I've visited the Schwarzschild in Short Pump a few times now, and have always been greeted by an…read moreextremely friendly and knowledgeable staff. I don't live in Virginia, but the the experience was good enough to hold off on a watch purchase until I was back in Richmond. I will be a repeat customer for sure, and I would recommend anyone to do business with Schwarzschild!

Thank you Kathleen and Katie! I received a beautiful ring from my fiancé the day before my…read morebirthday. Kathleen messaged me the next day with birthday wishes. I had to go back in a week later because when I received the ring I felt it was the right size but realized it was too loose. Katie helped me when I came back and I ended going down a half size. No questions asked, no trouble. Dropped it off Monday and got it back Friday. The only irritating thing was I called Friday to ensure it would be ready by the time I left work (because I live almost an hour away and was off that Saturday so would not be back in short pump for a few days), and the employee put me on hold and came back and said they did not know, that I'd receive an email when it was ready. I received the email ten minutes later, come on, really? I would have given 5 stars except for that. Next time I'll ask for Kathleen or Katie and not the person I spoke to on the phone. We've ordered my band because it has to be made but we've got time. My grandparents always used Schwarzschild and it seems we will also! We looked at lots of rings at lots of places. Didn't feel any pressure to buy but so glad we did! Thanks Kathleen and Katie!

My fiancé and I try and support small businesses when we can. So he ordered my engagement ring with…read moreDransfield. The only reason I'm giving them two stars is because my fiancé said they were helpful with designing the ring. -We couldn't believe they made it the wrong size, even the receipt had the correct size on it. They made it two sizes to big..talk about a bummer. So we thought well, mistakes happen and tried to be nice about it. I brought in the engagement ring, and a ring from my grandma that I wanted resized. -Then, I had to bring my engagement ring back to them because they accidentally used a different cut diamond on the side of my ring. -I'm really sad to report that my grandmas ring broke right where they cut it and I only wore it a handful of times. I'll be finding a new jeweler

I love this little shop! It was recommended to me by a colleague when I asked around about a…read morejeweler recommendation as I had some pearls that needed to be restrung. One of my colleagues said I needed to come to Dransfield. I brought in my pearls that had been restrung by another jeweler (and obviously not well) on a Thursday and was told I would get a call when it would be ready for pick up, presumably sometime the following week. They were ready the next day. They even replaced the broken clasp! The workmanship looks quite good and all seems to be holding up well. I like supporting small local businesses like this and hope you will be inspired to do the same!

Great customer service!! They are friendly and their prices are reasonable. Had to have 2 gold…read morechains and a gold bracelet repaired and turnaround time was quick and the cost to repair was reasonable. They even called after I picked up mu jewelry to make sure I was satisfied and to see if I needed anything else.

Cowardin Jewelers has been an RVA establishment for literally well over a century! This family…read moreowned business is dedicated to make your jewelry experience sublime. They have exquisite estate pieces and beautiful engagement rings. My son and I shopped there when he was looking for a ring for his fiancé. Just stunning. They also have handsome men's jewelry and watches. I've also gotten my jewelry cleaned there and I'm headed over next week for a ring appraisal. For all your fine jewelry needs, like the slogan says, "It means more, when it comes from Cowardin's." I can still hear that jingle from the radio ads!

I walked in there with a diamond tennis bracelet to be repaired. I was not acknowledged. I stood…read morethere 5 minutes. There was someone behind the counter discussing PT with a man that was a customer. All it would have took was for her to say someone will be with you shortly. Instead I stood there 5 minutes until I decided to walk out.

I had the pleasure of having Everett look over several rings. Everett's standard of customer…read moreservice is the standard all companies should expect of their employees and reward their employees for. Everett's knowledge and love of his job was evident. Schwarzschild you have gem.

Took a serviceable Bulova Precisionist Chronograph to them to get the battery replaced. They…read morecouldn't find it when I went back to get it then they called the next day and told me the back of the watch would not stay in place. They expected me to pay for repair of a watch they broke!

Absolutely great service. I walked in and had no idea they will be able to do everything that I…read moreneeded. I was able to get all of my jewelry appraised. I also had a bracelet I have never been able to wear because it was too large and I didn't think there was going to be a way to make it smaller, however they figured it out! It was finished in a timely fashion and I enjoyed walking around the store. They have so many items and I can't wait to go back and purchase some.

Wow great Service!!!! A Plus!!!!! Ask for Galina!! Super…read morehelpful and very knowledgeable about the Seiko brand!!! Made my shopping easy! Give that girl a raise!!!!

The watches are beautiful, and good sales; however, BEWARE if a repair is needed. I have been to…read morethis outlet 3 years straight, purchasing watches near $300.00 each visit to celebrate family birthdays. I has worked with Galina, who is the manager, and she was very helpful. One particular watch, a solar powered, had a knob break off, and now, it's stopped running. I have called 2 times and been there, (86 miles away), 2 times to be told I need a "manager" because the sales girl did not know what to do about repairs. I am under 3 year warranty, and this watch just passed year 2 this month. It appears, as of today, the manager will be gone several weeks. This is the first time I've been told this. I am VERY reluctant to purchase any more watches here, due to the repairs policy, (or lack of.)