Got new refreshers and it was good on first sip then tasted like straight chemical water like the flavor was instantly gone. What a waste of money read more

Waited in line in the drive thru for over 5 minutes (with a mobile order of only 3 drinks). Waited on 1 car in front of us because they were slow in service (waited 3 minutes to be brought a straw). When we did get our drinks they were flat and not good quality at all. We think they had an issue with keeping track of orders because we had to say 3 times what our order was and while in line other orders were being brought out as well. Nothing about this experience was good and we will not be returning. read more

They never put the gosh dang nerds in the slushies SCAMMMMM. Never ordering from here again

So, my family and I went thru the drive thru yesterday afternoon and they came out and took my mother's card, came back with drinks, and forgot our chicken strips. We pulled up to the window, waited ten minutes then honked. As soon as we honked they shut the window tighter, and still nothing! Total of over 20 minutes later, we were finally acknowledged with an apology. Today, when my mom and sister went through ordering some drinks and an order of cheddar peppers, they got down the road and realized that there were no cheddar peppers! I know things are tough right now, what with no one really wanting to work, but in my opinion, it seems that owners and managers of places, would make an extra effort, to ensure their employees would go above and beyond to take care of the few people that still spend money at their establishment! read more

Would give no stars if that was an option. This location has gotten worse and worse and they don't seem to care. I am starting to think this might be discrimination and/or race issue. I like the chili but can't have the bread and they can't understand what a chili cheese dog no bun means. Twice they handed us the bag upright which makes the chili slide out of one end. I don't have this problem at other Sonics. Today has a new twist to their "I don't care" attitude, and it's the last time I'll go there!!! read more

Sonic Drive-In - Burgers Near Me - Royse City, Texas

Ordered 28.xx worth of food on app. Two pretzels being a part of that. Those come with cheese. When they brought out the order we clarified there was cheese. Yes the girl said. We drove home in the rain storm. Get home no cheese. Divide out the food but take the two pretzels and my food back to get the cheese and have them replace my food since it would be ice now. Haley was the only name I heard on the drive thru but they flat refused and said that the general manager said not to replace the food -- husband left food and we drove off. Trying to contact corporate is like an act of congress but believe me we will be total Karen's and get thru to corporate on this. We were not in the wrong on this. We order here once a week. No more. Never again. They've lost us as customers. read more

Awful everything. Poor quality cheese fries, forgot onions and pickles and mayo on my bacon cheese burger. Charged me for cheese on kid's burger but no cheese. Ketchup packets unusable bc they are covered in sticky stuff. Gross! Kids meal toy was a joke. I worked at sonic for many years and I'd be embarrassed if this was my establishment. read more

Hot fries, hot onion rings cold burgers slow service. It's new and probably still training.

Only come here if you have plenty of time....Also this location has provided poor and slow service long before COVID-19

So we pull up to the speaker and nobody answers so we pull around to the window and at that point there's three cars in the drive thru once we are waiting about 8 minutes she comes to my truck and says can you go to the drive-in because we can't take your order so I go to the drive-in and we're sitting here still don't have her drinks worst customer service ever Several months have gone by and still nobody has acknowledged my post so yeah I just wanted to let you know this place is horrible they do not care about their employees or there customers don't go here you will probably get spit in your food read more

If I could give lower, I would. I've worked fast food, so I am loathe to criticize, BUT...the speaker nearly blew out my ear drum. I noticed a review from a year ago mentioned this. Seriously, it's terrible. Additionally, we were the only car when we pulled in. Someone pulled in after us. He had an order of hamburgers (I could hear his order through the window). The main problem is that we've been sitting here for TWENTY minutes. The hamburger guy got his first. Another five minutes and the sundaes FINALLY show up. The ONE positive is the gal who delivered was really sweet. Seriously. The wait was terrible. read more

Jordan that works the drive through quite often is very personable and polite....... Always a pleasure

Oh my! I love this place! My favorite thing to get is the fries with a blue raspberry slush! Would recommend to my friends and family!

