going back. I live just two miles away and I will go all the way to Rockwall to get what I need from Dairy Queen. read more

I purchased a hatch chilie burger with no bun. They burger came out hot, but toppings were just dumped in the cardboard boat with a horribly greasy burger on top. Presentation - 2 taste - 3 service 6. There is a lot that dq can do to improve. read more

My first visit to this particular Dairy Queen. French fries were fat, not fully cooked, and bland. Hamburger was average. No napkins provided in my to-go bag at the drive-through. Not impressed. There is a whataburger right next door that I will be frequenting instead. read more

Very slow service. Everyone was in slow motion took 20 min for 1 blizzard, 1 cone, &float. Seemed well staffed at least 7+ people ? Why is quality, fast service so hard? read more

Epic FAIL! Do not waste your time. Is there a negative icon? The nachos were stale crumbs, not one full chip, with a splat of cheese in the middle with 5 jalapenos slices. My husbands were a duplicate copy. The tacos had approximately 1/4 tsp cold died out meat with lettuce and a sprinkle of cheese and tomato. The cheeseburger was cold and had a difficult time finding the cheese. Fries cold and cooked in old grease. The drinks were great. This is not a one time visit. It just keeps on getting worse. I suggest you visit DQ in Rockwall, Greenville, or Quinlan. Btw: this app can't send message to business at this time. read more

This DQ is a a complete fail. Customer service is horrible. The entire staff is in need of training! The drive-thru is ridiculously long, often! Do not order an unsweet tea anytime after 5pm, by the taste, the tea is sitting out all day, possibly from the night before. It's horrible tasting! Finally, the new brisket tacos are nothing but pure fat! read more

I ordered a chicken salad and they forgot the chicken. I would normally not rate so low but this is ridiculous and it's not the 1st time this has happened. This is actually the 3rd and that just seems like sloppy work. Usually, I would check it before I left but my husband picked up the order and he didn't. Again, wouldn't say anything but this place messes up all the time. read more

The wait time to get your food is ridiculous. There were only 2 cars in front of me and I waited 20-30 minutes to get my order. By the time I got my food it was all cold. Sandwich and fries. Do not go here unless you have extreme patience. read more

I wish there was a negative stars option for this particular store. Whoever the manager of this location is needs a serious lesson in TIME IS MONEY! I have never been inside, or through the drive thru, where I didn't wait an excessively long time for a simple order. Not to mention there are 15 employees in there standing around, while paying customers patiently wait to receive the WRONG ORDER! I never post anything negative about places I visit, because at the end of the day, there are worst things happening in this world. But if I were the owner, I would fire the whole staff and hire people who can move with a purpose. Place is a complete joke! read more

What a huge disappointment for my first ever visit to a Dairy Queen. After all the years of hype about DQ never again. SLOW, slow, slow horrible service. Save your money and your time In 'N Out Burger is less than 10 minutes away with better prices, better food and much better service. read more

I have been to this place a few times and its about 50% for them getting my order correct on the first try. Twice I have ordered Blizzards from the drive-thru (dont do this) The first time I was handed a Blizzard that was literally coming over the edges of the cup and dripping all over my work cloths and my car. The second time I learned and asked for a lid. After a long sigh the lady disappeared for almost 5 minutes and then came back with the lid on my blizzard, which by now was liquid. Would not make a new one. read more

Need a negative rating. I have given this place three tries. Shut it down and put in something that understands what Fast Food means. HORRIBLE HORRIBLE HORRIBLE slow slow slow. Can't believe they will survive long. read more

Went for steak finger special. $4.99. Charged $7.99 which is regular price because we ordered a medium drink with meal!!!! Who wants to eat without a drink ??? Was told it has to be ordered seperate to get special price. Sounds Sorta stupid to me ! read more

I like their blizzards. and they're burgers. And other stuff, but their fries are to dry and flimsy.

This place needs training of staff immediately. We ordered a medium dip cone and medium pineapple sundae. With very very few customers it took us 11 minutes to get our order. All staff seemed busy but have no idea on what. One staff was at order counter rubbing his hair and scratching different body parts including his nose while he waited for 4 blizzards which were served with no covers on them. As each came he played with spoons and it looked like he played with the cup or content with his fingers. My wife told him he should be playing with his hair or body and handling food but he basically ignored her. Needless to say we didn't let me touch our order. When my sundae came it was ice cream in a dish with some pieces of pineapple on it, lots of pineapple juice in cup, no nuts or whipped cream. Might as well ordered a cone. My wife's cone was good so one for that. I will NOT be back here. read more

Worst place to go to. Just moved down here around the area. Waited at the window after I paid for 3 ice cream cones and told me to park because they weren't ready. Like come on just for ice cream cones. Worst experience ever not going back. I asked for my money back and left. Manager didn't even try to apologize or give us the ice cream. Employees were also just standing around. read more

I love this place. We all know they take a long time ... don't go through the drive thru for hot stuff ... duh.

food is good, blizzards are too. have only been to this location 2 times, no complaints so far!