Amazing service with great food. Good old fashion burgers & fries. The staff are great, kind of…read morelike going to your favorite Aunt's for lunch.

Really good food & even better customer service! Side note the bacon was soooo good & cooked…read moreperfect.

When they are short staffed the staff sometimes lose patience with the guests ,I think it is in…read moreeffect a management issue the wearing down of staff patience is more evident at the peak times often too few servers to accommodate the mealtime rush or only one on duty server at other times predetermined to be slower rush times ,but hit or miss regarding actual customer turnout in the restaurant at those times!

I had a very disappointing experience at this restaurant…read more I placed Order #166542 for $40.90 around 10:30 p.m. and waited for over an hour for food that I never received. I understand that restaurants can get busy, but what I experienced was a complete lack of communication and customer service. After waiting for more than an hour, I finally got up and asked one of the younger servers how much longer my food would be. Her only response was that they had a large party in the back. Since it was already late at night, I never saw or heard a large party myself, so I have no way of knowing whether that was the reason for the delay. Regardless, if there was going to be such a long wait, customers should have been told when they placed their orders. That would have allowed me to decide whether to wait or go somewhere else. The employee who took my order accepted my payment and even accepted a tip, but after that, I never saw her again. No one came to check on me, provide an update, or apologize for the delay. Meanwhile, I watched employees greet and chat with customers they appeared to know while I sat there waiting to be acknowledged. When I finally told them I could no longer wait and asked for a refund, I was told that because I paid with a credit card, they could not refund me and that I would have to dispute the charge with my credit card company. That is unacceptable. If a customer never receives the food they paid for, the business should make it right. As someone traveling on Interstate 5, I know many truck drivers and travelers rely on restaurants like this because we're on tight schedules. Delays happen, but poor communication and refusing to issue a refund for food that was never served is simply not good customer service. I also regret leaving a tip. Tips should reward good service, and unfortunately, I received none. I hope management reviews its customer service practices and refund policy so future customers don't have the same experience. Based on what happened to me, I cannot recommend this restaurant.

great burgers and salads BUT....you better check you order. my last four orders were wrong. the…read morelast time I went thru the drive thru and when I got to the window I double checked with them what I had ordered. the person at the window said oh I thought you said jumbo jack and I had ordered a double jumbo jack. she changed my order and the amount I owed, and I still got just a jumbo jack. I also ordered regular fries and got curly fries. the salad I ordered was correct though! so 2 out of 3 were wrong. just sayin' . But the burgers are good and juicy so I won't stop going there. Just triple checked EVERYTHING!

They were pretty busy, but we were greeted right away. Ordered on the kiosk, paid cash food came…read morefairly quick, was hot and delicious!

OMG!!! was passing by wife my wifey, stopped for lunch and the food was amazing. Price was…read morereasonable, food was delicious, customer service was professional, feels like home, better then eating out at a taco truck sitting in the heat. Bathroom clean. Beer tasty and cold!!!

The food is fantastic you can smell it when you walk in. Really authentic and huge plates. The…read moreservice was perfect. Best food in years

The best Mexican seafood in the area. Everything we have ever ordered was real tasty, lots of food…read moreand never an issue. The folks are nice, the restaurant is clean and service is always right on. Shrimp Empanadas are wonderful, the sushi is stuffed and tasty and the pasta cant be beat.

We had this broaden through DoorDash to the truckstop because we're really tired of our options. We…read morewant Mexican tonight and we could get this one delivered. It wasn't bad. The Carne Asada was pretty good. Although the meat was a little bit tough. Shrimp was huge. beans were good and so is the rice, the empanadas were nice but not exceptional. The enchiladas were kind of small overall much better than what you could get at the truckstops here, but not exceptional food.

We had to order our food at the kiosk! Even though there were a few workers behind the counter they…read moreseemed preoccupied and never acknowledged us until our order was ready. The frustrating part was navigating the screen so that it would proceed to the cart/check out. It kept putting our order in wrong:( Not my first choice to eat here since I am not a "fast food" kinda girl but driving north on the I-5 there really aren't too many choices for healthy fast food once you get past Sacramento. The inside was very clean, plenty of parking with a drive thru ~ and that's all I have to say about that...

Horrible customer service. The balding obese man is rude every time I go, which isn't very often…read moreanymore. I tried it again tonight and just left without my order. I have other family members who no longer go there because of him. I will never patronize this BK. I'm sure the food would of been old and cold anyways like usual. There's way too many fast food places to choose from.