If it was a negative star, I would grant it! Your company is an image of what you hire. All employees are not bad! It depends on when you go, what type of customer service you get. I ordered a large drink before 10 and the price was 3.67 so when I got to window, I inquired about the half off. They no longer do it and so I said I will just use my app. Now, keep in mind if I didn't use app, you pay and drink comes out the window. No one was behind me and I completed the drink app which took 20 seconds and she says please pull in a stall. I waited over 10 minutes no drink. I backed back into to drive thru and honk horn bc no one was at window. She appeared back at window with an attitude and I told her I didn't like how I was treated today bc no one was behind me and my drink had been ready so please just give me my refund. She explained to me that refunds from the app is done in the app only! I pulled up and got that transaction started!!! Just horrible and nasty customer service and I will ride down to the next exit and get my food like I have been doing. When it's not your business, you will do anything read more

Need to do something about the lack of being able to understand with the speaker. Last two times we have been there the order was wrong. It's not that busy so shouldn't be issues and your in a great location! We want to continue to come there but need to work on the service. read more

Very rude. The employees seemed very unhappy with doing their jobs. This is not the first time I've had a bad experience at this Sonic. Do better :/ read more

30 mins prior of closing. I pull up in drive thru order (2) Vanilla Shakes. Employee says we already cleaned our shake machine. This has happened on numerous occasions. You're not supposed to clean until store is closed. This is when you do your side work. You are losing money for the owner and losing the reputation of at great company as Sonic. All because you want to go home earlier and want to get a head start. No. Customers come first. Be responsible and stop being lazy. read more

I think it is ridiculous to have to pay 25 cents per Cherry. Most the time this place is ok. Some of the staff is rude and the people taking the orders are not very competent. read more

Great cherry limeade. Didnt notice the speakers were that loud. Girls were nice enough to bring older out to us in line so we didnt have to wait on cars in front of us in the drive through. read more

Great corndogs! Now with that being said, check your order every time. The past 4-5 times the order was wrong, even with repeating. I know to always check my order. read more

So I ordered a shake at 8 and got charged full price. She didn't ask us what size we wanted she assumed med. That was correct but the price wasn't. Should have been half priced!!! She went back still charged us full price didnt give us a receipt for proof and when she came out she said it was because we ordered it at 7:59. Phone said 8!!! Wow!!! Thanks Ganice!!!! Lost me as a customer!!!!! People like that really don't help business!! read more

Doesn't even deserve a star. I asked Lydia twice for ranch and she brought me mustard. I AM EXTREMELY ALLERGIC TO MUSTARD!!!! How dare she give me mustard!!! this is not the first time I've been to this same exact sonic. It's sad that they can't even do there job right. read more

Waited at stall for over 5 minutes and no response. White trashy servers outside talking to people not working. Service slow, don't waste your time here. read more

I have been going here for a few years and the food is good. Be prepared to give your order twice though. That dang speaker in the drive thru is ridiculous. As mentioned in another review it is either shrill or so garbled and low that you cant even hear the person on the other side of it. I have brought it up to the drive thru employees several times and every time they act like its the first theyve ever heard of it and act completely shocked and promise to tell the manager or to get it fixed. I guess the part have been on back order for a few years. read more

I only gave it three stars because it met my expectation from a drive-in fast food place. There was nothing spectacular to mention but there was nothing to complain about either. Because of its proximity I'll continue frequenting the establishment when I just want a burger or something and I'll especially go for 1/2 price slushies mid-day and 1/2 price milkshakes after 8 pm. ** I just realized this location has two different locations on Yelp for the same location. read more

Have been here waiting at car stall for 30 minutes for a shake, blast, tator tots and 2 burritos. Received everything and the blast was wrong and so was the shake. So waiting another 5 minutes to talk to someone again and then get new ice creams. Worst experience ever. read more

i try my best to remember NOT to go here. Sometimes i forget and then i am always reminded why... the drive thru takes them 30 mins to give you your food even without anyone else in the line! sometimes the line is backed up and its even longer. the staff doesnt care, or try to hurry like they're supposed to, not somewhere to go get food if you truly want "fast" food. read more

This is probably the only Sonic I have been that I have not appreciated. Management really stinks, and it is SO slow. If you are in a hurry, I would not suggest stopping at this particular Sonic. read more

So burger was totally buried in salt..wonder if it was an accident... Couldnt understand speaker was super loud... totally disappointed. . .hire better. read more

For the love of God, PLEASE lower the volume on your speakers. I do not need a shrill, ear splitting voice to greet me and take my order. It is ridiculously loud and has been this way for a while. Turn it down!! read more

I stopped at this Sonic today to purchase a Route 44 drink and it cost $2.91 cents that is insane all over Dallas the same drink is less than $2.30 and the staff is not that friendly which after years of going to Sonic it's something I expect to encounter along with a friendly SMILE!! Shame on you Royce City Sonic. read more